I ordered some specific drill bits online that would be hard to find locally and when the delivery was made the two more expensive endmills that made it worth paying the shipping were just taken off the order without notifying me. Now I have to drive to get them making the purchase a total waste of money. Don't order from them online, you're better off going anywhere else even if it means making the drive. Tip for consumers:Don't Products used:Drill bits Value ShippingLearn from our mistakes. Once you are on the list you will never get off. We have called many times asking to get off the list of this massive catalog and it just doesn't stop. Today we received 3. What a waste of paper and time. Zero customer service in this matter. Service ValueGrainger's charges from 20 to 200% too much for their products, which makes them the most expensive company to purchase items from. For example Grainger part number 4JY89 is $392.22 and Home Depots price is $180.82.Extremely disappointed with Grainger. Just ordered Stainless Steel Threaded Rods. 48 inches long. Two. And the rods were delivered outside of a box, no covering, damaged rods, and bent. Called Grainger and asked for our money back and they said no. We would of been happy to be pay extra for a tube that protects the thread from damage in shipping. The order was also late. We paid extra for shipping and it was a week late. We ended up just buying from Amazon which was faster and came in proper packaging. I guess you get what you pay for with Grainger. This is not our first problem with them. But this will be our last problem. Precision stainless steel threaded rod. How stupid can we be. Dont waste your time. They refuse to cancel the order. We asked if the second submission will be delivered the same way and they said they dont know. Stupid waste of time. We have better things to do with our time. Tip for consumers:Dont waste your time. Order from Amazon or other reputable online retailer who will backup their products with a full refund if they deliver crap to you. We even paid extra for shipping and it still arrived late and damaged. Products used:None of the products arrived undamaged. Zero usage. Service Value Shipping Returns QualityI decided to buy a handheld sprayer for weeds from Grainger since the ones I have bought from Home Depot only last a season. The Chapin sprayer I paid over $70 for didn't even last a season. I tried to order a replacement wand - their website sucks, used the Chat feature and the lady tells me it's $35 for a replacement wand. (Mine snapped off where it attaches to the hose). When I told her the situation and that I wasn't about to spend another $35 I was simply told "Sorry" and did I need any other help. I guess I will go back to the cheap $#*! that HD sells since it's at least cheaper. It's a shame that so many products are now disposable garbage. Very disappointed with Grainger's product and customer service. Products used:Handheld 3 gal sprayer Service Value Shipping Returns Quality4 days late on an order pick up with 0 notifications or mentions of a delay. Live chat support only copy and pastes scripts and does not help. Phone support, both regular and supervisors just as unhelpful. Either the agent laughs and disconnects the call, the supervisor tells you it is late and that is that, or you are told you are yelling so they can end the chat. There was 0 willingness to look into what happened, 0 willingness to express that this is not a common issue, and 0 willingness at all to want to help the customer, just hang up the phone. Terrible customer service. Terrible ship time. Terrible care for the customer's needs. I will not shop here again, I will choose Uline from here on out. A bit further of a drive, but they are EXTREMELY on top of things and will notify you the moment any incidents/delays/whatever happens with your order. Tip for consumers:Customer service does not care. Said they do not need to inform the customer on any delays what so ever. Products used:Tried to use their boxes, but so far they have yet to be ready for pick up when they should have been on the 16th. Service Value Shipping Returns QualityMy husband recently got laid off after six years. They let him go on 6/1/23, of which he worked a full day. They let him go at the end of the day, at which time they told him his insurance would be active until the end of June. Instead of that happening, they canceled it on JUNE 1 instead of JULY 1, leaving my diabetic husband who is a stroke survivor, and myself, heart patient, CKD, and many other chronic conditions, without prescription coverage. Now they refuse to acknowledge their error, which means that we're about to get very, very sick. Spend your money elsewhere. ServiceTried to re-order a restricted product. Was told the product is restricted and the order was rejected. Confirmed my account info and showed the order had been made once