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Charlotte Russe Review
I would make it NO stars but you have to select a star to write a review. I purchased a pair of sweat pants and a Jean shirt. I went home and the sweat pants had a hole in it and the Jean shirt had the alarm tag still on it. I thought, no big deal. I have the receipt! I went to the store in Braintree mail. (That is where I purchased it) I was told the shirt was not on the receipt, as if I stole it. I said I purchased this 2 days ago. The women said I was unable to keep the shirt because I did not pay for it. (Keep in mind I am a black women) another black women walked over and LOOKED at the receipt and said she did purchase it, the screw number is on the receipt. Then they said I could not exchange the sweat pants because it had an hole in it. I said I purchased it like that. They would not allow me to exchange. I asked to speak to a manager and they called her. She said the same thing. I explained if that is their policy then they need to check clothes out because allowing people to purchase. Long story short. I had to keep the pants that had a hole in it! I will never go to this store again. The managers were not helpful and seemed not to care.Very bad customer service in Orland square mall
They sell damaged clothes and punish buyers for exchanging
Products used:Jacket
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QualityVery rude trying to put somthing back on a hanger and being questioned what I'm doing in a rude way and making me feel like I can't try anything on and very rude at the cash register telling me to read stuff correctly thinking I don't have enough money which I did and I had plenty of stuff in my hands and she made me try to put away instead of giving it to her and had a really rude tone. She judged me from the start thinking I don't have enough money.I really enjoy shopping at this store and I appreciate the selection of clothes and items available. However, I am disappointed to know that the district manager allows the store manager to work alone. Although she is a friendly and compassionate person, it is evident that she works tirelessly and could benefit from additional support. The reason I put 5 stars is because I really like the store manager.$18 dollars to ship back a return. What a rip off and misleading. I will not shop on this site again.I bought a pair of pants that didn't fit and was told by the sales associate who made my purchase that they didn't do returns just exchanges and store credit. But these pants are poorly manufactured with the lining in the waist and hip leg area and placement of buttons on the pants. One legs of the pants has more room than the other due to the poor sewing quality. I should have read the store reviews before making a purchase. I'll be donating these pants. Glad they were only $14.
Tip for consumers:no refunds and exchanges only.
Products used:Pants
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QualityI purchased 2 pairs of jeans a week ago. Tried them on at home due to fitting rooms still closed to Covid-19 (2 years ago). I took tags off and washed them. After washing them realized one pair had a hole just under the belt loop. The other seems alright still so as I put them on the whole zipper broke off! I went in about a week later (after purchase date) to explain what happened they said they can't return them at all cuz tags were taken off. I normally always buy my Jean from here but I will not be anymore. The lady upfront was rude and didn't even say sorry for the inconvenience just look at me with a blank face till I walked away.
Tip for consumers:Jeans are bad quality easily breakable to holes and broken zippers!
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QualityOrdered: Faux black leather bodycon mini dress, size large
I love this dress! Its super cute! It was only USD $ 7.20. I am busty so I ordered a large. I like the fit, its stretchy so I could possibly have gone with a medium. The brand is Wet Seal.
This was my first time ordering so I did get a discount. Very, very happy!Ever since they closed down and re opened, the clothing in there is cheap looking and the poorest of quality. Very non trendy! It's pure house/ Lounge clothing! Please bring back the originals! Please! Look at the ratings! Do you guys even care? If not close down! Let it remain a phantom of our imagination of what was once was!
Tip for consumers:Do not buy from them unless you are looking for house clothes !!
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QualityNot enough people running the store in the Bronx asst manager was very nasty 3/5/23 long line 3 people running the store poor service aguementwith customer. The asst manager need be fired. I would never shop therhere again.
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ValueThis store has no fitting room to try the dress on. You have to buy it and try somewhere else. You won't be refunded and force you sto get a store credit. The store manager has no experience on how to talk to customers. She is rude! I wont come here.
Products used:Dresses
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QualityDressing rooms closed for covid. Asked cashier if we could return, said we could but when we did, no go! Horrible return policy and rude employee/manager in Holyoke Mall Store.
