I ordered 4 action figures from Entertainment Earth hoping to receive at least 2 mint boxes and they packed all 4 into one small box that arrived looking like an accordion from being smashed in shipping. The figures are ruined. They refuse to refund me even after sending multiple pictures and told me that because I ordered four they do not refund any order over 3 of an item. I have never been punished by any company for spending more money with them before now. Entertainment Earth refuses to admit that these figures never should have left the warehouse in such a poorly packed box that was entirely too small. They claim that they have a "mint condition guarantee" but they do not. They cant even spend the extra money to pack items properly let alone honor any guarantee. They took me for 100.00 don't let them take you too. BEWARE! Date of experience: October 21, 2024Talk about a first impression! My last order was in January, got put on back order, and now is expected to be shipped in September. I'll suffice with an incomplete collection at this point. There are plenty of other reliable websites. Tip for consumers:Do not expect to receive your package 100% of the time Products used:Collectibles Service Shipping Date of experience: June 23, 2023I recently made my first purchase from Entertainment Earth and in total purchased 7 Funko Pops. One of those pops came in the mail with shipping damage. I contacted their customer support and they took care of the issue and was a great overall experience. Issues can happen with any business but its how they handle those issues. Could not recommend enough. Products used:Funko Pops Service Value Shipping Returns Quality Date of experience: July 20, 2023I placed an order, was told it would not ship till October, well it shipped sooner they took the money with no heads up! I tried to contact them through email and phone to cancel before it shipped, no luck! No response to anything. Do they even have a customer service department? I sent the email a week before the item shipped! I tried chat and calling during business hours. Nothing at all! Date of experience: September 3, 2023I've ordered form this website a few times only because some stuff is exclusive but their "release date" will get pushed back. Some items took over a year to get to me. Some things I just ended up cancelling and buying somewhere else. Don't order if you expect your stuff To get to you right away. Tip for consumers:That you’re not going to get your stuff right away Products used:None, haven’t received my order from April of 2023. Service Value Shipping Returns Quality Date of experience: September 12, 2023I placed a preorder for an item right when it first got put up with in a day or 2. Now the item was supposed to be here and I've seen it at target and Walmart in February 23. It is now October 23 and now arrives in January 24. I've looked for the item from other places but they say it has been discontinued and this is the last piece to finish a set my kid loves. Products used:Transformer Date of experience: October 16, 2023Just horrible terms and customer service. They keep accepting preorders even if they do not have stock guarantee. You order lots of items but only get one item and they'll still charge you the full shipping fee. Tip for consumers:really bad customer service and after sales service. all they know is sell but not service. Products used:Action figures Service Value Shipping Returns Quality Date of experience: July 26, 2023Every item I've gotten from entertainment earth has been heavily damaged. Creases crushed bubbles clear plastic has so many scratches on it. You can't even see the item they tossed the item in a box with some crumble paper around it and literally wad the packing slip up and throw it on top. Can't even fold it. Neatly send items back for refund. End up paying my own shipping to send it back I've had several orders one or two. I wanted to cancel so they canceled all of them. Doesn't matter anyway, they'll just send me a bunch of crap Date of experience: October 7, 2023I've written positive reviews for entertainment earth but things have changed over there. Be careful of Donald. He has the worst customer service rep over there. There used to be a higher level of mint condition guarantee at entertainment earth but their standards and customer service have taken a huge dive. I calculate $150 to resell their items at a loss. To the owner of entertainment earth, Jason. No need to reach out. Donald gave an attitude, was rude so there's sno reason for me to make orders over there. I would've been fine returning the sealed items and never buying again parting ways on good terms but I do not agree with taking tons of photos of the paint issues and then possibly being rejected after doing all that work. Too much of a hassle and definitely not a hassle free experience. Service Value Shipping Returns Quality Date of experience: June 1, 2023They will get your orders wrong and not give a $#*!. So far 3 orders have been messed up. All was supposed to be glow/chase funko pops but instead they send regular ones I'm starting to believe they don't have any glows or chase funko it's a lie to rob you Date of experience: September 7, 2023This company looks legit, with their « risk free pre-order » and « free shipping » and « no hassle return » but do not feel this company is safe. I ordered one item with them, then cancelled my order when was able to find it with a store with better shipping options. The cancellation felt easy an item was removed from my account page. A month later they still shipped the item, denied the item was cancelled and I am forced to pay for both the item and the shipping. If you call them claiming you cancelled the supposed « risk-free pre-order » then it is your word against theirs. Stay away from them. ***Also, disregard the generated reply they sent on my review below because I obviously contacted them prior writing this review and they were absolutly not inclined to be helpful. Date of experience: March 27, 2023Ordered 4 items in September 2022. It said delivery was expected in October 2022. It is now January 2023 and I contacted Customer service who said "Veronica D.Hello, thank you for reaching out. Unfortunately, the ETA was pushed to this month. We do not receive specific ETA dates from manufacturers due to variables in shipping and production times, just a general month estimate. This item is now expected to arrive sometime in January and it will be shipped as soon as it is delivered to us." Date of experience: January 9, 2023I will say the products are great. The customer service always gets back through email and/ or phone I did both. They were very kind and explained the issue with shipping. The item shipped when they said it would after a large influx. Staff shortage I get it. Other than that issue I was please. Would order again! Tip for consumers:The prices are so good they have lots of orders. The staff shortage is making shipping a hassle for them which makes a hassle for you. If you call customer service you will get an answer to your question. Be patient. Products used:Toys. Tyrannacon Rex from Jurassic park Service Value Shipping Quality Date of experience: September 4, 2022We strongly do not