I was under the impression after signing up that I would be able to take the lectures, assignments, and quizzes and pay for a certificate at a later date. This is not the case. As soon as I took a quiz, and reached the bottom, out came the button to upgrade and pay to have my answers evaluated. Not what I was expecting. Not sure if I will even bother with them any further. Service Value Quality Date of experience: January 10, 2025You do not have a job, and you think you could try Coursera courses? Quite wrong! Many of their courses will ask for LinkedIn, HubSpot or similar accounts (and if you try opening them, you will be asked for your job description, firm, even website-impossible to open without these data). There are links for newspaper articles you need a subscription to read. I contacted their customer support, but only got a few of "template" answers "valuing my feedback" before "successfully" closing my case. They said their partners choose what is needed for a course, but Coursera chooses its partners, doesn't it? And could surely set some rules. Date of experience: December 2, 2024Coursera has been my go-to platform for expanding my knowledge and acquiring new skills in a wide range of subjects. The platform's extensive catalog of courses, taught by top instructors from leading universities and institutions, covers everything from business and technology to arts and humanities. I appreciate Coursera's flexible learning options, allowing me to learn at my own pace and on my own schedule. Moreover, the platform's interactive assignments, quizzes, and peer-reviewed assessments provide valuable feedback and reinforcement of key concepts. With Coursera, I can access high-quality education from anywhere in the world, empowering me to pursue my passions and advance my career. Date of experience: April 22, 2024Coursera provides accessible online learning for all, offering a diverse selection of courses and specializations taught by top instructors from leading universities and institutions. Whether I'm expanding my skills for career advancement, exploring new interests, or pursuing a degree, Coursera offers flexible learning options and self-paced courses to accommodate my schedule. I appreciate the quality of instruction and the interactive assignments that reinforce learning objectives. Coursera has opened doors to new opportunities and enriched my lifelong learning journey. Date of experience: April 4, 2024This is a corrupt company that will take your money. It is impossible to cancel a subscription or get any type of customer service. You will never be able to chat with anyone. But they will consistently charge you no matter what. Tip for consumers:Shady company Products used:Cad program Service Value Returns Quality Date of experience: August 14, 2023So I started using Coursera because Microsoft has direct Excel courses there. My first two classes went ok. Unfortunately for my third class the split screen will no longer work and I cannot proceed with any further learning. There are no humans to call or talk to in real time. My time is limited. They blatantly lie and tell you that you can contact support via their site. This is a lie, you just get connected with a boy. The community forums serve no purpose if someone needs help NOW, not a day or weeks from now hoping someone responds. Same with their email. How they stay in business providing such horrible service is a mystery to me. Tip for consumers:GET A WORKING PHONE HELP LINE WITH REAL HUMANS COURSERA!!! Products used:Excel classes Service Value Quality Date of experience: February 11, 2024I'm a university student so I got my courses for free, I have no complaints. I think the level of knowledge I gain from Udemy and Coursera are pretty much the same if I put some effort into it. So in conclusion, pretty good in general, exactly like I'm attending a class in university, except that I pay attention and doesn't fall asleep. But I doubt that only attending a course or a university will guarantee you anything lol. Products used:Google cybersecurity and Google automation with Python. Service Value Returns Quality Date of experience: February 22, 2024I had signed up for a free Coursera class and approved a one time $50 charge to get a certificate once the class was completed. 4 months go by and I just noticed I have been charged a monthly fee of $49! I never subscribed for a membership and the class was supposed to be FREE. No clue how or why this recurring charge started. When I tried reaching out to Coursera they said they would look into it. Still waiting to hear back to get my refund. It was like they automatically signed me up for some kind of monthly membership without my permission. Looking online Im seeing a lot of people have had this happen to them! How is this legal?! Im very upset and hoping that I get my full refund for the 4 months of unlawful charges. Date of experience: July 14, 2023THESE MUTHA$#*!ERS ARE A SCAM! THE 7 DAY TRIAL IS BULL$#*!! YOU WILL NEVER BE ABLE TO CANCEL THE 7 DAY TRIAL! THEY WILL CONTINUE TO CHARGE YOU'RE CARD! YOU WILL NOT BE ABLE TO SPEAK TO ANYONE! HOW THE $#*! ARE THEY ABLE TO STILL OPERATE? WHY HAS THIS COMPANY NOT BEEN SHUT DOWN OR SUED? DO NOT FALL FOR THE BUSLL$#*!! I REAPEAT DO NOT FALL FOR THE BULL$#*!! Date of experience: