Ordered a new turbo and was sent a used, damaged part. Called them and took 3 days to finally get ahold of someone at which point they told me that they didnt have another one. Sent back the part and waited 2 weeks still no refund. Called them and they say UPS lost it. Been over a month and still no refund. Tip for consumers:Stay away from this company Products used:Had to go to dealer to get item I needed Service Value Shipping Returns Quality Date of experience: August 7, 2024I'll definitely be contacting BAP in the future for my parts needs. Racks and pumps aren't as easy to find recently for the last generation 350z, but thankfully they had one available. I received it in just a few days. Thanks BAP! Date of experience: July 7, 2024It arrived on time in a well insulated box. When i opened the box the compressor was in a zip lock bag,upright so there was no leakage to deal with. Also inside all the seals and gaskets need install. Anyone of my friends need a compressor,you bet i'll tell them about you. Keep up the good work! Products used:AC compressor Service Value Shipping Quality Date of experience: March 29, 2024Guaranteed fit means nothing! Sold me the wrong Turbocharger, after install and replacement of other parts, turns out they sent the wrong turbo. Contacted BuyAutoParts, brought it to their attention and their answer was...well you can send it back but we will just you the same model. Provided evidence that their other company even shows its the wrong turbo which didn't even give them pause. They do not stand by their guarantee and will not be doing any business with them! Be warned! Read all the reviews and you will see the same 1 star problems over and over...I am out over $3,000 from their mess-up. Products used:Garrett Turbocharger. Sent wrong part but they will not do anything about it. Out a lot more money after install and mechanic tried other resolutions before seeing it was the wrong turbo. Service Value Shipping Returns Quality Date of experience: October 4, 2023I bought an a/c compressor and dryer on August 9th. The dryer was the incorrect part. When I called customer service a few days later they said I would need to send a picture of the part numbers that where sent to me. This information was clearly on the order form etc. When I asked to speak to a supervisor the person hung up the phone on me. I have since sent all requested pictures since they have not responded to any communications with customer service. It is now late September and I still have received nothing from them about correcting this error on their part. I could attempt to return everything but am uncertain whether I would receive a refund. Extremely poor business practices and handling of a simple issue. I am now stuck with the additional cost of buying the right part elsewhere. Products used:I have used nothing since the order was incorrect and they have not responded to email regarding this issue. Date of experience: September 6, 2023I was sent the wrong part and paid to have what I thought was the right part overnight. Shipping was $56. I had to jump through hoops sending this part back. Never spoke to anyone. Only chat. Had to send many photos and do much convincing before they sent me a postage paid label and took it back. They only returned half of what I paid for shipping. Finally I got a full refund. Never got reimbursed for full overnight shipping. I buy parts from eBay and other places and NEVER had an issue like this. I will NEVER shop here again. Tip for consumers:Horrible experience with return Products used:None Service Value Shipping Returns Quality Date of experience: February 13, 2024Had ordered an A/C Compressor kit received the kit and found that I had ordered the wrong kit got with customer service had no issues getting kit returned and they helped me get the right one. I would definitely recommend these guys great company! Service Value Shipping Returns Quality Date of experience: November 17, 2023Excellent product. Doing a trans swap in my 1986 300ZX 2+2 and Buy Auto Parts was the only site that carried the correct drive shaft. Because they are the only site I found that sold the part I can not compare the price. However, the part arrived quickly and was well protected in the packing they used. No issue installing the part because it was a perfect fit. I will use BAP again. Products used:1986- Nissan- 300ZX- 2+2 Models - Manual Trans. - 4 Seater Driveshaft Service Value Shipping Quality Date of experience: October 4, 2023As good as buying local. No problem looking up correct part, no problem with payment, no problem with delivery and no problem with part. Very efficient and precise. Great service will use again and again. Would add image of part, auto and receipt, but my mechanic skills are much better than my computer skills! Products used:Automotive parts Service Value Shipping Quality Date of experience: September 3, 2023Ordered compressor next day but they sent invoice as shipping ground. Leaving in vacation so tried to cancel but was told "order not processed yet so can't cancel"? Had shipment refused as I was already gone and locally supplied compressor purchased for trip. No refund no contact from them and now fighting with card company to withhold payment. They are out to get your money and to hell with any form of service. Date of experience: July 20, 2020BAP is the opposite of a Company called AutohausAZ! I paid extra to have an item sent by 2 day delivery on 3/13, the tracking number states it will be received on 3/18. The Autohaus rep stated he gave my order to customer service manager and it's showing it shipped on 3/15 and it's delivering 3/18 between 12pm - 2pm.Which just means your area didn't have weekend shipping available, That was a lie when I checked with FedEx. I digressed BAP delivered parts exactly when the said it would arrive. Just sorry BAP didn't have the part that I had to order from AutohausAZ. I will solely use BAP moving forward, I hope your inventory will have my future needs... Date of experience: April 1, 2024Crooks. I purchased a steering gear online on a weekend. They showed to have 10 in stock and ready to ship. Being a work truck, I paid an extra $125 for next day shipping as well as additional $125 for extended warranty. Long story short, they charged me CA tax(I live in TX), did