Placed an order over a week ago and they still havent shipped it out yet. They claim its due to the virus but I ordered several other things in the previous weeks and those shipped out within two days. Customer service is near impossible to reach and when you do they... Date of experience: August 12, 2020Honestly, I take my elderly, female neighbor to Blue Mercury - she no longer can drive for health reasons, but is sharp overall. First, the staff (as their are several locations in my city) is always courteous, helpful, and quite knowledgeable about its products offered. Being a male, I was under the impression they only sold products for women - just being honest. However, I discovered they have products for men - which I have used and like. Can some of the prices be a little on the high-side, compared to the Generic Drug store or other stores, Yes. Yet, for what I have used the price is a reflection of the quality. Hightly recommend the chain. Date of experience: June 17, 2019