They charge A LOT for shipping... and the shipping service is not commensurate with the price tag. While I recognize that part of the issue is the breakdown in service at Fedex (and others), the gorgeous-looking gift basket never reached its destination. Neither I nor the recipient was ever called or notified of shipping issues when we might have been able to do something about it (despite Gourmet Gift Basket asking for phone numbers in case there are shipping issues). When I called, they completely wash their hands of any responsibility and deducted the return shipping fee from my refund -- granted, a much lesser fee than the original shipping, but close to $60 in shipping total with nothing to show for it. Tip for consumers:I only have an email receipt, no picture or receipt that I can upload. Products used:Food gift basket. Service Value Shipping Returns Date of experience: July 5, 2023Mt order was placed on 12/12/2022 with a selected arrival date of 21/12. The order arrived at the courier facility in Irving TX on 19/12. Despite Houston being 3.5 hours away, the parcel was not delivered. I have used GGBs before but will not use them again, very disappointing. Products used:gift bskt Service Value Shipping Date of experience: December 24, 2022First time we used this company. It won't be the last. We sent a large basket to a new business associate and his family. The basket has something for all ages. They were very pleased, Selection of items was wonderful and GREAT customer service. Already planing to use you for holiday gifts. Products used:Girt basket Service Value Shipping Quality Date of experience: June 15, 2023Picture clearly shows 15 pieces of fruit, but only 8 were delivered. It is illegal to show a picture of something that is not included unless a disclaimer is noted. Their customer service could not be more unhelpful and rude. Unless you would like similar treatment, beware of this awful company. Service Value Returns Quality Date of experience: December 8, 2022I ordered two gift boxes for our neighborhood HOA. Both were received in their boxes upside down. Opening the boxes as you would think to do so, based on the box and information, resulted in the items falling out as the box was opened upside down. Also, the gift card I wrote to go with the items was not included. I have written three times to the company (and sent a video of the box being opened) and have not heard back from them. This exhibits very bad businesses practices. Service Value Shipping Returns Quality Date of experience: April 29, 2024Paid for express shipping for a guaranteed delivery date. Package arrived 5 days late. Called customer service and was told the date I paid for was "estimated". Um, no. It wasn't; that's why I paid so much extra. Requested my shipping costs back and was told it was UPS's issue. Again, no. I don't have a contract with UPS, gourmet baskets does. It's their job to refund the customer and get reimbursed by their contracted delivery service. Bottom line: Terrible company for mediocre food. You'd do better at Walmart. Tip for consumers:Don’t use gourmet gift baskets. The food is nothing special and the customer service is AWFUL! Products used:Cheese, crackers and sausages basket. Gag - it was awful. Service Value Shipping Quality Date of experience: December 28, 2022I ordered this for family to enjoy over the holiday weekend, since one of them is sick. I paid extra for two-day shipping for it to be there on a Friday. It was not delivered until the next Tuesday. It is now Thursday, and Customer Service never answered my email asking for a refund on shipping. Only going to give two stars because it did provide my family with snacks. Tip for consumers:Do not pay extra for two day shipping. Products used:Deluxe Gift Basket Service Value Shipping Quality Date of experience: December 28, 2022Ordered French Champagne and Godiva basket, they charged me $48.00 for overnight delivery, which I never asked for, only saw it when I pressed Order. The next day delivery took 5 days. My package was sent back to them due to 3 attempts failed delivery, which I dont understand occupants were home, since they just had baby, I assume UPS in CA could not find the bell or call. The told me I would get credit on my cars within 5 to 10 business days, They lie, Its going on to a month, still no credit, They dont respond back, when I attempt to contact them. I'm forced to dispute the charge now. Stay Away from this company! Products used:champagne basket Service Value Shipping Returns Quality Date of experience: January 30, 2023I paid extra for a gift basket and also chocolate covered strawberries to be delivered early for Christmas for my daughter who is away from home. They did not arrive on the 23rd as promised, and since she was away after Christmas by the time she got the fruit in the basket and strawberries a week later when she returned they were no longer edible! I contacted Gourmet Gift Baskets numerous times but no response whatsoever. A reply would have been appreciated. I understand delays can happen but due to no reply at all, I'll never use them again and would not recommend! Service Value Shipping Returns Quality Date of experience: January 7, 2023Ordered a gift basket before Christmas ordered chocolate caramel strawberries - recipient received ores paid $50 shipping to receive before Christmas recipient received wrong order Tuesday after Christmas called customer service still haven't gotten a response. Would order from this company first and last time Date of experience: December 29, 2022We ordered the mini chocolate bundt cakes with chocolate whoopie pies. I did not know what to expect. They arrived way before Christmas in a beautiful, reuseable box decorated with a nutcracker. The cakes were well protected in the shipping box. My only concern was if they would be fresh for Christmas. Each cake was wrapped in a sealed plastic cover. The one I had was delicious. I highly recommend Gourmet Gift Baskets! Tip for consumers:Delicious! Products used:chocolate cakes Service Value Shipping Quality Date of experience: January 2, 2024The gift that hits a unique genre, sympathy. What better way to comfort someone than with chicken soup! I've gotten many compliments for I'll or even condolences for 2020. Wish I had thought of this idea! Products used:Gift basket Service Value Shipping Quality Date of experience: February 6, 2021I had sea salt caramel & chocolate covered strawberries sent to me as a gift, but they were horrible. Horribly packaged, overly salted, thick chocolate, more than half of the strawberries were still