I can't tell you how disappointing it is to make an order for a Birthday/Valentines gift on January 20,2025 and after not receiving the purse for 3 weeks I reached out to them and was told my order was cancelled the purse was now out of stock! Had I not reached out to them I never would have have known. I responded to the email with my disappointment and was offered a 15% discount! I was left with no time to order a new bag but I learned a lesson - don't order from a facebook post! I got taken 3 times during the holidays and now disappointed by a brand that I have a closet full of. I will now move on to a new brand and hopefully more considerate customer service. By the way the customer service department was as cold as ice to my dismay! Products used:I am searching for a Tory Burch at this point Service Value Shipping Returns Quality Date of experience: February 12, 2025Absolutely ridiculous company. This is my first issue with them and will not be ordering from here ever again! I placed an order on 12/6, it shipped on 12/10 and still have not received any updates on shipping through UPS as of 12/19/2024. How is it that orders from China are getting here quicker? Customer service is ignoring me completely through email and phone. I will be filing a report and a claim to try to get my money back. Service Value Shipping Returns Quality Date of experience: December 19, 2024Ordered a bracelet 12/4 and Kate Spade company said it shipped 12/7. It's 12/18 and UPS does not have possession of it yet. Kate Spade is making me wait 3 weeks before reporting further review. Ridiculous! Date of experience: December 18, 2024I have a couple of items from this brand that I absolutely love. I ordered a present for a family member for Christmas on black Friday. Delivery was supposed to be 12/9, it is now 12/14. Every day the delivery date keeps changing to the next day and then never arriving. I have tried emailing and calling with no response or answer. I am currently on hold for the second time because after an hour on hold they hang up on you. Currently been on hold for 1.5hours. Products used:Wallets and bags Service Value Shipping Returns Quality Date of experience: December 14, 2024Purse leather wearing out and straps falling apart but since it is past the one year warrenty no help from customer service at all! Purchased for mother in law (75 years old) for her first designer purse and embarressed how this purse wore out worse then a cheap handbag. For the prices they should at least back thier product. Could have made an old lady very happy but chose to do nothing. Products used:Handbag Service Value Returns Quality Date of experience: December 3, 2024I do not recommend this brand. Please see the attached photos for reference. I purchased this purse during Black Friday on November 24,2023. I used It for only four months during the Summer, after which it was stored in Its dust bag in my closet. When I went to use it again on November 29, 2024, I noticed unusual markings on The leather. It seems like the pebbled Texture has lost its grain, showing Strange "tunnels or swiggly lines. When I contacted customer service, I Was told the warranty had expired on November 24, just six days earlier They explained that the warranty only Covers defects in materials or Workmanship under normal use, and Does not include issues like wear and tear, scratches, or discoloration, However, the damage on my purse is Clearly a defect in workmanship, not Normal wear and tear. Their solution was for me to pay for the repair Myself or take purse to the store For advice on how to care for it. This Response shows a lack of Accountability and disregard for loyal customers. As a result, I will never shop with Them again. I plan to return the purse I purchased on November 30,2024 And I strongly discourage others from Supporting the Kate Spade Brand Date of experience: December 2, 2024Be aware of purchasing sale items and shipping them to Australia. There are no returns. I was sent two right shoes rather than a pair. They are beautiful but only good for the garbage bin. Such a shame. Value Shipping Quality Date of experience: July 16, 2024Bought an item off their outlet only receive it from another Canadian city and then find out as they do not state on the site the fees. In small print they state afterwards no returns/exchanges/refunds. Basically saying ha ha sucker we have your money. Save your money and go to the local Walmart as all there crap comes from China. Zero quality. Products used:stuck with a cheap handbag Service Value Shipping Returns Quality Date of experience: May 7, 2024Bought the Breeze Sandals in Sea Star color for my daughter as a Christmas present. Online ordering is not the way to go. They were on sale and I did not notice it was a nonreturnable item. Sandals are cute, but very cloggy and do not stay on the feet when walking. Extremely uncomfortable. Guess were stuck with a an $80, size 11 shoe that we'll designate as the "run the garbage out shoes." Be wary of sale items and triple check they are returnable. Products used:Won't use the product/shoes b/c they are very uncomfortable and fall off the feet when walking Service Value Returns Quality Date of experience: January 11, 2024Ordered the Reagan Bucket Bag and the Chelsea Laptop sleeve from Kate Spade. A very small box was delivered today with a weight of 1.1 pounds containing only the free nylon tote that came with theorder. No bucket bag or laptop sleeve. If they had been included that would certainly have been more than 1.1 pounds per Post Office Delivery Confirmation. I took the box in as soon as the postman left it at my door, so no porch pirates. Spent time on chat with customer service and was told I would be contacted by email. So far no response. Very disappointing. Afraid to order from them again. Products used:I didn't get anything that I paid for. Date of experience: December 1, 2023I had an email offering a discount for a specific item. I went ahead and applied, didn't work. It was a measly 10% off. Not a single customer service officer did anything. You're a huge company and you can't rectify an error generated by your company? Discounts matter for regular people like us who patronize your over-priced products in case you decide to care. Date of experience: January 6, 2024I got my order from the kate spade outlet it was wrapped in paper that had food on it and there was clear fluid in the packaging that smelled like onions I'm literally horrified worst experience ever. Tip for consumers:Clearly their warehouse is not