Exactly 4 years ago i ordered a custom made skateboard for myself which was about 120 dollars (approximately) and 5 months go by there's still no sign of when it should be arriving or has it even been shipped so i let 2 more months go by and decide to message them. They took their time responding to me and when i finally got an email back they said " That order was cancelled and your transaction was voided due to incorrect billing information. " so at that point i was really confused as to why didn't i get a notice from them that this has happened so i could get a refund.? Recently i've messaged them again and the response i got wasn't what i was expecting. Firstly they said i need to take it out with my bank which i will be doing! But what really got me confused was the other messages the customer support forwarded me. I don't know if it was by accident or what happened but it read as following: " This order is over 4 years old. All CC information gets purged after 18 months as it is a liability. I would just kindly tell them they need to take it up with their bank. My guess is the refund went through and they have long spent the money given how much time has past." I would not recommend ordering from here. Date of experience: May 21, 2024They cancelled my order after I was waiting for my shoes for week and never told me why. I've emailed them multiple times and they won't respond. I talked to someone on their Instagram but he told me to email customer service which I already did multiple times with no response, so that was no help at all. Don't recommend ordering from them. Products used:None cause they wouldn't ship it. Service Value Shipping Returns Quality Date of experience: February 5, 2024I buy from ccs all the time. I am a ccs+ member which boasts free 2 day shipping amongst other perks. Sometimes it takes up to four but that depends on when you purchase it (ie weekends) not a big deal though. Orders cannot be changed once confirmed. I ordered the wrong size shirt and tried to change it but it was too late. Not a huge deal as I was able to send it back for the refund, just a little inconvenient. If there's low stock on a product they show how many are left in the inventory. I did order one shirt that said only one was left and received an email that said they were actually out of stock. Just highlighting the negatives because that's what most are concerned about. As I mentioned before, I order from them all the time and those were the only less than stellar interactions I've had. Tip for consumers:Support your local skate shop, but if they don’t have what you’re looking for, ccs is a viable option. Products used:Shoes, decks, trucks, wheels, bearings, hardware, shirts, pants and just about anything else they’ve got. Value Shipping Quality Date of experience: May 8, 2023I bought 2 pairs of sneakers and the package was lost in shipping. They refuse to give me a refund. They offered a gift card but there is nothing I want from this vendor I would not ever buy anything from a company that doesn't even have a phone number to call. Beware. Products used:None Service Value Shipping Returns Quality Date of experience: May 9, 2023Used the service, the price for the service was misrepresented. I was told verbally on the phone that it is $55 per hour and the crew consisted of 4 people. I did not expect them to clean our 3 bedroom 14 hundred feet house for 5 hours and charge me over a thousand dollars, because it turned out that they charge per the crew member per hour... When I went to check after 4 and half hour on the progress they were "almost done". Please do not make the same mistake I made. Do the hourly change is $220 and none of the crew speaks English. They held the phone our to use Google translate when each of us had to communicate. I am appalled with the service. Products used:Cleaning services Service Value Quality Date of experience: July 11, 2023I ordered some shorts to be delivered in time for a friends birthday. Not only did I not receive a confirmation email I also never received the shorts. CCS.com had no problem charging my account for the shorts that never showed up. I have emailed them several times and still have not received a reply. There is also no actual number you can call to get help. I am going to know contact my credit card company to do a reverse charge. This website must be a SCAM, do not order from it! Tip for consumers:Do not buy from this company it is a SCAM Products used:I ordered shorts and was charged but they never arrived and customer service hasn't responded to any of my emails. Service Value Shipping Returns Quality Date of experience: July 14, 2021They had everything my family wanted for skateboarding and starting to accumulate gear for the upcoming snow season all in one place. I had an issue with my order, and they responded to me and fixed it within 24 hours. Companies that listen and hear their customers are the best. These guys are A+ in my book, and I will be shopping here again. Service Value Shipping Quality Date of experience: September 22, 2021The worst customer service i have ever seen in my life. Messing up orders partial refunds and beyond all of that they treat their customers like a pile of $#*!e. $#*! u CCS! Never ordering again from u. Tip for consumers:Dont use the site, go to tactics or other good honest skate shops Service Value Shipping Returns Quality Date of experience: October 16, 2021Emailed them about a shipping correction to an order literally 5 minutes after placing it. They email me back a week later saying nothing could be done. Ask for a refund after Product has been returned to sender. After about a month of run around all that I have is money stolen from me. No product, refund, no customer service, nothing! Please take your business to a company that would at least do the bare minimum, because CCS skate sure doesn't. Date of experience: May 23, 2020I recently bought some shorts and accidentally put the wrong address. I'm human you know I make mistakes, but when I called they wanted to charge me $20! From my personal experience in working at warehouse is that you can fix this problem easily. I called again and this time they said it's too hard for them to do it. I'm never buying anything from there again. Date of experience: April 20, 2015Purchased wheels and a tool for my nephews birthday. Realized I entered the wrong shipping address, Immediately after purchase I sent their customer service a message to change address. They got back to me after product arrive 5 days later with "sorry can't make changes after product leaves the west house. Would not recommend to anyone, Date of experience: August 5, 2020They purposefully ship their packages using a shipment program that does not allow the receiver to file a lost package claim, but does allow the sender to file a lost package claim. If the sender files a claim, FedEx is willing to discuss a refund. CCS lies to customers and tells them they