I ordered a Josh Allen figurine and was sent a little blue plastic man. Is this a joke? There is no easy way to contact this company. They charged me shipping and handling. Do not order from this site! If I am unable to get through to customer service, I'm going through my bank. Date of experience: March 15, 2024I ordered an item from them weeks ago that was supposed to be delivered 8 days ago. The tracking number tells me that only the label has been created and the item has not actually been shipped. There is ZERO communication from the site to clarify the situation, and anytime I try to go through the chat feature on the website, it tells me that it is currently unavailable but their associates will be back shortly. Never, ever have talked to anyone live. Horrible customer service. Service Shipping Date of experience: December 19, 2022I will never order from this company again. I placed 1 order with several items, but have to return most of them due to quality and size issues. They have separated my 1 order into 3, so they can charge me $29.97 just for sending them back. I cannot believe a company like this is still in business. Products used:1 T-shirt Service Value Shipping Returns Quality Date of experience: November 4, 2022Ordered a nuggets shirt, got something from a different team. Have emailed multiple time with no response, customer service is not responding either. I don't want your damn shirt now. Just give me back my money¡! * FansEdge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Quality Date of experience: June 12, 2023I ordered the Columbia brand UNC quarter zip on December 23. It is now Jan 4 and I still haven't received my item. Tracking doesn't even indicate it is on the way. Order at your own risk. They use the cheapest and worst delivery possible. Be prepared to wait three weeks! Service Value Date of experience: January 4, 2024I was happy to receive my items promptly but customer service after the sale is practically nonexistent. I could not find answers to my questions. The bot and chat were frustrating but not helpful and you cannot talk to anyone. I will not order from them again! Tip for consumers:I tried to get help while filling out a return. That is impossible! So… I had to return 2 items separately. I had to take credit for one and pay $9.99 for the other. I wanted to send both back together but didn’t know if I would be charged for each item. The online help was infuriating! Also, I couldn’t get logged into my account and probably tried too many times to reset my password because now I’m kicked off the server. Products used:Shorts and 2 shirts * FansEdge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Quality Date of experience: May 22, 2023I ordered a custom kstate jersey and after providing payment the site timed out. However, my order status says: processing in progress - but that it is. I cannot see anything on my bank site and do not want to order again in fear of getting charged twice. But there has been zero info in helping me or communication! * FansEdge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Quality Date of experience: June 15, 2023I ordered an item as a gift- I still don't have it after it has been promised 3 different days! I've gotten the run around and have NO idea where this is or when it will arrive. ( if ever) I don't care anymore Company is a SHAM! Date of experience: February 24, 2024I order a jersey which wasn't on sale, but they were offering free upgrade to next business day shipping. I placed my order and then it showed that it would ship within 5 days. I contacted customer service that said the next business day shipping wasn't available even though the website was marketing it and I offered to send a screenshot. Customer service was not helpful and disconnected the chat twice. I won't be ordering again. Hopefully I get the Birthday present in time... Service Shipping Date of experience: November 29, 2022Their site shows a price with a 30% discount code but when the item is placed in the cart the discount code is not applied and shows "All cart items are excluded from the promotion." Worthless site and dishonest company. Service Value Date of experience: November 27, 2023When I went to return my items, I found out there would be a $9.99 return fee deducted from my return, unless I asked for a store credit. That would be a 100%. I will never order again. Plus my item is not showing returned as of yet (It has been over a week since I placed it in USPS). Once my package is received at the warehouse, it will take an additional 7-10 days in order for my refund to be processed. Lesson learned. I order a-lot of Buckeyes gear from various sites. I will never order from them again. Products used:Ohio State gear. Service Value Shipping Returns Quality Date of experience: November 13, 2023I ordered womens size 2x Tennessee sweatpants. I received Large Carolina Sweatshirt. The excuse? They were out of what I ordered and I can have a refund after I send it back 2-7 days after they receive it. I don't want a refund I want the item I ordered and they sold without having the product to send me! Also I have no printer and they won't send a label in the mail. They told me to spend my time and gas to go to a UPS office and get it printed. The nearest one is 40 minutes away! Not to mention I work! Do not order here! Service Shipping Returns Date of experience: November 4, 2022The product I received was truly terrible, so returning it was a must to at least get some money back. I paid $34.60 for the hat, and understood that $9.99 would be charged for the label (total scam, BUT it was in the fine print). Somehow, the mathematical geniuses at FansEdge decided to refund me $17.06…less than half of the purchase price…. 