I've used Handy a number of times to clean my 3 bedroom, 2 bath house and have only been satisfied with the cleanings about 30% of the time. The website and app make it easy to book and they frequently entice me with deals. That's why I've given them multiple chances. However, the majority of the time, I'm disappointed in their cleaning "pros." I've had a no-show and a couple cancelations. When they do show, several have most certainly not been "pros" as they do not leave my house looking professionally cleaned. They neglect cleaning obvious places and they've left the job early without completing all the hours for which I've paid. I have had a rare pro who cleaned my home satisfactorily but I never have any luck requesting them again. The last time I gave Handy another chance, I wasn't home to monitor the cleaner's service and I came home to a house that appeared no more cleaner than when I left it. So I successfully contacted customer service who responded in a timely fashion and offered me a make-up cleaning, no additional charge. Problem is, the pro they sent as a replacement was new to house cleaning and he took FOREVER to clean my home and much of it didn't get done at the end of the 3 hours. I've given up on Handy after so many chances. Service Value Quality Date of experience: November 7, 2024I had to rebook three times because the cleaner did not show up. Come to find out, the cleaner was getting paid $68 for a four hour job that I was getting charged $140 for. No wonder they didn't show up! Handy needs to pay their contractors a bigger portion. Date of experience: July 24, 2024Rogelio removed our old queen sized mattress and installed a new mattress we had purchased from DreamCloud. He went above and beyond to provide excellent service and I highly recommend him! He did the job in a timely and professional manner and was pleasant to work with. Date of experience: July 14, 2024I'm a little old white lady and they stole $1,000 in cash from me. I am alone. I have the grand theft police report next to me. The first "pro" came an hour late, and only cleaned my small kitchen and living room for 3 hours. Afterwards my poor cat's syringe was missing so I couldn't give him his medicine. I had to stop working the next day to go to the vet to pick him up some syringes. I made a complaint to Handy so They sent me another pro who clogged my toliet, it overflowed with waste in my bathroom, and I had to get a plummer to fix it. IT WAS A NIGHTMARE! Service Value Date of experience: July 19, 2024He was exactly on time, polite, got the job done quickly and well and cleaned up the little bit of remains on the floor. I would recommend him very highly without any reservation and you will be pleased. Tip for consumers:I had some problems arranging the appointment but the service person was very good. Service Value Quality Date of experience: July 1, 2024The person that hung my art was wonderful! He went above and beyond. Since he had time left after initial work, he hung extra pieces other than those I stated on their site. Highly recommend their services. Service Value Date of experience: June 5, 2024We bought a garbage disposal at Lowe's with installation via handy.com. The installer did not show up twice. We took off work two days. Terrible service. Do not schedule installation through Lowe's /handy.com. It may never be installed. Michael P Service Date of experience: March 3, 2023Marcelino assembled my new (heavy) standing desk. Excellent/thoughtful assembly work, friendly, on time, knew what he was doing and brought the right tools. Perfect results in less time than estated. Super nice person. Highly recommend! Tip for consumers:Furniture assembly work for standing desk I purchased. Service Value Quality Date of experience: April 5, 2024Great installation job by Mohsen. Even with me misrepresenting (my mistake!) the existing wall mount, Mohsen was able to adapt and still install our new TV. He was both friendly and professional. Service Value Date of experience: June 7, 2024Multiple reschedules, customer service not helpful, sent installation tech to our house who came unprepared for the project we had requested and paid upfront for through Crate & Barrel. No proactive communication from Handy about what to expect throughout the process. A total exercise in frustration that took over 3 weeks just to get a dining room light installed. Thumbtack is infinitely more reliable. Service Value Date of experience: February 9, 2024I ordered a piece of furniture from Crate and Barrel that required assembly. After reading the reviews, it seemed that everyone struggled with the unclear instructions, so I booked an appointment with Handy for Ivan to assemble the piece. He arrived on time with a dolly full of tools. He was prepared for anything that required assembly it appeared. The instructions were indeed not helpful, so he improvised and figured it out by himself. He did a great job, was very polite, and serviceable. I would definitely recommend him and hire him again for future tasks. Service Value Quality Date of experience: August 29, 2023Roberto Garcia came and did the job very efficiently. He knew his job. He was very professional and had an excellent attitude. He also did all cleaning to make sure no trash was left behind. Service Value Date of experience: June 21, 2024First time using handy to install my new television on the wall over my fireplace. Diego contacted me on the day of install. He told me what time he will arrive at my home. Diego is it true professional neat,clean, and very friendly to work with. Service Value Shipping Returns Quality Date of experience: April 17, 2024I made a purchase through Costco and the Handy service was the installer. They were very accommodating since we had to reschedule twice due to snow storms. The installer, Christopher, was personable, informative, respectful, and polite. He even did the install on Sunday which was great. So far my dishwasher is working perfectly, though I only used it once really since I just had it installed two days ago. Definitely recommend. Ask for Christopher to do the