I tried to order a pair of boots and it declined my card. Yet, $141.69 ( the purchase price for the boots) was deducted out of my account. I called twice and got a run around. No follow up email or calls and I never received a purchase order for the boots, nor the boots. I have yet to see any of my money credited back into my account. This company is a bunch of thieves and I will be reporting it to my bank and to the authorities. Date of experience: January 13, 2025I'm writing this review as a warning to others after experiencing unacceptable customer service and shipping issues with Country Outfitter. *Order Issues* I ordered boots, but during checkout, the website automatically changed my shipping address to an old billing address linked to Apple Pay. *Immediate Action* Within one minute of receiving my confirmation email, I contacted Country Outfitter to correct the address. However, despite prompt action, my concerns were ignored. *Unhelpful Customer Service* Multiple calls, including one at opening time this morning, were met with uncooperative representatives claiming they couldn't assist. *Additional Costs* I tried to upgrade to UPS Premium for $20 and pay an additional $27 to reroute. However, even after paying, UPS stated that only the sender can request changes, making the upgrade impossible. *Unresolved Problem* Someone in another state is now set to receive my boots, leaving me out of pocket and potentially losing my entire purchase. *Last Straw* This experience has left a sour taste, and I will not shop here again. I urge others to beware of Country Outfitter's inconsistent customer service and flawed shipping processes. Rating: 1/5 Would appreciate assistance resolving this issue! Date of experience: November 15, 2024Ordered my first pair of boots from here last week and they arrived today! Must say I was a little more than anxious to get them because of some of the comments and my history with online ordering... All my worry was for nothing... these boots are so beautiful and fit just as I had hoped. There is quality in the workmanship and the price was good as well! I will definitely be ordering more pairs in the future. Thank you, Barbara Martin Date of experience: July 31, 2020They'll send you the wrong item an its a hassle dealing with their customer service! I bought a men's size hat an received this, an when i called they said they don't even sale kids hats like this, yet here it is! I Will NEVER shop at this sad, pathetic place again! Such a simple order an they can't figure out what went wrong? Ridiculous! Customer service is just as ridiculous as this situation! Date of experience: February 18, 2020I have to pay $10 some return fee, when i received the shorts clearly not matching the photos.it's not my fault they are selling not what advertising. Why do I have to pay for their mistake or lie? I will never buy from them again. Their wranglers shorts are just cropped jeans, there is no fringe and they are incredible wide like a skirt at the cut line. The worst shorts I have ever gotten. Never again will make this mistake again Date of experience: August 29, 2020Company sent me an email showing me a boot. You cannot click on it to purchase, it is NO WHERE in their catalog. When you email them, they keep telling you to send a picture, even though you have every time. No one know where of how to find the boot in the picture when you call them. Worst customer service. And when you call the parent company BOOT BARN, no one answers the phone, Ever. Guess the apple doesn't fall far from the corporate tree. I wont buy anything from them ever again.! Tip for consumers:Bad customer service Products used:They could not locate item Service Value Date of experience: March 21, 2022I ordered some Ugg Platform Slippers for my girlfriend at noon on a Friday, and they arrived to my house by that Wednesday. Very pleased with the speed, and was shocked to see so many negative reviews. I was a bit nervous because of the negative reviews until I got the slippers in hand, but Country Outfitters did a great job with my order Date of experience: October 19, 2022Please read the reviews before you purchase from this company. Ordered a pair of boots that looked nothing like the description on the website. Wrote to customer service and it was as though they didn't even read the email before they wrote a worthless response. Wish I had seen the horrible reviews before buying. Date of experience: December 8, 2019I have bought 5 pairs of their boots over the last 3-4 years... and I must say that I loved them... However, just recently I purchased another pair that was delivered to me 2 sizes too small... and due to the fact that I am a Canadian customer... they wanted me to ship their error back at my expense. I explained that first I wanted my purchase money back as once returned I would have no guarantee of a refund. They lied to me, sent me a fake return document, gave me fake dates to watch