I really like their returns system. If you dont like something its easy to post back for free and they always refund quickly. Delivery has been (mostly) quick and efficient. Never had any real trouble with them and they have a wide selection of clothing, shoes, accessories etc... would recommend. Date of experience: February 6, 2018Ive been using Dressale since I opened a bank account and have been purchasing regularly from them ever since. This company is my go-to for pretty much everything and so handy when buying last minute gifts! With fast delivery, fast refunds and awesome customer service you cant go wrong! Dressale = Gift from the heavens! Keep it up guys Date of experience: February 5, 2018I am very skeptical of ordering clothes online. I have had some pretty bad experiences with quite a few websites. I decided to give Dressale a try and ordered a few shirts. I was super shocked when they came! The material was nice and it fit just the way I wanted it too. They are perfect for work when its a bit cold outside. I will definitely be ordering from them again Date of experience: July 6, 2018Package came quick, amazing prices with taxes and duties paid for Canadians. Great job! Great quality clothing line. My orders always arrive on time with standard shipping and I've always received quick answers from their customer service. Date of experience: July 7, 2018I have ordered from dressale numerous times and have never been disappointed. They have a very unique sense of style that I don't come across just anywhere. They have some items that will seem a bit over priced but they also have lots of good deals. I love dressale and always recommend it to people when they ask me where I got my clothes! Date of experience: July 13, 2018I've never had any problems with dressale I shop there often because they're one of the only affordable online stores I like that they actually sell plenty of stylish and cute clothes in XS. And half the time when I order XSs from other sites they're still big on me, but dressale's fit me perfectly. They always have discounts, and fast shipping. I've never had to return anything so I can't comment on that. I also go to dressale to get a lot of my dresses for events. I get compliments on the clothing I buy from there. Overall I've had a great experience! Date of experience: July 13, 2018Love love love this store I have been shopping since they first started have never had any problems with returns or any order issues they are dealt with very quickly if any. Even though they don't give as many discount codes anymore I still shop with dressale almost every other day Service Value Shipping Returns Quality Date of experience: January 7, 2018Love love love this store I have been shopping since they first started have never had any problems with returns or any order issues they are dealt with very quickly if any. Even though they don't give as many discount codes anymore I still shop with Dressale almost every other day Service Value Shipping Returns Quality Date of experience: January 11, 2018I was truly impressed today by Dressale customer service. I had placed an online order and wanted to exchange some of the items for a different size. I called Dressale customer service and the associate who helped me was very courteous, polite and smart. He could place another order for me with price match in the sizes that I wanted without any hassle. When I got an email about the order, I realized that he ordered one of the items in the wrong size. Even though he made a mistake, I am still super happy with Dressale because I called again and another person could help me with cancelling that order and placing it again with the correct sizes, again without any hassle. I am not deducting any stars for the mistake that one associate made because we all are humans and we all make mistakes. It is about you handle that mistake and how courteous you are to the customer. Very impressed that Dressale has got it right! Service Value Shipping Returns Quality Date of experience: January 1, 2018Fast shipping, cute packaging, the clothes was folded nicely, did receive a tracking number. Great quality of clothes, did ordered the skirt as a medium and fit perfect, the vest I ordered as a large because I wanted a more loose look which worked. I will definitely keep shopping here & recommend Date of experience: December 19, 2017I ordered my first dress from them and the quality and print were much better than my expectation for the affordable price. The fit was not quite right, but the support at Cupshe responded promptly to my need to return the dressale. I have received my replacement and second dress yesterday and I am very pleased with their customer service and quality! Date of experience: January 21, 2018Beware that the do not send the items pictured on their website. It's a total Bait and Switch! They send cheap version of items that do not match the pictures on their site. They do not respond to emails complaints about the product until after the return window closes then say they can't do a return because it's been too long. Very cheap, Bait and Switch clothing and horrible costume service and return policies. Tip for consumers:DON'T, Look elsewhere. Horrible, cheap products that don't match pictures on site. Products used:Dress/costume Service Value Shipping Returns Quality Date of experience: January 3, 2022I love this website! The clothes are adorable. I love shopping here and having the website made it ten times easier. My order was received in a timely