Ordering from FastFloors.com was a great experience with the salesman being very professional, answering all my questions, and keeping in regular touch during the sales and shipping process. Pricing of the product was very competitive, and with an additional holiday discount I decided to place my order for high-end luxury laminate flooring. Unfortunately, some of the laminate boards arrived with shipping damage. Upon making a claim with FastFloors, it was handled promptly and professionally, an order for replacement material was placed to be shipped to us. Hopefully we can finish our flooring project very soon, which turned out to be a very nice floor throughout our home. Thanks to the folks at FastFLoors! Products used:Luxury laminate flooring Service Value Quality Date of experience: October 25, 2022I had been shopping online for pool tile for a few days. I finally picked one and sent quote requests to 3 different companies. Chris C. Responded almost immediately and made it so easy! The supplier was already closed for the day so we ordered the next morning. The other two companies had still not even responded to my request yet! My tile was delivered today and it is exactly what I wanted. Very happy customer! Service Value Shipping Quality Date of experience: July 18, 2022I worked with Chris at FastFloors.com and he was amazingly helpful. Fantastic customer service that is so hard to find these days. This company is based on cutting out some of the middle man costs to provide the best prices you can find. Keep up the good work! Service Value Shipping Returns Quality Date of experience: December 15, 2022I have been working with Fast Floors as a design/trade professional for several years. What sets them apart for me is the 5 star customer service. I worked with Miss M. On an issue we had after install on a certain manufacturer's flooring. She was thorough as well as pleasant. In the end I believe I had the best possible outcome as far as it was in her control to deliver. We will be back Fast Floors! Service Value Shipping Returns Quality Date of experience: December 14, 2022I needed some Cork Flooring for a cellar project and Chris helped me find some material that was in stock. The first choice had been discontinued but he went the extra mile and found what I needed. Many thanks! Service Value Shipping Quality Date of experience: March 29, 2023Chris was wonderful. He was able to answer all my questions about the product I was interested in. I purchased Soho Chevron Maple and was a bit weary of purchasing online due to the product being so fragile. However, Chris assured me it wouldn't be a problem. We received the material and it was all in great condition. We are happy we choose Fast Floors. Thank you, Chris for making this experience pleasurable. Products used:SOHO Studio Elan Chevron Service Value Shipping Quality Date of experience: September 6, 2022The service was easy online ordering. Staff was there to help every inch of the way. Christian and Manderline were extremely knowledgeable and helpful. The prices were good. They delivered to my house but had difficulty getting it in my driveway because they used the wrong lift and could not get it over the lip. I love my floors and happy with the quality. I am disappointed because I ordered 6 boxes too many and returns are not easy or worth the trouble. Maria Buckley Service Value Shipping Returns Quality Date of experience: January 30, 2023Please, be very careful. This is not a great product and it is not worth the price. The gold color started to fade after a week of installation. Fast floors charged me a lot of money the product and shipping. Waist of money and time. Service Value Shipping Quality Date of experience: December 3, 2022I searched widely for a hardwood product that would suit my expectations before deciding on a particular flooring. I then contacted a number of online and local companies to find the best service and price. Chris Cardena-Court with FastFloors was responsive to my questions and needs. He was clear and direct through the purchase process and arranged for a smooth shipping and delivery process with the assistance of Kristen, who handles that aspect. I couldn't be more pleased with the result! Products used:Flooring Service Value Shipping Quality Date of experience: October 29, 2022I purchased flooring through Fast Floors. The prices were competitive and everyone there was very helpful when I had questions. I would definitely recommend this company if you were looking to purchase flooring online. Marcia was professional, courteous, and responded quickly to emails. Would definitely recommend this company! Products used:LVP flooring Service Value Shipping Returns Quality Date of experience: December 2, 2022I was in a predicament with a partial order of bamboo flooring purchased through another company leaving me short ~20% to complete my install. Per the manufacturer this flooring SKU was no longer being distributed so I contacted many flooring companies with absolutely no luck. Fastfloors.com was going to be my last attempt and luckily Chris took my call. He was super helpful, very transparent, and took the time to contact a vendor and track down the boxes I needed! During the same call Chris was also able to get my "small" retail order submitted and now I can finally breathe a sigh of relief... Thanks a ton Chris! Sylvio Service Date of experience: September 21, 2022We purchased LVP floors and worked with Chris (Cadena-Cort). He always answered my calls and responded immediately to any questions I had. He also reached out to the manufacturer to confirm a question I had about installation. We ordered the product 2-3 business days ago so I can really only comment on my experience so far but there haven't been any issues/concerns. From the information I had, pricing seemed very fair and Chris was able to quickly source the inventory I needed. Products used:Luxury Vinyl Plank flooring. Date of experience: July 20, 2022I bought 17 boxes of LVP flooring. The delivery process was difficult. Of the 17 boxes (136 pieces), there were 6 that were very damaged and 4-5 others that were damaged but still could be partially used. I submitted a claim for 1 full box (8 pieces) to replace the damaged ones. Fortunately, I had many pictures of the damaged boxes and well as the damaged content. Since I installed the flooring myself, it took longer than expected. Although I was right up to the claim submission date, Marcia guided me through the submission (through their website) but wasn't sure that it would be successful. Within a couple of weeks, the new box arrived. My thanks to Marcia for all of her help to retain a customer satisfied. Service Value Shipping Returns Quality Date of experience: December 15, 2022I placed an order for about $8,000. The flooring came in great condition and the floor looks amazing (see picture). Our contractor ordered 8 boxes too many and I had no issues returning them to Fast Floors. We saved a lot of money over our local company. We are happy we went with Fast Floors. Date of experience: March 20, 2019I have only good things to say about this company. We ordered quite a lot of hardwood from them for our own home as well as a rush