Tip for consumers:Avoid this store. Cheap clothing and horrible return policy
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QualityI visited this store a few times last several months, purchased nothing. Their is nothing in this store worth buying except some cheap Tee shirt. All the cloths are low end quality, no selection, poor inventory, no refunds, dressing room just opened last week. Some how this store survived the Covid pandemic.Mt advice don't waste your time walking in to this store, you cant return unless it's an exchange theirs nothing else to buy, poor inventory choices.May 31,2022. Mary BA. I had a great experience walking into Charlotte Rouse in Altamonte. Very friendly staff and leadership! I was helped and greeted from the moment I entered the store. They helped me find exactly what I was looking for and at a reasonable price. I surely will return and recommend any shopping at this location in Altamonte! KB was amazing! Thank youWent to buy an outfit on Saturday 11/27/21 for black Friday they have a nerve to have the dressing room closed and say NO REFUNDS NO EXCHANGES I threw all the clothes I wasted my time picking up and and walked out! Just go out of business and stay out of business if you going to do bad business! This is ridiculous I would never shop there again! RIPP OFF SAVE YOUR HARD EARNED MONEY! THIS IS A SCAM!
Tip for consumers:This is now a scam to get you to buy their poor clothing with no returns or exchanges!!
Products used:Nothing!!
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QualityBought a 15 dollar looney tunes sweater…
Bought a 15 dollar looney tunes sweater that was originally $40. Received it today and the quality of the print was not the best. Then I looked at the TM print at the bottom corner and it looks super bootleg. It has a TM print with another TM print over the 1st one. Good thing I didn't pay the full price but still wth! 40 bucks for this type of quality, not cool. Definitely can't give this as a Christmas gift.We purchased our daughter several pairs of jeans for her to try on at home because the fitting rooms are still closed due to Covid (2 years later). When I went back to return the ones that didn't fit less than an hour later, I was told they don't do returns either.
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QualityI purchased a dress and was not allowed to try it on, wasn't told that you can't return anything and that you can only get a store credit or exchange, worst store ever!I found this store & love the love prices! I bought these dress pants for half the price of other stores
Tip for consumers:There are no refunds only credit in the store
Products used:Pants & sweats
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QualityI purchased a pair of heels and put them on less 24 hours stepped out my car and they burst right off, they wouldn't take it backThey size chart for jeans is completely incorrectly and they have the worse return policy so you have to pay for the returns. I purchase 4 pairs of jeans from their website and bought sizes I would not normally buy except that I bought the recommended size based on their size chart. The jeans were 4 sizes bigger than me and now I'm stuff with paying for the return. I think this is highly unfairThis use to be my favorite store because I'm a very small petite woman and it's hard to find xs clothing with my style and Charlotte Russe always has the perfect affordable clothes that fit me. I ordered tons of pants since they changed owners and I literally couldn't be more disappointed. They claim they "fixed" their sizes. For what?! That made it so much worse I literally ordered everything I'm xs or xxs and I get a whole bunch of crap that literally look like a large and will NEVER fit me in sooooo disappointed, if your a small girl and you use to buy from here forget about it their a worthless company now. The photo I posted, the red pants are from Charlotte Russe and claim to be "xxs" next to them are pants in a regular small that actually fit. Please explain to me how this is suppose to fit someone who wears "xs". HORRIBLEThe store has looked so much better since management changed and (Charlotte You can just say the store has looked so much better since management changed and that we (Charlotte Russe staff) helped you find what you were looking for Russe staff) at Castleton Mall location helped me find what me and my sister what we were looking for. Shout out to Selena and Priscilla that makes this happen! Keep up the good work guys! By the way music in the store was awesome! I will definitely come back!
Tip for consumers:I strongly recommend this place for nice jeans at a great price
Products used:Jeans and Shirts
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QualityI bought 3 sweaters at Charlotte Russe at Scottsdale Fashion Square without trying them on as the fitting rooms were closed. I commented when I purchased them that hopefully I would not have to return them. I tried them on in another store and didn't like how they looked so went back to return them. Then I was told that they wouldn't refund my money - they would do exchange only. I said they should have told me that when I bought them. They said they couldn't tell every customer that and there was a sign. The sign said EXCHANGE POLICY in big letters and a bunch of small print which I never read. There should be a sign with the word NO RETURNS on it. I told another lady in the store that the fitting rooms were closed and she couldn't return anything she bought. The manager then started yelling at me and told me to leave the store.
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ReturnsDo NOT shop here they will steal your and refuse to help you if the carrier that they are working with steal or lose you pack. $125 the store robbed me.
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