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Blinds.com Review
Blinds fit perfectly! Already going to shop more blinds for our whole house! Great prices and sales make them affordable
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jason s.
1 review
0 helpful votes
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“Great customer service, makes up for lack of 3rd party parts”
October 31st, 2022
This is an updated review. [In the tradition as no good deed should go unpunished :) ] I have removed the old review. This is due to some confusion resulting from miscommunication, most of which was not blinds.com issue.
A month ago a blind was donated to be installed at a needy individual's house. The installer noticed the blind which was new in the package was missing brackets so could not do the install. He attempted to purchase 3rd party brackets and could not find the correct parts locally.
He contacted the organization responsible for the donation and was told they would arrange brackets. They contacted Blinds.com who graciously mailed out replacement brackets, even though the blinds had past their 3 year warranty window.
However the original donor did not communicate this fact to the installer (me). When I contacted blinds.com I was told they can't sell or send brackets (I understand their reasoning for this). I was however disturbed that you couldn't even purchase replacement brackets.
As it turned out Blinds.com had already acted in this matter, just the downstream communication broke down from the individual who had originally ordered the blind. Blinds.com staff was super friendly and honestly tried to be helpful even when it seemed like they wouldn't be able to help.
Tip for consumers:Make sure you have all the parts you need for install and keep them with the blind if you decide to keep in storage for awhile. Support only mails to original order address, so make sure this is updated if you move before the warranty runs out (1- 3 years).
Products used:Blinds
Service
Value
ShippingDo not order from this company. They have a terrible customer service. Only one installation provider in my area. For the second time had to wait multiple months for my blinds. Customer service doesn't care and told me their supervisor denied my request to speak to them. Customer representative ended the call by telling me the ball was in my court, that no product was made, and that the best option they had to offer me was wait for 3 months for my blinds or cancel my order for the second time. Disappointing, never ordering from this company again!
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QualityI won't use them again, they never stayed in the timeframe they advertised. We were missing blinds and parts to the blinds. From start to finish it took 3 months to get all our blinds and installed. The Installation timeframe was the worst. They lost any future business with my family.
Products used:Blinds
Service
Value
Shipping
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Jacqueline L.
2 reviews
0 helpful votes
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“I love these blinds. Best money I've spent.”
January 24th, 2024
Verified purchase
My samples came right away. I liked the emails that were not sent too often, but gave me chances for discounts. Plenty of info on the website for measuring and opportunities to see what the blinds will look like. Easy to order.
Service
QualityIt's not the easiest thing to put up. Definitely need an extra hand make sure you have all tools needed to do the job ahead of time. But other then that great product
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Jonathan P.
1 review
0 helpful votes
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“Great Wood Blinds”
January 28th, 2024
Verified purchase
Overall, very good. One challenge was getting things to work out the way I wanted. For example, on the initial screening, I chose 2" wood blinds, and wanted a 3 on 1 mount along with cloth tape. All of the options shown had those two options, but not together. It should have eliminated all if I chose a combination that wasn't possible.
Service
QualityThe whole process was so quick and simple. The website is set up very well, customer service if needed is quick and reliable. Delivery was very quick for a custom ordered product.
QualityI placed an order on 11/13/22 and received a portion of my custom order within weeks while the balance remained "In Production" for 13 weeks. Initial delivery was estimated to be in Mid-December and it is now the end of January and only claims to have shipped yesterday because I called to cancel the order. Website still claims it is in production and customer service rep would not email me with the ship confirmation. Not truthful and not honest in their representation of facts. Unless you have unlimited capacity to wait for them, I would steer clear of this organization.
Tip for consumers:don't use them unless you have unlimited time to wait. all orders are custom
Products used:custom blinds
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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QualityI ordered 2 cellular shades for my bedroom in January. 1shade arrived 2/23 and the other is still out there somewhere. Called CS x2- spoke with nice rep, who told me due to the storms in Memphis there is a week delay in shipping from there (originated from China). Well my 1 shade made it out - a week after the storm. We are into the 2nd week of March and still no 2nd shade. If anyone can help me get this delivered I would appreciate it. Thank you
Service
Shipping
QualityFor whatever reason I did not receive the discount that had been queued in prior to hitting the purchase button. Was able to resolve this with a phone call to customer service. Thank you. I have been using Blinds.com for almost two decades for rental and personal properties. I am grateful they did not disappoint me on this issue.
Service
Quality* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
“I have used Blinds.com for both my personal homes as...”
July 5th, 2022
Verified site experience
• Previous review
I have used Blinds.com for both my personal homes as well as rentals.
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Sabra R.
1 review
0 helpful votes
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“Blinds”
February 29th, 2024
Verified purchase
• Updated review
Our order was missing a set of blinds, call customer service and they sent another one. Love the blinds- easy to install and look great. Thanks
Service
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lisa d.
