I ALWAYS wear a women's size 11 in every other brand, but the Gdefy shoes came and are so small that I can't even get my custom orthotics inserted into them (clearly their sizing is wrong). They claim to have a 60-day no pain returns and exchange policy, yet refused to exchange for the correct size (they only make women's sizes up to 11 so I would have to go to a men's 10 for the equivalent of a women's 11 1/2) and for some absurd reason they will not exchange women's shoes for men's sizes even though I wanted the same exact shoe just half a size up! The extremely curt representative said I would have to refund (and it would take 30 days to go back on my credit, plus I would have to buy a new pair, but I bought the original unworn pair with holiday promotions they then refused to apply to the new pair. When I asked to speak with a supervisor I was told it would be 3-7 days until I would receive a callback. Only then did I search reviews on the company to learn the owner of the company is being sued for false claims about their shoes and tons of negative reviews about their customer service. BUYER BEWARE!I have had a pair for over 4yrs. Just received my new ones can't wait to get to walking!By the way both pairs were Orion.Wear them everyday since I retired 2+ years ago have had them longer than that. I also wear them to exercise class and wonder when they are going to wear out. Thinking about buying another pair just for backup although they are still in great shape. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Lisa D. 1 review 0 helpful votes Follow Lisa D. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Run Too Small” December 20th, 2023 My husband is a 10.5 sneaker & I am a 7.5. We ordered Gdefy in our size. Too small. So we ordered the next size up. Still too small. My husband & I never wore a shoe a whole size bigger. Plus they feel uncomfortable. Returned them. Waste of time. Also saw, after research they were sued by the Federal Trade Commission for false claims of stopping pain. Don't waste your time or money Products used:Sneakers Service Value Shipping Returns QualityLove these pain relieving shoes. Be sure to order a size larger, maybe wide too if you need extra toe room. Putting the Ortho inserts inside takes up room, so order a size larger if you plan to use inserts like I do. These shoes are well made and have a wonderful heel pad (special patent) that provides an extra barrier between your heel (and spurs attached to your heels) and the ground your foot strikes. This shoe is designed around the human foot so it helps with correct posture. It also greatly reduces pressure and pain in the knees. Getting the right size and wearing both enclosed inserts is key to benefiting from the design of this shoe. I have severe pain when standing and walking, except when I wear these shoes or Crocs. I love these shoes and will buy another pair. I hope the creator continues to improve on his designs and adds vivid colors for unisex. The technology is something to rave about and podiatrists might consider sharing with patients about. Some shoes with similar technology cost up to $300. These are half that price and super comfortable for someone with severe foot pain. The seller offers a walking and running shoe. He may now have a yoga shoe out. I am researching all his products since I am pleased with this pair. Thank you to the engineer for creating a product that really does minimize foot pain. Tip for consumers:Because of this shoe I am taking a walk tomorrow with my dogs. I walked pain free today wearing these shoes. I didn't walk humped over either. I actually stood up straight like I used to. Showing these to my chiropractor tomorrow. Products used:G defy Men's MATeem Cross Trainer Hybrid Verso Shock, blue and orange color, Ortho and Diabetic Shoe. Purchased on Amazon for $135.00 with free shipping. Delivered in less than 5 days in a nice box with info about the technology built into the shoe. Orthopedic inserts are included. Use both inserts in each shoe to prevent the Ortho insert from slipping inside the shoe. The Ortho insert has the arch support you need for correct foot alignment. Order a size larger then you normally wear to allow for insert room. Service Value Shipping Returns QualityBe wary of buying shoes from this company if you're ordering from Canada. The invoice price of 140.52 ( including the shipping price) became 194.00 on my credit card. I reached out to the company for an explanation of the additional charges and no response. An additional $68 was charged for customs clearance.The shoes fit small and I cannot wear them. A waste of money with no option to return. Terrible service. Tip for consumers:The shoes were advertised in Canadian dollars but taxed in US dollars well as shipping. Products used:None Service Value Shipping ReturnsI should have returned or thrown these shoes away a long time ago. They caused me to have plantar problems as well as pain in my toes and arch. They completely killed my heels. I bought them for support at work, but they proved to be the worse shoe ever. I would've been better off with a no name brand.I have lower back issues. After one 15 hour day on my feet I'm impressed. If this continues I'll be back for more. Off to Europe 4 two weeks of walking so we will see if this 7 plus decade body can wear these out, Update coming!I just came across this brand at DSW looking for Nike as I always wear but to no avail. I tried them on and was instantly impressed with how comfortable they are and such a perfect fit! The design and colors are perfect; they also came with a "perfect-fit insert and corrective fit". Bye Nike... I found a new love! Value QualityIm bought trainers just before Christmas, and received after 2 weeks, since I start wearing was so happy, but now only after wearing them only one month they ripped, so I'm bought sandals they arrived after 4 days, and too small, trying to contact customer service, write emails didn't receive reply, no chances to reach costumer service, I'm so sad and angry, they totally scums, cheap quality stuffI ordered a pair of shoes from Gravity Defyer for my mom but we ended up returning as they're very bulky shoes. However, it's been 2 months and I still have not received the refund after calling customer service twice. Each time they create or update the case but do not tell me when I'll receive a refund. It's incredibly frustrating! Service Value Shipping Returns QualityPreviously loyal customer. Purchased Men's Black Mighty Walk for several years. Resolved heel spurs. However, recently experiencing pain at top of foot (Flat Feet.) Limping after long walks. Ankle soreness. Also, customer service at location was less conscientious than in the past. Do not recommend. Tip for consumers:Painful after long walks. Limping from pain above arch and ankle. Products used:Men's Black Mighty Walk Athletic Service Value QualityI've owned 2 pair of gdefy sneakers; very comfy, especially for a very heavy woman. But the bottom black layer has slowly been detatching to the point where I start to trip on the flappy pieces, thus I need to cut off any flaps. E6000 doesn't help even if I scrub where glue goes. I want another pair, but hesitate, especially for the price. Please help! Tip for consumers:Each pair was almost a year old before they began to peel, so I don't expect a refund, but it's still dangerous for us old women. Products used:ShoesDue to an accident that left me with limited finger dexterity, I needed a shoe without shoe strings. The Gravity Defyer fit the bill in that it has Velcro straps plus it's super comfortable and lightweight - yet another plus feature. Tip for consumers:Read my review. Products used:Shoes. Value QualityThis is one of the worst expenses and investment I've made into my feet the information I read is not for me I'm sure there's a million other Americans that are dealing with the same thing I am... beware of the marketing propaganda don't believe everything you read Products used:Mens sandals Service Value Shipping Returns QualityI called to order shoes in April of this year and was told I had a free pair coming. I ordered them and when I didn't receive them by the end of May I called. They said the style was out of stock and I said I'll take anything you have a size 9 in stock. They then said I'd have it in 3 to 5 days. I have called 8 to 10 times and was told the same thing every time I'll get back to you within an hour. Well it's now August 7 no sneakers no phone call. I sent an email last week and got an answer that they check into it. I hate having to write this but I don't know what else to do Tip for consumers:Be prepared Products used:Sneakers Service Value Shipping Returns QualityI purchased the gravity defeyer shoes on 10/30/21. I took them as my only pair of shoes on a cruise. The construction under the big toe broke down and I was walking on my toe which had surgery. The shoe structure disintegrated, I walked on my big toe very painfully and had to buy new shoes when we returned on 12/ 31/21. I have written 2G defy and emailed them with Proof of purchase and have at this time, 03/12/22, not heard a word from them. Tip for consumers:Beware of the shoes and service from the company: nonexistent Products used:Shoes QualityI used to struggle being on my feet all day for work or even exercise. I used to love hiking but overtime I get these weird pains in my shins and ankles after even just some light walking. My friend put me on these shoes and I've been soo much better. Thank god. Tip for consumers:Its so worth it Products used:Shoes Service Value Shipping Returns QualityI have bought many pairs of walking shoes from this company. They were all true to size for my size 15 extra wide feet. I need the wide box toe and have never been disappointed with the product nor with the service. Tip for consumers:I have recently bought enough pairs of shoes to last 2 years. Products used:Walking shoes Service Value Shipping QualityThe shoes are great until they're not; which is to say that the shoes do not last but about 3 months before they start falling apart and they are no longer serving the purpose for which you bought them for in the first place (pain relief, comfort). Unless you are rich and purchase at least five pairs of shoes in a year, don't bother with the VIP Rewards program. That's a joke and and borderline scam. I have never reached the Gold or Platinum tier and I have 12,450 points. Further, unless I was rich and spent all my riches on their shoes, I would never be able to redeem but maybe 1,200 points out of 12,450 points. The shoes are not worth the money because they do not last long enough to get your money's worth. The company is shady with the VIP Rewards program. Thumbs down. Find a reputable company with quality assurance. The quality of these shoes is short-lived and the company is shady with the VIP Rewards program. That has been my experience with this company and I do not recommend them. Products used:Cloud Walk. Service Value Shipping QualityI'm a retired veteran, on my feet all day. I tried this short boot/shoes with zipper sides in black. After awhile the upper started to move outward from the soles. Although no rips of the shoes the rippers tab's broke off so I was key-rings. The shoes are true to size so don't buy them bigger or smaller. Sorry to write, I don't recommend this product for the price is high and for the quality of time and service I used. I'm going to buy regular shoes, for I couldn't find benefits in these shoe product. Tip for consumers:Buy the size you wear. Products used:Black short boot/shoes with zipper sides.This company is awful when it comes to refunding your money. I bought two pairs of shoes from them for a total of $290, one men's and one women's, which did not fit. Was able to quickly return and exchange both pairs, which they for some reason charged me $155 and the same day credited me $155 so it cancelled the credit, which I wasn't expecting because it was an even exchange, The women's pair did not fit again, so I got authorization to return them for a refund. Gravity acknowledge receiving the shoes on 8/29 but still will not issue me a refund! The shoes were only tried on in my home and never worn. This is January and I am still trying to get my refund. Tip for consumers:Be real careful with any returns! Products used:One out of two pairs of shoes. Service Value Shipping Returns QualityI've had sciatica pain, knee pain, hip pain for a couple decades. I was skeptical about Gravity Defyer shoes, but my Uncle suggested I give them a try, so I did. I'm so glad I purchased the shoes! The shoes were awkward in the beginning because they're so different than regular shoes. Now regular shoes are an adjustment when I wear them. I highly recommend buying GD shoes if you experience pain. Tip for consumers:The shoes require time to get used to them. Products used:Running shoes Value Shipping QualityI work in health care and I am on my feet 12-16 hours a day. For the past 6 years I was in severe pain - back/knee/hip. I took a chance and ordered a pair of walking shoes. They have changed my life. By no means am I saying that my pain is 100% gone by it is now tolerable allowing me to enjoy life once more. Just after a few weeks my chiropractor noticed that I was standing straighter and that my mobility was significantly better. I am saving my Pennys to get me another pair. I LOVE these shoes. Products used:Shoes Service Value Shipping QualityBought 2 pairs of shoes that arrived too late for my trip despite paying for expedited shipping. Multiple email requests for an RA form were ignored and no one called back off the 877 number. So I just sent them back, and they shipped back to me again. Now in a credit card dispute to protect myself. SF, New York Tip for consumers:Try another Brand Products used:none Service Value Shipping ReturnsI bought a pair of shoes I have nerve damage in my toes a heel spur into bad knee I broke them in for about a week when shopping on Saturday was on my feet all day and my knee and my feet didn't hurt at all and the nerve damage in my feet are getting better Tip for consumers:Hopefully your shoes will come from Glendale not from Tennessee Products used:Shoes got three pair can't say much about your customer service and they're shipping department stinks they put the wrong label on the box Service Value Shipping