I was going to try a membership and had all set up but cancelled the same day due to them not resolving an issue of someone posting my mothers incorrect obituary that the funeral home corrected and they threw me to four different people and resolved nothing so I cancelled and have contacted a lawyer! Don't waste your money or time they are lawless and have horrible, incompetent, arrogant, and dumb workers! Tip for consumers:No, just don’t do business with or trust them!! Products used:None, after I saw how they don’t resolve problems! I don’t waste my time and energy on poorly run businesses like this one and you can bet the government is backing them and getting all of the publics data from them and that they are both using and selling everyone’s personal data they get!! Blackstone owns them and is connected to BlackRock which is who all government employee and the military have all of their ill gotten gains invested with, they are all a bunch of deceitful, dishonest,lawless, crooks who should all be in jail!! Service Value QualityMy wife has been using ancestry.com for almost two years now. Recently a lot of the data she has entered just starts disappearing. She has reached out to their support and has gotten no help whatsoever. They don't reply to her emails, her phone calls, nada. I want to personally thank ancestry.com for being on the receiving end of this madness. I guess they won't mind losing that membership money. My advice is to stay away from them. Tip for consumers:no Products used:ancestry program Service Value Shipping Returns QualityI have never had a paid subscription as the fees are way too much for ordinary people to afford. I also bought DNA kits for my husband, mother and one son who bought one for me. I was able to see the inheritance of MY DNA seeing what was inherited from each of my parents (only one living). Today I got into my account to see my deceased parents DNA that I inherited and it is now gone! It says you need to buy a subscription to see it! I and my son paid lots of money for all these DNA kits to be able to see DNA results! Yes I get to see my DNA origins but why was something I was getting for taking the DNA test taken away from me only to say I can no longer see it unless I pay more money?! I'm furious! What kind of scam are they running? I'm very angry and disgusted, like they don't already have people's family info cornered, they make you pay to see or know it, they must make hundreds of billions of dollars off of people! Ancestry you should be ASHAMED! ServiceAncestry rates keep going up and up. They nearly doubled my costs and started charing semi annually to mask the scam. I pay for Newspapers.com plug in which has not worked for over a year. They refuse to address it. Now they have the nerve to make software fixes and want to charge me another $9.99 per month to use them. So their overpriced non-functioning software doesn't work and now they want me to pay more to fix it. What a crock! SCAM SCAM SCAM Tip for consumers:The customer service is useless. Complain and they will just threaten to delete your account. Products used:Access over 30 billion US and International records on Ancestry, more than 8 billion articles with Newspapers.com™ Publisher Extra ®, and millions of additional military records from around the globe on Fold3®. Service Value Returns QualityFree trial is impossible to end without calling customer service. Highly deceptive offers claim you can cancel online. You cannot. Then customer service tries to upsell you on keeping your subscription despite being firm about cancelling. This is unethical, illegal and breach of trust. I would never use this service again and recommend nobody ever gives them credit card info. Tip for consumers:Free trial is impossible to end without calling customer service. Highly deceptive offers claim you can cancel online. You cannot. Then customer service tries to upsell you on keeping your subscription despite being firm about cancelling. This is unethical, illegal and breach of trust. I would never use this service again and recommend nobody ever gives them credit card info. Products used:Family History. Service Value Returns QualityStarted out in December and received errors during the process, this will be the 3rd times I'm giving samples of my DNA. And still waiting. Service Value Shipping QualityI was an Ancestry member for well over a decade. Paid annual memberships and had great customer service experiences, until now. They tell you that annual memberships save you money but that leads you into getting bigger packages and then automatically renewing your subscription and you cannot get a refund as it is written into their policy to deny refunds. Canceling now and never returning to Ancestry! Products used:Ancestry Full AccessAncestry was until a year or so ago, simple to use, uncluttered and just about 100%, now I wouldn't rate it 20%. Full of useless links that are difficult if not impossible to over-ride, where is the old start page? Stories everywhere of no interest or relevance to my family research. Looking for alternatives! Service Value QualityI cancelled my membership at Ancestry.com / Ancestry.org in early July of this year (2023) by calling the support line. Today I was reviewing my bank account activity and noticed that I was still being charged every month since July. I realized it was my fault that I did not make sure it was canceled, so I canceled it online. Ancestry charged me $25 fee for cancellation and still charged me the monthly membership fee as well. When I called to find out why, they basically said that they do not have any records of me calling in July snd that they will not refund my charges for this month either. My advice to anyone using this service is to be careful of being charged after cancellation. Products used:Ancestry.com / Ancestry.orgI've been with Ancestry since 2005 and have endured the constant raise in their fees. I have never had them just charge me - because I turned off the automatic charge. They have to contact me. So no issue there. My main issue is people who copy other trees as if it is the gospel truth without sources. Inexperienced or just plain stupid? Also users who put these dumb photos of flags, and other things to identify their ancestors. It's garbage that gets sent to everyone who have the same common ancestors. Also seems everyone is Native American. They attach Dawes or Baker files to an ancestor who died 130 years ago and that's their proof. It isn't. It's sloppy genealogical research. I've decided that after years, it's time for