July 27, 2024The website wouldn't allow me to cancel the subscription. The website charged me twice and I had to manually write to customer service to cancel the google data analytics certificate. Additionally, every time I tried to remove my debit card information, the system generated an "error code" and wouldn't let me remove my card. Customer support stated they were not able to help me with this request (debit card removal) and I had to e-mail an entirely different department or keep trying ( even though I stated I've tried over ten times). It seems like this is the accepted business model. Highly disappointed and will never use the website again. Service Value Returns Quality Date of experience: November 14, 2023Took two courses with Coursera, then had to take time off--they scam you into going into a "program" of seven courses that take WAY TOO long to complete so that they can continue to charge you $$ each month even though you can't finish all of the courses in the time they say you can. Once done, most employers I talked with thought they were a joke--no credit for any courses taken from them transfers or counts for anything. Very disappointing. Spent several months and hundreds of $$ on waste of time. Save yourself from this scam. Date of experience: June 1, 2022If I could give 0 stars, I would. Don't be fooled by the free trial like I was. I decided it wasn't for me, and have been trying for nearly 3 months to cancel it. They are billing me $118/mo. There is no way to cancel it. No email address to contact someone. No phone number to call. No way to escalate it. Only a chatbot with instructions that don't work. NO WAY TO DO IT. I have now contacted my bank and have logged a dispute. I now have to cancel my credit card - and that means all my existing direct debits will be dishonoured while I wait for the new card and transfer it all across to a new card number. All because of Coursera. NIGHTMARE. Service Value Returns Quality Date of experience: April 29, 2023I signed up for an ESL certification course with Coursera bec I saw the Arizona State University logo attached and assumed it was a contract with ASU to offer an online course. Paid $45 for the single course, got halfway thru, then was blocked. I was told (via chat) that I had never paid. My bank acct says I paid 1 month ago. Then the rep said I was "upgraded" ON THE SAME DATE and now will be billed monthly. I never chose an upgrade. I just wanted the one course. Coincidentally, I just got my new card from my bank with a different account # -- Good luck collecting, Coursera! I intend to contact ASU to find out if they know their name is being used. The course content was mickey-mouse anyway, and I suspect the "viedos" were staged and not real... Tip for consumers:They said I needed to pay up and then I would be allowed to reinstate the course. This was after I had already paid to take the course. Then I told them to just refund my money or I would make sure they got a bad review from me. The chat then hung up on me. Products used:none... online correspondence course Service Value Returns Quality Date of experience: August 22, 2023I realized that Coursera has been charging me for 2 months a subscription I NEVER did. So, I guess it was one of those "free trial"things. The problem is that they do not avail on their website a place to cancel. They forward you to a page that tells you to go to "My Purchases" and "under Subscription tag" ask to cancel subscription. When I hit it, it says "No purchases found in your history". Nevertheless, they've just charged $ 49.00 for the THIRD TIME! And don't try to call. They don't answer. Date of experience: July 25, 2019Learning languages section: Chinese and Russian. Are you serious? Funny thing is learning Russian was requirement when the USSR was trying to take over Poland when my mom was going to school and they just wont let up. Sadly it is very obvious that the only languages they offer are from communist countries... and of course they are located in Mountain View. Just another faulty internat company destroying the area I grew up in. Value Quality Date of experience: June 12, 2021I tested Coursera by enrolling in two financial courses. It's including video lectures, discussion forums, machine-graded multiple-choice assessments, rubric-guided peer assessments, which are sufficient for a better understanding of new subject. Additional: you can get verified certificate. Date of experience: October 26, 2017I have an unauthorized charge for $49 from Coursera on my credit card today (Feb-26,2021). I took a free trial of 7 days from Coursera but to my surprise they charged me hefty amount after the trial ended without giving any notification. Problem date: Feb-26,2021 Order Number: #******* They didn't texted, emailed nothing. Each and every individual holds a right to inform before such actions are being taken. This is just not the way of earning money. I spent almost 1 hour to read through its help and would expect to find a way to contact them, but it appears they hide them very well. No hot line, no contact number, no place to submit ticket, no email to submit complaint... Let's speak out this kind of hegemonism and Cheating! Tip for consumers:Coursera cheats you by 7 days trial, and then will charge you $49 after trial