I purchased a Canon EOSR7. I have been working with it for over a month now. This is a grossly overrated and overpriced piece of junk. Not user-friendly. Terrible customer service. I called three times and was not able to get any help. There is no easy way to get your photos from the camera to your computer, where you normally want your pictures to go. They have an okay app for your cellphone, but it is not necessary. The owner's manual is garbage, poorly written and frustrating. I thought I would buy a new camera; my old canon was 15 years old, that it would be better. I'm back to using my old camera. This is the last canon product I will buy. I have the same issues with my canon printer. It is a shame; they used to make good products. Products used:Canon EOSR7 Service Value Shipping Returns Quality Date of experience: December 30, 2024After being a sports photographer for over a decade, wanted to try a small camera (a slr with giant lens gets a little heavy). Got a brand new sx740hs with high expectations. HORRIBLE camera. Pixilation with the slightest zoom. Colors were basically non existent. After maybe 100 clicks was advised to send in to Canon to repair. They didn't even look at my camera because within minutes I received a return… of not my camera but a refurbished one with potentially a gazillion clicks on it. Who does that? My shiny new camera was replaced with a dingy scratched one. And not one single phone call to discuss this ridiculous decision. I'm not even going to test it… selling on eBay and will be dammed if I ever buy a single canon product in the future. Shame on you Canon! Tip for consumers:My iPhone 11 actually takes better photos than this $450 camera. Stay away! Products used:Brand new Power shot sx740hs. Replaced without my consent with nasty old refurbished camera Service Value Shipping Returns Quality Date of experience: June 5, 2024Canon makes products that tend to break down fast, especially printers! Sadly, I've had two that broke well within the 3 yr warranty Canon allows. Canon also has the worst support process ever! Although you get a 3 year warranty, even after having to register your products, but when the junks breaks down you must supply a receipt!... Who still keeps receipts?! Both times I received some random error that I could not personally fix. It seems a little strange to receive error messages that can't be corrected by the customer! Hmmm!... I wonder how many others Canon has trapped with these tactics... guess its a way to make money! So sad! Lesson to learn, hold on to your receipts! Tip for consumers:Keep receipts no matter how long! Products used:Printers Service Value Returns Quality Date of experience: November 9, 2022Over all I am really happy with this little printer! I would recommend it to anyone! If you needed a high volume printer for big business, this is probably not that but for home office or photo enthusiasts who just need an awesome photo printer/copier/ scanner… I didn't regret buying it. Service Value Quality Date of experience: April 11, 2022I had a great experience with Canon tech support. The rep was extremely competent and resolved my issue professionally. I used Epson in the past and their customer service was an utter disappointment. It's like night and day when you compare. I'm glad I switched to Canon as their printers and service is far superior. Tip for consumers:I am satisfied with this printer for home use and would recommend it to anyone with printing needs from home. Products used:canon PIXMA Service Value Quality Date of experience: March 30, 2022This review is regarding a canon product. I bought a canon RP 2 months ago and now. The touch is not working now. I just send it to the store because it is under a warranty. But after 10 days of waiting, they said they have received a damaged part (I mean this is the worst thing. Canon suppliers didn't check the part or accessories while sending. Also, I'm having trouble I have to do a photoshoot. Now I have to say to my customers. This is all about reputation). Still, they said to wait for 1 week at least I mean they are not stuck on their words. The worst thing that has happened to me. I just give a 0.5/10 to canon products and its facilities. Service Value Quality Date of experience: February 13, 2023I raised service request as printer error. They send a engg who I fee just know cleaning and limited knowledge to fix issue. In printer sensor was loos and getting tear out and he know this very well. Even I asked him if any part replacement do that but he just placed the sensor and test single paper. The movement he left immediately I given 20 page doc printing and it's again same issue. I called and asked why he didn't tested and if part replacement needed why he didn't suggested. Because to do that he has to visit house again. So this guy just did a quick fix and created mess. I asked him to come and look then he didn't ready and fixing. Customer care is again asking to open new ticket and pay them for same issue which is still open. Look like canon customer care and there center are cheating customers. Service Value Date of experience: March 28, 2023I have had to make about 3 calls to canon in the past week (to resolve my mistake). Every time, they have been insanely helpful and extremely patient and polite. I genuinely enjoyed the whole process. Shoutout to them for hiring quality representatives and training them to resolve issues quickly. Date of experience: January 21, 2023I needed help printing something on my printer. In the past. Customer support was very good. Now... I got connected to a foeighner who only tried to push a service package and was very unhelpful. I would NOT buy a Cannon product again based on very poor customer service. Date