for on my paypal account... thank goodness I used paypal as it has purchase insurance... needless to say paypal has returned my money as this company did not even have the decency to respond. Beware... not customer friendly if you have any problems at all! Date of experience: December 13, 2019I, too, had a problem getting a return label. Per the invoice enclosed in the box, it was shown that the boots were purchased through B--t B--n. I contacted B--t B--n to let them know I had tried on two occasions, a week apart, to get a response from Country Outfitter. The CSR I talked to at B--t B--n emailed me a return label by the end of the day. Also, I noticed that the customer service phone number for Country Outfitter on the invoice is different from their website. I will not be ordering anything else from this company. The boots were quality boots - Georgia - but the customer service leaves a lot to be desired. Date of experience: December 22, 2020I ordered black boots. BLACK. Even states that on my order confirmation, which I screenshot. I receive an email about boots being shipped, it states that they are brown. I contact the company. They say that although their website states that they are black, they are only available in brown. Why even have the option for black? Now I have to go through the trouble of returning and finding something new before Christmas. Products used:Boots Service Value Shipping Returns Quality Date of experience: December 2, 2023The first time I ordered from this company (2021) I placed the order and my card was denied. So I ran my card again. Again denied. Gave up and decided to check my account bc I knew I had funds. Lo and behold I had been charged $500 TWICE. Called customer service and a kindly old lady gave me a huge apology, figured out my order, and within a couple weeks I had my refund and my purchase finally came. Fast forward to last week. I had forgotten the name of the company I'd had this experience with and ordered once again from Country Outfitter. Same experience with my debit card: card denied yet funds taken from my account. No email regarding an order being placed. Called and spoke to three different people over the course of the week and all gave me the run around. No responses to my emails. This company needs to be shut down for good. According to reviews here it is scamming countless people. Reporting them myself this week. AVOID! Service Date of experience: October 16, 2023I love in Canada and I ordered boots during the Covid pandemic. They can in less than a week to me on the east coast. They are true to fit and high quality. They also gave me updates as they happened with my delivery. Will DEFINITELY be ordering from them again! Date of experience: September 8, 2020As another person stated if you try your boots on and walk in them you will be hit with a damage fee. Bought my husband boots for Christmas. He tried them on and walked around our house with carpet and hardwood floors for maybe 5 minutes tops before he decided they were too big. All tags were still on them. Called customer service and was told the boots would be considered damaged since they were no longer new. Sent them back and just received an email saying $19.58 was being taken off my refund because the boots are no longer able to be sold. Purchased the correct size from another site and will NEVER shop here again. Date of experience: January 9, 2017Purchased some boots. Looked nothing like the picture, quality was horrible and after paying the shipowner to return its Been 6 days and still haven't received my money back. 0-0 Date of experience: April 26, 2022The so called refund policy of this company is only store credit. Beware! And their promise on their website of a $20 discount "now" isn't now at all. It's an email 24-48 hours LATER. Your size might be gone by then. So it's essentially a phony promise. Date of experience: December 5, 2019I ordered a pair of shoes in a size 9. They were clearly at least 3 sizes too small when they arrived. I had missed the no return policy for clearance items when ordering, and despite pictures of the obviously mis-sized shoe they would do nothing to remedy the situation. Very poor customer service. I regret giving them a try. Date of experience: September 12, 2016Bought a ariat palm hat that was just trash, I didn't even attempt to return or exchange it because the $10 they charge for returns/exchanges wasn't worh it. The hat was damaged and when I tried to reshape it it just fell apart. I wouldn't recommend Aiat hats, country outfitter or boot barn. Tip for consumers:Just a bad experience Products used:None Service Value Shipping Returns Quality Date of experience: November 14, 2023Don't do it! NO way... NO how! Placed an order on 4/8. $$ was taken IMMEDIATELY. Product was to ship in 1 business day but I did not receive any shipping info on 4/11 so I contacted them on 4/12 via Live Chat. Was informed that my order did not go