The customer service at amazon.fr doesn't even deserve a 0 rating. When they charged my card for the order additional fees were charged which I was not informed of in advance. After reporting this to customer service multiple times I have received no response or refund of the difference. So they deliberately extort customers for extra fees, hoping the customer won't notice, and then ignore the complaints. When making a purchase on amazon.fr you should take into account that your card may be charged for a higher amount than your order and you will never receive a refund of the overpayment or a response from support. The customer service staff of this website are ordinary scammers. This was my first and last purchase on amazon.fr. Tip for consumers:Avoid buying at this site Products used:Jacket Service Value Shipping Returns Quality Date of experience: November 21, 2023Item not delivered, refund offered by Amazon.fr. Still not received it 40 days later, I've spent over 6 hours on their webchat, phoned customer services, contacted them through their Facebook page, all I get is apology after apology but I still haven't received my refund. They are a total disgrace. Products used:I had to buy a replacement elsewhere Service Value Shipping Returns Quality Date of experience: October 15, 2023We recently ordered a Dyson big ball animal 2 vacuum cleaner from Amazon France, instead Amazon delivered a box of LOL surprise sparkle dolls. Amazon told us to return the dolls and we would be refunded, which we immediately did. Three weeks later and we have still not been refunded the 599 euros. Their customer service confirm the dolls were received on 26th December, but they have not yet been processed by their return centre, this is despite many reminders from our side. Considering this return/refund is a result of Amazon's mistake and the substantial amount that we are out of pocket, I am stunned at the lack of urgency here, and while customer services have been helpful and empathetic it has not helped get our money back. We are a regular Amazon customer and we are extremely frustrated by their treatment on this occasion! Date of experience: January 16, 2023I have ordered 2 tablets from Amazon m.fr but I only received one, and when I contacted them they told me this stealing thing is very common and they stated that I have to make a police complaint, I did what they asked and every time I contact them they tell me they didn't process my request yet ( and their behaviour is ereally rude), until recently they told me 60 days have passed and they can't help me anymore. It is a complete scam. People I know told me this happened a lot to others and they never gave them their money back. Products used:Tablet Date of experience: July 10, 2023Awful and expansive! We can call them thieves! I have been charged 21 times over the past 2years for a subscription I didn´t want/ask, so more than167Euros, and today they said they can only refund 12months because the other transactions are "off hands because dated from over a year ago"! Inacceptable! And the "helpful" guy had a go a me arguing, asking if I wanted him to pay me back since his bosses didn´t want to! Well yes you f****! Date of experience: March 28, 2023Amazon.fr does not compare to any of the other amazons in other countries. They have very bad customer service. The worst happened 2 weeks ago. Most of the items I ordered got lost which is it marked as delivered on Amazon. I had sent messages to Amazon and all the suppliers alerting to call the number shown on the address before or at delivery. No one bothered to do that. The items were left on the floor at the address. Only a few were found and the rest vanished. Obviously taken by other people. Now Amazon is saying that i am not eligible for a refund. Unbelievable. It was Amazon's fault and I lose my money. On top of this all my comments on the products where i mentioned that the items were not received were removed by Amazon. Dictatorship and monopoly. I am contacting my lawyer because customers have rights and this is robbery! Tip for consumers:Avoid that anything goes wrong. thats when the bad quality of service will show. Products used:Some refunded fully. One refused. Still more items under review. Service Value Shipping Returns Quality Date of experience: March 2, 2021I've had a bad luck to make an order at Amazon.fr and was amazed with the attitude. First of all they've credited the order to my bank account 3 weeks before intended shipment. Then after the delivery time has already passed they've sent an email saying that I might probably want to cancel the order. I've contacted the client service and they've told me that probably I will get my order in another 6 weeks, but it's better to cancel the order. I've asked why did Amazon then take the order, and the chat lady has just disappeared. I restarted the chat and the other lady has told me that she doesn't believe that the order will ever be shipped! And offered me 5 Euro coupon on Amazon, though as she said her manager has blamed her for that :) Then she has just disappeared again. Long story short - appalling service, Amazon.fr doesn't give a s... about its customers and they are OK not to keep their obligations. Don't make them earn money! Date of experience: October 1, 2019Locked my. co.uk account because of a billing error. Been with Amazon years and ordered tons of stuff. Only got problems with the french stuff after I see cheap graphics cards for sale. The French think they are better than everyone else, that's their problem. TossPots! Date of experience: June 13, 2020Amazon France thieving company, I ordered an iPhone and they didn't bring it to me and they don't take responsibility and have no answer for this. Never order from amazon fr. Date of experience: June 19, 2023Everything i place an order with amazon.fr they send me a confirmation email with an order number and when I try to track the order it says I haven't a placed an order in the last 6 months. This has happened multiple times and they even sent me an email saying that my order had been shipped and will arrive the following Wednesday and then the same thing happened, disappeared from my orders. Also every time I try to log into my account it brings me to password help to change the password even though i know my password. In future go with the amazon.co.uk, far less hassle. Date of experience: November 13, 2020Bought from amazon.fr, goods never arrived, contacted by