of experience: June 9, 2022I have a CanonTR7020 printer and am being forced to participate in the printer ink program. I canceled the ink program because of lousy customer service and that was months ago. Yesterday, I received an email saying my printer ink participation is canceled and now I cannot print. I get a message that the printer cannot communicate with the corporate office to measure my ink levels so I cannot print. That is ridiculous. I should have the choice of participating in the ink program or not. This happened when I first bought the printer 2 years ago so I relented and set up the ink program against my better judgement. Their customer service is lousy. I will be buying a new printer and definitely not a Canon. I will tell everyone I know not to buy Canon printers. I will even post it on social media. Products used:Printer and ink Service Value Quality Date of experience: June 13, 2022I've been using the Canon EOS Rebel T5 for over 2 years now and it hasn't failed me once. Despite falling on the ground multiple times, everything still works great. The amount of images it's able to store at once is incredible making it perfect for long trips. Compared to other cameras, you can get this and a whole kit for maintenance, different types of pictures and more for $600 or less. Date of experience: March 5, 2018I volunteer at HelpOwl.com (under the name Odin) to assist folks with a broad range of products including the widely used Canon products. For many years Canon's online support was comprehensive and top-notch, maybe the best in the business. For an inexplicable reason Canon has removed entirely that support site and substituted this new one, which is rarely helpful. I've tried by both email and phone to find out what's behind the change, but cannot. Of course you could always phone Canon but after 90 days phone support will probably cost you. Quality Date of experience: November 13, 2015I have had multiple issues with my printer staying connected to the internet and every time I call I am only directed to one specific department that is never open during the hours that I am available to trouble shoot with the customer service agents over the phone. I almost am always suggested to double check my connection in the "app", but each representative refuses to help walk you through any part of the app because it has to deal with it being a printer. Customer service should be about helping others, not making your customers jump through 12 hoops to print a piece of paper. Tip for consumers:If you are not tech savy, find a company with great customer service! Products used:Canon Pixma iX6820 Service Value Date of experience: May 4, 2021Understand that Canon's first and only concern it seems is selling as much printer ink cartridges as possible. Their last concern if any is post sales Customer support and Service. Buy a Canon Printer if you want to be on your own to solve any technical problem that may come up. Their online help is overly complicated and pretty much useless. So are their manuals. Call to speak to a Customer Service Agent and quickly realize that their product knowledge is either poor or non existent. On a recent call I was told that further research was required to solve two relatively easy questions about difficult to find features and settings for my printer. I was promised a call back to resolve the issue once "more information was found". You guessed it, that call never came even when the agent told me she would guarantee a call back. I'm done with Canon. Once they have your Money they simply don't care. There are many Good to Excellent Printers on the market place at the same Price Point or better than Canon with Genuine and Professional Customer Service. It's not as if Canon is the leader of state of the Art innovations in consumer printing. Even if it was I would never buy another Canon product because of their corporate arrogance and their shoddy, basically non existent customer service. Buyer Beware. Service Value Quality Date of experience: July 2, 2022Don't trust the crooks. They will not pay you the cash. I bought from their own online store and still they reject the claim. Should have been zero stars for a Zero trustowrthy company. Products used:!.4X extender Service Value Shipping Quality Date of experience: October 31, 2023Placed an order for CLI-65 8 pack ink cartridge package. It was listed as in stock ordered and should have been sent within 7 days. 2 weeks later nothing. Call to check on status of the order found it was on backorder. Pulled up the web site and it still shows as in stock. Cancelled the order with Canon and Customer support was pretty worthless in failing to acknowledge false advertising on their web site. Usually why I go with Epson products. Tip for consumers:Don't believe their web site as it is not properly maintained to reflect if items truly are in stock or not. Products used:Ink cartridge replacement Service Value Shipping Date of experience: January 28, 2022They make you get a software to download your pictures and is complicated for people that are not tech savvy. I had to buy a memory card to get my pictures. Tip for consumers:Get a memory card so you can easily get your pictures. Products used:Power Shot SX 740 HS Service Value Shipping Quality Date of experience: August 21, 2022NOT HAPPY WITH CANON EVERY TIME I WANT TO USE THIS PRINTER IT IS A DRAMA GETTING IT TO CONECT TO THE COMPUTER I HAVE ONLY MANAGED TO GET IT CONNECTED ONCE WITH OUT CUSTOMER HELP IN THE 3 YEARS THAT I HAVE OWNED THIS PIECE OF $#*!. AND NOW ITS IN PRINTER HEAVEN HAD ENOUGH ESPECIALY WHEN YOU CALL CUSTOMER SUPPORT AT 440 PM ON A FRIDAY PERTH TIME AND THE AUTOMATED MESSAGE TELLS YOU THAT "WE ARE NOW CLOSED CALL BACK BEFORE 