I ordered 2 items in the past 2 days. I order one flower bouquet and the other one was fruits. They delivered the first time the flower bouquet. I called because I have a missing item. They told me they are going to send it the next day. The next day I received the same flower bouquet. I called them and they have a really bad customer service. They even can't find the order number. I don't recommend this website at all! Tip for consumers:They don’t pay attention of what the customer needs Products used:They just refund me the fruits. I just got the flowers Service Value Shipping Returns QualityI ordered a beautiful fruit cake and instead we got something which I can't even describe. This was so frustrating. Terrible experience. I feel embarrassed :( Tip for consumers:Don’t order if you don’t want to ruin your celebration. Products used:I was offered $20 for compensation but I refused. Don’t want to deal with them anymore.Do not order from them. It's a subsidiary of 1-800-flowers and it's difficult to get delivery updates or confirmation of delivery. I live in a major city and received an email saying the fruit basket was delivered but it was nowhere to be seen. When I called the service number, they said the local shop was closed so there was nothing that could be done. This was ordered for a holiday party so there was no time for a replacement. Such a headache, don't order from here. Service ShippingThis company has a great product but AWFUL customer service. They don't give you and delivery ETA. The customer service reps can't give you any tracking. My order that I placed was late because they didn't communicate to me. When the order came it was dropped off by a doordash driver. This company needs to fix their logistics and be more transparent their customers. You will be disappointed in delivery with them unless you are ok with your order arriving at any time. Products used:I ordered a fruit basket for an employees anniversary and it arrived 3 hours after their anniversary celebration Service Value Shipping Returns QualityDO NOT USE. They will find every excuse in the book, they gave me the run around three different times from three different people on three different countries. If you do use them, don't expect your gift to arrive on that specific date. Ended up canceling my order for a refund then deal with those people anymore. Anything with 1-800 in the name is probably a bad idea to use in the first place so that is my fault. Tip for consumers:Terrible communication don’t even let you know what time or if the order is out for delivery, again save time and use somebody else Products used:None, returned them.Nice appearance, juicy fruit my fiancée loved it arrived on time, called when the arrived, looked like the picture I googled edible arrangements an some how ended up on this website, I didn't realize it until I purchased my order. I went to the reviews an started to become upset, but when my fiancée sent me a text saying how nice it was being that it was a surprise an she didn't know it was coming I was relieved I will order again thankyouuWe received an arrangement upon my mothers passing. The fruit was rotten and slimy, and there was no card, indicating who it was for or who sent it. Extremely disappointing.! I tried calling to get information and got nowhere!Ordered a delivery for a Sunday and received confirmation. Their tracking doesn't work so I spent 20 minutes on their chat service. They farmed it out to deliver on a Tuesday which is too late. They farmed order to save money and screw the customer. They made a few extra dollars by delivering on Tuesday, which is too late for what I needed it for.I ordered a bouquet to be delivered to a business. The delivery person reported twice that "no one was there." It is a business -- and they were expecting the delivery. Customer service was "curt." I cancelled the order -- NOT an easy process. Never again FruitBouquets.com! Service ValueI placed a order with this company for $71.43 that's fine not the problem. But unbeknownst to me, because it was not brought to my attention never mentioned, or asked my permission if it was ok to hold an extra $71.43 over and over again they just kept saying that's the policy and I have to wait 3-5 business days to get my money back! So I asked it's not in your policies and procedures to state this up front she said no! But it's in the policies and procedures to take the money and tell you afterwards her words! That just doesn't sit right with me. So me my family and friends will never use you guys again people shopping for the holidays and you guys doing what you want! Service ValueDelivery was delayed a bit because of the protesting in NYC. But they delivered as promised. Customer service rep Raynaldo was professional and offered empathy about product delay. I was NOT impressed with the presentation of the fruit bouquet. The apple were not covered with chocolate and the bouquet was missing the grapes also. See photos attached.Poor quality NEED REFUND! Unfortunately I am disappointed with this order because it was not what I saw on the website the flowers arrived withered and they were not enough flowers were very few the truth is that I do not buy again with this company and I demand a refund! Very expensive