1 review
2 helpful votes
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“Mass Confusion”
February 3rd, 2022
In July of 2021 I ordered over $4700 of solar shades. Within days the sides of the valances started to delaminate. Part of the reason is that the folks that I paid $50 to come out and measure did not measure how deep the windows were and they had to end up cutting plastic sides to make them fit in the window. They should have been measured so they were manufactured correctly. I contacted customer service and they sent out 3 inspectors to see what was happening. All of them had different excuses and nothing came of these visits. I then sent more pictures and here it is Jan. 2022 and just got off phone with customer service and they replacement for the sides of the solar shades are on hold. I have talked to no less than 7 people and nothing ever happens. They say they give you 100% satisfaction, but I have %100 percent disappointment. Do not use these folks unless you want to have your order drag on and wait on the phone to speak to someone. Pay the extra money and find a reliable company. Very sad. I never usually write bad reviews but I have had it with these folks.
Products used:window shades
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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QualityToday I learned that the company is holding my funds and that they are being deceptive in their communication. I was told by Beatrice in customer service that the order is in customs, in Mexico. I called UPS and confirmed that UPS has never picked up the item from the Mexico city factory, ever. That means the company is deceptive about the product even being made and ready yet. Shame on you! I spent several hundred dollars on the blinds.The chat Lady Teena, helped me find my original order so that I could get an other blind of same color and conditions. Thanks Teena!
QualityI was leery about ordering cellular shades online. However, the quote I was provided by a local blinds provider changed my mind in a hurry, and I ended up ordering the shades from Blinds.com. At 62% less than the local business, I did not know what to expect in quality of their product. The shades ended up arriving early, and were packaged like an iPhone 14. The look, the functionality, the quality of the product and material, the well-engineered design, and with the ease of installation, I could not be more pleased with Blinds.com. Thank you for providing both a great product, and great service. Also, thank you Jason Newcomb (Design Consultant for Blinds.com), for helping me to decide what to order. Jason's help was invaluable!Jason Newcomb was a big help to me in this purchase process. He is very knowledgeable about your products, and went above and beyond to assure I was taken care of as a blinds.com customer.
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Enrique S.
1 review
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“Great Product!”
June 7th, 2022
Verified purchase
• Updated review
Was great, just couldn't figure out how to order a valence/slats separately. So I called and they helped me out. Thank you.
Needed help with ordering extra slats.
Service
QualityWas great, just couldn't figure out how to order a valence/slats separately.
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Zoth D.
1 review
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“Perfect fit”
June 22nd, 2023
Verified purchase
Great instructions on how to take measurements. Helpful videos. Lots of options to choose from. Whole process on the web page was easy and simple.
QualityWebsite showed a sale but checkout did not reflect
Within a few hours I received an email apology stating that they will give me the discount. Apparently I didn't see the "apply promo" button. Thanks
Service* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Michele M.
1 review
0 helpful votes
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“Great Product”
May 12th, 2023
Verified purchase
• Updated review
The cellular shades I ordered are quality, easy to install. One box arrived damaged and Blinds.com promptly sent replacements. I did not allow for a tile return on one window measurement and Blinds.com sent me a replacement for correct measurement at no cost and they tell you to donate or dispose of damaged merchandise at your discretion so there is no hassle to return.
I am extremely pleased with the shades and customer service! Highly recommend!
One box arrived damaged and a re-order was placed immediately at no charge and received within 1-2 weeks! Customer service agent was very courteous and helpful.
Service
QualityHaving some difficulty with color selection.
I'm ordering without seeing samples because they haven't arrived but I want to get sale price which ends today.
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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David D.
1 review
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“Did not get the discounts promised but the product is great.”
March 24th, 2022
Verified purchase
• Updated review
It said I was going to get 20% but only gave me 15% Then at the checkout my $33.00 savings from Capital One vanished too. However, my blinds fit perfect and work great. They are very attractive.
QualityIt said I was going to get 20% but only gave me 15% Then at the checkout my $33.00 savings from Capital One vanished too.
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Max M.
1 review
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“Worst experience, every single step.”
July 8th, 2022
Verified purchase
They dont let you write a review for them, the "consultants" do not return calls or emails, for weeks. Finally spoke to someone who was overly kind, because of commission. Once order placed, You can never reach them again, they do not care anymore. Customer service doesn't have knowledge to answer questions, and they're rude. I ordered in February and just got my completed order in June! The shades are absolutely awful, the stitching is already coming apart, theyre made with hot glue, some are uneven, have rips in them, the material is cheap and the hardware is even cheaper. The install people were so incredibly rude, they dont allow you to pick a time, its either 8am or nothing. I called to speak with someone, told id receive a callback, no one has called back. This was one of the worst experiences of my life with a company (im leaving a lot out) go elsewhere, a lot of companies use the sane factories, no reason to use blinds.com.
Tip for consumers:Do not use, they are almost scammers,
Products used:All, have no choice. But will replace with a better company soon
* Blinds.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond