Called store about Birkenstock's Arizona Big Buckle in white, giving full description and price of shoe. Was told there we 2 in my size. I arrived at store only to find what was advertised as white online was actually a pearl/off white yet the shoe shown online was white white! I am stuck with a purchased gift card for $170 that I cannot return to Kroger! I assumed if DSW sold Birkenstock they would be authentic and true to color. The person who identified herself as a manager had no answer excepted advertising department was responsible for photos online!Is it too much to expect brand new shoes when you order shoes online? I don't think so. Twice I received clearly used shoes. Dirty and scraped up. No packaging. Never again. Customer service is terrible. They just said return the shoes for a full refund as if they weren't used and worn and disgusting and dirty. Products used:None Service Value Shipping Returns QualityI ordered a pair of Betsey Johnson flats for $79.99. Not cheap. I received them without tissue, toe stuffers, box was filthy and damaged. Shoes were worn by someone with fat feet and stretched them out. Customer service was ignorant. I will purchase my shoes from a reputable retailer and I will NEVER buy from DSW again Tip for consumers:DO NOT BUY FROM DSW!!!!!!!!! Products used:Betsey Johnson Brigs ballet flats silver metallicI ordered a pair of Uggs.11-21-23 I received a fed x update 4 times no package. I stop my working day to call, fedx advise shipper has not used the label Snd call for returns.I will miss Xmas with my package I have to wait 4-7 days.horrible customer service I have paid for a package I don't have.you offer me 5.00.not unfair.horrible customer service. I even offer to pick up my package.I would never order from DSW.you don't have my vote for customer service no empathy when you call at all. Options to offer pathetic Tip for consumers:Horrible customer service Products used:Uggs Service Value Shipping ReturnsI have shopped Prosper Tx location ever since it opened. Used to be great. Now it's horrible! Don't bother shopping there! Service is horrible and manager is extremely rude! Store is always a hot mess! Tip for consumers:They need to train staff in customer service. It was the store manager that was assisting me and she was horrendous!!! Products used:Left without purchasing because I couldn’t get any decent help Service Value QualityI purchased a pair of slippers two and a half weeks ago. I called today and they said they could refund me or resend them as they are still available. I opted for the reorder. The customer service rep was very friendly. He said he checked the tracking and the package was lost. No offense, but I could barely understand him. I had to ask him to repeat himself several times. I am waiting to see if the second pair shows up. Thus far i'm not impressed with their handling of online orders. Tip for consumers:The customer service person was professional, polite and very helpful. Products used:I couldn't say. I've been waiting nearly three weeks for a package that has not arrived. supposedly there sending out another pair. I will update my review once I receive them. That is, if I receive them. Service Value Shipping Returns QualityI've been ordering from DSW for years now. My preference is Under Armour and summer flops. I go through a couple pairs a year, if not more. They've always been great, I ordered the wrong size few years back, simple return. I just tried on some winter boots that didn't fit I got back in Nov... finally tried to start a return online and the system didn't recognize it... so I emailed customer service at 2am... within 6 MINUTES, I had a return label emailed to me! Tip for consumers:sign up for an account for extra perks whether discounts, free merch, or better return policy Products used:boots, shoes, flip flops Service Value Shipping Returns QualityI just received a gift I ordered for my daughter in law for Xmas and the top of the box is cut out. How am I supposed to give this to her in this box? I realize you must do this for some return purposes: however there has to be a better way! Never again will I order a gift from DSW. Just awful looking. The shoes were very expensive also, I'm so disappointed and embarrassed. Products used:ShoesFound a nice pair of Brooks sneakers in the clearance section. Regular price $85. I was so happy to see the price tag was green and according to the sign directly above where I found them the green tag means 50% off. Yay! What a bargain...that is until I went to pay and guess what - green tag was ringing up at only 20% off. WHAT! How can you have a sign that says 50% off and then tell you "Oh sorry it's only 20% off this week". Take a look at the picture here. How is that not clearly 50% off. Unfortunately I didn't think to take a picture of the price tag. It was clearly green. Nobody was disputing that. "That sign didn't get changed, like all the other ones did." But if the sign says 50% off, is the store not obliged to sell the item to you for that discounted price. I'm sure other stores would. What a crock! I'm done shopping here! One star for having a nice pair of sneakers that I did not buy!I ordered a pair of Nine West Boots and they came in a crumbled box and they were used with white paint on them. How do you send out damaged products and damaged packaging? I will never order from them again. The customer service had me on the line for 50 minutes and still not resolved. NEVER AGAIN! Wish I could give negative stars. ServiceI was really excited for these shoes and ready to rock them and this is how they came at least one of them I was very disappointed.Do Not buy a gift card from them cause you will not get it. Three weeks and still nothing. Bunch of foreigners answering phones. But what else is new in this messed up world we live in. Shame foreigners are taking over America. Get trump back in office.All I heard was lies. From the minute that my delivery was delayed until the moment I found out by mistake that my shoes were out of stock until they claimed via email that they will personally call me. Bernard Products used:Never received Service ShippingDon't…! I ordered 6 pairs of shoes online totaling over $600 and only received 1 pair. FedEx delivered my other ideas to the wrong address. DSW would not assist me! I was told to take it up with my financial institution! I will NEVER order from them again!