are not able to file a claim with the chosen shipment program, but FedEx themselves said that was "bull$#*!." Also, be warned, this company, despite advertising easy, free returns, doesn't give refunds under any circumstances, no matter who is at fault. They act like they are doing you a favor by giving you store credit, but have very little stock in each item, so make it impossible for you to repurchase the item you bought in the first place. THIS IS 100% A SCAM Date of experience: June 3, 2021This shop had the only size 7 skates left in the world it seemed like, and they came in 3 days with the wheels perfectly tightened but not too tight, don't listen to the bad reviews they were awesome! Date of experience: May 14, 2020I literally buy everything from ccs. They are my go to place for new shoes, hardware, clothes, parts, and pretty much anything else. They've never cheated me of any money. They've never sent me the wrong item or anything of that nature. Everything ive ever bought has came in on time and sometimes even a day earlier. They haven't failed to impress me. One time I did buy something and it was missing some screws for assembly, but I called and the customer service and they were very cooperative. They sent out the screws and it came in in 3 days free of charge. Nothing is fake its all legit stuff. I am just like any other skater, when I need something to keep me rolling I need it now, this is the website I go to when my local doesn't have what I need. I stand by this site 100% I fully recommend it Date of experience: February 9, 2014We ordered a complete skateboard and it came missing parts. They tried to tell us we ordered everything separate, but I had proof we did not. They said "oh, sorry for the confusion". They did nothing. I am disputing the charges on my credit card. THey SUCK! Don't buy from them! Date of experience: August 18, 2020I ordered my grandson a skateboard for his birthday on November 21, delivery should be within 2-4 business days, I never received my order, today is December 2, although I checked the track of my order, it was delivered on November 30, just where I am I do not know. This is my last order from this company. I will now write to me to return the money or finally deliver my order, though I'm not sure yet what they will send me. Date of experience: December 2, 2021Tried to cancel an order within 1 hour of placing it and they said too late because of coronavirus. Don't place an order unless you're entirely sure it's what you need, because you CANNOT change or cancel it. Maybe shop elsewhere during coronavirus times. Service Shipping Returns Date of experience: May 13, 2020These guys are $#*! arounds go to skate warehouse tactics or sheeit even zumiez or support your local shop. Dont get $#*!ed like i did, theyll do that $#*! with no lube raw n uncut. How these $#*!s are still in business i dont know. Its cooked. $#*! you $#*!s. Date of experience: May 26, 20201st, says they have grip tape online, puts in the order with 2 day shipping, somehow doesn't have the grip tape available even though the website says it was available. 2nd, got an almost board with a giant air bubble in the concave where the nose of the board is, 3 got a habitat board, that had scratches on it like it was scratched against something already and had grip tape scratches on it too…. $#*! CCS. Don't waste your money there. Tip for consumers:I’ve been skating for almost 17 years, and 27 now, so trust me when I say, you’re better off just going to your local skate shop, or if you don’t have a skate shop near you, just go to zumiez at the mall or their website instead. Your products will be treated a lot better at those 2 places than at CCS 100%. Products used:Skateboard products. Date of experience: January 26, 2022Worst shopping ever! I've order a skateboard on the site and a day after they cancel the entire order because a part was missing. I called them (long and expensive call) and after 45! Min they claim that the order is fixed and ready. A day after the cancel my order again. I made a new order on site (this time with fast delivery and without the discount they had (time limit) and succeed. Now I'm trying to get a redound on the shipping and missed discount and they are doing EVERYTHING to disparate me... Will never do business with them ever again! Date of experience: August 28, 2013They literally scammed me! I ordered a custom board, they cancelled order for copyright reasons, but charged me $109 and denied that they did so. Horrible customer service, you can't even talk to a customer representative! The only way to contact them is via email and they dodged your questions and concerns and don't do anything by making excuses. I read the bad reviews and still gave them a chance but I was so wrong, they are literal scammers, DO NOT BUY FROM THEM. Tip for consumers:DO NOT USE THIS WEBSITE PLEASE FOR THE LOVE OF GOD. Products used:All I got was a negative account balance, they didn't even process my order and took my money (refused to admit they did). Service Value Returns Date of experience: July 23, 2021Ordered a $95 hoodie for a Christmas present. Came in late so I just wrapped it just in time for Christmas. After my Daughter opened it on Christmas Day, she noticed it had holes on the right sleeve. I just returned it. Can't get a hold of anyone via phone just email. I will update this post after I get a response from customer service. For now, I will give it a 1 star since they do not quality control check their product before shipping. If I get a Good Customer Service response, UPDATE 1/5/2021 4:26 PM Just received an email from Customer Service that they gave me a Store Credit so I re-ordered the Product. Fast Customer Service within 1/2 an hour to fix my problems on-line. I am changing my rating based on Customer Service Response and help Products used:Hoodie Service Value Shipping Returns Quality Date of experience: January 5, 2021Bought a shirt and didn't have time to wear it till a month later when I finally did the inside & outside thread was falling off from the bottom back of the shirt when I hit up CS they said they can give me a 50% discount on that shirt how ridiculous why would I want to buy another shirt so it can have the same flaw yeah no thanks makes me think about how if they really even check the quality on their products before shipping them out horrible experience I'll be doing my shopping elsewhere they can't be trusted on my behalf anymore. Products used:Shirt Service Value Shipping Returns Quality Date of experience: July 26, 2021Made an awesome custom skateboard for me, shipping was a bit long but the product is great! Everything works well and is much better than walmart boards. Date of experience: September 12, 2020With the U. S in a economic crisis, ccs has risen it's prices over $5 in the past 4 months. Rip off city! Stop ripping people off and go back to skating instead of money! Date of experience: September 13, 2020