not ripe. This company chooses to hide poor reviews on a separate part of their website and showcase the best on the product detail pages. No ability to leave reviews on socials or Google. No response from customer service either. Save your money or waste it at Edible Arrangements. At least you'll get a better presentation and actually good overpriced dipped desserts. Tip for consumers:Don't lol Products used:Sea salt caramel & chocolate dipped strawberries Service Value Shipping Returns Quality Date of experience: January 26, 2021I've ordered numerous items from GourmetGiftBaskets over the years and all have loved what they received. It's easy to order ahead, scheduling future delivery. I love that, cause I'm very forgetful. In fact, I have one set to go out next month. The products I've sent have been truly popular with family and friends. They've gone on and on about how delicious everything is. Highly recommend! Tip for consumers:Great service and tasty products Products used:Numerous...Cheesecakes, cookies, etc Service Value Shipping Quality Date of experience: May 29, 2022I don't live with my mom and for Mother's Day I had no clue what to send her, but I knew I didn't want to do flowers. After searching best gifts for mom's I stumbled across this website. This was my first purchase and I'm 100% satisfied I did! Mom loved it! Received as photographed cute packaging and one day earlier than expected. She's been hunting down the cheese ever since lol. The Rose was perfectly balance just like she loves it. I will be recommending and purchasing again Tip for consumers:This was my first purchase, I had no recommendations and it was perfect. Sometimes you just have to go for it lol Products used:Rose, crackers and cheese. Best Mom Ever gift box Service Value Shipping Quality Date of experience: June 14, 2021Was on vacation with grade school friends - I am now 61 - and it was going to be over the Halloween weekend and wanted to treat them to something special. So when we arrived at our hotel a Halloween Gourmet Gift Basket was waiting in each room filled with plenty of treats and no tricks! What a great way to feel like kids again! Date of experience: November 12, 2021I recently ordered a gift for a friend who was dealing with the recent loss of her mother. I had to contact customer service due to delivery issues and they were above and beyond in communication the whole time. I will definitely be ordering from this company again. Products used:Wine. Service Value Shipping Returns Quality Date of experience: July 6, 2021Thank you very much for helping be a part of my friends milestone birthday. We are in New York and could not get out west to celebrate with him. Having this basket delivered helped us be part of his day. I arranged with the resort staff to have this delivered with a bottle of his favorite wine upon their return from their day on the slopes. Everything was perfect and he was very surprised and they enjoyed the delicious, well needed selection. Thank you again. I will definitely think of you 1st when I need another basket. Date of experience: February 4, 2020Had been using another mail order gift company for my customers at Christmas. It was such a bother. Orders were going wrong on the web, trying fix them on the phone more than a headache. This is the first year I decided to rid myself of the BS and used gourmetgiftbaskets.com. I was amazed at the ease it took to order. The feedback from my customers was awesome. "When did you get classy?" And "Did we reach a higher level of gift this year". Made them feel good. Made me feel great! Thanks Gourmetgiftbaskets.com Products used:Christmas Gift Basket Service Value Shipping Quality Date of experience: January 5, 2021Truly delighted by the after sales customer service. Seth, one of their gift concierge even went out of the way to address my personal concern which actually is not theirs anymore. I truly appreciated it! Thank you GourmetGiftBaskets! Thanks Seth! I will definitely be returning for my gift requirements! Products used:Oreo Cookies Birthday Basket Service Value Shipping Quality Date of experience: January 8, 2021Extremely good quality, wide ranging selection so it easy to find the perfect basket for any occasion, and super fast shipping! With a regular shipping speed I got my product delivered in 2 days. I bought this to donate to a fundraising auction and this basket raised more money over its value than any other basket! Very pleased with my purchase and will be coming back to GourmetGiftBaskets for any future gift basket needs. Tip for consumers:What do you think would have been helpful to know? Products used:Shoes, jackets, belts, cosmetics, etc. Date of experience: November 12, 2021I have shopped at GourmetGiftBaskets.com multiple times (since 2018) for a variety of different holidays. Each time I and my recipients were simply thrilled! :) Everything is top-notch from the quality of the items to the presentation. Great variety, great pricing and the ease of both shopping & check-out can't be beat! I see no reason to shop elsewhere! :) Products used:Christmas goodie boxes, valentine's day candy & stuffed animal basket, father's day nut tray. Value Shipping Quality Date of experience: March 15, 2021Mostly empty boxes, not much food. For $200 I was expecting something worthwhile, not boxes that are 1/4th filled with snacks. Very disappointing and an embarrassment to have this gift basket be received by my family as a present. Never again will I purchase from this company. Date of experience: December 26, 2018We were charged for this order but never received it. When I called customer service the lady who helped me was rude and basically tried to make it all our fault. Gosh forbid the company take any blame. Will never use again. Date of experience: September 3, 2019My daughter lives out of state. I ordered her the gourmet baked goods basket. I had a choice of next day, two days away or five days away. Her birthday happened to be 5 days away so I chose that date I knew she would be home. It never showed. I checked tracking and it was literally 20 minutes from her home the night before her birthday. We are now 2 days AFTER her birthday and still no delivery. Gourmet gift baskets says, sorry but FedEx ground doesn't deliver on mondays, it will be there tomorrow(Tuesday). Um, 4 days late! And no retribution other than refunding the shipping charge. I'll never use them again for supposed family owned and operated, they treat you like a big corporate number, not a person Totally ruined a birthday surprise Date of experience: November 19, 2018