…Rip off! Tip for consumers:Their policy for lost items delivered incorrectly by THEIR SHIPPER! Products used:I ordered 6 pairs of shoes and only received one! Service Shipping ReturnsI spent a total of over $300 and I never got nothing! I contacted DSW and they did not help me at all? I am on disability and the shoes I ordered was for Christmas gifts I can not have a Christmas for me and my son now! I am devastated I can not believe this is happening to me! I can't afford to pay out 300 but I made it happen! I'm just speechless!They never have any sales on anything Worth wearing whenever you take a gym shoe or shoe up front there never on sale they are the worst shoe store to go to when it comes to sales they give out these bogus $#*! coupons and none of them work on none of the shoes I'm done with them.I ordered 2 pairs of shoes on Black Friday, I received 2 pairs of used Aerosoles shoes and was blown by the condition, very used. I went online and processed the return and I was sent 2 pairs of more worn shoes, this time the shoes had dirt and mud on them, no tissue in box, box visibly damaged. I have spent endless hours on the phone trying to get the exchanges returned, shouldn't be so hard. I feel they are giving me a hard time so I give up and let them keep my money for used shoes. Store said it was probably because they were so busy with holiday just packing order. Pay attention to detail. USED SHOES, This is disgusting. Tip for consumers:If you need to buys shoes from here make sure you buy instore not online, you never know what you are going to get and the return is not easy, they made me jump through hoops of fire. Total return time and customer service time 4 hours and one visit to the store and to a FEDEX drop off. Horrible experience Products used:none Service Value Shipping Returns QualityThe cashier in the mayslanding store don't know what there doing. I had a return that never went back on my debit card. I went to try to see want the problem was and the manager in the store told me it was right to wait 10 days which is not true. I eventually returned the other pair and the manager gave me attitude out of this world. Then I had to give her my attitude that she couldn't handle.I told her I was going to report her and she said she didn't care. I have spent over 1500 in this store this year alone already and she told me she didn't care. I ask her was she prejudice. That how she was acting. I told her she should check my history in this store. They will not be getting any more of my money. Ms. Jackson Products used:Sneakers Service Value Shipping Returns QualityBeware when ordering online. Received 2 different sizes on the same pair of boots. Customer service was abysmal. From non English speaking reps with accompanying barroom brawl noises in the background to 2 different agents promising me never received $25 in rewards for all my "inconveniences". Returned shoes to store, refused replacement order. Washed my hands of DSW. Ordered identical boots from another vendor. Service Value ReturnsBought a pair of Vince Camuto sandals online. It was shipped to my home in a timely manner but the shoes came unprotected. It came in its original shoe box with just a plastic mailer bag. Also no cushion, cardboard or any type of paper packaging in the box to protect shoes. Came with a fine white dust all over them and one shoe is obviously worn in the bottom as if it was a display shoe or a return. Buckles and straps were also undone and not clipped and laced up as you see in stores. Disappointed. Positives are that they fit, they are nice and besides them being very dusty, no signs of wear besides the bottom. Service Value Shipping QualityI ordered shoes on Nov 24 when I was checking out it said 3-4 days for delivery to store. Well here we are 6 days later very rude customer service representatives from overseas Tip for consumers:Just go somewhere else Products used:Don’t do it!!!! Service Value Shipping Returns QualityDo not order from this company, never received my online order and they offered me a 10% refund. Why would anyone want to receive partial payment for a product they didn't receive. Never buy from this company. Products used:Never received any products Service ShippingOrdered a pair of Saucony shoes that were on sale on June 19 and didn't receive any notification about their status for weeks. I called multiple times to check my order but it was still not fulfilled. I finally was able to get a hold of customer service today on July 14 and was informed that there had not been any movement on the shipment since the confirmation date so we went ahead and cancelled it. My refund is pending at the moment. Very unlikely I'll use this service again in the future. Tip for consumers:Product shipping time was unacceptable for In Store Pick-Up. Item was available at pick up store but not at the online sale price when purchased. Service Value Shipping Returns QualityMy boot look different than the website of what I ordered.And the boots is to small this is literally the 3rd pair is to small. And the boot I looked at had no heel this boot does. Tip for consumers:No Products used:None Service Value Shipping Returns QualityI ordered a pair of sneakers on DSW website. They arrived with an anti-theft/security tag still attached (in a box with the top cut off)! I now have to take time out of my day to drive to the nearest DSW store to have it removed because it cannot be simply cut off. Someone was either stupid/badly-trained or didn't care enough to remove it before stuffing the shoes into a bag to mail them, or, indeed, did it maliciously. Also, ordering the shoes didn't go without a hitch. Two days after placing my order, I got an email from DSW saying my order had been cancelled. I right away called them and spent 40 minutes on the phone while the rep was trying to track down a tracking number (which didn't even exist at that point, hence the enormous waste of time). Finally, 3-4 days later I got a shipment confirmation and another 2 days later my shoes (with an anti-theft tag attached) arrived...but not before I'd gotten yet another erroneous email from DSW letting me know that they were still processing my order and asking me to have patience! It's a hot mess. I won't be reordering.