Wanted a refund on my membership that is a 100% guarantee and was denied. The staff walked away from me after harassing me to sign a form and called the cops. Costco then tells my purchases to the police so that it stays in a police report that anyone can view now Melissa Osgood decided to state to the cops that I was verbally abusing her at the Roseville Michigan store. The video recording does not have any verbal abuse I was only trespassed for not signing a form. Melissa Osgood trespassed me for not signing a form They denied me a tire warranty service after I got a screw in my tire. Omar Nezami the guy who gloats they pay him so well he can flat out buy a Mercedes offers me $200. It's great to know they pay him so well but offer me petty change after using the cops as a weapon on me. I only wonder if telling the police I was a Hispanic creating a disturbance was only to try and get a faster response. Really odd to have 6 cops to come so fast IF YOU BUY GOLD HERE BEWARE AS THEY TOLD 2 GOVERNMENT AGENCIES THAT I DID Service Value Shipping Returns Quality Date of experience: September 9, 2024The branch manager is the problem at this location. Today I experienced an example of blatant racism. It was raining and I decided to get a piece of pizza on my way out. A black man was in front of me and ordered a piece of pizza and ice cream. I am caucasian. He asked the clerk for a top for his ice cream 3 times. The clerk was 2 feet away and it was obvious he heard him, but he ignored him. I told the man my order was coming up and I would get him a top. The clerk called my number. I stepped up and said, "first get this gentleman a top for his ice cream". The clerk glared at me, grabbed a top and slid it across the counter to the man. He left my pizza where it was and I had to reach to get it. This isn't my first bad experience at this Costco. Products used:Pizza Service Value Shipping Date of experience: May 23, 2024The first time I was shorted pills at Costco I said nothing, but documented my pill usage like a hawk after that. The second time it happened I told the pharmacist I didn't want pills or money. I wanted it documented in case it happened again to someone else. She told me, "You complained and now Costco will never fill your prescriptions." Sounds like she knew they had a problem and wanted to shut me up. Service Quality Date of experience: January 3, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Brett H. Armenia 27 reviews 9 helpful votes Follow Brett H. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Costly Delivery Dilemma” April 26th, 2024 Costco's delivery service left me feeling cheated and frustrated. Despite paying extra for expedited shipping, my order arrived a week later than promised. Attempts to seek assistance from customer service were met with long wait times and vague responses. If you're looking for reliable delivery, Costco isn't the answer. Date of experience: April 26, 2024I no longer believe Costco is superior to Sam's. I was initially thrilled when Costco opened a store near my location, but my excitement was short-lived as I discovered a few things. Firstly, Costco's website is horrible! It has to be one of the worst, if not the worst, websites I've ever encountered. It is not user-friendly at all. Secondly, Costco does not have self-check-out like Sam's. In fact, I can use my phone to scan my items without getting in the self-checkout line. And lastly, and maybe most importantly, Sam's is less expensive than Costco. Value Date of experience: April 30, 2024Shopping at Costco is always a delight, thanks to its unbeatable selection, quality products, and fantastic value. Whether I'm stocking up on pantry essentials, shopping for electronics, or browsing through the latest deals, Costco never fails to impress. The warehouse format allows me to explore a wide range of products under one roof, while the bulk packaging ensures that I get more bang for my buck. I appreciate Costco's commitment to offering high-quality brands and its focus on customer satisfaction, as evidenced by its generous return policy and excellent customer service. With affordable prices and a treasure trove of goodies, Costco has become my go-to destination for all my shopping needs. Date of experience: April 22, 2024Left front door OPEN, lights on, and snuck away so they didn't have to install or haul away. Absolutely disgusting company practice! Taking advantage of less fortunate family's. Costco refused to refund my money since I'm doing the haul away and the install myself with help from the neighbor. Tip for consumers:Shop elsewhere, deal was too good to be true Service Value Shipping Quality Date of experience: March 19, 2024No way to send an email. Cannot converse through twitter. Cannot post messages on facebook. The chat function is only a