Ordered package aug 12 2021 and paid for shipping 6 to 8 business days. Received order # but nothing at all since I purchased from company. You cant email or call because email is not in service and phone number just rings and never gets answered. This company should be put outta business! Scam and horrible services Tip for consumers:Dont buy Service Value Shipping Returns Quality Date of experience: August 23, 2021This company is a fraud, I placed an order for clip in hair extensions over a week ago and they refuse to give me a tracking number. Every time I contact their awful customer service department they say I will have one within 24 hours. 70 dollars of my hard earned money down the toilet with nothing to show for it. Whatever you do stay away from these scam artist unless you want to lose your money along with your sanity dealing with these people Date of experience: May 19, 2019Scammers Purchased hair. Have emailed with no response. Can't get through on the telephone. It ring and rings then goes silent and I can no log into my account. I have opend up a case against them through PayPal and they haven't even responded to that. Avoid at all cost. Only wish I would have read these awful reviews. I want a refund and will pursue until I get it. Not prepared to be ripped of by these scammers! Date of experience: May 14, 2019Never received a hair extensions. I have tried to contact the phone number is disconnected email address does not work no way to contact them. I also have contacted the two shipping companies that they would go through gave them my order number and they said they do not have the package rip off Do not order from them you will never receive your order waste of money Date of experience: August 18, 2020I bought this product because they claimed they are selling virgin hair. It is not and you first noticed that as soon as you see the packing. I know quality hair and I know this Isn't it. I haven't install this hair yet but don't expect nothing but a months or two wear. This is first time buying from this company and It will be my last. Regretfully Date of experience: November 1, 2018Frustration, anger are two good words to start with the others I can't type. I placed an order for over $200. I never received $171 of that order. I have sent abut 10 emails, and received one response telling me it arrived (yeah with a 1/3 of what I actually paid for). The phone number just rings, there's no live chat. BUY AT YOUR OWN RISK ~! I would never use these scam artist again. Only cowards take your money and hide behind a computer. BUY ELSEWHERE...PLEASE! I can't give it a rating at all -1 Tip for consumers:BUY ELSWHERE ~! Products used:none Service Value Shipping Returns Quality Date of experience: October 20, 2023Inconsistent extensions. Thick at the top, extremely wispy at the bottom. They claimed it was because the hair was "pre-layered". Riiight. I asked for a refund for my $90 order and was told I could get $10 back. I asked if that's really the best they could do and they asked me to either accept or they'll stop contacting me. Trust me, don't do it, it must be from China and it definitely Doesn't look like the pictures. The picture is 5 rows of extensions on top of each other. Tip for consumers:Don't! Products used:Sew in extensions Service Value Shipping Returns Quality Date of experience: January 22, 2022Not high quailty hair. Feels like doll hair! Be prepared to brush 1000 times a day. It feels like Barbie hair, sheds like crazy and the tape doesn't hold. You'll need to retape them all with higher quailty tape. I am a hairdresser wearing and applying all types of extensions, these are the worst I've seen. The customer service SUCKS. Date of experience: December 30, 2018Not happy at all with this company. Had I had known it came from China I never would of gotten it. To ship back PLUS take a 30% restocking fee is rediculous. And the hair is not at all what it claims to be. Buyers beware! Never ever buy their product. Spend the extra and get real hair! Date of experience: September 18, 2018I ordered $300 Worth of Peruvian Hair From this place. I never received the order or they sent it somewhere else. I will never order from here again. You contact them and they dont even care. Never Again. Date of experience: February 22, 2019This company is a SCAM. I had paid for extensions that were supposed to be 100% remy hair but it is MIXED hair. So half human, half synthetic. I reached out to customer service and sent them pictures to prove this. They did NOT help me, they told me it's my problem that I don't trust them. In the pictures you could see how the synthetic hairs in the extensions did NOT dye and were all fried up. I will alwsys advice people against this AWFUL company and terrible customer service. Date of experience: December 23, 2018Terrible customer service and return policy. My bank stopped payment until I approved the transaction because they aren't credible, I should've saw this coming. Once I received the order it was the wrong color. You need to know there is a BS 30% restocking fee subtracted from your refund ALSO they are trying to take shipping costs from my refund that I already paid for. 4 weeks later, we are still emailing back and forth disputing and still no refund. SCAM ARTISTS. Date of experience: November 26, 2019I bought blonde Extensions. They sent me brown. I called right away they said they would charge me $30.00 for shipping for an exchange and a restocking fee of 30%. No way I paid with pay pal they would help No they wanted me to Profived a tracking no. That would have cost me 184.00 for shipping. The seller never wanted to work with PayPal. Please read they just take your money and the Hair wasnt what they have posted. Date of experience: October 19, 2017Horrible business, don't buy from hairextensionbuy.com- complete scam. And they wont refund or accommodate, language barrier during communication, chunks of hair fell out the day i opened the package, before i even wore them- and black hair undyed in