before after confirming the account could order restricted products. Then was told to resubmit account information to get permission to order the same product again. ServiceCalled to inquire about a specific product, they needed me to send them more information to search their inventory, asked me to email sample specs. Their internal email controls do not allow you to email a client service rep directly, you have to send an email and wait for their server to forward to the contact and then wait a few days for a response. Almost a week later I receive a response basically saying "can't find anything that matches what you want, when you have a better idea, call us back and we'll see if we can help". Geez... well that was a waste of all our times. Never again.You know her Hey my husband said that she Destiny Onsurez Grainger Texas called him to complain to him. I don't know what's happening? I just commented that I am proud of my husband. But I already sent the president of Grainger what is happening. I don't know why they blocked me if they aren't doing anything Bad? I think? Service Value Shipping Returns QualityBack in the day, Grainger was strictly wholesale. Now with the advent of the internet, their want-to-be (retail) customers have choices. These choices don't and won't include Grainger. With all the internet and television advertising, it would appear Grainger is in a financial crunch. Too bad. Products used:Various ServiceOrdered 2 steel doors over 3 weeks ago and was told that delivery was January 27. Then the following day I received an updated delivery date for the 29, only to be told over the phone tonight that the doors are in back order and won't ship before Feb. 11. When I told them that I should've been told and given an option to cancel much earlier, the smart person over the phone asked me if I wanted to cancel the order - two days before the initial delivery date. I am in the middle of a construction project now. I will incur huge delays and financial loss just because Grainger decided to delay my order without informing me early in the game. This is unprofessional, unethical, unacceptable. Never again! Service ShippingOrdered shoes on July 18, supposed to be here by end of July. Put off to end of August, no explanation. Put off til end of September, no explanation. Called today, Oct 21, chatted with Howard who didn't know anything who in turn connected me with Alex who didn't know anything. Seems like someone who works there and answers the help line would know something especially when my order is right in front of them. Proper training would be a huge tool in "online" information. Seems like nothing matters, just apologize and try to sell you something else that may never arrive. My company, Corning Inc., requires that I use this vender, what a sham! Tip for consumers:Don’t Products used:None so far. Website sucks ServiceI tried to cancel an order, talked to a Marcus Hayden, I would ask a question and he would pause for up to 45 seconds each time, thought I was being hung up on, but it was as if he was challenged and could not answer basic question. Put me on hold twice for 30 plus minutes each time... NEVER DO BUSINESS WITH GRAINGER! Tip for consumers:NEVER BUY FROM GRAINGER, unless you want to get ripped off Products used:None, they are a total scam company Service Value Shipping Returns QualityI am a Materials Manager with a large company. I encourage the many Vice Presidents, Senior Vice Presidents and other executives at Grainger to conduct a simple case study of your service level. Sit in a conference room and call McMaster Carr anytime from 7 AM to 6 PM. Within 2 rings you have a knowledgable, friendly customer service person. Now call 1-800 Grainger and see how long it takes to get to a real person to inquire about anything. It is a minimum of several minutes. Returns are easy as ever with McMaster, the website navigation is easier... etc etc. This is why myself and many other Procurement professionals are switching as much as we can to McMaster Carr. Grainger just does not cut it anymore in the world of MRO.Number 1: Our company rec'd 18 of those needless annual catalogs they send out. Just the fact they send these out to every person in your company that places an order over the past year is absolutely ridiculous, not to mention Extremely wasteful to the environment. Once they're delivered, the catalogs now OUR responsibility, though we never asked for them, and Do Not want them. Already this is HORRIBLE Customer Service! Such a wonderful way to treat your customers. Number 2: Now, someone (me) must take their precious time to figure out what to do with all these unwanted catalogs. Online, there's a customer service number on their site, to call if you have extra catalogs you'd like picked up. I call that number, though no answer... it just rings and rings. I try this number over again 3-4 times within 