So I purchased something from DressLily a few weeks back and wanted to relay my story of their scam maneuver so people are informed. They have a 30-day money back policy. I ordered a dress that came in a completely different measurement than was on their site and didn't fit. When I contacted them about the sizing issue, they offered me 2 choices. An exchange in which they would send a correct size, or a refund. I chose the exchange. They then contacted me to say they were out of stock even though their store was "in stock." They offered me a refund but of only a fraction of the price. I paid almost $60 and they said they'd refund $13. I declined and escalated to Pay Pal. They asked me to remove my claim from Pay Pal or they would not resolve it with me. I said i would remove it after a resolution. They refused to chat in the Pay Pal dispute chat. I didn't trust them because once you take down a dispute in Pay Pal it's permanently closed and cannot be reopened. At this point they told Pay Pal they would offer me a $5 refund. Less than what they first offered. Of course I declined. They lied to Pay Pal saying I got exactly what I ordered and Pay Pal didn't even contact me to ask questions even though I gave ample proof. Do NOT deal with this seller. They have cute stuff, yes, but they are terrible as a vendor. I'm okay with the loss as long as people know who they really are and heed this warning. #dresslily #scam #terriblevendor #ripoff #dresses #facebookadstips #christmasdress #vendors #warning #norefund Products used:Christmas Dress Service Value Shipping Returns Quality Date of experience: November 27, 2024I ordered 2 dresses and got one completely wrong dress, and one defective dress. They won't send label to return items because it's "too expensive" for them so they will only offer me a partial refund. Total scam, bad customer service, and cheap, poorly made products - do NOT shop here! Date of experience: April 30, 2023I spent almost 70$ on clothes, that was a while ago, the app says my package has been delivered asking me to verify on the app... obviously I didn't, I reached out to customer service, no reply. If I don't receive my Items by September 1st (making it almost a month of waiting) I'm going hard for a refund. What is going on? Products used:I just want my order, or some kind of response with the time I should receive it ANYTHING Service Shipping Date of experience: August 21, 2023I never received my order and customer service was awful. I even selected to purchase insurance during checkout. What is the point of that if not to make sure I can get a refund when the package didn't arrive. I have tried several times to unsubscribe from their newsletter and am still receiving emails from them. I clicked the unsubscribe button multiple times. When that didn't make the emails stop, I contacted their customer service online who assured me I would now be removed from their email list. Now I am getting emails that don't even have an unsubscribe button at the bottom. This is harassment. Service Shipping Returns Date of experience: November 7, 2023I ordered one pair of stretchy pants for $25 dollars and $10 dollars for shipping and after three weeks I never received the item and they are giving me the "runaround" on a refund. This is seriously crazy. They told me to call my local post office and also ask all the neighbors if they got my package?! I didn't get my pants give me a refund, it's not that difficult. Products used:I never received my product. Service Value Shipping Returns Quality Date of experience: April 28, 20231 star because 0 isn't an option. Order was placed in Oct for receipt by Christmas. Afterultiple attempts to make contact through a terrible, automated system, the second week of December I was told to pay via a different method if I still want my order, all the time referencing an order placed over a year ago and the order in question. In all fairness, I have purchased before with no issues. After this, I will never buy from Dresslily again. Products used:Never shipped Service Value Shipping Returns Quality Date of experience: December 16, 2022I ordered a bunch of stuff for the first time and it says it's in Vernon CA. I am in Dan Diego. That's a far ways and it says to be picked up. They tracking number and carrier that dresslily has provided me I can't seem to find anywhere online besides in China. I have no idea where or from who to even call for a receiver or what I do now. $100 down the drain I guess Service Value Shipping Returns Quality Date of experience: May 31, 2023I ordered a dress for my college graduation and was told a delivery date that would work. After trying to get an answer on the delay they just kept giving me the run around. I asked to cancel and get my money back and they ignored me. Still have not seen the dress or my money back. They just send emails that mean nothing! Bad company! Products used:Didn't use it. Service Value Shipping Returns Quality Date of experience: December 14, 2023Again, inconsistent sizing by huge leaps and bounds. Sometimes belly is big enough but arms are way too tight or something. Flimsy horrible material that wrinkles very badly. Also, after reading several comments back and forth about DressLily, Rosegal, and others like flycurvy... they have such similar "style" in reviews and responses that one starts to believe they might be the same scammers with multiple names to fool more people more than once. Tip for consumers:crap Products used:Various shirts, but then discarded them. Service Value Shipping Returns Quality Date of experience: April 13, 2023I've been fighting with them for a while now trying to get several items refunded that are unwearable. They continue to either make a counter offer or say I didn't pay what I did and won't refund the full amount (even though I have the original order email from them proving what I paid. Next step will be dispute with the CC and BBB complaint. Don't buy from them, not worth it. Tip for consumers:Most items seriously lacking quality. Wafer thin material. The 2 I kept were actually decent. I had forgotten I'd ordered from them before and the quality was lacking. Won't make this mistake again Products used:Top, skirt, necklace Service Value Returns Quality Date of experience: August 24, 2023Junk junk junk. Thin material. Half unsewn. Loose falling off buttons. Junk. Looks good on the screen totally hideous when they arrive. The money you spend and what you get no where close to equal. Shipping is weeks. Waste money somewhere else better. Service Value Shipping Quality Date of experience: December 13, 2022Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th. January 10th they send me an email saying they don't have