I ordered one thing that did not fit. This apparently signed me up for a "rewards program WITHOUT MY KNOWLEDGE OR CONSENT, which cost me $20 monthly! --all for the priviledge of receiving a few discounts that I don't want and are no where near $20 a month in automatic unsolicited charges! Also They sell your information to everyother catalog company out there. And finally when you call customer serivce which you must do to cancel your rewards... they will not take any feedback. --Clear Evidence that they do not care how customers experience their products or dishonest programs. STAY AWAY FROM THIS DISHONEST TRICKY COMPANY WHO WILL CHARGE YOU WITHOUT YOUR CLEAR CONSENT OR KNOWLEDGE UNTILL YOU CATCH IT MONTHS LATER! Tip for consumers:Yes. This company IS NOT HONEST!!! They are tricky and sign you up without your knowledge and charge you for services you have no interest in and are not aware you are being charged for. That to me, is criminal behavior, tricky and dishonest. STAY AWAY!! Products used:Sent everything back. Nothing fit or was flattering. Styles were very old school. Service Value Shipping Returns Quality Date of experience: October 8, 2024Received a dress, decided to return, poor fit. After the $39.99 price of item, $3.74 tax (ok) then added $11.99 shipping and handling, $1.50 carrier surcharge, and then will charge $10.95 to return. Never will shop with Charwicks again...will use reliable vendors with free or better shipping policies Tip for consumers:shippingand handling etc costs unreasonable Products used:none Shipping Returns Date of experience: July 7, 2024I had two representatives to lie to me. I talked to a representative on 04-18 24 about the shipping fee was too high. He said to me, I would give you a refund of 13.49 shipping fee as a one time courtesy, so on 04-23-24, I called again to follow up and another representative told me, yes I see in the notes you're going to get your refund. I called again on 04-30-24, and spoke to another representative, she said nobody processed a Refund. Both of Chadwicks representative lied. Also I ordered a rose color top, it looked pink when I received it and the representative said it would be 10.19 to return it. The top cost 18 + dollars. I do not recommend this company to anyone. Tip for consumers:Chadwick is going to continue to get bad reviews if they don't change their practices Products used:A black top Service Value Shipping Returns Quality Date of experience: April 30, 2024Will never buy from Chadwicks again. Ridiculous charge for shipping in comparison to other online retailers. After being overcharged for shipping, one item did not fit and had to be returned for credit. Chadwicks deducted $10.95 for the return shipping. On top of that was told it would take 4 to 6 weeks for refund. The shipping to and the return shipping constituted almost 64% of what the item sold for. Check the reviews - they have a rating of less than 2. Pathetic! Date of experience: April 14, 2023I placed an order on 9/1. I paid extra for expedited shipping because they are usually slow. It shipped on 9/6. One main item was backordered. I requested an update via the website with no response. The process does not work well. I finally called on 9/15 and was told I can expect it the end of December. This is completely unsatisfactory. I would never have placed the order if I had known this was the case. Now I will certainly be very hesitant to ever place another order with Chadwicks again due to poor communication, less than honest practices and unhelpful customer services. Products used:Sweater and matching top Service Value Shipping Quality Date of experience: September 15, 2023Held up my order due to Initials weren't right on an Amazon Card. Then gave them American Express and made sure all was perfect. Now 10 days later on a 2 day rush order I paid for its still sitting there not approved. Customer Service said I have to speak with Main Office to release my order. Can U believe? Im in CA and they are only open 9-4:45 Eastern Time. This is the very last time I will buy from them and may cancel my order. Service Value Shipping Returns Quality Date of experience: September 20, 2022I bought a few pants and they did not work out for me so, I returned them. They charge you for all returns and they do not specify this info. They charged me $31.92 for returns on my items! This is insane! I will NEVER purchase from Chadwick again. Terrible. They are in business solely from making money on returns. I wish I could give a zero star. Tip for consumers:Do not shop at Chadwicks! Products used:None Service Value Shipping Returns Quality Date of experience: January 27, 2023I had a merchandise credit from Chadwicks of Boston. Customer Service refused to honor it as they bought Chadwicks of Boston a couple of years ago. They say they have nothing to do with any credits or prior orders. Apparently they bought the name only but not the "good will" of the customers. Service Date of experience: February 9, 2023Items will not ship as described and yet they will not let me cancel despite the items not having left their warehouse yet. Basically their stance is if your order is confirmed, it can't be cancelled despite it not being shipped weeks past the order date. Buyer beware! Tip for consumers:Don't buy if you need your purchase any time soon and do not expect to cancel if it doesn't ship in time. Products used:None as it was never shipped. Service Shipping Returns Date of experience: September 12, 2022Never never ever would I purchase another item from this totally mismanaged company trying to return item n trying to communicate with people from the Philippines was stressful. I recommend u stay away from this company. Wish I could rate a zero! Date of experience: September 6, 2022I ordered from Chadwicks a bathing suit on January 27th 