job we were doing. There was a problem with shipment and product with this order but the company handled it so professionally that we hardly realized that there was a problem. I would highly recommend this company if you are looking for flooring. They have not just a "good" customer service department, they have a "great" customer service department. I had occasion to speak with them several times and mostly spoke to Yvette who was A+. I know people tend to be leery of dealing with an internet company who is clear across the country but don't give it a second thought when you deal with Fast Floors... they go the extra mile to see that their customers are happy. I will definitely use them again and highly recommend them. Service Value Shipping Quality Date of experience: December 7, 2017Had never ordered flooring on line before and would definitely do it again. Fast Floors customer support helped confirm the amount of flooring needed, price was better than anything I could find locally and arrived earlier than anticipated. Date of experience: June 25, 2019I was very skeptical about ordering online and from a company in FL being in WI. Salesperson Clayton was excellent in helping guide me through the sales process then handed me off to Brooke to process and get the order shipped. Yes, there was a few weeks for delivery, delays not on their part but because they were waiting for product at the warehouse. Product arrived exactly as promised. Would I recommend them YES! Will I buy from them again YES! Pricing was more reasonable that local dealers -including shipping costs. Date of experience: November 30, 2020I looked everywhere for the perfect wide plank French oak flooring and finally found it at Fast Floors. Their selection of pre-finished floors was amazing, the ordering process was effortless and the flooring arrived very quickly and in great condition. My contractor remarked how beautiful the flooring is and when I told him the price he was shocked. You will not find the same quality for this price. They were very communicative throughout the process and even helped fix an issue with stain colors not matching for the stair treads. This is clearly a very thoughtful business which puts customers first. So if you need hardwood floors, do yourself a favor and shop at Fast Floors! Service Value Shipping Returns Quality Date of experience: May 15, 2019Salespeople were polite and very helpful. After they received payment, the delivery company made 2 appts for delivery and neither was correct. When they finally showed up, they lost one item and the flooring was damaged. The driver left before we could inspect shipment and forged my name on paperwork, stating I received shipment in good condition. I have been attempting to resolve this issue with Fastfloors for 2 days, but they will only communicate by email. Now they are refusing to acknowledge the damage because the driver forged my name. Upon opening the boxes, most of the planks were chipped in ALL 30 boxes of flooring. Purchase 2/12/21; delivery 3/9/21 Tip for consumers:The initial purchase was fine and I thought I was getting a good deal. If the product wasn't damaged, I probably would not have any issues with the company. Products used:Attempting to purchase flooring. Unsure how issues with damaged and missing merchandise will be resolved. Service Value Shipping Quality Date of experience: March 11, 2021Fastfloors.com is also getfloorsonline.com. Horrible experience on $6800 order. Very deceptive firm. First, flooring price appeared a savings versus Lowes but then a $670 shipping fee wiped out savings (vs. Lowes free or $79 delivery fee). Second, got told item was backordered unlike Lowes. Third, and most important, delivery did not include all items and pallets were overloaded and crushed to the point the shipper could not unload product. We manually unloaded over 50 boxes at 66 lbs each. We immediately submitted a claim (on a Thursday) for the missing and damaged items but were told by Marcia we'd have to photograph each individual piece by Monday or the claim would be denied. That was impossible for us. The claim was denied... we we're even denied the missing items. Marcia was unfriendly and unsympathetic. Last, we realized the salesman asked us to pay via an echeck, later, realizing that limits customer ability to dispute. Overall, a cunning firm. Lowes would have returned, replaced, provided missing items... and cost the same in the end. Tip for consumers:Insist on knowing shipping costs beforehand. Insist on paying via credit card, not e-check, to allow later dispute if needed. Avoid Marcia in claims. Service Value Shipping Returns Quality Date of experience: May 13, 2023Not sure what all the negative reviews are about but most seem to be very old. They must of changed something inside their business. I had a great experience from beginning to end. The pricing was the best in town, they followed up with me throughout the entire order, and they delivered my flooring in less than 2 weeks. Their service was fantastic. I am building a new house so I have dealt with a lot of online companies. Fastfloors.com was very easy to deal with. Tip for consumers:I would call them on the phone. They are very friendly and will work out a special price for you over the phone. Service Value Shipping Quality Date of experience: July 30, 2016I purchased three separate orders from fastfloors.com. All three orders were delivered on time without any issues. We are now working in a large order of tile for our offices. I worked with a person there named Greg and I would highly recommend them. Date of experience: July 22, 2013What a selection! HUGE! And so many styles, there is sure to be a match for every decor! PRICES ARE AMAZING! The owners are hands on and their knowledgeable staff make the buying process quick and easy. I live in FL, so I can go to their showroom easily, but I have also ordered flooring for our son in Austin TX. He got a great price, super fast delivery, and a the perfect product for his household (totally waterproof because of pool & pets). We order flooring from these guys consistently, and have done business with them over the last 15 years. They are top notch, they deliver to our job sites, and have plenty of advise for every application and product. The owners are very cosmopolitan, and they are up on all the design trends worldwide. This also makes their business very high energy and interesting to us as home decorators and renovators. You wont be disappointed! Service Value Shipping Returns Quality Date of experience: January 14, 2020Hi Purchased almost 10,000 in floors from this co and what problems waited for sent me reducers but needed bull noses still waiting to hear back from customer service to get refund and return reducers they never called back. The long pole is still sitting in my living room I fell over it several times it's a disgrace never heard back after 12 r r mails and many phone calls when spending all that money you should call back never buy from this co fast floors they have my money and are a horrible co. They owe me money. Tip for consumers:Don’t buy from fast floors. They take your money. I’m reporting them to the BBA Service Value Shipping