I had made a purchase online in mid November and had to return part of it…we don't have a Gymboree in our state, so I returned it to the Chidrens Place.that was December 5th and I have never received the reimbursement for the return.they have lied to me and now it is December 29 and I am told I have to wait another 3-5 days! I will probably never buy from this company and I would advise anyone to be careful with returns from them…they are liars!The package has never arrived. I contacted their customer service, was told to contact my financial institution. Cute clothes but still not worth the headache dealing with my bank during dispute process.I was excited when Gymboree announced their return. I loved the colors and designs of the previous Gymboree line. I am shocked at the poor quality of cloth used in the new line. Three of the dresses I ordered for my granddaughters appear to be made of inexpensive cotton sheet material. The fourth dress, a knit, hangs poorly. Also, the dresses are simply poorly cut. I am so disappointed.My credit card was charged with additional rush delivery fee but the items were not delivered. Called customer service but they said they can't help! Stay away and save your time and money. Service Value Shipping ReturnsI have been a gymboree fan for 10 years... but this is not the first time they messed up. Paid $20 to arrive by today according to their promise, but it missed the plane and is now arriving on Mon. Service Value Shipping Returns QualityI placed an order 10 days ago. The money has pulled from my bank account but no sign of my order. It hasn't shipped or even been packaged to ship. You can't get in contact with this company by phone or email. I have tried everything to just find out where my package is. I'm frustrated and angry as I was a very loyal customer.Kids dress collection is superb specially for girls, very cute dress and colors. New design and models, they have special collection for ladies too.I ordered items Nov 7th still not here called several times to have them help me find my package... told me inhad to contact the transport company would not even give me the number until I talked to a manager... transport company lost my package after I received an email from them stating they had lost it gymboree still would not do anything about it until over a week later... when I finally was able to get gymboree to help me they customer service wouldn't help me reorder to lazy... I finally said i would take care of it myself just give my money back! Tip for consumers:Don't buy Products used:Clothes Service Value Shipping Returns QualityI wish I too had seen these reviews before ordering online-that explains the great deals and free shipping. I ordered a few items for my daughters birthday (two weeks ahead) and unfortunately deliver is scheduled for two days after her bday. Ridiculous. Ill definitely shop retail store or go elsewhere in the future. The quality of Gymboree (especially outlets) has declined. Polo, Justice here I come.WARNING: My wife followed the link of gymboree.com Canda and shopped there. Well, there is no gymboree canada online as you will always get redirected to the US site. So she shopped and told me the amount thinking it was in Canadian. I found out that it was USD when it got charged to my credit card. The sad part was when it arrived at Canada Post and I went to pick it up. Of the $148, I had to pay an extra cash or debit in the amount of $41 for duties. My wife was not aware of any disclosure from gymboree about the duties.Cannot review the product JUST the shipping. Purchased on Nov 29... shipped Dec 14. Now it is Dec 26 and the shipment is MIA Why so long to put in the mail? This was my go to store when my children were small now that I have grandchildren I thought the tradition would continue... NOPE Service ShippingI made an order but didn't get any confirmation email. Also there are some mystery problems with my gymboree.com account - I can neither enter it nor restore password. Customer service is dead (I've been on the line ~50 minutes with no result, noone answers my emails). Will wait another week for my order delivery and then will cancel transaction via bank. Very disappointedI agree with another customer - if I was able to give them 0 stars I would have. WORST online experience ever. I ordered from Canada - seemingly from the Canadian site. I wasn't told it would be IN $USD. There was also a $55 charge for shipping (when it was noted as free shipping). The 7 day shipping took about a month. And the tracking code led to... nothing. No way to track ever. And no customer service rep would return an email. RUN don't walk. They are a disaster.Quality has gone down how come the prices haven't gone down also? Y'all close all the stores and then return inside of childrens place with the same high prices Service Value Shipping Returns QualityI'm very angry even more at my self because after my previous experience with them I unsubscribed but I kept getting emails. Unfortunately I bought stuff online again and I'm yet to receive it, I've been charged, I can't track my order, the stupid customer service line is not available on Saturday,... why the heck does their website say they are available Saturdays? This company should be locked - after they refund me of course... very very sad.I love the baby and toddler clothes at Gymboree. It's definitely my favorite store to shop for new outfits for my kids. They have unique designs you really can't find anywhere else and the quality is always there. I just wish that the clothes weren't so expensive, but I guess you really do get what you pay for. I've also bought online and later returned items that didn't fit in the store without any issues. Tip for consumers:Shipping for online purchases tends to be slow, so plan ahead. And take advantage of gymbucks offer when you can. Service Value Shipping Returns QualityHOLY F&*^! Literally the WORST customer service EVER. I had an issue with a damaged gift card and I've been on the phone with them for 2 days trying to get it resolved. The people at the call center are the absolute worst and don't know what the hell they are doing. All they do is put you on hold a million times and argue with you. Screw this place.If I could give them lower than 1 star, I would. I ordered from them over three weeks ago. PAID. But NOTHING. The order hasn't even shipped. I understand they're going out of business, but seriously. THIS IS WHY. Where the heck is my package? If you're not going to ship it, and LEAST give me my $100 back. This company deserves to be out of business.I think the tones and prints are adorable. I will be cautious with what I purchase. I realize Kids' Place claims Gymboree now and their stuff can be modest material too. Service Value Shipping Returns QualityHorrible customer service! Nearly 3 hours on the phone to TRY to get an order resolved. Gymboree is quick to process an online order and bill me but ships incomplete orders or doesn't process them at all. Shameful! Take your business elsewhere!When JCrew quit having their fabulous sales about a year ago, Gymboree ended up with almost 90% of my business. I buy for my niece's & nephews. Their clothes are beautifully made & sale prices rock. There's lots of "free shipping" days as well. To all that have had cust. Srvc. Issues I feel your pain, but I've never had to contact them!Gymboree should be ashamed of themselves. Terrible customer service. No option to speak to a manager. You're not able to cancel an order an hour after it's made because apparently it's gone to the warehouse. I feel so ripped off. I'm going to report them to Paypal for any good it will do. Stay away from this company.I have making six purchases all that is over chart and some of them is over chart, 100% I called them find out what the problem is they not cooperate the customer service is suck taking 3 day Tuesday was a problem finally I find out what the problem is a lot of those item I did not order they throw them in and they charged me anyway and I tell them to cancel all those older and they say no and they have to investigate and all that kind of stuff be careful what you ordered gymboree.comI am very disappointed with Gymboree Online! I ordered a dress and an accessory for my little girl last December 5,2017 and these are suppose to be for her Christmas gift. But, until now I have not receive it yet... I just ruined her Christmas... This is the worst place to order online and you bet this is last time I will order anything online from Gymboree... Too bad you already lost a client! :( :( :(I must say that I like their cloths however, the experience I had to purchase online was really frustrating! I had to return few items and they never credited me back on the full amount and I have been chasing them for months now. Their online customer service is not organized and not professional (unlike other brands I have purchased). I will only buy from their stores Never online!