2 MONTHS after I returned said hat. I've emailed them, but I don't have much hope of that going anywhere. It seems from these other reviews that they just ship out awful products, and still make money off people with their return policy. Will never give their site any of my time or money again. Date of experience: September 3, 2021I ordered two Nationals shirts on 10/18, estimated delivery 11/1 (horrendous but order was already placed). Just contacted them 11/10. 1. Order not shipped 2. One item is out of stock and they have no info on when or whether it'll be back in stock. 3. I didn't get a single email about all this. Date of experience: November 9, 2019Ordered a $40 custom tee and the product was horrible. Very thin material, extremely wrinkled and came with shirt folded in manner where number stuck together and one you unfolded it it tore the graphic. Asked for refund or replacement and they stated policy won't allow them to do either but they would give me coupon for 50% off next purchase. Once you communicate with them you can tell it's not a reputable company. Date of experience: August 29, 2020Very disappointed with my order! Purchased 3 of my favorite team tee-shirts and received 3 inferior products. One shirt came as a 3/4 length sleeve instead of a long sleeve. And, because I refuse to wear an item without washing first, especially during this pandemic, tags were removed and washing/drying instructions were followed to the tee. One shirt came out with holes in the vinyl of the team's logo. When speaking to customer service I was told "how do we know that you really followed the washing/drying instructions?" Basically, calling me a liar. They refused to issue a refund or exchange. I thought an item carrying the NFL Team Apparel logo would be a quality purchase. Do not buy from this company! Date of experience: September 22, 2020I did order dodgers on 26 November 2020 and now January 28 it been more than 2 months they still didn't ship. It gonna be the last time that I will order from this website it very disappointed because the shipping said only 5 to 7 business days after I call they just refund me 4.99 for shipping Tip for consumers:I brought dodgers stuff Products used:Jacket Service Value Shipping Returns Quality Date of experience: January 28, 2021I ordered a NFL jersey from this site. When it arrived there was bad stitching on the name plate. Threads were untrimmed, some of the stitching was loose and jumbled. I highly doubt Nike would allow this sort of quality to leave their facilities. The good thing I can say is that the return process was easy. Service Value Shipping Returns Quality Date of experience: August 4, 2022About 3 weeks ago I ordered a hat. Shipping process was going smooth until I look on the items Fedex tracking number and it says Delivery exception Incorrect address - Street number. Now I'm just wondering will my package ever come and how this can be fixed. Date of experience: December 8, 2020Just ordered something and jumped on here. After reading the reviews, im a little worried i am not going to get it in time. I also have yet to receive a confirmation email. Which would be incredibly unfortunate due to the personal situation it is being used for. :/ Will update star rating as things roll along Date of experience: December 12, 2016I'm not gonna lie, after placing an order I didn't receive my confirmation email so I began digging for reviews about the site. As you can see, they're awful! I was so afraid because what I had purchased was meant for a Christmas gift and I thought there's no way it'd be home in time! I ended up calling the customer service number and spoke with a lovely gentleman named Joseph, he was very professional and understanding. Corrected my email - I actually typed it in wrong that's why I didn't receive my confirmation! He was able to tell me over the phone my tracking number and told me when my package was scheduled to be delivered. Just like he said, my order came in and I am so happy with the jersey I ordered! I would use Fansedge.com for future purchases Date of experience: December 23, 2016I was very happy with my purchase and the delivery. Actually got it sooner than the shipment notice said. I ordered an OU Sherpa quarter zip pullover and it got to me in less than 7 days. Quality is good. Ordered a Medium which was too big... so I just ordered a small and will return the medium. They have what appears to be a simple return system online. Will let you know how that works out. I was very happy and got it on sale! Date of experience: October 10, 2018I've ordered from FansEdge.com several times through the years. There website is super easy to use. Everything I've ever ordered from them had been excellent quality. Shipping is reasonable usually in a week or so. Date of experience: November 30, 2020We had an issue with our original order and I issued a negative review. To their credit, FansEdge responded and sent replacement items. While initially disappointed with the product and company, we are now happy with their service. Date of experience: February 15, 2020Ordered a sticker for my wife's vehicle price was right took about a week to get it but it was better than the ones that you can buy in the store I would I would shop again from fans Edge. I read all the bad reviews but figured everybody deserves a second chance got my item and was very happy Date of experience: May 25, 2017