Very expensive clothes and the poorest quality ever. New jeans that are torn at the 4th time you wear it, buttons that break leaving holes in the jeans, defective zippers and a handful of nightmares. Where is located the factory? Really one may think that the quality department is non-existent. If not, they should be fired immediately Tip for consumers:Complete rip off. You pay luxury or premium brand but then you receive a very poor quality garment Products used:Jeans Service Value Shipping Returns Quality Date of experience: September 15, 2022I ordered clothes for Christmas took money immediately never received the items been a non stop hassle to get clothes or money rude ignorant customer service hang up on u won't even bother to check on order worse company ever never again don't ever order from them Tip for consumers:Stay away AWLFUL Products used:Never got order still fighting for order or money Service Value Shipping Returns Quality Date of experience: January 6, 2023I order from official e shop,I paid but one item (belt) missing.I communicate many many times but the customer service doesn't care about my issue.The parcel was re closed fluting transport and my paid belt missing.NO one cares.Never G STAR again for me. Service Value Shipping Returns Quality Date of experience: July 27, 2023I bought a pair of jeans online recently, I already own 4 G-Star Raw jeans so I know my exact measurements. However the new jeans were like a bag of potatoes so I returned them the next day. Three weeks later, still no refund and every attempt I have made to contact them has so far failed or received no response. I have now made a claim via Pay Pal and if that doesn't work I will have to go to Fair Trading Authorities. I will never buy from them again. Tip for consumers:They are simply not responding to my refund request despite theri so called return policy. Products used:Jeans Service Value Shipping Returns Quality Date of experience: September 17, 2023If I could give 0 stars, I would. Customer service is beyond horrendous. I ordered a pair of swim trunks on 07/10/23 but that date doesn't even show up because their system is so inaccurate. The amount of hours, phone calls that I spent trying to correct the errors that G-Star made is beyond unbelievable! And they STILL have not refunded me after receiving the return WEEKS AGO! I could write in full detail how terrible this experience was but do to want to waste another minute. Worst experience ever! Date of experience: July 24,2023 Service Value Shipping Returns Quality Date of experience: August 21, 2023I would like to write a scathing review about G-Raw clothing company, a brand I was once a loyal customer of, having purchased numerous items from them over the years. However, my experience with their shoes has been nothing short of horrendous, and I find myself questioning why their customer service team failed to assist me. Let me emphasize just how awful these shoes are! They are incredibly hard and uncomfortable to wear, making it essential for anyone considering a purchase to try them on first. Unfortunately, the company's customer service and return policy are abysmal, making it nearly impossible to seek assistance or return the unsatisfactory products. It is utterly regrettable that I have invested so much money in this brand, only to realize that the company couldn't care less about their customers. It's truly disgraceful, and I am filled with anger towards a brand that used to occupy a significant portion of my closet. Tip for consumers:Do not buy this product Products used:Shoes Service Value Shipping Returns Quality Date of experience: June 21, 2023The quality of the trousers was shockingly poor, and to add insult to injury, I was required to cover the return shipping cost for damaged goods. I strongly advise against buying from them, as the overall experience has been far from satisfactory. The decline in the quality of their jeans is evident, and the customer service only added to the frustration. Date of experience: January 17, 2024I purchased 2 items on G-star raw and they took 10 days to deliver. I recieved a notification on delivery and checked for parcel but found nothing. I contacted G-star raw for refund, and was told to contact USPS to file a claim. I reached out to USPS and was told i can't file a claim since i didn't have insurance. I contacted g-star with this information and was sent back to USPS. These people are thieves. I told them, it was their responsibility to check with carrier they ship with not the customers and even till now, still haven't received my refund. Advise, do not shop with them. I will post this on all website possible with this information Tip for consumers:Do not buy their product Products used:I got no refund from G-star raw Service Shipping Returns Date of experience: January 