virtual assistant. No thought about the customer? Online customer service is so much worse than any other similar sized company. I am sure they have not compared themselves to other companies. We purchased a 4 pound jar of animal crackers and could not unscrew the top. Four different adults tried – unsuccessfully. Service Value Date of experience: July 3, 2023Costco offers incredible value for families and individuals alike. The bulk buying options save both time and money, and the Kirkland Signature brand provides quality at a fraction of the cost. The food court's delicious and affordable meals are an added bonus. However, the membership fee may deter some shoppers Date of experience: March 21, 2024So my first time ever going to a Costco was with my wife and I immediately fell in love. If you are a family of two or more this is definitely the place you should be shopping. We typically go once or twice a month and we get all the essentials. The prices are great and the products are quality. We decided to upgrade our membership to the executive membership and the card literally pays for itself. Picture here is me Jeremy getting on the plan with my wife because I love it and may need to come without her sometimes. This card and membership is a must have. Side note: this was the best picture taken that day. Lol Products used:Groceries Service Value Quality Date of experience: July 28, 2023Buy a product with installation and it won't be installed! Call the CEO, Craig Jelinek, and tell him what crap this company is! Or spend Time holding on the phone and talking to India and then returning the product! Shop elsewhere if you are smart. Products used:Microwave and dishwasher Service Value Shipping Returns Quality Date of experience: February 9, 2023Ordered tires. One week later Costco cancels order by email. They actually were not in stock although they told me they were. They are not really sure why took a week to figure that out. Now other places I looked at for tires are also out. Unable to leave voice review after call with customer service. Service Shipping Date of experience: January 12, 2024I've had consistently positive experiences with the Costco Pharmacy. The pharmacists are knowledgeable and attentive, and the prescription fill times are usually fast, even during peak hours. I appreciate the convenience of being able to refill prescriptions online or via the Costco app. Plus, the prices for medications are often significantly lower compared to other pharmacies, making Costco my pharmacy of choice. Date of experience: March 28, 2024The Costco Bakery never disappoints with its delicious and affordable baked goods. Whether it's their famous sheet cakes, fresh bread, or decadent pastries, everything is made with high-quality ingredients and baked to perfection. The prices are unbeatable, and the portions are generous. I always make sure to pick up something from the Costco Bakery during my shopping trips. Date of experience: March 28, 2024I bought 2 frames and lenses. I was told they will arrive in a week to wait for a phone call. To make sure both glasses came in due to 2 seperate invoices. I have been calling fir 3 days. Phone just rings rings rings. Finally after I get someone on the phone, glasses been there for 7 days. I got no phone call informing me of their arrival, not even an apology. The guy just said they are in for pick up. No customer service skills should not be Working with customers. Date of experience: February 20, 2023Good luck if you got a refund from Costco for over $1000. It is a major of affair to try to get it cashed. They took my coupon off to some office and say that they're bringing out a check. They will give me no idea on how long it takes to get the check. Tip for consumers:The mechanism to cash the check refund that Costco sins out to credit card owners sucks. Products used:Various Service Value Quality Date of experience: April 28, 2023Costco's practice of insisting on presenting your membership card before even entering the check out line and then again upon exiting their 'warehouse' along with proof of receipt is, in my opinion, counterproductive to showing appreciation to valued customers and frankly could almost be viewed as discriminatory. It's like stereotyping all their customers as a bunch of thieves. I'll take my business elsewhere, where a feel more welcomed and like a valued customer after dropping my wad a cash. The only people who I believe appreciate this treatment are the two employees who get paid to do this asinine job! Date of experience: January 17, 2024I bought a big bag of romain lettuce, my boyfriend got sick as a dog plus there's a huge worm in the lettuce! I'm sick to my stomach! I was scared when I saw it before preparing it. Awful and disgusting! Never buying there again! Yukkkkkkkkkk, ptsd