I booked on July 29th and they told confirmation will be given 15 hrs before travel date (8/5). So I called and they have never reserved my tickets. Mess up my business tour so going to sue them for 1 million dollars now. Products used:Air tickets but never got confirmation till last moment Service Value Quality Date of experience: August 4, 2024Used farebuzz several times for domestic and international flights. The best is speak to them on telephone the online Approach is frustrating having an agent do the work is best ask the agent to give comparison between dates and airlines this is simple loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.urlPhoto === "undefined"; }, callback: function() { app.urlPhoto(); } }) Date of experience: January 6, 2020I was planning a trip to Dominican Republic and mistakenly book flight to Punta Cana when is should have been Puerta Plata. They are charging me a $200 change fee for each person that will need to be paid when I redeem my travel credit (which is less their fees). I have one year to redeem from my original purchase date. And I must use it on the same airline and I must re-book through FareBuzz. I understand there is a cost associated with making a change, but my experience is that one is better off using these sites to find flights and carriers and then going directly to the carrier's site to make the booking. One has more options when experiencing a need to make changes. If you are looking for customer service that will make you feel like you are a moron, this is the place for you. A little more empathy and a lot less arrogance and smugness. Date of experience: April 26, 2017I had so many problems with these people! First they never sent us the e-ticket numbers which were insanely suspicious then when we had to cancel because of covid (borders are closed for american travelers) at first they said they couldn't refund us anything then DAYS later they were like oh we can but you have to pay and we can only give you a portion back. Also the fact that we called the airlines and they said our flight had been canceled for over 3 weeks and we werent notified infuriated me. I dont know how others were helped/served but I personally would never recommend this website/company to anyone! Date of experience: July 20, 2020I just have to come on and give this review for Farebuzz. I had a client purchase a airline ticket 10 months in advance for a trip to Dubai for her grandson. When it came time to depart, member showed up to the airport and they told him he was a "no show" and cancelled his reservation because he flight left 8 hours earlier than the time provided on his reservation. Now, normally when there is a flight time change, the airline or agent will notify client of updated flight information but never once was there a change in flight time notice sent to either myself as the agent, nor the client. On top of cancelling the clients flight to Dubai, they also cancelled his return flight back to the US as well without any notification. So now the client was stuck in Dubai with no return flight back to the US and had to pay for both a to and from flight to Dubai. As the agent, I called Farebuzz and tried to work out arrangements to get the client back to the US and they just gave me the run around after admittedly confessing to the mistake on their part and the airlines part. However, they did NOTHING to rectify the issue for my client. As a result, my client had to purchase another round trip ticket to Dubai. At one point, Farebuzz just stopped contacting me as the agent trying to work to get my client back home and ultimately showed their lack of concern for my client. I am completed disgusted with the lack of customer service provided by Farebuzz. I do not recommend using this company if this is how they will service those of us bringing clients to their company and more importantly who treats their clients so distasteful. I have brought thousand of dollars to this this company through previous clients, I had a $12k transaction once with one single purchase and expected more from them. Service Quality Date of experience: August 23, 2022Lost my booking with good price cuz of their slow work and outdated system. Had to pay way more afterwards. No support from the company at all. Service Value Shipping Returns Quality Date of experience: July 13, 2022