I purchased 2 movie tickets and did not receive the email confirmation to the email on file. I was charged of course. I have tried multiple times to contact them during their business hours through live chat and the AI bot keeps saying no one is available. This used to be a great company. What happened? Service Date of experience: December 6, 2024OneBlood gave out free movie tickets via Fandango. Redeemed on a Friday for a movie on Saturday. Clearly chose the right date but tickets were sent for Friday, seems after you select the date in first screen, then choose theater, it RESETS THE DATE with no indication to the user until the end. Of course I didn't notice the date being wrong pages later in checkout as I assumed it kept my selection. So then I get an email later Friday asking how the movie WAS, (during the showtime, not after). That is when I realized the issue, tried calling but as others noted they customer (Non)service refused to help. Luckily OneBlood supplied 4 tickets so I had 2 more. This time I was uber careful in redeeming and saw it reset the date on me without permission. Such a scam to have your site purposefully alter tickets back to current date after user selects a different one. I then Re-set the date again and it finally worked. Moral: don't user Fandango for anything ever again, go direct to AMC and choose a different day to give blood when they are not partnering with this scam site. Service Value Shipping Returns Quality Date of experience: January 10, 2025I tried numerous times prior to the showing to request a refund, because I was not able to access the tickets I purchased and had to purchase additional tickets for the same showing. The company had no way of me to contact them and my request ( which were all prior to the showing) went to an automated service which was of no help. They didnt even respond to my numerous requests until 2 weeks later with a generic email. Thier customer support is absolutly terrible. Mr. Page Products used:tickets Service Value Shipping Returns Quality Date of experience: November 23, 2024Sold us tickets to Beetlejuice - Spanish version, but it wasn't labeled that. Then refused to refund them b/c it had already started. (Theater was not full.) No way for us to know it was in Spanish until it started. We support the bilingual offering, but don't speak Spanish! Service Value Returns Quality Date of experience: October 6, 2024I spoke to Steve the customer service supervisor and he would not refund our money for a movie that did not state it was in another language. Highly disappointed in fandango and I will never purchase from them again. We had purchased 4 tickets Date of experience: February 19, 2024Deeply disappointed with Fandango—bought tickets, but the movie shown was entirely different from what was advertised. The manager recommended contacting Fandango, emphasizing it was their issue. However, my refund request was denied due to timing. After years of loyalty, this experience has left me disheartened. I'll be exploring alternative methods for future movie tickets. Not recommended! Date of experience: January 22, 2024This middle man site is useless every seat I choose it says another guest has already selected. Yet it didn't show it was reserved and when I called the theater they said it was empty. Jeep in mind I'm purchasing 3 days out Service Value Shipping Returns Quality Date of experience: March 1, 2024I purchased tickets, had an unexpected conflict, I tried to call to change/refund my tickets, the phone line hung up on me twice so I had to wait until after the show time to attempt to resolve my issue. They refuse to refund or exchange my tickets. I'm stuck with the $78 charge. Date of experience: April 2, 2024If I could do a zero star rating, I would! This company is a fraud and should be investigated! I filed a complaint with BBB but the case was closed without any resolution. They claimed that my gift cards were expired when I tried to use them which was not true! They refused to replace or issue new gift cards for the ones I was unable to use. What a terrible way to do business! Service Date of experience: February 15, 2024We tried to purchase movie tickets with three different Fandango gift cards. None of the card ID numbers were recognized, so they denied the purchase. I complained to the point-of-purchase retailer who apologized, reimbursed the value of the card, and told me that they receive more complaints on Fandango cards than any others. Date of experience: January 6, 2024I purchased tickets through this site, and unfortunately I had an emergency come up that night so I couldn't make the movies. Weeks after remembering the tickets I tried several times to redeem and change the movie and couldn't I tried calling and speaking with reps but after holding on the phone for 45 mins I gave up. I learned today that tickets that I purchased couldn't be redeemed or refunded. Its better just to purchase your movie tickets from the actual theater and cheaper. Service Value Shipping Returns Quality Date of experience: February 23, 2024I was trying to buy tickets to Cinemark Dayton to see Nepoleon on 11/24/23 at 10:30. Fandango popped up and allowed me to purchase 3 tickets for 42 dollars and some change. I then needed to change my time to the 6:45 show. Fandango was unable to find the same venue. I was able to get my money placed onto a Fandango account that I will probably never be able to use, however, when I just asked to have my money refunded they Saud that they were unable to do that. Do not use Fandango. They are not a legitimate site. I am out almost 43 dollars that is in a Fandango account that is now basically useless to me. Tip for consumers:Stay away Products used:Ticket sales Returns Quality Date of experience: November 22, 2023Purchased tickets through Fandago to a theater 1 hour away because the movie wasn't playing in our area. Upon arrival, we were told that the movie was not at the theater and that it never was! The theater staff was super kind and refunded us our money. We were told other movie goers looking for the movie, were also turned away for the same reason. I will never do business with Fandago again! Service Value Date of experience: January 11, 2024Told me they would replace my movie certificates that expired during the pandemic and are now refusing to do so. They do not respond to emails or messages via social media. Waited on their chat feature for over 2 hours and was never connected with anyone. AWFUL customer service. Will avoid using again at all costs. Service Value Returns Quality Date of experience: