Had 1 question, shipping times for my location, had a hard time understanding her, first it sounded like her mouth piece was caught on a shirt and static, then got clear relay but the dialect or accent I just could not understand with out her speaking slowly, gave zip code, she got it wrong, then she wanted city, gave it and state, and zip again, (all business I work with have a link to fed x ups and usps to get ship times, but alas they did not, or she did not know how to find it, 8 min later I found the place I originaly was looking for GLOWORKS.COM got them 5 min later ordered and done much cheeper price also and quick shipping out the door tonight 1 hr before closing time! Go to gloworks.com instead of coolglo you will be very happyDO NOT do business with Coolglow. I ordered a dozen light-up lanyards with light up sticks for a very special series of concerts with friends. They arrived in cellophane, battery tabs in place- all seemed good. The event arrived and at the first concert I had six with me. ALL of them turned out to have batteries in the sticks that had leaked battery acid and we could not use them at the show. Back at the hotel we tried changing the batteries and all but one of them had stripped screws so you could not change the batteries. FAIL. Even worse, when I contacted them they said it had been more than 30 days so no refund or exchange. Why would I have expected anything but good products when they were in cellophane and battery tabs were in place. BAD VENDOR!Order glow party supplies 1 day before event. I got them on time, the glow in the dark stuff really was a hit at the partyShipped Defective Glow Sticks, Wouldn't Issue Refund I placed an order for glow sticks for a Halloween party and was very disappointed when the party started and they wouldn't light up. Cool Glow refused to issue a refund- their proposed compensation was 10% off my next order, but I clearly will never order from them again! There is no recourse for the customer when party products do not work, you can not go back in time and give us products that work. On top of that, the representative and manager were both rude to me on the phone. The whole experience was very angering and frustrating.Buyer beware! Not a fair and honest seller... even to return customers! I ordered some 'Glow Eye Glasses" that you put together, but they wouldn't stay put together... as soon as you put them on, they fell apart. I opened one pair to try [6 pairs come in a bag]. I ordered 20 bags. I called to exchange them for another more expensive style. They told me that because I opened one, I had to keep the remaining 5! Then I was told that I would be charged an additional 15% restocking fee and shipping cost... even though I was willing to buy another style of Eye Glasses. It amazes me how businesses like this stay in business. Do yourself a favor... SHOP ELSEWHERE!I placed an order and never received a confirmation email. Called the company to ask for tracking and they said the order had been marked by USPS as "insufficient address" I checked the address and it was correct. This was not their fault or mine, but the company offered only to refund the purchase price minus a $12.50 restocking fee and the original $8.00 shipping cost. I paid $20 for a product I will never receive at no fault of my own. Customer service was kind but by no means helpful. I suspect it's a small department since I just so happened to be talking to the manager who offered me no solutions. Don't buy. Try uknowit for Halloween contacts and Party City for the rest of the cheap stuff they're selling.Cheap quality products. Do not give the full amount back if you choose to return the order. Do NOT do business with this company.