manner and I was completely satisfied! Wonderful website! Date of experience: December 18, 2017I am thrilled for you and your product! I get compliments on everything I wear from your company literally every time I wear them! You amaze and inspire me and I am incredibly happy to call you my joyous company. Looking forward to order more! Date of experience: January 7, 2019Fast delivery and good customer sevice. They are good with returns and I dont have to chase them up like urban outfitters and prettylittlething. Customer satisfaction guaranteed can always rely on them. Service Value Shipping Returns Quality Date of experience: January 7, 2018Excellent Product. Exactly as seen on promotion page. Great communication throughout the purchase. Arrived in New Zealand within 6 days of ordering and very well packed in air bags, bubble wrap etc without a mark on it. Would certainly purchase again from this company. Date of experience: September 4, 2013The company is a total rip off! They are not custom made. They won't ship until they get your measurements and then when the dress doesn't fit they say it is a standard size based on their designer charts. I would have no problem returning the dress for a refund, but that isn't an option with Dressale.com. Very hard to communicate with any representatives. Don't waste your time or money! Rating 1 star because NO stars are allowed by this site! Buying American made only from know on! Date of experience: March 1, 2016Warning warning unless you want to waist your time & money. I ordered a custom-size dress for my mother and it was 4 sizes too big, nothing like the picture & really poorly made. When I emailed them, Stella, Jwels & Gina told me I had high expectations and that's why I'm not happy. Their argument is that in their opinion the dress is as close as 90% to the picture, not even 20% would do it justice let alone the material. Worst site I have ever come across. Be careful I am dam straight serious! Tip for consumers:No no no - warning warning! 1 star means liars . Date of experience: August 28, 2014Pleas save your money people the are false advertising everything. Your purchase will not look as shown on pictures... It is a big scam and these people need to be shut down for good! Sons of $#*!es! And please be aware that 3-5 day shipping means 3-5 weeks instead! Date of experience: March 4, 2016Their style is so great as well as using their service. Feels like I'm walking on air because of their shop and discounts! I've found so many nice stuff at Dressale. I love that store. And when they have sales, you can find great items for very reasonable prices. Would buy it all! Date of experience: July 3, 2017I recently bought my wedding dress from dressale.com even though I was a bit apprehensive about not being able to try it on first. It arrived quickly and in perfect condition, considering the distance it traveled. I am quite satisfied with that. Date of experience: October 13, 2013Excellent site, but enormous selection can be overwhelming and pricing can be on the higher side. Most of the time the clothes I order from here are good quality, but occasionally I've had some iffy experiences where the quality clearly did not match the pricing. But they have free returns, so no big deal. I also love their sales - in fact I have pretty much only purchased from them when there was a sale + coupons. Date of experience: November 19, 2013I dont usually do my clothes shopping online but with a demanding job and kids to take care of. I have not had much choice lately. I was a bit worry about the whole experience after my friends shared their horror stories of online shops that deliver the complete opposite of what has been ordered. So i started with just a couple of dresses from dressale.com and I am proud to report that this online shop is nothing like the horror stories. Once my initial purchases were successful, I have been constantly ordering any new clothes that catch my eye and I enjoy shopping there Date of experience: May 28, 2013I purchased a dress from dressale.com. While the dress was delivered as promised, it was 3 inches too small around the bust despite custom measurements being given. After multiple emails back and forth they admitred they didn't make correctly but refused to honor thier return policy from thier website and suggested I find a tailor. While the quality of the dress is good, it is completely not wearable due to thier mistake Date of experience: May 27, 2014First of all for anyone who is reading this, note there is a difference between dressale.com and dresssale.com I ordered a dress from dressale.com (with 2 S's) and although it was delayed a week, I did receive it and it did not at all look like a bad sewing job, as others claim. It was very well put together. Other than the late shipment there were 3 other problems (that I don't really mind because I'm pretty laid back and they weren't major): 1. It was a slightly different color than on the computer, but that can be attributed to how computers present images and what not 2. It was a bit too long And 3. The zipper by the sequin belt around my waist was a little hard to zip up Of course 2&3 can be tailored, which is no different than last years prom when I had a store bought dress. I did like that price was significantly cheaper than other sources and that they had dresses I know can't be found anywhere I live, so I'll be unique at prom. Overall I might order from them again, but I'm not really a big online shopper. Date of experience: April 1, 2013