me to call it quits once my membership expires. I'm in the process of saving everything because Ancestry does seem to think they own our ancestors! So no where to transfer unless you use their program that has yet another fee. I am tired of been nickel and dined to death. Other than that, it used to enjoyable and a wonderful hobby until the grownups left and now a bunch of losers (ancestry employees as well as stupid users) have ruined it. Tip for consumers:No Products used:Ancestry family trees and database, DNAHorrible site. I had all my photos set to private as well as my trees and someone was able to use them. What really has me upset they used my info to create a tree that has my deceased father and sister as another women's husband and child. Horrifying! Stay away or use code names for everyone in your tree. I have requested the removal of at least the pictures of my family members from that users tree (several times) and it's fallen on deaf ears.I have been a member since 2020 and was happy enough with the site, however realised today that I have been overcharged for the last 6 months and when I queried it I was advised "no refund policy"! But it's an error! I've been charged to use the US site ( which means converted to Aussie dollars I'm paying almost double!) And when I threatened to cancel my subscription after 3 years they were more than happy to cancel and get rid of me! Terrible consumer service and a refund policy that serves only their company bottom line. Products used:Monthly membership on direct debit Service Value Returns QualityI paid full price several years ago for the DNA kit. Sent it in found it very useful. Then they ask us to fill out traits info, now we have to pay for the info of traits we supplied them for free. No I can't even get into DNA due to their new 2 step rule. It's impossible to sign in, even with a code. Grrrrrrrr! Bah humbug stay away from Ancestry DNA Products used:DNA kit Service Value Shipping QualityA total waste of money. Relatively quick processing but I didn't get my haplogroupes... Guessing nationality is useless - I already know it... Service Value Shipping QualityI had my DNA analyzed some years ago and thought I would do it again as the technology is so much better now. But the results this time were much less precise, not more. Very generic references to Scandinavia whereas before the test pinpointed Sami and Nowegian, no information about my Dutch heritage this time (and I look just like my Dutch grandmother so don't be thinking anything), no mention of the Italian or maybe Greek (would love to know which one), or the 1% Ashkenazi Jew. Some general information about Germany (hey, thanks I didn't know anything about Germany!) when the prior test was more specific, namely Alsace. Waste of money. Service Value QualityBe careful on Ancestry, you may put hours into building you tree only to have the app crash and lose whole lines of data and connections. I have also gone to the trouble of adding photos etc, only to have it disappear. It's too expensive to have this keep happening. I'm going to cut my loses now. Service Value QualityI would vote ZERO stars if that were an option! Absolutely worthless for doing any type of search, and when you try to cancel the "free" trial, they STILL BILL YOU! AND CHARGE A $25 "CANCELLATION FEE"! SCAMMERS! Service Value QualityPLEASE BE CAUTIOUS: I purchased a gift for my friend, and Ancestry gave me a $1 subscription, stating it's a part of their AMAZING deal. They put you on a subscription automatically without letting you know and you have to go on their website to cancel. As a result,I was charged $99 for a KIT my friend didn't even activate, and they would not give any refunds. This is beyond insane, especially given the support tech just ended our chat randomly. DO NOT RECOMMEND purchasing anything from this company because they will send you all these wonderful promotions so it seems you pay less when they actually charge you twice as much for a mystery subscription you signed up for without knowing. That's insane. Service Value Shipping ReturnsI had my hopes up just to be let down I took the dna test waited the first thing they told me my dad had past away nothing about my mom or my brother or sister I had to get on another site and search I found my dad sister and brother basically I was told not to call again see ancestry wants to hear the good story's not the bad ones I wish I would have just left aloneI paid more money to subscribe to Ancestry as opposed to other genealogical research sites, as their claim and other online reviews stated they have the greatest depth of information. I soon found out they have a lot of information, but the data may not be true. When you accept their hints, even though the sight lists if you are researching the same person, it often creates a duplicate. This causes chaos in your tree. I have tried to reach their support on multiple occasions, and they have no answers and will not escalate. Don't bother with this site, just do your own internet research.Couldn't find death records of someone I been wanting to find out how they passed. Tried my name as well just to see if it would work even Google has me on there. Tried 10 different people and no information what so ever came up. Also it scammed me into signing up for the free trial cuz when I did search it had someone's name there but when I did click it it was a whole different person from the Philippines. Couldn't know that till I signed up. This site sucks Service Value Shipping Returns QualityNot worth the cost. To find out nothing new. Horrible customer service. Can not give a minus rating but that is what they deserve. Tip for consumers:Don't waste your money. Products used:DNA test. Service Value Shipping Returns QualityThe chatbot was better help than the customer support that was rude to me when I requested a refund for my DNAkit. They are stealing people's money, providing 0 results (I've had 3 kits rejected since May) and being unprofessional to their customers. Products used:DNAkit Service Value Returns QualityI received plenty of info but within a year price went from$16.80 to $19 something to $21, I wasn't using it enough to justify price and cancelled. They charged a $25 cancellation fee! I'm sure it is in the fine print you never read. Anyhow, just expect this if you cancel. I don't agree with it. Bad business & won't go back. ValuePay more for this pay more for that most of which SHOULD be included. Such a waste of money! Continually attempt to pull you back in with BS pieces of DNA match crap.