Ordered Nike trainers. Tracking on there website said the parcel has been delivered and I should check with my local post office. Obviously my local post office had no idea what I was talking about. A complete scam of a company. Once they have your money your $#*!ed. You won't see your product you ordered or your money ever again. Stay wee clear Tip for consumers:Factory outlet store is $#*!e Products used:None, nothing arrived Date of experience: November 5, 20242 different orders BOTH never came. Say they were delivered via their tracking, I emailed the customer service department they said they'd issue a refund, still have yet to see it. Multiple emails back and forth. Don't order! Products used:None, never received Service Date of experience: January 4, 2024If I could give a negative star I would. I placed an order in September and I am still waiting for said order. Or a refund. My package was supposedly delivered to a town 3 hours away. I emailed the "company" more than once, and for about a month they were replying. Now they don't. I would definitely advise against purchasing from here as you'll probably never receive your item and won't see your money again either. Products used:Couldn’t say because I never received order Service Shipping Date of experience: November 27, 2023Placed an order. Waited 4.5 months. After i stepped up my inquiry they said it was delivered to a community. After weeks of fighting but they don't tell me where in that community and by whom it was dropped off. I smell a huge rat. Tip for consumers:the service is deplorable Products used:mower Service Shipping Date of experience: August 22, 2023I came across this so-called factory outlet store on Instagram. They were advertising the most popular Stanley mugs. Prices were definitely too good to be true. But I fell for it anyway. Thankfully, it was not a large amount of money. ($35). I ordered them on December 8, they promised it would be delivered before Christmas. On January 8 their so-called tracking system said it was delivered January 8. So I went back to my original email and found a website to contact them. Needless to say, I have not heard anything back nor do I have a Stanley product. I wish all these scammers would put their time and effort into something good instead of stealing from honest, hard-working people.