chat more then 25 times, by email many times still they not refunded our funds since December 9th -2020, today is 25th Jan 2021, They keep saying we are working on it. Very bad service. Tip for consumers:better buy from amazon.uk Products used:samsung note 10 Service Value Shipping Returns Quality Date of experience: January 25, 2021Excellent site - and if you place enough orders to make it worthwhile subscribing to Premium (about 40 Euro a year, with other benefits including Kindle book rental), next day delivery for no extra charge. Almost embarrassing when the UPS guy arrives with next-day service on an urgent package - containing an item costing less than 10 Euro. Tip for consumers:Look out for multiple listing of the same product (presumably from different Marketplace sellers) sometimes at varying prices Service Value Shipping Returns Quality Date of experience: August 31, 2016They said I was not at home so my expensive OLED TV undelivered. I WAS AT HOME ALL DAY SPECIALLY. They never left any notification? Then they said it will be Monday next, still nothing, another day wasted. Date of experience: September 4, 2023I have been a seller for a few years and have had a number of customer order and keep the goods they have ordered and Amazon refund them and even take the return postage from me, with me not having the goods back. They allow their customers to steal and surely this can't be legal! If I knew that it would cost me more money selling on. Es,. It and. Fr from the UK then I wouldn't have done it and I now no longer sell using these platforms because they are dishonest and punish the sellers for the dishonest customers their site attracts. Date of experience: April 16, 2019After three weeks of trying to get my locked account reopened, I still have no response. Not sure how this is Amazon that is quite reliable in the US and UK - and I've also ordered goods with other services in Latin America, Asia, and Africa. Amazon France has hands down the worst customer service you can ever imagine. Tip for consumers:If you have other options, avoid Amazon France at all costs. Service Date of experience: March 21, 2022I order a chainsaw on amazon.fr. It was at 45 instead of 80 because the package will be shipped in 1 or 2 months. Amazon canceled my order because it's was a princing error. No goodwill gesture. The worst is, the next day, they increase the price of the chainsaw at 130 ( all store sell the chainsaw at 80) just to prove that is an princing error... Date of experience: April 1, 2017I bought some itens on Amazon Business France. The delivery date was set to 22th February, and at that date the itens had not yet been sent. I contacted support and they told me that there was a problem with my card to contact the bank. I contacted the bank and they said there was no problem. I insisted and they told me they that the card was ok but they were verifying my account. I waited and... nothing, the order is still on with 22th february delivery date! I insisted and now I am not getting any answer! The experience seems a nightmare, a Kafka book! Buy on Amazon.co.uk or Amazon.com! I never had any problem with them! Date of experience: March 13, 2018Impossible to communicate with them, tried for few time to solve a problem with buying, no answer for weeks Date of experience: March 12, 2023This website is the worst service I've got from Amazon, ever! BEWARE! I have pre-ordered the Hogwarts Legacy Collectors edition back in December 2022. I have paid 311 Euros! The item released on February 7 and was processed through customs on the next day. I was contacted by the DHL that there is a problem with my customs clearance documents and I have to fix this with Internal Revenues Office. Which takes some time. I tried figuring out what to do and so far I came to conclusion that I just will send it back and maybe order next time. On February 20, I contacted DHL and asked them to stop the package and return it to sender. They politely agreed and they initiated new Waybill number and sent it back on February 21. P.S. The package never left customs warehouse, nor never released customs, nor do I have ever received or seen it in person. I have not even been near the package ever. I contacted Amazon FR on the same day and told them about all this. They said that due to the cost of the item, it has to be first delivered back to sender and then I can get my refund. I waited, 2 weeks. I contact them again on March 5 and ask them what's going on? They lied to me that the package was not received. I was freaking out already. I contacted DHL again, asked them whats going on and why do Amazon tell me that the package is not yet delivered? They checked and told me that it was actually delivered to the sender on March 1 and they also provided the waybill number for me to track. After checking it I was shocked to discover that the package actually did deliver to the destination on March 1. I contacted Amazon again. Explained them once again everything all over again. They now all of a sudden tell me that the package was received, but it was not yet processed (why is this my concern?) and it may take up to 10 days. Which makes it until March 11, which is today as of writing this review. At this point I was fuming already because every time I contacted I was told different information and different excuses. I had nothing to do but wait... And here, today, as of March 11, I contact them again and they checked the "things" after I provided all the proof. Now, all of a sudden, the agent tells me following: "Sorry but previous agent gave you false information. It is not 10 days but its 30 days!" Can you imagine what I felt at that moment? These French agents are anti-semitic pigs! They don't know what they do and they are 100% lacking the professionalism! DO NOT order from this website because if something happens, you're in bad hands! Date of experience: March 10, 2023Excellent store. I'm a Premium member and I was never disappointed. When I met a problem, their staff solved it very fast. Date of experience: November 6, 2017I like this site because of the choice of products offeral. I used to buy a lot of things in this site. Date of experience: May 22, 2019This store is really really nice. I hope that everyone enjoys browsing this site. Date of experience: January 18, 2015Super site tres bien fait ou on y trouve de tout! Je recommande fortement ce site tres securisé Cordialement Date of experience: August 18, 2022