I ordered 4 one yard cuts of cotton prints. All were cut so badly that both edges were crooked and off by as much as 3 inches on each end. One piece was 3 inches short. Plus the quality was not very good. I've never had an experience like this before when ordering fabric. Tip for consumers:Look for fabrics that have a manufacturer that you know. Products used:Fabric Service Value Shipping Quality Date of experience: January 26, 2022I have been ordering from here for several years and have yet to find anything to be disappointed in. The customer service is great, prices are amazing, shipping time is WOW! The only time I have had to seek out other sites is only when a fabric I need is out of stock. Fabric.com is one of my top 2 go-to fabric websites. I cannot say enough good things about them Tip for consumers:Price comparison will almost never be necessary when you go through this site Products used:Fabrics Service Value Shipping Quality Date of experience: December 8, 2021Just call if you have concern. It is obvious that no one works incoming emails in their customer service department. Maybe "frantic.com" should put a couple of their marketing employees on the emails. Still waiting for order to be shipped 14 days after placing the order. Good luck everyone Date of experience: September 28, 2015This site has a huge selection of fabrics at the most competitive prices. They are always quick to ship and stock levels are accurate online. I would give them 5 stars if only international shipping costs were a bit more reasonable or if occasionally we got discounts if spend over a certain amount Date of experience: February 15, 2016I ordered 8 yards on clearance, and without my consent they only sent me 2 yards because that was all they had. They do not reply to emails. Very sub-standard customer service. I won't deal with them again. There are too many better sites available. Date of experience: January 17, 2013I seriously do not know how this company stays in business. I have yet to deal with a company that has worse service than fabric.com I called no less than 6 times regarding an order and was given 6 different excuses by 6 different representatives, including a manager. The manager then told me he would call me back to resolve the issue and never did. I cannot even begin to explain what transpired from here on out because it's so aggravating. This company is a JOKE. Website pictures are horrible, swatch shipping time ridiculous and don't ever expect to have an issue resolved. STAY AWAY! Date of experience: October 21, 2015I only recently started using this site. I gave them three chances. Every single order had flawed cuts (grease marks or snagged knits) and one of them even attempted to substitute something else other than what was ordered (white suiting for stretch mesh - really?) On the last order, I requested a replacement with the correct fabric. The customer service indicated that it was "out of stock" even though it appeared to be in stock on the site. She said UPS would pick up the wrong fabric... They never came. I have repeatedly asked for a refund, and all I got was banned from the site. Date of experience: September 7, 2015I ordered velveteen. Really nice stuff that I had ordered before and except for sloppy packaging I had no complaints. Until yesterday. When I opened my order and it was flannel! Don't they know the difference? It's a fabric store. Disinterested customer service would not let me talk to a manager. Well alright. I'm not doing business with you again. Date of experience: November 19, 2015I have ordered many times from Fabric.com. My order arrived quickly however I ordered 9 yards for a quilt backing. They shipped 8 7/8 yards. 4 1/2 inches short! Now I look at their website and they only have 1 yard left! Not enough to make the backing without awkward piecing. I am so disappointed. I will think twice about ordering from them again! Buyer beware! Date of experience: May 14, 20162 emails did not answer questions I had asked, so I got on the instant chat, and was told there was nothing unusual about my order, and it would ship as ordered. No sooner had I gotten off that conversation when I received an email saying some would not ship. Really terrible customer service, which is too bad because they have a ton of fabric and the website it easy to use. Date of experience: June 16, 2016Seems I am in the minority as far as my experiences with Fabric.com. Have never had a problem that needed contact with Customer Service there. Always got the fabric I've ordered in a timely fashion... at good prices. Can't say how many orders from me, but have been buying from them for several years now. Date of experience: February 13, 2016I wish I had searched out reviews FIRST instead of checking after to see if it was just me who had such a terrible time with this company. Ridiculously bad experience resulting in rude customer service people, incorrect charges in their favor, and more than a week of wasted time for a very simple project with a tight deadline - and ultimately no product. Never again. Date of experience: July 24, 2015Fabric.com is the worst online retailer I've encountered so far. I purchased a small piece of fabric on 7/31/2012 and till this day it was not shipped. They simply created a UPS label on 8/7/12 to fool me into believing that it's shipped but UPS doesn't actually possess the package. Their customer service made the excuse that they are currently moving and therefore all shipments are delayed. They offered no solution to rectify the problem, only asking me to "understand" that they are moving and I may have to wait indefinitely until they are done. At this point there's no estimate when my merchandise will be shipped. Date of experience: August 8, 2012Complete fail. Ordered fleece, received broadcloth. Correct item not in stock any longer. Asked how to return for credit, told to leave on