without any notification and your agreement!!! Products used:online course Service Value Returns Quality Date of experience: February 26, 2021I enrolled in the computer vision course and was very disappointed with Coursera. There were several problems where I mention the 3 main ones: 1) The content of classes very shallow; 2) An almost complete lack of relation between the contents of the classes and the tests; and finally, 3) No pedagogical support, or communication channel, e-mail, chat, absolutely nothing. Summary of my impression: I felt myself studying alone, reading a vague material, and experiencing tests that could not be solved based on class. It is a 5-week course, and I noticed from the drastic drop in participation in the forums that the students, like me, are giving up after the second week. Date of experience: March 12, 2019I enrolled for the Methods and Statistics in Social Sciences Specialization. Right before I enrolled it said that the pricing was 36 euros per month or 144 euros for a 12 month subscription. All these after the first trial week which is free. So I enrolled to the program and 1 week later I try to pay for the 1 year subscription. I see now that the only options I have are either pay 36 euros per month or 176 euros for 6 months! The 12 month option is gone! And there is no way to contact them, they do not give out their email. I see this as a very unethical way to treat potential students and it very much looks like a scam. So I will not continue with the specialization unless the 12 month option is offered to me again with the price I saw right before I enrolled. Date of experience: March 24, 2017This is by far the worst online class I have ever taken. My answers were never able to submit, the issues never were resolved, I'm two weeks behind, and now on top of everything they won't refund me. No call center, the chat support bots never got back to me with a human and I am ultimately very frustrated and dissatisfied. If one of coursera's classes is somehow your last class until you graduate like me, I highly recommend not wasting an ounce of your money or time on this poorly ran online pile of rubbish. Date of experience: October 18, 2018Like many other reviews, I paid for a singular course, then learned that this basically automatically enrolled me in a subscription. There is zero mention of this when purchasing or in the emailed "receipt". Their terms of use state you are entitled to a refund within 14 days of subscription payment if there is no free trial period. I did not have a free trial period since I have been charged from the start of my course - $62 a month. I submitted a complaint that must be escalated with further communication, even thought the terms of use seem pretty clear. Steer clear Tip for consumers:Watch out for the surprise subscription you didn't know you agreed to Products used:Management course Service Value Returns Quality Date of experience: May 24, 2022First they told you to enroll for free, then after giving cc information they completly dissappears and after that they charges you ridiculous ammount. I got charged for 107$ right after the subscription ends and then you got 2 days to get refund. First they sends you tons of email everyday but after subscribing they becomes ghost so you completly forgets. Tip for consumers:the course is full of trash Products used:digital marketing Service Value Returns Quality Date of experience: April 23, 2023No way to reach their support - no email, no phone. Only KB saying "you can NOT get refund". Now in my October's statement i see charges for the course i've completed in July. I'm reporting them to my bank asking to cancel transactions. Date of experience: November 12, 2019I signed up for a free Cousera program to qualify to join a volunteer organization. After the first two parts of the course, a request for payment popped up on the screen. When I contacted Coursea about this they said that I have to contact my organization. The organization said to contact Coursera. I then asked Coursera "customer service" to directly to resolve the problem with the organization. Cousera REFUSED!. The responses from Coursera appear to be AI generated. After spending hours on the the course and correspondence with Coursera, it is very disappointing to have no way to resolve their problem. AVOID COURSERA. Products used:on-line course Service Value Quality Date of experience: October 27, 2023When I was looking for a way to take an required coding class last summer, I was having a hard time finding just that. I joined Coursera thinking that it would help to provide me a meaningful education experience. However, I eventually realized that this website was just a total waste of time and money. The course I took only required a 100% grade for every assignment and the class would not progress until I did just that. It is impossible to fail, even on the most challenging of assignments where I would rather take partial credit over a 100%. Simply put, the only way to succeed in Coursera is to cheat your way through and you are better off taking a course at a regular college when it eventually becomes available. In short, the equivalent course I took in college felt 1,000,000 time more fair then what I was offered at Coursera. Date of experience: May 29, 2022