blonde extensions. Very thin hair with gaps and chunks that fall out. Go with any other company for your extensions, please, its not worth the trouble! Service Value Shipping Returns Quality Date of experience: December 6, 2014Took ages to receive order, which arrived after I needed it. Tried to cancel told already been shipped so too late. Told 30% re-stocking fee plus return postage. Appalling service Date of experience: August 13, 2018The hair is synthetic and is shipped from China. If you try to return they will not let you, they keep emailing offering a $10 refund even though your purchase is upward of $60. I'm actually planning to do a class action lawsuit so this business can stop existing! Date of experience: February 16, 2016I wouldnt even give them a single star. This place is a scam. Do not order from this website. Claim to be located in London. Its really a China retailer. I still have no gotten my products and it was order a long time ago. DO NOT ORDER FROM THEM FOR ANY REASON. Better to just save and spend the extra money on better service and products. Date of experience: August 22, 2017I have extension since many years and this hair is definitely not human hair. If there is human hair in the bundle it is max. 20%, so this would be a grade 3 hair (highest being 8) or in other measuring scales a Type D hair (A being the best). The measurement are based on how much % of synthetic hair is mixed in. I talked to the seller, they insisted it is human hair. Communication was reliable and fast. Color is nice, shipping was slow. I could return them but there is handling fee of 30% (!), and the shipment cost (to China!) is on me. Decided not to ship back but to never by again form this seller. First and last time. I also noted that if you want to leave a review you dont have the possibility to choose other than all 5 stars this really is fraud. I wish I had read the reviews before ordering and has taught me 225 dollar lesson. Tip for consumers:Do not buy from this site Service Value Shipping Returns Quality Date of experience: March 22, 2016I have yet to receive my hair. My review is very similar to everyone else. Ordered the hair, with what they showed was available online. Ordered it rushed, and am now being told it will have to be made custom, to wait another week. This site is ridiculous, I spent $300.00! I will be opening a dispute through Paypal. You will be disappointed if you order from this unorganized, unprofessional, low quality so called "Company". Date of experience: November 18, 2015I wish I could give them a zero because that's what they deserve. The hair I received is completely synthetic not even close to what they advertise. I sent it back and filed a dispute on PayPal and after weeks of going back and forth they agreed on a full refund. (Because normally they charge 30% restocking fee. Joke). Then when my PayPal dispute ran out I got an email from them saying we will only refund you 70% hope you understand! These people are a joke! I'd rather shave my head before EVER ordering from this company again! They should be shut down. Dishonest scammers. If you're thinking about ordering from this company PLEASE DO NOT it will be a huge mistake. I wish I knew before what I was getting myself into. Date of experience: December 23, 2015I ordered these extensions blonde for $75 so i could dye them blue to match my hair. I put the dye on and let them sit. They looked great up until i rinsed them out. Only half of the strands in each weft were blue, and more of a muddy blue at that. They are complete and utter crap! Do not waste your money on these scammers! Date of experience: June 29, 2015Scam... we received hair that was of poor quality and they asked us to resale the hair to get my money back. Never order from them. Stay away from this company. I will be filing a complaint and taking this to court. Date of experience: October 29, 2014I ordered 20 in, dark mahogany red extensions about three weeks ago. They came in the mail and are fabulous! Idid a few tests on a test strand they sent me, burned, colored etc. it is 100 percent real Brazilian remy hair! They are so easy to brush through, and match my hair perfectly without dying them. I got an 8 waft set. Date of experience: January 6, 2014I was so disappointed! Hair is a disgraceful quality, clearly synthetic. There is a 30 percent fee for returning plus packaging so after buying a product which cost 73 pounds I ended up with about 20 pounds after I sent them back. Extremely bad customer service DO NoT buy! It is a con! Date of experience: October 15, 2016I've ordered from this company about 5 or 6 times. I was satified with the quality hair and shipping times until my last order which was almost 2 months ago that I still haven't received. I contacted customer 2 weeks after placing my order and was told it shipped and was given a tracking number. When tracked it says its a pre-shipment, meaning they are preparing to ship it. Its been 2 months and still nothing has changed. It still says its in china and its preparing to ship. When I contact the company they say that the shipping information isn't up to date and that its shipped but yet they don't show any proof of it. I am a regular online shopper and haven't had any issues with usps or other shipping agenices tracking systems. I doubt it takes 2 months to update a shipping record of an item. I was told 6 days ago that they would send it again as express and send me a new tracking number... still no word or package from them. I am beyond fusterated now. I wanted to have these in time for the beyonce concert I just attended and didn't. Now I'm just over it and want my money back. As for the quality of the hair from past experience, its ok. I don't wear it for long periods of time nor do I dye it so I haven't encountered some of the other issues others have. I have notice that the cury hair does become very tangled and matted after time which can be a pain to detangle. I rather toss is and buy a new bundle. Date of experience: May 30, 2016