31, 2024My order was stolen and I never received. When I called about replacing or refund I got the complete runaround. Filed report with usps and sent it to them but they say they never received even though I sent it numerous times. Horrible customer service! Date of experience: October 12, 2023The G-Star Europe Support Team is responsible for the worst customer service I have ever experienced. Based in Japan, I have purchased over £2,000 worth of G-Star items over the last 5 years and not experienced any problems until I purchased a Christmas present for a relative from their UK site in November. The item was not delivered and the G-Star customer service team has constantly ignored my emails reaching out to them to resolve the issue. I first contacted the G-Star customer service team on November 27. It is now December 22 and I am still waiting for a response. I think G-Star is going bankrupt because there is no other way a company of this size would just ghost all its unhappy customers. Date of experience: December 22, 2023It is impossible to get in touch with anyone. Never received part of my order. After multiple emails and bad reviews on Trustpilot (Gstar responded within a few minutes on Trustpilot saying that someone will get in touch with me but it never happen. Basically the response is purely to maintain good PR) finally after about a month I got an email that basically says "too bad the tracking says it was delivered, file your complaint with the delivery agent. You are on your own." Absolutely no sympathy or any effort to help. So I basically just lost money and never get what I paid for, NEVER BUY FROM THIS COMPANY! Tip for consumers:Shop at your own risk. I can not stress enough avoid buying from G Star at all costs!!! buy from Diesel or ASOS instead. Amazing customer service & return policy! Products used:None Service Value Shipping Returns Date of experience: December 21, 2022My jeans came with 3 out of 4 buttons on the fly missing, straight up torn out of the fabric and nowhere to be found. Now it's my job to send this unusable mess back, to get any money back? Do not recommend Date of experience: September 9, 2022I was looking to get a nice pair of jeans from a sustainable company for Christmas, and came across G-star. They had an advertised sale (pop-up ads on-line) on Cyber Monday. I clicked on the ad, and the jeans I liked were 120$, down from 160$. While I was filling in the size info, the price flipped back to the original 160$!. I called Customer Support and spoke with Matt. He said those jeans were not on sale. All while I was still looking at the ad claiming the 120$ price! Matt offered no explanation, just kept repeating "not on sale". I then e-mailed Customer Support, but they never bothered to get back to me. The sale ad kept running the following day, Tuesday, as well. Would never purchase from this company, with it's rude customer service and fake ads. I'm sure their claims of sustainability are as good as their ads. Date of experience: November 30, 2016Ordered from them, the last sweater in my size. They screwed up the delivery address so I asked for it ti be resent. They said we don't resend so I lose out on the sweater completely. HORRIBLE BUSINESS! NEVER EVER AGAIN! WISH I COULD'VE GAVE NO STARS! Date of experience: October 18, 2023I placed different orders - toke forever to receive the package. One item has to be returned - I followed all the instructions printing the return label online, sent back by USPS with tracking number. It's almost a month since the package was sent and they never refunded. Every other week I call customer service and they say something different or ask to wait one more week to investigate. It's seems to me a very ease way to their customers lose the money. They do not deserve us as their customer. BUT if we call our credit card with proof of our loss because they are not honoring the return police - our credit card can refund us. Good luck! Tip for consumers:If you don’t get your refund from this store call the credit card with proof and receipt to place a claim - you can be refunded from the credit card because this company is not honoring their return policy. Date of experience: August 29, 2022The customer service is bad. Really bad. Like don't bother reaching out unless you like receiving automated emails. I'm on day 21 since I returned a product and there is no update on my refund. I'm going to go through my bank to get the money back because the company won't refund or answer my reach out. Products used:Boots Service Value Shipping Returns Quality Date of experience: January 26, 2022Will not answer emails or help with problems with your orders. Customer service fails to answer complaints even while contacting multiple times. Fraudulent activity. They charged my card even after contacting them to refund