moment, I'll never eat salad as well! Tip for consumers:Gross, I will never buy from there again!! Products used:They offered to just credit the salad!!! Ummmm what????? Service Value Returns Quality Date of experience: July 25, 2023Just got off phone with verification dept after placing a $39 order online. Someone in June used my costco (not credit) card number to place an order. Costco cancelled my order because of the 2 names and addresses. They made me verify questions you'd normally get for a credit card approval. After getting all that info, they told me I'd have to email their 'prevention office' for any future orders. Sounds like more of a hack of my personal info. Beware of Costco dot com. Spent over an hour between chat and verifying phone calls while they explained they were protecting their customers. Harassment. There was no fraud just a bad Costco #. I will be writing to their corporate office. Stay away from them. Tip for consumers:Don't use it. Products used:$39 Order was cancelled by company because they were suspicious of my identity Date of experience: December 8, 2023You are asked repeatedly to sign in while in chat which is automated Finally had to call to cancel. Will not order from costco.com again. Yet they send advertisements EVERY day. Date of experience: March 31, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Trevor L. Washington 1 review 0 helpful votes Follow Trevor L. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Rude staff, poor prices” March 16th, 2023 Started going here a few months ago…. Surprised that despite having to pay expensive member fees and buying huge portions many products are more expensive than other stores per weight. More annoying is having staff yell at you to see your membership card just because I walked past while they were busy socializing and chatting instead of working. Sucks to pay membership fees just to get harassed by their employees (out of 6-7 shopping trips I have had 3 separate employees harass me which is something I never experience at normal stores). Wish I could refund the membership as I won't be shopping there anymore. Service Value Quality Date of experience: March 16, 2023I am experiencing a nightmare trying to get what I think is a reasonable request.3 items purchased online from costco.com delivered and installed at the same time..."no sorry we can't do that" Ridiculous! Tip for consumers:Never buy appliances from Costco.com Products used:Refrigerator Stove dishwasher Service Value Shipping Returns Date of experience: April 13, 2023Purchased 2 gift cards on costco.com they processed payment and cancelled my order. They stole $300 and customer support On very rude way told me that I used prepaid visa so its my fault. Done with costco forever. Taking them to court Date of experience: May 30, 2023Placed an order 9/5 before noon local time - site said 2 business days for delivery so 9/7 which came and went with no delivery and no updates on the Costco website. Called Costco on 9/8 - was given an earful of nonsense by Navasha C. "well Monday was Labor Day" and "other customers orders were also delayed" but no explanation for the lack of communication. The order finally shipped 9/8 end of day via FedEx Home - their slowest service. Hopefully it will be delivered today so 4 business days to deliver vs the promised 2. Products used:K-Cups and toilet paper Service Value Shipping Quality Date of experience: September 11, 2023My husband and I have a premium membership and each have a card. Our 17 year old biological daughter helps out with the grocery and running errands since we have 6 foster and adopted kids that are busy. The last time she went she got yelled at the greenwood Indiana Costco for using my membership when her id has our address and same last name. It is extremely inconvenient. I understand the issue of trying to crack down on everyone using passes but this is insane. Date of experience: September 16, 2023Costco has one of the most uncomfortable shopping experiences. You have to show your card half a billion times to shop... I can understand presenting your card when you come in but now they have someone at self check out asking to see your card, which makes absolutely no sense since I can't scan an item without scanning my card. Then you get shopped out the door and your items get counted before leaving... Their system will make you feel like a criminal. Service Value Quality Date of experience: June 28, 2023Appliance delivery lied that no one was home... and subsequently Costco verified they lied... I took off of work all day.I wasn't sleeping... house was empty...I sat out front waiting... we needed our refrigerator to move in... no reason for their horrible service. Products used:everything Service Value Shipping Returns Quality Date of experience: March 14, 2023