45mins. Still no answer. Finally, I call the main Grainger 800 number and get put on hold for nearly 6 minutes. When I do get to speak with a rep, I inform them of the issue with no one answering the customer service line so I can get these extra catalogs we never asked for, picked up. The rep never apologized for the inconvenience of the number no working nor did they give a reason why there was no answer. The rep contacted our sales rep letting them know they need to come p/u our extras. Nothing like making it super difficult so the customer wastes a ton of time returning them. Number 3: Once the rep said our sales rep would be picking them up, I asked the rep for a p/u time frame. However, that was not something they could help me with. Now, we have no time frame of when the p/u of these massive catalogs will happen and just get to wait - putting the responsibility of getting rid of them, back on us. Overly frustrated with this company! Service ReturnsOrdered 100 anchor bolts. A few days later got an out of stock email. No big deal I'll wait. A month later I emailed asking what's up. They told me it was out of stock forever but still listed on the site. I asked if it could be substituted for another product at the same price. They suggested an alternative and it was acceptable. So I asked to switch my order to it. They said sure, order it online again at the new price (10x the price I ordered the first one for). I got my money back but it was quite a run around. The prices appear good online but it's definitely a marketing scam. Service ValueCAN T SEND ME MY PURCHASE AFTER THREE ATEMPTS I ASK FOR A REFUND THEY GIVE ME A CREDIT. I DON T NEED A CREDIT BECAUSE THEY CAN T DELIVER. USELESS. Tip for consumers:DON T USE IT Products used:INDUSTRIAL GLOVES Service QualityI purchased quick dam online as hurricane Dorian was coming on the way and I was told that maybe quick dam might help, however after I order it I realized that was not the right item I needed and I called to cancel the order and they told me they could not cancel the order and it was too late. This is all within an hour or so. I asked them if I could return the item as I was not planning to use it and they said no. For hurricane items and the volume that we sell for the hurricane, we don't accept any returns. And I said but I never used it, they said no. Don't ever buy from this company, and I will report them to the state attorney office and consumer report office.I ordered $50k in modular platform components online. Shortly after placing the order, I called the branch and main office to make sure the order was being processed. I check again 22 days later. The website says the items are available for pickup, so I call to arrange for pickup of my order at the branch. Guess what... the items had not even moved from the manufacturer. NOTHING had happened in 22 days. No phone call or email notifications - NOTHING! So what is the point of having an online system that obviously does not work?I had never heard of WW Grainger until my son found the store on his phone he called me to see if we had the store in Tucson we do I needed 6 ceiling tiles he told me the item number for the ceiling tiles I ordered them was disappointed they were too big I called they gave me a refund number the same day I returned them no problem at all it took 3 days to credit my a/c there was no problem I would recommend them Very nice customer serviceYour boot truck came to my place of employment. It was the worst selection, and customer service I have ever bin apart of. I cannot see myself using yall againI purchased plumbing parts needed to keep water and heat on in my home and Grainger was there with hard to find parts and fast and dependable shipping - they got me out of a jam quickly! Products used:american standard cartridge and hot cold regulator Service Value Shipping QualityI ordered a ladder and tools for an Upnorth project. Got a great price, excellent quality, they paid shipping and I received the product the next day. Great Company to do business with.I've been a Grainger customer for 40+ years - either as part of my employment working for someone else or in my own business. They used to be 'wholesale only' and restricted their clientele to businesses - but the recession apparently opened their stores to most anyone with a pulse. It's a good thing. I can call their toll-free number and usually it automatically connects me to the nearest branch store. Their phone sales people are very good and their database (either accessed online or by their rep) is first rate. I can find out what's in stock locally for will-call pick up if I need it urgently or their shipping is very fast if I'm not desperate. Their prices are a bit on the higher side but they usually have what I need in stock - and I'm always in a rush when I call Grainger so 'in stock' beats 'lowest price'. Service Value Shipping Returns Quality