Ordered products a month ago. Still don't have! Sent 39 emails and they first said they were busy from the holidays and would send as soon as possible 5-7 business days and still didn't get and sent another email saying still didn't see a shipment confirmation and now they say they are busy from the sale they have going on. What happened in between the first time busy to busy again. This should have been sent out before the sale went on the second time. They have my money and still I don't have products. Can't call anyone anymore. It's just horrible. They send me back an email and say for the long wait here is a 20 0/0 discount code which expired already and who would order more when I don't have what I originally ordered. Do not take the chance to buy anything from them. They used to be great when you could actually talk to someone but now you can't Tip for consumers:just awful awful service and company Products used:never received Date of experience: January 14, 2025I purchased 5 bottles of the mole remover. It did not work. I was in compliance with their request to return the product. Got. Tracking number etc. after one month I had t heard from Bliss so I emailed their customer service. Only to receive. Message back that the package I sent back did not have an RMI number on it and therefore they will Not refund my money. I was not instructed by their representative about this RMI number. They're now saying as a courtesy they will credit me $74.00. I paid over $150. So please be aware before u purchase any of their products. Service Value Shipping Returns Quality Date of experience: March 14, 2023I am restricted to the amount of details I can provide but trust me on this - Bliss is truly horrible on every possible level. The Customer Care Call Center is noisy and the representative simply repeats the same thing over and over without in any way resolving the issue. There is an inadvertent charge on my credit card for $199.88 - thankfully Apple Support canceled as Bliss customer support is unresponsive in spite of their online advertisements claiming wonderful products and great customer service support. Overall a very frustrating experience which now will ensure I will never be a Bliss customer. Service Value Shipping Returns Quality Date of experience: February 11, 2023I wanted one bottle and thought that is what I ordered. On the checkout page it showed no dollar amounts but said a receipt would be emailed after the purchase was completed. The email I received showed five bottles at $149.91 charged to my credit card. I called and they said it was too late to cancel and I would be able to return the order when it arrived. I refused delivery of the item and the post office returned it to them. No refund came so I called and they told me that I would be charged $5 per bottle for a restocking fee. Will file complaint with my credit card company. This company is apparently very adept a deceptive business practices.! Tip for consumers:Do not order from this company. Products used:None, I refused to accept the shipped package. Service Returns Date of experience: April 17, 2023After using 3 bottles nothing changed and now have the nerve to sent 5 more bottles that I didn't order and charged my account 99 dollars. Going to file a complaint with Consumer Affairs and our state's Attorney General Date of experience: February 23, 2023I bought this product "Amore Bliss Anti Aging" through aan ad claiming it was part of Jennifer Lopez line of products. I cancelled my membership immediately after receiving it and realized it was a fraud. My biggest concern now is that they have my debit card info. Amazon would not let me leave a review, no doubt why it's so popular on their site. Ladies beware, we need to research these products a lot better. Leave reviews on a site that doesn't care if the products sell or not. Products used:Amore Bliss Anti Aging Cream Service Value Shipping Returns Quality Date of experience: August 15, 2023I did place an order for the Keto product. I received a confirmation e-mail, but noticed I was charged for product I didn't order and did not receive a confirmation for. When I contacted customer service, I was told to return the added product and they would return my money. I returned the whole shipment by refusing it and the post office sent it back. I have been e-mailing for weeks and they say they have not had confirmation from the warehouse that it has been returned. Very Shady business dealings. Tip for consumers:I wish I had known they aren't a reputable company. I ordered the Keto product and received an e-mail confirmation of my order. When I checked my bank, I found an additional charge for product I did not order. When I contacted the customer service, they told me to return the product for a refund. I decided to refuse the order and the post office sent it back to the warehouse. I have been e-mailing for weeks to get a refund of the full order and have had no success. Bad Business! Products used:Keto products Service Shipping Returns Date of experience: May 28, 2024Stay away from this company! Ordered for my daughter and it was 19 days without shipping. Sent email, nothing. Then magically a $25 gift card showed in my email? Then I contacted their online support and they said NO REFUNDS! I told them I would report to my credit card company and they issues a refund? What a scam! Stay away! Tip for consumers:Do Not order from this company!!! Service Value Shipping Returns Quality Date of experience: September 3, 2023Placed order and receive in 3 weeks. Product did not work as stated and I wanted to return it. They say they only have a 30 day guarantee but I sent the article saying 60 day guarantee (which I was within) and they said they'd refund me $70 and I could keep the product. I said no and finally got a return address and necessary info. Did return and now 6 months later STILL no refund.BEWARE - DO NOT BUY. Keep sending emails Tip for consumers:To be able to read the negative reviews before I ordered Products used:Bliss Skin tag removers Service Value Shipping Returns Quality Date of experience: May 28, 2023I would rate Bliss Skin a 0 if I could. They are stealing from consumers. I tried to cancel my order within 5 mins of purchasing, as my invoice went from $40 to $200. I emailed and called them. They claimed the order shipped already and there's no way to cancel. No response to my email yet. No way to escalate via phone. They also claim I should get an email response to my cancellation request and tracking info for the "shipped order" within 24-48 hours. I already called my bank to report a fraudulent case and try to stop payment. Tip for consumers:Do not use Bliss Skin Products used:None. I tried to cancel and the Bliss Skin co advised I could not cancel. Service Value Returns Date of experience: January 27, 2023I ordered 2 bottles of the skin tag removal and they were including 3 additional bottles for $59.88. They also charged $199.88 additional to my card. Now they have sent 5 more bottles and charged another $199.88 to my card. The serum doesn't even work. What a rip off. Karen