I just have to come on and give this review for Farebuzz. I had a client purchase a airline ticket 10 months in advance for a trip to Dubai for her grandson. When it came time to depart, member showed up to the airport and they told him he was a "no show" and cancelled his reservation because he flight left 8 hours earlier than the time provided on his reservation. Now, normally when there is a flight time change, the airline or agent will notify client of updated flight information but never once was there a change in flight time notice sent to either myself as the agent, nor the client. On top of cancelling the clients flight to Dubai, they also cancelled his return flight back to the US as well without any notification. So now the client was stuck in Dubai with no return flight back to the US and had to pay for both a to and from flight to Dubai. As the agent, I called Farebuzz and tried to work out arrangements to get the client back to the US and they just gave me the run around after admittedly confessing to the mistake on their part and the airlines part. However, they did NOTHING to rectify the issue for my client. As a result, my client had to purchase another round trip ticket to Dubai. At one point, Farebuzz just stopped contacting me as the agent trying to work to get my client back home and ultimately showed their lack of concern for my client. I am completed disgusted with the lack of customer service provided by Farebuzz. I do not recommend using this company if this is how they will service those of us bringing clients to their company and more importantly who treats their clients so distasteful. I have brought thousand of dollars to this this company through previous clients, I had a $12k transaction once with one single purchase and expected more from them. Service QualityLost my booking with good price cuz of their slow work and outdated system. Had to pay way more afterwards. No support from the company at all. Service Value Shipping Returns QualityI had so many problems with these people! First they never sent us the e-ticket numbers which were insanely suspicious then when we had to cancel because of covid (borders are closed for american travelers) at first they said they couldn't refund us anything then DAYS later they were like oh we can but you have to pay and we can only give you a portion back. Also the fact that we called the airlines and they said our flight had been canceled for over 3 weeks and we werent notified infuriated me. I dont know how others were helped/served but I personally would never recommend this website/company to anyone!Used farebuzz several times for domestic and international flights. The best is speak to them on telephone the online Approach is frustrating having an agent do the work is best ask the agent to give comparison between dates and airlines this is simpleI was planning a trip to Dominican Republic and mistakenly book flight to Punta Cana when is should have been Puerta Plata. They are charging me a $200 change fee for each person that will need to be paid when I redeem my travel credit (which is less their fees). I have one year to redeem from my original purchase date. And I must use it on the same airline and I must re-book through FareBuzz. I understand there is a cost associated with making a change, but my experience is that one is better off using these sites to find flights and carriers and then going directly to the carrier's site to make the booking. One has more options when experiencing a need to make changes. If you are looking for customer service that will make you feel like you are a moron, this is the place for you. A little more empathy and a lot less arrogance and smugness.This is with regards to the calls that I made to your company when I wanted to book a ticket from JFK to London Heathrow. I am not a regular traveller but whenever I plan to travel I look for the cheapest options on different websites. While searching, I got the cheapest option on your website www.cheapoair.com<http://www.cheapoair.com> and I called *******050 and spoke to Samuell who said that he is from a company called Farebuzz. First of all, I don't know how that call went to that travel agency who offered me a price of $1759. 00 for a direct flight with Virgin Atlantic. I told the guy that I could see a cheaper option online for $1459 and he replied that website fare does not include the taxes and fee. It's been more than 4 days when I spoke to him and that price is still showing as available on your website. He kept saying that price is not available. Which leaves me with a thought that either you are false advertising which is misleading, and in law amounts to a misrepresentation. If you cannot offer a price of your own website then what is the point of keeping a website which misleads your customers. Your agents could not even speak English properly, I felt as if English was not their first language. They were rude and sounded as if they were not interested in answering the call and don't know why is some other company is answering your calls. They said their company is the Parent company and they have taken over cheapoair so it's one and the same thing. Don't care about what connection both companies have but why ripping off your customers. I then hung up and called again and guess what the call was again answered by a FareBuzz executive Ashton sounded Indian with an English name. He took me for a roller coaster ride when he offered me a price of $1849. 00 which is even higher than what your 1st agent told me. The 3rd time when I called I finally spoke to cheapoair agent who offered me the price which was exactly the same as your website though he also tried to fool with a higher price. But I could not trust him either because of my initial experience I had and I did not book with him either. Let me ask bluntly, is your company trying to fool people or is it really a fraud company. This was the 1st time that I contacted cheapoair and I will never try it again and neither will I refer it to someone. Rather I will share my experience on Facebook and Twitter. Please do not take it as a threat or an act to get a compensation. I don't need any compensation and neither should you offer me that. I have already shared my opinion and experience on a couple of websites so that people are aware of how your company fools people. I will also report the matter to the department of transport and better business bureau because either your executives are lying or your website is misleading and which needs to be reported. I have booked my ticket through Orbitz where people don't lie and at least they can speak English Tip for consumers:don't rip your customers off!! Service Value Quality