I've HAD to call customer service more than once d/t after logging in to my HSN account it tells me i can't place an order. It has my name & address etc but will not let me place an order. Then when i look in past orders all previous orders are not there. I end up signing out & ordering as a guest after a lot of hssske & then i can't track the order--it's as tho i never placed. I have never had these issues with any other company but multiple times with HSN.their website obviously sucks and is horrible then the TOTAL ASSININE INCONVENIENCE that you can't even email the company --- obviously they care ZERO about customers. Why should they? They're making tons of money & thst is THE ONLY GOAL. Tip for consumers:pathetic you can't email this company. no concern for customer we service...especially with such a substandard website that does not work well Products used:none recd yet & can't track order Service Value Shipping Returns Quality Date of experience: January 26, 2025I purchased a Canadian Ammolite Clover Pendant. The stone was so dark that my wife had to hold it up in the sunlight to see the stone colors. I returned it on January 6,2025, via their UPS system. Per the UPS tracking HSN, they receive it back in their whse. At Piney Flats, TN, on January 8,2025, at 9:52 AM. As of today January 15,2025, I still have not received my refund, I checked by credit card online. I called HSN customer service and their system shows that they have not received the necklace that I paid $302.00 for. The CS person told me that they had NOT received my return. I told her that the UPS tracking shows that they received it on January 8,2025, which is 7 days ago. I was told that it takes 7 to 10 days for their whse to scan in the return. I told the person that this shows that HSN does NOT care about their CUSTOMERS. Products used:Canadian Ammolite Clover Pendant Service Value Shipping Returns Quality Date of experience: January 15, 2025I signed up for their marketing list for a coupon but never used it. Despite multiple unsubscribe attempts and even calling customer service, the marketing emails keep flooding my inbox daily. Service Value Shipping Returns Quality Date of experience: November 28, 2024I order two packs of 5 pinup girl panties in the year 2017 and they are just started to show wear. However this year I order two more packs and on the second wear the lace is falling apart also holes. Date of experience: September 13, 2024I paid for a pair of shoes that was supposed to be here 2 weeks already! Now talk to a person that it's going to be in September 27th! I will never ever buy from home shopping club again never! Date of experience: September 19, 2024HsN Sells a set of 2 HP laptops for just over $500 they come with 4 gb. RAM. It is a windows 11 system and isn't worth using it as a paperweight. Don't expect to get any help from HSN or HP. Not suitable for a 6 yo. Kid.Total waste of time. If it sounds too good to be true then it probably is Products used:None Service Value Shipping Returns Quality Date of experience: November 26, 2023Very unhappy with the product and the return instruction given when you call the customer service. Should have returned as a customer from my last experience but at least now I know and i'm leaving a review this time.HSN not for me Date of experience: December 13, 2023I tried to order something on Black Friday with their code they put out on 20 off of 40+. I put my item in the cart and put the promo code in that showed the discounted rate in the cart but when I pushed to confirm the order i was charged full price for the item because my purchase notification came through my phone. I tried to contact HSN to explain why and they told me that coupons don't work with every order but if that's true why did I enter the code and it showed the money being discounted. They basically turned the cold shoulder and shrugged it off. Would not recommend buying anything from them. Products used:None because they over charged me Service Value Shipping Returns Quality Date of experience: December 14, 2023I have absolutely no faith in our hospital. Not only did a friend die for nothing! But my 8 year sat there for 5 hours during an asthma attack! 8 years old as I sat there watching junkies come I. And get helped before my defenceless 8 year old. I am absolutely horrified and disgusted with our health care system! Service Value Quality Date of experience: December 23, 2023HSN does not promise items they take your order knowing they are out of the product and they disappoint you iPad birthday gifts that never came. I recently ordered boots that never came. I recently ordered silver 1 ounce Coca-Cola bars for Christmas. They tell me it's gonna be be delivered they keep changing the delivery date and now they took the money out of my checking account and I never received them. They are terrible. I am never ordering from HSN again and I got it and I am going to cut up with a pair of scissors, my HSN card, BAD business practices. Don't take the orders if you don't have the product.! Date of experience: November 7, 2023Ordered a Kärcher window vacuum from HSN as Black Friday deal. Showed 12 units available and shipping confirmation came soon "ready for carrier pickup ". Since nothing was picked up after a week I contacted HSN. Explanation was that the item must have got lost in the shipping process. I asked for a replacement but was told the product is not available. Had to order a more expensive model directly from Kaercher which is already in transit. Ironically I received a " received returned item" confirmation from HSN for the money refund. Avoid this vendor! Service Value Shipping Date of experience: December 1, 2023They want to punish you for returns, I return a purchase and they charge me for return label? And they take forever to credit you back your money. Never again will I purchase anything from HSN shame on them. Horrible experience Date of experience: February 7, 2024Be careful with hsn card and flex pay the card company take the whole amount of payment then hsn still takes the flex pay, and if you pay early as i did the will not update your payment right away. There is not customer service after midnight they are closed. Products used:Security camera Service Value Shipping Returns Quality Date of experience: October 19, 2023HSN returns are awful. I sent two items back on Jan 2nd. One of the items was sent to NJ and made it. I had to contact them and ask where my return money was. It has been 2 