through. WHAT? My $$$ is still gone! Also, 2 of the 3 pairs of boots that I ordered are no longer available in my size (imagine that!) Did I mention that they still have a hold on my $$$? Customer Service informed me they would reverse the charges but it would take 3-5 business days (it's already been on hold for 5 days). So here I sit with no $$$ because I paid for boots that I can not get. Date of experience: April 12, 2016Bought a pair of boots from them, they did not fit ( justin boots run big), returned the boots after trying them on and walked around my home. They accepted the return, then only refunded me partial payment stating that i had damaged the boots. Then they terminated the live chat (only way to talk to them, they do not have phone customer service). Anyway they had their first chance to leave and impression, BLEW IT. Would not recommend to anyone. Date of experience: December 13, 2016Order Boots, totally wrong boots sent them back. They received them 2.4 weeks ago and I still have not been credited for them to my credit card. I called and looked at the return policy and it states that you get credit 2-3 days after they received them. I called today and was wondering what was going on with my refund. She was telling me something totally different from what the Refund Policy stated. So I paid by credit card and it states that how I will receive my refund... that's a joke, she informed me they are sending out a check. I asked when will I receive it. She states she not sure. Some mail goes faster then other mail. I also mentioned to her that Country Outfitters are not in compliance with their Refund Policy. Her answer was Ill tell my supervisor. Don't order anything from them. Very very disappointed Date of experience: April 7, 2017The poor reviews on this site--the customers obviously didn't read the return policies-or the discount exclusions. The customer that complained about not getting cyber monday prices--they were obviously trying to protect your identity. Cyber Monday is one of the exclusive times that fraudlent charges are made. Just because you don't read the fine print or don't understand doesn't mean it is the companies fault. I have made multiple returns with them over the years and have had no issues or major complaints. They have recently switched to not having a phone line--though I don't necessarily agree with that decision--they are always helpful on chat and email and respond quickly. Tip for consumers:Bad reviews are like buttholes--everyone has one. People who enjoy their experiencing spread it by word of mouth typically--not by bashing on the internet like a cyberbully. Service Value Shipping Returns Quality Date of experience: March 8, 2016I found a pair of cowboy boots online that I was in love with, and country outfitter was one of the two places that I found them on. Both had terrible reviews, but my friend had recommended countryoutfitter.com and said she had ordered there several times with no issues. I winged it and I'm glad I did! I received a confirmation email immediately, an email when they shipped with a tracking number attached, and an email when they were delivered. The boots were exactly what was pictured, true to size, and no issues at all with the quality of them. I got free shipping since the purchase was over $50 and also got a discount for signing up for their email list. The time between my confirmation email and delivery date was exactly a week. Definitely would recommend! Products used:Corral Circle G Boots Value Shipping Quality Date of experience: April 24, 2019I have order 5 or more times and have yet to have anything but a good experience. The boots I have purchased are of great quality and the fix is true to form. I have never had any problems what so ever... Thank you for everything Judy Date of experience: September 5, 2017Omg. To say I was TERRIFIED after reading these reviews would be an understatement. I ordered last Thursday and then Friday I googled to see where there might be locations of this company just out of curiosity and I stumbled upon these reviews. I DO NOT usually spend this much money on myself so that made the whole situation even scarier. All weekend I was scared they would never come or they would be fakes or the wrong size or the wrong boots or something. BUT they arrived today right on time and THEY ARE AMAZING! They are first of all gorgeous, also the size is perfect, and the smell! Ahhh the sweet leather smell. These are quite possibly the best shoes I have ever owned and I may quite possibly never remove them from my feet. I am IN LOVE. I have no idea why so many other people had such bad luck but I just want others to know that it all worked out for me. The price was also incredible, definitely the best I found after searching many sites. So hopefully this company has changed the error of their ways and other people will start to have success stories like mine. Date of experience: July 23, 2020