my order. Do not order from their website! You can't get a refund from ordering. Bad business practices. Tip for consumers:Do not order items off their website. If you have a problem with an order, they never respond. Many reports on the BBB for this company with similar problems. Products used:Clothing Service Value Shipping Returns Quality Date of experience: January 19, 2022They don't care about $#*!. Had a issue w shipping no response, $#*! came dirty. I'm sure they won't care. Credit Card purchases ftw ig... I'm charging back for this nonsense. When I buy slides I'm putting my foot in em, don't want them used... nasty. Service Value Shipping Returns Quality Date of experience: August 2, 2022Horrible customer service! Just horrible! I have no item nor a refund at this point! Useless communication via email with at least 5 members of customer service! Very disappointed. Wish I had never ordered from them. They treat me as if I want something for free! I DONT I just want my item back! Tip for consumers:Horrible customer service!!!! Just horrible!!! I have no item nor a refund at this point!!! Useless communication via email with at least 5 members of customer service !!! Very disappointed. Wish I had never ordered from them. They treat me as if I want something for free! I DONT I just want my item back !!!! Products used:None!!! Service Value Shipping Returns Quality Date of experience: March 22, 2022Is there any way to contact Customer service? I've been overcharged by this company, didn't get refund for cancelled order (cancelled by them) and I am trying to get in touch with anyone for the last 2 weeks. Byers, beware! This company has HORRIBLE Customer Service. Plus, they seem to steal money from their customers. Service Value Shipping Returns Quality Date of experience: January 15, 2022Refund- *******230 I am failing to understand what is going on. My sneaker was taken back on the 13/7/23 and I have not received any communication from Gstar until I wrote my review here yesterday ( 4/8/23) and now I'm being told that the sneakers I bought are "missing" and they are launching an investigation. What nonsense is that. The first time I called (21/7/23) I was told that on the system it does show that I had returned them and only then I was informed that it will take 10-14 days for the refund (instead of the 3-5 working days stated on your website).Now all of a sudden they are missing! I want my money! And the service is so bad that I am yet to receive a phone call from the last time I contacted you (ref:*******) when your agent told me had escalated the matter to your "specialist" department (because he too saw the items I had returned on the system- he also promised me a discount of some sort because of the delay from Gstar! This is very uncalled for and very frustrating. You do not have a proper system in place for returns. On your website you state that the refund will take 3-5 working days and I have been waiting for almost a month now! Worst online service EVER! Service Value Shipping Returns Quality Date of experience: August 4, 2023After 700 australian dollars in purchase I needed to exhange sizes. Return box was more expensive than the purchase. Several emails were sent. DHL doesnt recognise the return pick up. 3 months later, no communication was done on G star end. I would never purchase anything from this website. Shame on you guys Service Value Shipping Returns Quality Date of experience: August 6, 2021I got several items from this brand and the quality is unquestionable, nice designs, excellent materials and colors... Date of experience: March 6, 2023Love G-star clothes however if they want to make a dent in the e-commerce market they need to speed up their shipping and fix their website. Ordered my items on 4 May and they are scheduled for the 17 May (13 full days). Most successful e-tailers will ship in 1-2 business days with delivery between day 3 and 5. So 15 days is woefully slow. Secondly, I ordered a jacket which after 5 days of no shipping notification I was informed was out of stock and refunded. However, when I go to the website, it's "in stock". So there appears to be no link between the warehouse and the website. Thirdly, whilst I had items in my cart which I subsequently deleted, they still appear in my cart. Whilst not a big issue, it just seems they Don't have a good delivery model. Shame that the website doesn't live up to the product pricing (I. E high quality, good service). In this day and age, businesses that don't adapt generally fail. And if G-star does not improve, they will be out of business in under 5 years. You heard it here first. Date of experience: May 14, 2019Great site and great shopping offer. Never had any particular issue, I will keep on buying stuff for sure! Service Value Shipping Quality Date of experience: May 23, 2022