weeks!. They said it should be in my account 3-4 days days. I am still waiting! The other item had to be sent an hour away on the other side of Johnson city TN,and for 3 weeks it's been sitting in Knoxville. It's just been ridiculous. The item is suppose to be on the way now. Guess I won't see my return money for another month on that item. How is it 2024!? And it takes a company this long to refund your money? Every other company I ever had to deal with was a 3 day wait. I will be paying off what I owe to HSN and deleting my account. It is just not worth the headache. I feel like I have to do everyone's jobs for them. HSN use to be a good company, but has gone done hill ever since Covid. I will not be using them anymore. It has become that bad. Date of experience: January 16, 2024Next holiday season don't believe that HSN"S Black Friday sales wont be around after the New Year. February and after you can buy those same items for hundreds of dollars less than Black Friday. You will not be able to return items for the difference. Tip for consumers:I don't like being took an advantage of in tricked around the holidays I'm on a fixed income and now I have to see you sell what I just bought for the holidays supposedly Black Friday and now you have it for hundreds of dollars less that's not fair so if I am going to buy anything from you ever again it will be after the new year when it's hundreds of dollars less Products used:Computer Date of experience: February 12, 2024My order was not filled and that was after I called back to get assurance it was. Later I called to see why order was not coming and told order wasn't complete now it can't be filled and I am out of luck ugh Tip for consumers:Consumer be aware Products used:QVC Date of experience: October 6, 2023Tried to order a new computer through HSN to get a deal and spent 2 days on and off the phone with HSN trying to get it only to be cancelled. All the info was correct but their system was incorrect. They verified several times to eventually tell me they were just going to keep cancelling my order because they simply dont want to and reserve the right to do so as a private company.? Why offer products if you are not going to allow customers to buy and why all this hassle. Stick to Amazon Walmart bestbuy. Literally any other site but HSN you will have the worst experience you have ever had with a website if you choose HSN. Guaranteed. Tip for consumers:Worst experience I’ve ever had with a website. Products used:None. Order could never go through. Service Value Shipping Returns Quality Date of experience: August 28, 2023This photo clearly shows a 2.5 Oz bottle of this perfume for 48 dollars, unfortunately during check out they changed the size to 1.7 Oz. When I inquired about it and asked if I could send them photo of what was advertised, they claimed that they no longer are able to receive any photos of thier damaged merchandise or any photo that shows something that they are fraudulent for. I guess if you can't see it, it doesn't exist. I have made a couple of decent purchases in the past, however. This was different, as I tried reaching out to "customer service... " BTW, I don't think that they are able to obtain that any longer either. BUYER BEWARE, that's all Service Value Shipping Returns Quality Date of experience: September 10, 2021They mark up items by like 400% on average and scam your elderly grandparents. It's actually pretty pathetic. These people should be in prison for fraud. Here's an example. Click this link to watch these scumbags sell what is on ebay for 140 dollars, for 450. https://www.youtube.com/watch?v=wKJ7RCeVJ-4 Service Value Shipping Returns Quality Date of experience: March 30, 2023Many years ago used payments and did enjoy that on sale items; decided to do so again as per medical and vitamin sales of quality. Applied for hsn card an instant approval. Went to finish a order n customer service number. Will not process/claims bal $58.00 due. Called repeated.? Really?! 1st time I have EVER heard of it. No notice online account either. Appalling. This is "their word against facts" & I am blocked from using their site even paying with my debit card. Hsn can forget about a recommendation or ANY future purchase from me or our 16 member extended family. Whom have blocked their channel(s) likewise. Date of experience: April 3, 2020Their customer service is a waste of time and any issue you bring up, they will probably respond with "I am unable to help." I wasted time calling UPS who couldn't help me because HSN messed up my order. Live chat is a joke. Multiple agents don't speak english and can't answer simple questions. Tip for consumers:Use other sites. If they mess up your order, they still blame it on you. Better to save yourself the headache. Service Value Shipping Returns Quality Date of experience: October 25, 2021Bought jambu shoes for 60.00 that fell apart in 60 days. Over the 30 day return and were sorry about that.no option open to me just throw away brand new shoes. Will only shop with amazon who have amazing customer service. 0 stars is too much for hsn. Date of experience: October 30, 2020Everytime something decent hits their website it's sold out before pay day. I mean how small is their inventory... like 6 of every item? Then items that are in stock cost hundreds more than Walmart or Amazon. Useless website taking up space on the Internet. I predict they will demise like Radio Shack. Tip for consumers:Build your credit and use a credit card to buy from anywhere. That way you get monthly payments, lower prices, and better selection. Products used:I bought a record player from them. Everything else I have wanted to buy in past 6 months are either sold out or insanely overpriced. Service Value Shipping Returns Quality Date of experience: January 5, 2021As with so many others they cancel your order with no explanation. I'm not sure if they're just trying to harvest people's credit card and contact information, but what other purpose would anyone have for running a website that doesn't actually sell anything? Service Value Shipping Returns Quality Date of experience: August 14, 2023Don't use their credit card. You are on hold, can't get them directly, they can't add debit cards online and their statements don't have a simple beginning, payments, ending balance. Definitely not worth dealing with HSN to go thru that! Products used:Jewelry, Water filter, etc Service Value Shipping Returns Quality Date of experience: September 14, 2023