front door step and UPS would come pick it up - NOT! Asked how credit would be issued, told they would have to wait until their f'd up warehouse would receive the package from UPS - Good luck! Seem like this is a shady business. Order at your own risk. Tip for consumers:Use a different company. Service Shipping Returns Date of experience: December 11, 2014If you are a quilter and need fabric quickly, do not order from this company. I placed an order. Site said two day processing. So I expected it to at least ship out during those two business days. I order at 9:00 am on a Thursday. I called on Monday and was told it would not even go in mail until end of day Tuesday! "Thursday was not included as on of the 2 days!" Wow, never again for me. One expects mail delays etc. but this is not good customer service. Service Value Shipping Date of experience: February 9, 2015Far Too Much merchandise marked "unavailable for sale". Every amazon store is Void of any real practical management. Retail managers who know how to manage a store do not post what is "unavailable" for sale. Fabric.com is as poorly managed as amazon.com, user interface has gone to crap. All you get for your trouble of expressing how difficult it is to shop their ill managed stores are condescending, patronizing, placatory excuses and empty promises. FIX YOUR STORES. Tip for consumers:Just go find a fabric store that posts fabric that is in stock and available for sale and skip fabric.com Date of experience: July 18, 2021There is a customer rep named Brenda and she cuts you before even you can communicate or finish your sentence. I thought customer reps are supposed to listen and help you and not treat you with rude behavior. I experienced this twice! Great fabrics for sure but they really need to look into their quality of "customer care". Date of experience: April 12, 2018I am still waiting for fabric that I ordered on Dec 30!. My package is lost, and all I get from customer service is "did you contact the postal service?". Seriously? Try to do that! They would not help me, had a crummy attitude, and this was after 2 emails went completely unanswered. Bad, bad, place. Do not order from them. Date of experience: January 16, 2017Low prices are nice, but not when you have poor service & are unable to receive what you ordered. After four days of no emails telling me it had shipped, I called. Going out today they said. Later that night I received an email saying I had ordered 14 yards but they only had 13- yes, I replied please send that. Two days go by nothing and I call again. It's going out today. Next day still no email that it shipped I called again. Hmmm not sure why it didn't ship, but it's going out today- with no apologies or concern. And guess what, I just got an email saying they are down to 9 yards now. Cancel order! Shop your local store and try to catch a sale- this site is awful! Date of experience: August 4, 2015The customer service at fabric.com has REALLY went downhill quickly. Many times I've received a confirmation e-mail after purchase only to receive another e-mail four days later that something I already thought I had purchased is no longer in stock or available. Shipping and processing have become much slower as well compared to other fabric shops. I prefer to pay a couple extra dollars for good customer service and quick processing as opposed to no customer service from fabric.com. Date of experience: January 29, 2014Oh man. Why didn't I read the reviews before ordering... They don't do what they promise, they lie and overall the customer service is poor and rude. The shipping sucks big time. I will never order anything from them again. I haven't even gotten my stuff yet, but I'm already super disappointed. Date of experience: November 21, 2014They took strategy of aggressive FB advertising and promotion. This is the only reason they are still in business. I can not get a simple receipt from them. All and every on-line store emails the receipt immediately, they are the only one who don't. Contacting customer service doesn't help - they pretend they don't understand the inquiry. Looks like they overcharged the credit card by ~$5, and now I can't find the truth. P.S. Overcharge - is TAX! For out of state purchase! They know that nobody will fight for $5 at the court. Date of experience: November 28, 2017I ordered some corduroy from Fabric.com for our manufacturing plant to cover tables with. Fabric.com confirmed the order, only to come back to tell me the item was out of stock. No big deal. We were just using the material to cover tables, so were VERY flexible about what color or type of corduroy. However, after being on hold for half an hour when I tried calling to find a replacement fabric, I took their phone message's suggestion and tried the online live chat support. It was over an hour before someone got with me, only to tell me that my order had been cancelled, and there was no way for them to check what they DID have in stock that could replace the out of stock item. There are so many other more competent businesses to work with, it's just not worth the time and frustration to deal with a company that can't even tell you what's available to buy. Date of experience: October 19, 2012Warning, they will send you emails every 4 hours and will not respect unsubscribe requests. I even had a customer support person say they would remove me from the email lists and I still get emails every day. At least it's not 6 times a day any more. Do not give them your email address. Service Value Date of experience: February 9, 2021Awful customer service. I did not receive what I ordered as it mysteriously sold out 5 days after I paid for it. No resolution offered other an explanation of their policies. Do not waste your time, money and sanity. Tip for consumers:Please don't order from them. Service Value Shipping Date of experience: November 23, 2014