regulated and its disgusting and disappointing Products used:Purses Date of experience: November 15, 2023Order no zup*******, bought this 68.00 necklace for my granddaughter for Christmas and the 2 nd time she put it on it broke. She went to catch it and it fell apart in pieces. I contacted the store and they refuse to stand behind it calling it human error. It truly is not and would like a simple exchange. Buyers beware their jewelry is not price worthy. I am so disappointed that no one stands behind their product Date of experience: February 23, 2024Don't buy unless you have seen and touched the item! KSNY is concerned whether or not you receive your online oder, they don't care if you're satisfied with your online purchase! Ask Austin in customer service! Tip for consumers:All that matters to them is that I received the items they don't care if I am satisfied! Cheats! Products used:I'm unhappy with 2 of the three items I received, none have been used and I won't use them since I am stuck with 2 I am not satisfied with, why would I use their brand? Date of experience: November 12, 2023I love their stuff but the clasps on almost everything suck. I was gifted a bracelet where you twisted the spade logo. Fell off, bought a new one to not upset them. Fell off. On of my purses has a clasp undone often constantly one falls off. My reason for the review is because I lost my card,money and license because a crappy clasp on a coin purse. I will say one of my favorite totes has lasted 4 years. But I won't be back. Tip for consumers:I didn’t leave a review immediately until my manager got a kate spade bracelet which constantly fell off till she lost it. Products used:2 bracelets, 2 purses and a coin purse. The purse without a clasp held up just fine. Service Value Quality Date of experience: March 20, 2024I wanted to share my recent experience with Kate Spade to shed light on some concerns that potential buyers may find helpful. While the bangles I purchased initially seemed promising, the overall experience has been less than satisfactory. To start, one of the bangles I received was scratched. Disappointingly, when I reached out to Kate Spade about the issue, their suggested solution was for me to engage a local jeweler. This response left me feeling unsupported as a customer, as I expected a more proactive approach to address a product quality issue. Considering both the lack of responsiveness to my emails and the handling of a damaged item, I advise potential customers to weigh these factors carefully before making a purchase decision. Products used:Bangles Service Value Shipping Quality Date of experience: November 16, 2023Ordered two items for my wifes xmas presents. Sent part of the ordered and then a week later told me the main item was out of stock. Called and they were nasty on the phone. I don't recommend this company! Products used:Purse and jewlery Service Value Shipping Returns Quality Date of experience: December 20, 2023I am no longer loyal to Kate Spade brand. My second purse purchased broke in less than 40 days. Amazing since I'd hardly used it in that time. The strap hardware just snapped. When I took the purse to a local Kate Spade retail shop they refused to help me with repair or replacement options because it was purchased at Nordstrom. When something you make breaks right after purchase and you don't try to fix it, it's a sign that this isn't an irregular issue. I don't have confidence in this brand anymore. Service Value Returns Quality Date of experience: December 2, 2022I recently purchased a piece of clothing during their Mother's Day sale (use a code for 25% off). We're all used to these types of sales now. Well the item came, was huge and I tried to return it. They said anything purchased with a code, mind you not clearance items or items marked final sale, automatically is final sale if purchased during a discount weekend. It's a really sneaky thing to do and makes me reticent to purchase from them going forward. My receipt also does not say final sale Tip for consumers:Be careful using a promo code Products used:Dress Value Shipping Returns Quality Date of experience: May 12, 2022Bought an wallet, and after doing it with full price, kate spade sends me, in the same hour, a flash sale with 40 to 75% off. Sent an email to customer service telling them to apply on my purchase so I didn't have to return and buy it again. They never answered my 3 e-mails. The worst CS EVER! Date of experience: February 28, 2021I ordered black Spade cut out gloves as a sentimental wedding gift. KS shipped them but they never arrived due to negligence and errors on their part. Then they lied to me multiple times. They blamed the post office even though it was their choice to mail it that way (the agent also told me this frequently happens with their orders so I know its not just me, do not expect to get your order). Kate Spade was extremely cruel and unprofessional. They lied to me several times, each agent made different unfulfilled promises and I never received the gloves that are now out of stock. Tip for consumers:I recommend against it. Buy in person or not at all. The customer service agent admitted to me their orders frequently get lost because use the post office. Products used:i never received anything Service Value Shipping Returns Date of experience: December 20, 2022Great service and always deliver on time plus great sales. I placed a number of orders with this company and haven't been disappointed yet. Everything comes nicely packaged and promptly which is important to me since unlike other companies, they don't take weeks to send out your order Tip for consumers:Buy the items when they’re 75% off Products used:Bought a number of handbags and totes from them Service Value Shipping Quality Date of experience: October 13, 2021Kate spade has awesome products. You should never buy KS at full price. There's always a sale going on or there will be one soon. Also almost all the items end up at KS outlet. KS should slow down on bringing out new products. It's very hard to keep up with all the new merch. Date of experience: August 29, 2016If only Kate could have more international shipping options! Their products are great and I will certainly try to order again but the shipping price will certainly break the bank. Date of experience: February 13, 2020I bought a handbag last week and I have got the best. I never thought that brand is great only by names, but no doubt the service and quality of the product is great! Service Quality Date of experience: October 14, 2015