James Tip for consumers:The whole thing is a scam and rip off. They keep charging my card. Products used:Serum Service Value Quality Date of experience: January 21, 2024This company is a complete scam guys bliss care. Be very very careful when you order products from them they will keep charging your credit card without any permissions of yours. If there was bellow 0 ratings I will give them 0 stars. When you called them they will keep saying I am sorry I am sorry to hear that we will return your money back. Yeah keep waiting no money back you have to keep calling them back. Scam scam scam. Be CAREFUL… Date of experience: April 19, 2023Do NOT order from this company! They will automatically sign you up for reoccurring charges on products that you did not order and then refuse to refund the money. I have spent hours on the phone and with customer service, half the time they disconnect the call, and still only ended up with a partial refund. Do not waste your money or time! If you do, do not bother returning the product or asking for your money back. Just report the charge as fraud immediately and close your card. Date of experience: March 10, 2023How to use: Massage on to clean and dry skin in the Morning and Night time. Remember, the key is consistency. I've been using this product along side my other facial care products, and little by little I've notices improvement in my skin. My nose feels less greasy and the pores are less and less visible. These are notable changes, so I will keep on using this product and wait to see the final results. This product is vegan, environmental friendly, and doesn't involve animal testing. Which is something I really love about it. Lets make small changes in the cosmetics and facial care products we use in order to help our planet and animal friends! Products used:Skincare products Service Value Shipping Returns Quality Date of experience: May 15, 2022Ordered life size skeletons from Facebook ad, company sent small, flat, rubber skeletons that are basically carnival prizes. The picture from their ad and what they sent me are included below. To possibly get a refund I was asked to send the packages back to a ware house in China (with no paperwork or documentation). Phone number didn't work, the e-mail responses were very non-specific, they deleted my negative comment on Facebook (including pictures of what they sent me) within the hour. Company website is now only available by a separate log-in. I tracked their company address to a residence in North Yorkshire England. Date of experience: November 4, 2020Ordered the mascara 5/12/2023. Received order 8/13/2023. No warning or update about ridiculous shipping time. Asked for refund. No offer for any kind of resolution. Date of experience: September 14, 2023The Bliss Ivy website showed these great 3D skeletons "Climbing" up the side of a house. I paid $38, including $6 shipping for two of them. What I received was two cheap, flat, folded skeletons that I could probably buy for $3 at CVS. I contacted my credit card company and if you've fallen for this scam, I'd suggest you do the same thing. Date of experience: October 28, 2020I placed 2 separate orders on La Mer in late August for myself and several friends, and the order did go through and I received the order confirmation notification soon after. But then I have waited for more than a week without receiving any further notification about the delivery status, so I called the 888 number this morning. I was shocked to learn that both of my two orders were cancelled! And for the reason that they don't have the items in stock! No explanation, no apologies, no notification... No trustworthiness! There is nothing more I can or want to say about them. I will never order anything from Bliss World. Tip for consumers:be alert: after you place the order, receive the confirmation, see the transaction on your credit card, just hold on for... one more month, cuz they may eventually tell you, when you call, that the order was cancelled because they are not in stock! Service Date of experience: September 3, 2014I sent an inquiry about a pretty big order and they never responded. I sent a follow-up a few days later, still nothing. The site has no address information on it anywhere - although the design is nice, and the products are amazing, after reading the other people's reviews, I guess I'll have to purchase them elsewhere. Date of experience: April 28, 2018They took $260 out of my account for a $38 item I'm 69 years old I didn't order skin moisturizer five bottles of skin tag care didn't order any of that stuff when I called them to have them cancel it they said they would 4 days later a refunded the money in 60 seconds later took it right back out again total scumbags now I've got a complaint in with my bank and the Better Business Bureau Date of experience: January 24, 2023No one will return calls or answer messages. Products were changed in 2018 and all higher end products went away to be replaced with cheap items marketed to teenagers. No more anti-aging products, now they only sell basic low end moisturizer. Date of experience: April 17, 2018The last two times I bought this product, the pads were completely dry when I opened the package. There was no "serum" on either pad. Don't think I'll buy this again. Value Quality Date of experience: June 25, 2023I really enjoy Bliss's products but if you're a vegan, steer clear of the website. I ordered some things and they include samples based on how much you order. Well, one was an animal-based product. I sent an email after my order thinking this would be super easy to remedy and simply asked for them NOT to include the animal product sample. I didn't ask for a replacement, I just didn't want the animal product at all, it would simply go to waste. I was replied to that they 'have no control over samples' and they're in 'very limited quantity'. Um, then KEEP IT? Like I asked? She acted like I was trying to get something else. And if BLISS has no control over BLISS'S samples, who does? Who should I have messaged concerning a BLISS product when I ordered from BLISS directly? Lol Their website also glitched and I was unable to click anything on the page at all after my order went through which included creating an account. I let them know. She told me to 'check my spam folder'. What? No, like, the page itself was in no way interactable-with, I didn't create an account because the page was broken in its entirety. So BLISS doesn't have control over their website, accounts, OR products? Who did I order from, then? What website was I on? Feeling pretty put off by the whole thing honestly. P.S. What's up with all the reviews on shoes and stuff? This is a skincare company, they don't have shirts and shoes? Date of experience: September 17, 2020Their BLiss in SF is so amazing and I feel wonderful every time I visit them. I highly recommend the bliss body butter Date of experience: September 25, 2013So I got my Bliss chapstick from walmart so i tried it on and it moisturizes my lips instantly but its kinda sticky to me. Date of experience: August 12, 2018