I ordered the flowers but they weren't delivered. The support crew is silent. It's a scam! Be careful! I visited their Facebook page and there are many comments from people who were scammed. Service Value Shipping Returns Quality Date of experience: December 30, 2024I have placed an order as a thank you gift for friends visiting Barcelona. The order was made on 6th November. Until now 11/11 it has not arrived. My friends are leaving and will never get the gift. I lost 49 euros Tip for consumers:Will not use this company again Products used:Sweets and wine Service Value Shipping Returns Quality Date of experience: November 11, 2024Absolute disaster Absolute disaster! I made my order on 21 December for the delivery between 23 and 26 December and also paid extra for the delivery within a certain date range. Today, 28 December my order still has not been delivered. I contacted the company's support service and for 3 days (!) now I am receiving the message from the operator saying that FloraQueen is 'diligently' following up with the local supplier. But in these 3 days I did not manage to get any update from them and my order still has not been delivered. I am extremely disappointed as the timing for the order was of importance to me as I am trying to support a friend during a very difficult time. I am utterly disappointed and actually would like to cancel the order and will NEVER order from this company again. Date of experience: December 28,2024 Service Shipping Date of experience: December 28, 2024I ordered flowers for my aunt's funeral and they never arrived.I tried to contact with them so many times and they gave me a code that can't be used to place an order.So,they practically robbed my money.NEVER use this company. Products used:I didn't use any products as they didn;t deliver ANYTHNG to the recipient Service Value Shipping Returns Quality Date of experience: November 6, 2024I ordered a gift box with bottle of win for my colleague. The delivery was not accomplished. When I tried to find out why (after spending hours and having to overcome non-english speaking support) they said that the delivery was "destroyed" already, as the person was not home. Nobody ever tried to make it work from their side...Now they are sending me spam emails every day, and all attempts to unsubscribe are not successful. Never use this company, and no need to thank me for saving your nerves! Products used:gift box Service Value Shipping Returns Quality Date of experience: November 10, 2024My order has been done on the 3th December and was supposed to be delivered on the 5th but today 8th December no news about it and when I enter the reference ******* it says that it doesn't exist I paid 103 euros for it Date of experience: December 3, 2024Birthday order delivered 3 days earlier than required, the bouquet delivered is completely different from the ordered one, customer support ignores requests. It is absolutely irresponsible compan Products used:FLOWERS Service Value Shipping Returns Quality Date of experience: November 18, 2024I'm a florist in Vancouver BC Canada that floraqueen have not been able to paid us since April 2024. They don't answer phone and email and try to avoid paying florists and use a new florist after the old florist stop making orders for them and move to a new target florist. This company is a big scam. Service Value Shipping Returns Quality Date of experience: October 20, 2024One start is too generous. Both the recipient and I received messages that the order had been delivered (at 4am local time! Surely this should raise some eyebrows). The order was NEVER delivered, so we were lied to. Floraqueen has shown no interest in resolving the problem or giving a refund. This was a total rip-off and a fraud. Customer service and communication appalling. Service Value Shipping Returns Quality Date of experience: November 3, 2024Beware of this company please avoid at all costs They will take your money and you will never see it again nor your flowers they took £106 out of my account the flowers we're supposed to be delivered on the 18/10 I emailed contacted them on Facebook and instagram 3 days later they contacted me to say they had delivered them to the nearest place and I could pick them up from there over 20 miles away avoid this company like the plague they have really bad communication and there customer service is terrible Tip for consumers:This company should be investigated I have lost £106 it’s a rip off