2023. It arrived February 8 which it was a wrong size. I was charged $68.33 for the transaction. I just called on March 14th to be told the form I filled out, the time to return the item for a larger size was never recognized, I was never notified the new suit I requested was not being process, a refund on my card for $43.29 was sent on February 28th. Where is the other $25.04? Does it indicate on the order form that they would charge the customer a "shipping fee" or what ever they choose to charge a customer for literally doing business with this customer? If I had not chosen to call this company and point out the difference of what they absconded with, the $25.04 I would never would have even noticed. Very disappointed and wonder who else they do this to. Terri Meyers *******125 Service Value Shipping Returns Quality Date of experience: March 14, 2023I love the items from Chadwick's but the company is not worth the hassle and run around. The customer service is horrible, received a gift from my SIL and it was pretty but way to big. I called customer before I shipped it back as I did not want my SIL charged for the return, they said I could pay to ship it back, ok AND they received it and it is still not processed. When I called to inquire I was that I would have to give the credit card information to have it shipped back out… it was a gift I do not have that information. I was told that is our policy and there is nothing else we can do. So now I have to tell my SIL to check her credit card statement to ensure she was credited, which means another good deed gets punished because Chadwick's is incompetent at hiring individuals that can do the job. I will not longer shop with this company as if you do not get the right size the fist time, good luck getting a return. Service Shipping Returns Date of experience: June 16, 2022Many years ago, you could find the occasional cute outfit in the Chadwick's catalog, although even the size small was always too big on me. Today, the company's inventory seems to be exclusively marketed to old women who want to look dowdy. The clothes look either virginal or matronly. They lack any shape, every dress looks like a bag on the model, and good luck finding one that stops above the knee. The colors are mostly pastel and sherbet colors, very little back. I may not be 20 anymore, but I am not ready to dress like a frumpy soccer mom or old religious zealot. If you're like me and you want to look hot when you go out with your friends, hit the gym or sprawl on the beach, enjoy wearing the latest style trends that showcase your figure and black is your go-to hue, don't even consider giving Chadwick's a first glance. Matrons, on the other hand, this catalog seems to have your name all over it. Date of experience: June 3, 2018Stay VERY far away from this company. They will charge you a $14.95 "VIP" charge and not give you online options to cancel or send you an email of any upcoming charges. Customer service is useless. DON'T shop here! Tip for consumers:STAY AWAY!! Stay VERY far away!!!! Products used:Bought clothes, was charges a monthly $14.95 "membership" fee. Service Value Shipping Returns Quality Date of experience: December 28, 2020DO NOT USE THIS COMPANY. They cancelled my 1st order without notification. Reordered with 2 day delivery. Did not receive my order within the 2 days. Contacted Chadwicks again and they then told me they sent a letter stating they need more information. I told "Lilia" (which I know was not her name) I did not receive letter and why was I not asked when I spoke to her on 11/27/2022 the additional information. She would not answer. They were more than ready to take my credit card for their so called VIP. It didn't take very long for them to charge me for it, without verifying it was me. Requested to speak with supervisor and they were not available to speak with anyone. This is not the Chadwicks that I have bought from before. I recommend that you stay clear of them. There are plenty of clothing stores that know how to treat their customers. My first order number was #K******* the reorder was #W*******. Tip for consumers:Make sure you really want to order from this company. There are others that will provide better service and clothes. Products used:NEVER RECEIVED ORDER Service Value Shipping Returns Quality Date of experience: December 2, 2022Placed an order February 2,2022. Regular processing says 7-10 business days to receive (should be overnight at the high cost of shipping). Still order has not been received. Tracking via their FedEx tracking number, the package is on a very slow truck evidently. The package has gone from Maine to Pennsylvania in 17 days. Can't wait to see how long it will take to arrive on the west coast at this rate. With the high cost of shipping a "value" item is not a value. Support local companies, stay away from this online business. Tip for consumers:Expect high shipping costs, don’t believe their delivery promises. Products used:Haven’t received order yet. Service Value Shipping Quality Date of experience: February 25, 2022I returned an item for an exchange. Never heard from them. Three months passed. I wrote three emails to them. No reply. I called and could not understand the person on the other end because of the poor connection. I presume it was in another country. I called again to find out my exchange had NEVER been processed but treated as a return. I told the person that I now did not want to make another order and I was done with Chadwicks. The customer service is truly terrible. Tip for consumers:Dont do it! Terrible customer service. Products used:None. The size was too small. i sent it back and requested an exchange. Three months went by and I did not hear a word. I emailed customer service three times. No response. I called and found out that the