install. He was amazing! Service Quality Date of experience: March 14, 2023Booked an end of tenancy clean. Was easy to book and arrange. Their app made getting in touch and managing the booking easy. Shantel was prompt friendly and professional. Will definitely use them again Date of experience: February 23, 2024Purchased my first appliance, (dishwasher) from Costco and was very satisfied with the delivery service and the install appointment with Handy. Michael was promptly on time, very efficient, polite and informative. He suggested that one of the hoses should be replaced from the previous hosing under the sink to help decrease continuous water running to the dishwasher when it wasn't needed; which in turn would overall help decrease my water bill. Date of experience: August 26, 2023They overcharged me $121.00 for a house cleaning. The person they sent did a wonderful job. But I have sent several messages telling them I was overcharged and NOBODY is responding. It's extremely hard to get contact with this company. I have discontinued using them for this reason. Date of experience: February 21, 2024The smoker grill was never assembled by Bryce because it is yet to arrive. Today is February 14 and I'm still waiting for its arrival. I am very displeased because I never setup the date and time for the Handy Technician to arrive. I believe I am due a refund or a Technician to return and complete the task I paid in advance whenever the Smoker Grill arrives. Would it not be a better practice for you or your company to check with the client or homeowner to verify the product to be assembled has arrived before you take it on your own to send out a Technician. If this is not resolved I definitely will be filling a complaint with the Better Business Bureau but I wanted to at least give Handy a chance to rectify this poor service. Signed, Very Displeased, Gregory W. Sims Indianapolis and *******@Icloud.com *******815. Date of experience: February 14, 2024Handy service is awesome and they have dedicated workers and detailed oriented. I would truly equivocal recommend their services to any of my associates Date of experience: April 22, 2024Be careful. They (Handy cleaning) have a way of getting you in a commintment contract without you even knowing it. This company is so frustrating.(Handy is with Angi.) You get charged whatever they want and you aren't aware until its out of your account. I had a cleaning booking cancel on me 4 times in a row, with the last time with a half hour notice. Customer service is a joke. Its a someone from a different country with little english abilty and no authority to solve the many issues.I deeply REGRET doing business with them. I have spent hours trying to get my money back, which they only do as a "Angi credit" and then when I booked a cleaning to use that credit, they charged my account $104. They would not refund it unless I cancelled the cleaning booking (which I really needed to have) PLEASE don't be scammed by this company! Tip for consumers:Don not use Handy Cleaning service or Angi. Products used:Handy cleaning service Service Value Returns Quality Date of experience: April 20, 2024Used handy twice for home cleaning - please stay away at all costs. Unfortunately I signed up for a package and they won't let me get out of it, even though their so-called "pros" know as much about cleaning as my 8 year old. When I tried to tell handy, they just offer token gift cards so I'm stuck with this waste of time and energy that I paid for. Even a small bathroom, takes an hour or more. So, during a 4-hour session I got two bathrooms + a powder room done (with mildew still visible in the shower and dirt gobs on the floor - from being mopped without being swept first), partial kitchen and a very soapy main floor. Each time the service was done, my husband and I had to spend another few hours cleaning up their mess. Handy should definitely drop offering cleaning services and leave this up to the regular cleaning companies. So disappointed! Tip for consumers:Do NOT sign up for cleaning Products used:Home cleaning Date of experience: January 12, 2022First time using Handy for installation of a TV entertainment center I purchased. The installer (Christopher) was excellent. He was prompt, courteous, knowledgeable and polite. The manufacturer did not provide adequate instructions but Christopher was knowledgeable enough to install my equipment nonetheless. Great job all around! Will use again! Products used:N/A Service Value Shipping Returns Quality Date of experience: December 21, 2021I love that handy allows you to book high quality cleaning professionals so easily. However, I took off a star because the app does not allow you to cancel your subscription without 3 months of recurring weekly cleaning fees. I wish that was more clear. Luckily, the service is great and I'm getting addicted to having my house sparkling clean. But if your budget is tight--be prepared for weekly charges of $100+ on a weekly basis for 3 months minimum with no way out. I would rate this app/service 5 stars if it was either more transparent or more flexible for customers. Click below to see my spotless bathtub Service Value Quality Date of experience: March 26, 2021My assembler, Mark, arrived right on time and made quick work of the assembly, which would have taken me half a day on my own. He was polite, efficient, and communicated effectively. I wish it were easier to schedule appointments more quickly with Handy, but that's nothing to do with Mark. Products used:Assembly Service Value Quality Date of experience: January 4, 2023I had purchased a 4 X 8 ft. Lean to greenhouse I did not feel confident enough to build myself. Handy came to the rescue in spades. My greenhouse went up quickly, and the superlative Joseph gave 110% throughout the procedure. He even discovered errors in the instruction manual, and corrected them! Nobody could ask for more! I now have a nice looking structure due to Joseph's know how and professionalism. Two very enthusiastic thumbs up! Products used:greenhouse Service Value Quality Date of experience: October 6, 2021