5 PM PERTH TIME MONDAY TO FRIDAY" SERVICE IS $#*! AND I WILL NEVER BUY FROM CANON EVER AGAIN IF I COULD GIVE NO STARS OR NEGATIVE STARS I WOULD THIS HAS COST ME MONEY BUYING THIS $#*!. PLUS IT FRUSTRATES ME TO THE POINT THAT IT IS NOW IN 1000 PIECES ENOUGH IS ENOUGH TIME TO GET SOMETHING THAT ACTUALY WORKS DO NOT BUY CANON Tip for consumers:DONT BUY CANON PRINTERS THEY ARE $#*! Products used:MB3660 Service Value Shipping Returns Quality Date of experience: January 6, 2023My recent interaction with Canon's warranty department has been nothing short of frustrating and disheartening. I purchased a Canon product with the expectation that their warranty would provide me with peace of mind and support in case of any issues. However, my experience has been quite the opposite. Firstly, trying to navigate the process of making a warranty claim was unnecessarily convoluted. The instructions provided were vague and unclear, and it took several attempts to even figure out how to initiate the process. When I finally managed to submit my claim, the response time was excruciatingly slow. It felt like my case was being neglected or ignored, which is far from the responsiveness I would expect from a reputable company's warranty department. After weeks of waiting, I was informed that my claim was denied due to reasons that were not adequately explained. It was baffling to receive such a response after investing time and energy into following their instructions. When I attempted to communicate further to seek clarification, the lack of empathy and understanding from their representatives was deeply disappointing. It was as if they were more interested in closing the case quickly than in actually assisting a customer in need. In a world where customer support and warranty services can make or break a brand's reputation, Canon's warranty department falls drastically short. The inefficiency, lack of transparency, and dismissive attitude have left me frustrated and regretful of my choice to invest in their products. This experience has certainly made me question whether I can rely on Canon's warranty for any future purchases. Tip for consumers:Canon is the worst brand for camera Service Value Shipping Returns Quality Date of experience: August 12, 2023I have NEVER purchased a Canon printer and now I know why. It is horrible to setup and actually impossible I have always purchsed HP and now I know why. It automatically makes connections while Canon makes you jump through all kind of hoops and then NEVER CONNECTS. Horrible and will return and NEVER BUY A CANON PRODUCT. Want proof of purchase but since CAN NOT USE PRINTERhave no way to send. Products used:Canon product is not good and will return not to buy again. Quality Date of experience: June 26, 2023Have not had my printer more than a month and a half and paper jam tried to do exactly as canon showed paper still jammed can't remove it no help from customer service all I see is they are not responsible Blah Blah so am sorry I bought it and also still have new cartridges so sad Date of experience: January 11, 2017Some products may be overprices, however the brand proved itself for being always on point and creating well functioning pieces able to work with the least amount of effort required from the owner. Date of experience: June 19, 2020On 02/28/2024 I placed an order for ink cartridges which promised 3-7 shipping. Since then nothing... Tip for consumers:Lack of concern for customer satisfaction is troubling Products used:Printers, ink replacement cartridges Service Value Shipping Quality Date of experience: March 7, 2024My Canon EOS M50 Mark ll is at the Repair Center in CA and I got notice that I have to pay the price of $247 if I want them to do the repair! The repair is about the display of the LCD that does not function anymore since my camera is just out of warranty. The LCD started to go on and off about 2 month after warranty quit, and it was like that for a while until the display completely quit. It must be only a contact problem, and they want me to pay that much to have it fixed, what is totally outrageous! This Camera must be a Monday model, ha!... a big waste of money, since I also bought a nice Tele Lense with it, that I now can not use anymore! Then the 15-45 lese that went with that Camera in a package sale has a problem as well. If I put it onto the camera it does not release a closing position. The Lens stays closed and does not allow photo. I sent it in with the camera and they are NOT DOING A REPAIR ON IT, and want me to pay the full amount of a refurbished lense! What kind of Service or Repair is THAT? So for the amount of money I have to spend on the repair on my Camera and lense I can buy a refurbished set... is that what a service repair should be? I am done with Canon now, especially since my photographer friends tell me that I should better not have purchased a Canon from the M series...! Date of experience: March 23, 2023After ordering a part from another site and finding out that it was a mistake, I went straight to Canon.com. I called the company and explained to the woman on the phone what the part was that I needed. She wasn't sure what the part number was but she promised to call me back as soon as possible with that information. She kept her promise. The next day I received a phone call with the part number and the price. I ordered it and they shipped it to me. It was at my door in just a couple of days. I was able to fix my camera quickly and get back to shooting. Not to sound crude or anything, but Canon saved my $#*!. I would have had a very angry bride on my hands if something happened to my other camera and this one hadn't been fixed in time. Canon rocks. Thank you! Date of experience: June 15, 2012