recommend working with EE distributor in 2023. Customer service trapped us with the manager's knowledge and approval and didn't cancel our pre-order we placed 3 months ago and forced us to pay unfairly. In our last meeting with the manager on 27.01.2023; He said either pay the money or go. They have the worst give employees policies to work for in America. They do not deliver the products on time and threaten you with their policy to pay a penalty. Tip for consumers:We strongly do not recommend working with EE distributor in 2023. Customer service trapped us with the manager's knowledge and approval and didn't cancel our pre-order we placed 3 months ago and forced us to pay unfairly. In our last meeting with the manager on 27.01.2023; He said either pay the money or go. They have the worst give employees policies to work for in America. they do not deliver the products on time and threaten you with their policy to pay a penalty. Products used:We strongly do not recommend working with EE distributor in 2023. Customer service trapped us with the manager's knowledge and approval and didn't cancel our pre-order we placed 3 months ago and forced us to pay unfairly. In our last meeting with the manager on 27.01.2023; He said either pay the money or go. They have the worst give employees policies to work for in America. they do not deliver the products on time and threaten you with their policy to pay a penalty. Service Value Shipping Returns Quality Date of experience: January 28, 2023I purchased an exclusive limited edition item from Entertainment Earth in full claims by the store that I would receive said item in "mint" condition. But, I did not. As a result to poor distribution, they still sold these items as "mint" condition, knowing that most—if not all were damaged. As well as they poorly packaged this limited edition item, when I paid for shipping (which includes packaging). Tip for consumers:Don’t shop here, if you can get an item elsewhere, just do it Service Value Shipping Returns Quality Date of experience: August 17, 2021Worst customer service ever! Paid for an item over a year ago and still haven't received it or a refund on the item. Would give them 0 stars if I could unbelievably bad Service Value Shipping Returns Quality Date of experience: December 18, 2023Placed a pre-order, which they "won't charge" before items are in stock, yet that's exactly what happened before i had a chance to cancel and was told nothing could be done beyond me waiting for the items and sending them back at my expense. Item is still listed as pre-order; representative(s) were also unwilling to do anything to correct the situation. AVOID Entertainment Earth. Tip for consumers:Check around other sites as they'll generally have better deals, or at least better shipping rates. Products used:action figures Service Value Shipping Returns Quality Date of experience: August 1, 2022Every single time I pre-order from Entertainment Earth the item is delayed and rescheduled. Sometimes even multiple times. I really never trust in pre-ordering from them anymore if I can find items at better sites. Date of experience: December 1, 2020I recently purchased 8 Funko items from EE and a few of them arrived damaged. I assumed I could return the 4 that came damaged because the item is advertised with a "mint condition guarantee", but I was told they can't be returned or replaced because they were purchased in a "bulk order". This was not mentioned anywhere on the items individual listing and is only mentioned on a completely different part of the site under their returns policy, so I was told that nothing could be done even though in addition their policy says "other options may be pursued" on orders over 6. This is especially frustrating because I saw someone online order the same item as me, in the same quantity, and have the same issues regarding damage as I did, and they were sent replacements no problem. I guess this company is only interested in providing good customer support to people who have an audience that could draw them in more business with their misleading advertising. Also when you select the free shipping option it takes forever to be processed and arrive. Service Value Shipping Returns Quality Date of experience: May 22, 2023Yesterday they took my money from a pop I wanted over a year ago that I obviously no longer want. Never asked if I still want it or anything. Then they say it's my fault. Not to mention the other pieces I've ordered that's taken well over 5 months to get here. I'd recommend you use any other company. Tip for consumers:Don't use this site, you'll get scammed eventually. Who wants their items after a year. Products used:Pop figures Service Value Shipping Returns Quality Date of experience: August 26, 2022In August 2022, I ordered a Halloween item. On the receipt it clearly reads "Coming in September 2022." Weeks later, when I emailed to inquire about its arrival, I received a 'copy' of my receipt, now amended to show "Coming in October 2022" and excuses about how they can't control shipping and manufacturing. Well, that's exactly what's required of providing "holiday" themed items. If you don't have them to ship, or can't guarantee them, don't sell them. As a customer, I shouldn't have to keep inquiring about my delivery; if you're unable to provide it on time, you should be providing me with updates and alternatives. Tip for consumers:Avoid ordering seasonal items, even when there is plenty of shipping lead time. Products used:None - too late to replace Service Shipping Date of experience: October 15, 2022They said they had Magic cards in stock. Took my order, then the item sold out everywhere. 3 weeks later they are still waiting on the item they didn't even have and weren't actually getting. Now because they were trying to grab market share with merchandise they don't actually own to sell, I can't get the thing I had the money for. After looking at this it seems this is a common occurrence with this crappy company. Tip for consumers:Don’t Products used:None Service Value Shipping Returns Quality Date of experience: March 27, 2023Customer service is slow. Delivery dates are not accurate and delivery isn't cheap Some items can be found else where for slightly more money with companies that provide a better service 3 starts given as when there are no issues it's not a bad service Date of experience: July 7, 2020Ordered a lego toy as a Christmas gift for my Grandson. Website indicated it would arrive in time for Christmas. Now tracking is inciting that will arrive after Christmas, There were other options for the gift, sorry I choose this site. Date of experience: December 20, 2019The price I paid for my Funko pops and the outrageous shipping cost you would think you'd get it in less than a full week, but no. You would think they could put a little packing in for protection but no. When I emailed them about this issue I got a generic response about their great only 1% return rate and I shouldn't worry. Of course the next item that came was damaged from banging around inside the shipping box that had no packing at all. If I send it back I get a refund and then put on back order for a replacement which is just a hassle. Date of experience: April 9, 2019