for the quality of the product, terrible service. I spend $97.62 for this? Service Value Shipping Returns QualityOrder was never delivered and they refused to process my refund. SCAM! DO NOT USE THESE GUYS! Service Value Shipping Returns QualitySo we ordered a bouquet of fruit and whatever i. Tuesday November 21,2023 to be delivered Saturday November 25 by 6 PM. It was made abundantly clear it needed to be delivered by 6PM. I even asked can they guarantee it, and they did. It was for the woman who owns the salon where my wife goes, whose mother had just died. The salon closes at 6 PM on Saturdays. So sure enough, here it is Saturday 11/25 and around 6:35 we get a call from the local franchise that the driver was at the salon but it was closed. Come on. The place charges over $100 for a few dollars worth of fruit on sticks made to look like a bouquet. Get it there on time. And when we tried to cancel it, the woman at the grand chose said she had to check with someone and get back to us. Still no call back. Fortunately we used Amex and can dispute the charge easily.The fruit looked like it went bad I feel like fresher and more presentable fruit should have been considering the price that I paid for.I made a mistake and ordered from here(thought it was edible arrangements)and it was a big one! Ordered a cake and 6 dipped strawberries for my Grandmother's 88th Birthday to be delivered on her exact birthday. The order was delivered the next evening.They come Completely failed to deliver on the product (1)I ordered the food basket on february 12th twelve from my wife to be delivered on the 13th 1 day before valentines day. The basket never arrived (2) I submitted an inquiry and no one contacted me until the 14th valentines Day to tell me that they couldn't complete the order. A complete waste of over 60 hrs of my time an no valentines day gift for my wife. (3) on the 14th when someone finally reached out they offered me a 20 dollar credit and my money back. A complete waste of time and terrible offer for my wasted time. I asked to speak to a manager and it's February 24th I'm still waiting no one reached back. (4) I called American express and got a refund on my own this company is horrible and unorganized Tip for consumers:Horrible company Products used:None never got bit Service Value QualityClick the 15% now offer, they do not apply it. Spent over 40 minutes on the Chat to get help, they finally said I must start the order over again. Huge waste of time and they do not honor their promised savings. Tip for consumers:The worst customer service ever. Products used:I did not place an order, they did not provide the promised discount.It was not delivered on the expected date even though I received 2 notices that it was Dealing with customer service is poor at best. No help w hat so ever. Upon delivery the next evening…fruit was spoiled and it had to be thrown away. No compensation was offered except for a coupon for the next order. Who would do that again. Pictures show what was ordered and what was delivered.My niece celebrated her 50th birthday. Due to COVID-19 the actual party was cancelled. Your fruit bouquet and balloon helped ease the pain- Thank youI sent this information to my son-in-law. He ordered something for her 94th birthday with a note on a card from him. Needless to say, she did not get her order, she received a different order that did not have her name or her address. She ended up with a platter that was intended for a family of a passed love one. Fruit bouquets, sent mom her order the next day, but no card. She had no idea who sent it nor did she get her personal message from my son-in-law. DO NOT BUY FROM THIS COMPANY! And to top it off, who in their right mind eats the core of a pineapple? On the platter, it has chocolate covered pineapple cores... Service Value Shipping Returns QualityI was kind of worried after realizing that I didn't go to the edible Arrangement site and actually ordered from Fruit bouquet instead I read the reviews And for the most part they were terrible So I was just hoping for the best...thankfully My order came without issue and my mother loved it,it was a birthday gift... the only issue that I had was they never sent me a confirmation email so had I not took a screenshot of the payment I made I would have never had a order number to check the status of my order.I sent a beautiful fruit arrangement to my sister for her birthday. Boy was I extremely disappointed and embarrassed when she sent me a picture of what she received! It was NOTHING like I ordered! Just because it's delivered doesn't mean you can just deliver anything not thinking we get a picture of the gift. What a horrible way to do business! NEVER AGAIN! Tip for consumers:Stay away from fruitbouquets.com Products used:Fruit BasketI placed the order for my mother in love. She had an unexpected surgery and is in rehab. She had been down. The Fruit basket arrangement arrived right after her therapy. It really made her day. Easy to order, tracking and all! This made my day! Products used:Fruit basket arrangement with two ballonsPlaced an order close to noon and delivery was same day. FRUITPERFECT. They always do a good job and the receiver was happily surprised and enjoyed their delicious tasty fruit & ballon.