Absolutely terrible. Worst online experience I have ever had. Booked a car and then needed to change pick up time more than 24 hours in advance which is says you can do... Except the website would not allow it and waiting on hold on multiple calls for over 4 hours because we kept getting disconnected was not enjoyable. Only to be told there is nothing they can do. If we don't pick up the car within 3 hours our reservation and deposit is gone. Never again will I use these guys. Date of experience: March 15, 2019Rented a car for my father, paid for it, put down that my dad was coming for the car. Once dad arrived they did not allow him to take his rental because he didn't have the credit card with his name on the rental. Which I filled out who was to come get it. Had a horrible experience figuring it all out. Where all they could do was cancel our rental. This is a waste of time for me and my dad to purchase and have him go through this stupid situation. Not renting from them again! Date of experience: August 17, 2022If you want a company that gives you phone numbers that hang up on you. The quality of there customer service is the PITS. You can't even reach Roadside Assistance. The number I called I was on hold for 25 minutes only to be hung up on several times. Roadside Assistance keeps you on hold for 22 minutes God Forbid you needed someone right away. Renter Beware. Date of experience: August 7, 2017I returned the car on time but they invoiced me for an additional 3 days plus late fees. Customer service has been terrible and no one has responded back except for an email to give me back 1 day since I told them I wasn't even in the State on the day they say I returned the car. I asked them to check the video to see I returned it on time. They said no telephone was available at the counter so they would have to send an email to the San Jose office to confirm. I haven't heard back. This has doubled my bill! Tip for consumers:Don't use them. They will over charge you, blame you and then not help you at all. Products used:Rental Car Service Value Quality Date of experience: February 20, 2023I flew into Vegas and hopped the bus like everyone else to find that I had to take another bus that goes to Fox Rental Cars out a ways from the rest of the rental companies. When I arrived I had to stand on a line for nearly one hour. When it came my turn the vehicle I had reserved a few months back, they had none. You then went outside and stood on another line that took two hours only to find that they had nothing that came close so they gave me a chevy traverse suburban which is much longer in length, it was hard finding a space and when I parked, it was harder backing up without a camera. The following day I took it back and they gave me a Jeep Liberty which was hard steering and noisy road sound inside, I brought that back the following day and they finally gave me the vehicle I had originally requested. I will say that the manager tried to do the right thing, but standing on a line for 1 hour and then standing outside on another line for 2 hours is just not worth the money you save because when you have to leave you have to return the vehicle then jump on Fox bus and then jump on to the bus that takes you to the airport, is it worth it, NO. I will never do this again, oh, and by the way I am in a motorized chair and it makes it much harder to get around because all the rest have already arrived and I am still catching up, so I am last. No problem, my turn does come. Many and I say many of the people on line were really pissed off and you could hear them saying this will never happen again. Bye bye for now. Stuart S. Date of experience: September 12, 2013