some of the items I ordered. Then a few weeks later I received the clothing I ordered that they did have. They at least refunded me for the clothing they didn't have. Products used:I used the dress and a shirt I bought. They were out of a shirt I ordered and charged me for it then let me know about it a month later. Service Value Shipping Quality Date of experience: February 7, 2024Ordered on November16th of 23 and have contacted them three times and have still not received my order. I would not refer this company to anybody. Today is dec. 6 of 23. I have printed off everything from the order to the texts to their and from their customer service centers, who are of no help what so ever.. Service Date of experience: December 6, 2023Never received my order. They claim US customs has it. Then they offer 18% off next order. Why would I want another order? I just want my $56 back! Temu on the other hand got my order quickly and very happy Date of experience: June 24, 2023I placed an order December 26 and I still have not receive the order. It was reshipped in February and I still haven't received it. Every month its the same run around. I will never order from this company again. Service Value Shipping Returns Quality Date of experience: April 28, 2023Returns are a full headache. No phone number to call. Just emails with bad links. I will not buy from here again. Didn't even know my name with ticket order. Date of experience: July 8, 2023Horrible company with bad products and customer service. If you buy on this site be prepared to have the seller fight you for a refund. I bought a woman's med coat, looks nothing like picture and description. Arms would fit an Asian child! No where on site do they have info about Chinese sizes! Big scam! I wish I had read the over 250 bad reviews before I bought from these rotten humans. Tip for consumers:Don't use this business!!! I added the pictures of what it is and what it's suppose to be!! Service Value Shipping Returns Quality Date of experience: January 6, 2015The website advertises a 10-18 day shipping time, but doesn't include "processing" time, during which the order will sit in their warehouse with a "packed" status for weeks. If you contact their customer support to find out when your package might arrive, they will basically tell you it will get there when they feel like shipping it out. This business is extremely sketchy and should be avoided at all costs. Tip for consumers:Don't. Just don't. The information on their site is misleading, and their support staff are completely unhelpful. Products used:A simple suspender skirt Service Value Shipping Date of experience: October 11, 2021I ordered 7 dresses, hoping 1 or 2 might work; every single one of them was constructed wrong. Uneven necklines, bunched material where it was supposed to be smooth, 2 dresses with zippers too short (so even fully open they won't go over the bust or hip measurement for that size, leaving no way to get it on), anatomically impossible measurements (38" bust with only 12" shoulder to shoulder), dresses with busts not even close to the stated measurements for the size. (see pictures) I only asked that they pay the return shipping because the problems were completely their fault. They refused and then agreed and then refused again. I ended up having to pay to ship them back. Their quote, "Customer satisfaction is always our top priority: we are always extremely happy to provide the very best support to customers" is completely false. They take no responsibility for their own mistakes, and won't as long as they get away with it. * DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: April 5, 2017The quality, materials and colors were not even close to what you posted on line. The "sweater" was no more than a t-shirt. The shirt with fringe edges looked like a tablecloth with a cheap upholstery fringe sewn onto it. The lace sleeves were poorly done and the only one that resembled the online picture was frayed by the collar. I would like to return them and get my money back but their site keeps rejecting my request. This site is a total scam! Tip for consumers:Shop elsewhere! The first 3 pictures are just one example of what we received the last one is what the site advertised. Service Value Shipping Returns Quality Date of experience: December 29, 2015Wow what a crappy company! I have never been more disappointed in a product that I bought online. We got a cute coat that turned out to be utter garbage. The material is terrible, the workmanship sucks, the buttons fell off and the button holes were too small. The dress we ordered looked like it was made by a 1st grader. The material is scratchy and totally see through. The company has been emailing with me to try and resolve the issues, but I am still upset that packages were late and the stuff is garbage. Tip for consumers:DO NOT use this site! Service Value Shipping Quality Date of experience: January 3, 2015We ordered a top (blouse) from dresslily.com on 1/13/2015. We received the item 3/23/2015 from China. The item is poorly made, and at their request (through their website's support ticket system) we sent them pictures to show the flaws. After 9 responses to their offers, I have been offered anywhere from 10% to 40% of the purchase price as a refund. The item is not wearable, and I am requesting a full refund, just as I would expect from any reputable merchant. They do not seem to be willing to cooperate. Tip for consumers:Stay far, far away from dresslily.com Service Value Shipping Returns Quality Date of experience: March 30, 2015After months of dealing with this problem now I cannot even access the complaint. This item I received for my daughter that was supposed to be a Christmas gift it turned out huge and does not button. It is cheaply made and if I had seen it in the store instead of your sight I would never have given it a second glance. Supposedly they were going to fix the problem; however, they took so long that now I cannot even choose to send this as a complaint because it has been so long taking care of this problem. I cannot send a new complaint because the site will not let me; this was a complete waste of time and money. Tip for consumers:After months of dealing with this problem now I cannot even access the complaint. This item I received for my daughter that was supposed to be a Christmas gift it turned out huge and does not button. It is cheaply made and if I had seen it in the store instead of your sight I would never have given it a second glance. Supposedly they were going to fix the problem; however, they took so long that now I cannot even choose to send this as a complaint because it has been so long taking care of this Service Value Shipping