exchange was never processed. Terrible customer service. I will never use Chadwicks again. Service Value Shipping Returns Quality Date of experience: November 29, 2021I ordered two items from Chadwicks and was charged to ship each item. It's much more economical for me to shop online at Macy's and pick the item up at the store. Why purchase clothing items from Chadwick's when I can get name brands on sale at Macy's cheaper, and they fit better? I purchased this dress and was never able to wear it as it didn't hang evenly. Returning items to Macy's is less stressful. I wouldn't waste my time again shopping at this company. Tip for consumers:My tip to other shoppers would be to beware. The clothes look nice on the models and in the catalog, but they are not quality items. The clothing also runs smaller than the actual size represented. Products used:sweater Value Shipping Quality Date of experience: May 28, 2021This company is the worst ever. I had a situation where I did not receive merchandise so I called about it. They would not assist me. I put a hold on the charges with my credit company. Then the package arrived and I call this company and credit card company to say that the package arrived and I will pay for the merchandise. Well they put me on a credit hold for all their magazines as I found out. There level 2 lines are always busy does that tell you something. Finally after maybe 30 times I got through. I have had to provide documentation from the credit card company indicating that I paid the charges which I willingly did. Still that seems to not be enough because my account is locked down. I was working with a Katherine and she is the most nasty person and her follow up is bad. She does not respond to my emails where I send the documentation. I will never buy one single thing from this company and their sister companies. I am having to retain an attorney to get my name clear. This is so ridiculous. Date of experience: July 12, 2022I placed an order with Chadwick's. I received an email on 8 March 2019 telling me the order had shipped. As of this date, I have not received it. Customer Service--and I use that term very loosely--tells me that they can't issue a refund without a claim number from the shipper. The shipper tells me that they can't give me a claim number because Chadwick's did not insure the package. Exactly what Chadwick's did with the $12.00 shipping and handling fee is unclear. How I wish I'd read all these negative reviews about their lack of ethics. Date of experience: April 4, 2019Prices are good, and lots of nice specials. I've ordered many times and had no problems with delivery, returns, etc. Another huge plus is that they carry a lot of non-standard sizes, like tall pants, wide shoes and such. Nice selection too. The reason I did not give it the top rating is because most of the things I've bought and used regularly, like work clothes, fall apart after about a year. Hems come out, zippers break, buttons pop off, fabric gets snaggy. In other words, it is poorly made. I would rather pay more for something that's better quality. Date of experience: March 23, 2011I am a small, but not petite, woman. Years ago, I could easily purchase things in my size (which was then called 6). In the meantime, sizeflation has taken over. I purchased a blazer last year in a 4 that is only a little large on me, but the ones I ordered this year in the same size are a good two inches wider and with less shaping. I'm still the same size, but I definitely won't be able to purchase from Chadwicks again. I'm debating whether to pay for alterations or ship them back. They would have been so nice, had they fit like they used to. Not to mention the lower quality fabric, the high shipping fees and slow shipping times... So sad. Given other people's problems with receiving refunds, I guess I'll have the keep the jackets, even if they don't fit. Date of experience: April 5, 2019Been buying clothes from Chadwick's for about 20 years. Lately I find that shipping is way too expensive. They offer discounts and coupons but they tack it all back with shipping. Example a pair of sandals after $15 coupon came to $19.99. Then comes the shipping and tax and my savings is a total of $3.00. TJMaxx here I come. Date of experience: April 28, 2017Shipping and return costs high. Ended up spending almost 1/2 of the cost just to return it because it wasn't as expected or didn't fit. Understand a business can't do things for free but if online is going to be the future be prepared to pay for those things you usually leave behind in the dressing room at the store! Date of experience: April 28, 2017Today I received a partial order from Chadwicks. The Ruched Waist Knit Midi Dress was too large through the shoulders and too long in the waist. The Comfort Waist Pull-On Bootcut Jeans had no give in the waist so were difficult to get on, then they were too short in the rise so sat like hipster pants. Not just below the waist as advertised. I tried to cancel the rest of the order, only to learn that it had shipped today. When I mentioned that their sizing should be consistent, I was transferred to "head office". After waiting on hold for several minutes, all I got was another support person (sounded like they were also from India) who was no further up the food chain than the original person I spoke with. What a waste of time. I think what bothers me the most is that I paid for shipping to receive the items and now I have to pay for shipping to send them back. I've spent $40 for nothing. I will NEVER shop from Chadwick's again. Tip for consumers:Sizing is not consistent. If you are not sure that what you order will fit you and that you will like it, do not order it or you will be out $$. Products used:None Service Value Shipping Returns Quality Date of experience: March 4, 2022