not have the part in stock, and after cancelling my order will take them 2+ days to refund my money. Service Value Shipping Returns Quality Date of experience: June 1, 2021I bought a oem ac compressor from here for a very competitive price and even more amazing I actually received it in 2 days. If you're looking for a great deal on oem parts for your car and need it quickly then this site is the best place to get your part (s) by far! A++++ Products used:ac compressor Service Value Shipping Quality Date of experience: April 6, 2022I bought an AC compressor from them on Amazon. It lasted nine months and failed. They replaced it and then the replacement compressor lasted 10 days and failed. I wasted almost $1000 on installation between both compressors. Their customer service was horrible they refused to refund my money when I told him I didn't want another replacement. I do not recommend you buy from them, my experience shows that their compressors are junk and they don't care about you, once they have your money that's all they care about Date of experience: August 20, 2022Terrible experience Ordered two parts for our vehicle One box received the wrong part The other box received empty box nothing inside. Took one week to file the claim and I'm still waiting for my refund. The sales person I dealt with from the very beginning was very nice but I'll never do business with his company again Tip for consumers:Shop on Amazon Better Products used:None one box was empty the other box was for a different vehicle Service Value Shipping Returns Quality Date of experience: March 22, 2021I had my reservations about ordering a drive shaft through your company. Many things could go wrong especially when it has attached carrier bearing. Ordered on a Wednesday and was sitting on my porch that Friday morning. Fast efficient and work perfect. No complaints. I will definitely order from them again Date of experience: March 30, 2022This is the worst online parts company I have ever dealt with.my order came missing parts, could not be installed, then they resent new order that came even more screwed up. I needed this part for my a. C. To work and was told by there customer service rep they couldn't help me and I should send both wrong orders back for refund. They suggested I buy locally or from some other online store. Thanks for leaving me hanging with no a. C. In hot as he'll nevada. Date of experience: June 21, 2020Great customer service. Ordered a part, delivered as promised. As it turned out, I did not need. Quick return process and am awaiting full refund. Great to have organizations that still provide quality service! Would highly recommend! Tip for consumers:Use them! Products used:None Returned rack n pinion Service Value Shipping Returns Quality Date of experience: December 6, 2021I was able to get a new compressor kit to fix my car's A/C system for a much better price than anywhere else. They even gave an extra 10% off and free shipping. I would not have been able to afford to fix it otherwise. I got the part in 3 days which is great during this time of delayed shipping across the country, They saved me from having to endure the recent 104+ degree Texas heatwave and I could not be more grateful that my system is now working great! What a relief- Thanks so much! Tip for consumers:Since it was my first purchase from this site, I received at 10% discount...on top of the already great price. Products used:Compressor and oil provided in kit Service Value Shipping Quality Date of experience: June 12, 2022My turbo boot kit was shipped with the wrong clamps, I contacted them and got a reply almost immediately, their customer service was great, They took care of the problem right away without making me jump through a bunch of hoops. I will definitely buy from them again in the future. Cheers David Products used:Turbo boot kit Service Value Shipping Returns Quality Date of experience: November 4, 2021In 2013 my son and I replaced the A/C in his Ford Ranger pickup. The "kit",(accumulator/drier compressor, oil, expansion valve and O rings) was purchased from BAP. Took half a day to complete and the A/C ran cold up until he sold the truck last year. That's seven years of trouble free service. That's why I just purchased and replaced the A/C in my 2000 GMC Sierra Pickup with another purchase from BAP. A/C is running great as expected. Because of our satisfactory experience on the 1st install I had no hesitation in ordering from these folks again. These are quality parts but remember they can't compensate for a sloppy install. Don't cut corners. Be sure to flush all lines, draw a good vacuum, test for leaks, and get the pressures right. The extra time you take to do the job correctly will pay off in the long run. Products used:A/C compressor, and associated parts Value Shipping Quality Date of experience: July 21, 2021Peter knew what I needed ('77 Mustang II Power Rack). Shipping was speedy. Price reasonable. Part was exactly what I ordered. I am impressed with the 3 year unlimited mileage on the part. Core charge credited fast. Thank You, Jim Kline Hubbard Lake, Mi 4/9/2020 Date of experience: April 9, 2020I chose to go with the cheaper rear wheel drive train shaft for the v6 charger, it was a perfect fit. Highly recommend it if you don't want to spend 1000 + with labor I paid 460 to fix it Date of experience: May 10, 2024I ordered an A/C compressor. The price was awesome. $259.00 paid the mechanic $300 in labor. Unfortunately the part was defective. Took my car to another place to have diagnostics run. Yep compressor. I called buy auto parts they said to ship back UPS and they would credit my card. So I'll write another review when I get the credit. Date of experience: August 18, 2020The shipping of the item was delivered quickly, actually a day earlier than expected. The product, however, had a default that caused a problem with the installation. The bolt on the high side had to be replaced because the hole was not drilled deep enough, therefore, the bolt would not tighten and could not hold the vacuum. I was charged $150.00 extra by the repair shop to get the hole drilled to tighten the bolt. Products used:2011- Chevrolet- Avalanche- w/ Rear Air Conditioning A/C Compressor and Components Kit Value Shipping Quality Date of experience: July 27, 2021