June 9, 2022If there is any mistake made while ordering tickets you do not have recourse to get your money back. My young granddaughter ordered tickets online to a Cinemark 14. Unfortunately, it was in another state, so when we got to the theater we had to order new tickets. I tried to get a refund but they don't give them once the show starts. We always try to miss previews and don't worry about it because our seats are saved. The fact that there are no exceptions makes this a loosing proposition for customers. There is no customer service to speak of if you try to contact Fandango, you will wait on line for an hour to be told that their contracts do not allow refunds. I hope that Cinemark and other vendors rethink their alliance with this system. Tip for consumers:Don't use Fandango. Products used:Could not use tickets Service Value Returns Date of experience: March 4, 2022Please don't use Fandango for your movie tickets. They are a rip off and terrible customer service. I cancelled my movie tickets and there was some type of glitch because it didn't go through. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. They would rather lose customers who have been using them for 10 + years than giving a credit. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. Total RIP OFF. Go to Cinemark :) Service Value Returns Date of experience: January 5, 2023Proctor and Gamble gave me a $5 reward code that Fandango refused to honor after multiple reviews. They don't even treat their clients with respect. I am sure they got their money from P & G. They didn't give a reason because they know they are wrong. Dishonest business model across the board. Date of experience: April 8, 2023We recently visited Applebee's in order to take advantage of the Top Gun movie ticket promotion. For every $25 spent, you would receive a movie ticket. We spent $58, therefore earning 2 tickets. I submitted necessary info and they claimed my receipt was missing info. I submitted a photo and they sent my info to another department for further verification. I kept emailing to find out status of my tickets. Never a response from their customer service until my email today, again asking. I'm now being told that the promotion is over and they don't have to honor my fulfillment. This is poor customer service any way you look at it. Date of experience: July 5, 2022I had an issue with trying to refund my ticket due to a misleading communication on their app, I tried so hard to get in touch with customer service and by the time I was given the time of day, the movie had already started, a movie which was an hour away from me that I did not attend. As a result Fandango would not refund my ticket but instead pocket my money. They treated me so poorly over the phone and gave no consideration to extenuating circumstances regarding my ticket purchase. I Will never use this service again. I doubt this will be seen, but it seems I'm not the only one they have wronged, given their 1 star overall rating. Tip for consumers:Do not trust their refund process! Products used:Ticket purchase Service Value Returns Quality Date of experience: December 19, 2022There should be 0 star rating for this website. From what i read, many are also dissatisfied with their business. Why are they still allowed doing business? Ppl should steer clear from this website. --website run very slow --no refund on tickets that are not used even though buyers missed the show-time due to situations. Tip for consumers:this website should be shutdown!!! Products used:bought movie tickets Service Value Returns Quality Date of experience: March 30, 2023Had a similar issue of multiple charges to my account. I panicked after reading reviews on this site and others about them refusing refunds. Especially since it was the next day. I was on hold for an extremely long time- over an hour and a half. Within this time I explored disputing the charge with my bank and other options. Got a hold of a customer rep- explained the situation to her and she got me a refund on all the duplicate orders without issue. Was shocked when the emails came through that they would be processing a full refund. So maybe I just got lucky? Date of experience: March 21, 2016So I've trying to get in contact with corporate bam. A friend who works for Fandango haven ot to me. Yes they are located in New York, Orlando, California and Colorado *******243 I finally found corporates number. Date of experience: August 17, 2017I watch alot of movies with my family and I usually use Fandango's android app to purchase tickets. It's very convenient for me when things go smoothly, but when there is an issue, such as running late or cannot make a movie, it's a pain to get a hold of customer services and get a refund, plus they have that "2 hour" limit where if you're within 2 hours of a movie starting you cannot get a refund. Date of experience: July 11, 2016I must admit that Fandango as a company has it's faults, yes. However, SEVERAL of you here complain and complain about the company robbing you of money when the issue was yours to begin with! I don't know about the rest of you, but before I ever complete a purchase online, I review every single detail about my purchase as well as the policy. I don't see what is so hard for you people to simply just read. I am sure that is what you all went to school for. With that being said. In the future when you do happen to make a purchase on any web site. Please read all details before you go off on a tangent and rant about the 'company's mistake' when it was your own ignorance. Date of experience: August 19, 2015I've ordered a lot of tickets from Fandango over the years and I actually like the convenience of doing it from my phone, watching the previews and reviews etc. But last week I purchased tickets using a promo code I was given from Comcast for signing up to their energy program. The tickets totaled about $25. For personal reasons I was unable to attend the movie at the time we purchased them for (which was over 4 days away). I contacted Fandango and asked if they could switch the time/date and they said they couldnt because it was purchased with a promo code. So then I asked for a refund and again they said they couldn't. Finally I had to drive to the actual theater and get a time change. Their service is good but customer service is extremely lacking and they don't seem to care much about their customers at all. Tip for consumers:Buy AMC Theater tickets through the AMC app, its easier to get refunds if you need it. Service Value Returns Quality Date of experience: September 1, 2016