I suffered 5 order rejections in 24 hours: iHerb dare to imply card problems, but a check with my card issuer reveals no card declination: transactions were approved and the approval was active until cancellation was initiated by iHerb: yet iHerb dares to imply "lack of funds", "suspicious activity", a load of bull: Products used:Health supplements Service Value Shipping Returns Quality Date of experience: October 25, 2024Sadly they used Evri UK.I live in a 7 story flat.Asked Evri too at least press my intercom for a delivery.Got a message by email it's been delivered only.They dumped the parcel in the basement of my 7 story flat where anyone could steal it.never using Iherb again. Tip for consumers:Abusive delivery Products used:Herbal supplement Service Value Shipping Date of experience: August 1, 2024I signed up made a purchase, money left my account. Iherb then deactivated my account, all the "help" on the website does nothing and just sends you in circles, I've made enquiries by email and opened tickets via their chat bot, I have even created a new account and still haven't received any replies to my emails. I don't know how I'm going to get my order or a refund if it is impossible to contact them. Spend your money elsewhere people Service Value Shipping Returns Quality Date of experience: May 31, 2024I had been a customer for a while, the way they pack the stuff is not safe and many times items arrive damaged and with the seal broken, after complaining they refuse to accept the return and replacement. I don't trust iherb anymore. Customer service is bad to say the least. Products used:Vitamins Service Value Shipping Returns Quality Date of experience: April 11, 2024I ordered 2 bottles of Life Extension Mix tablets on September 29,2023. I paid $119.74 and received nothing in return. I was also kicked out of my account. I'll never have anything to do with this company again! Tip for consumers:This has caused me not to take vitamins anymore because it's too expensive to receive nothing in return. Then kick my our of my account. This company sucks and is a rip off! Products used:Nothing, I never received anything. I Herb just took my money! Service Value Shipping Returns Quality Date of experience: December 20, 2023After I had paid all the 13 supplements, they suddenly closed my account. I tried to send email to their customer service but it kept kicking me out. You stole money from a person who is suffering from graves disease! Tip for consumers:If they coukd return my money Products used:Supplements for my hyoerybyroidis. Service Value Shipping Returns Quality Date of experience: August 21, 2023Placed my order, shipping 18-20 it gave me. Never received a tracking so i logged in my account is blocked due to "suspicious activity" i don't know why. Used virtual chat that doesn't work submitted 3 tickets no response. Spent 300$ and need my order or refund. Order # ******* I can't find a number for them and not sure if they are even legit. * iHerb attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: January 23, 2023Worst customer service,like Airbnb, bots and humans have merged. They do not want to refund even when failed to deliver.very strange company,without customer services outsourced to India. Presume all their FAKE reviews also written by click farm in India. Avoid disappointment.. Tip for consumers:Breach of UK laws dystance selling and consumer law. Products used:Vitamins, supplements Date of experience: October 18, 2023Ordered on the 7/12/2023, really wishing I had read these reviews prior to ordering. At this point I'd just like my money back for a product I have not received. I ordered based on the estimated delivery date and now they are useless to me. Absolutely appalling delivery time frame. * iHerb attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Date of experience: January 15, 2024This company has gone downhill very fast recently. They always mess up orders and customer service does nothing to try to fix it. From delayed shipping to errors that cause the package to be stuck midway for weeks, I've seen it all. It's a sham cause they use to be decent. Now every time I want to place an order I think twice about it. Shame on them Date of experience: July 1, 2023Zero Star is a lot! They sent me an outdated /expired " Shae Moisture Mango and Carrot Kid shampoo and conditioner " the way that the conditioner is not even coming out of the bottle in any way! When I sent a message to customer service, this is the response I received:::: "We'd like to offer you a refund through store credits as one time courtesy. (( but I should pay for the shipping cost)) In this case, you are under no obligation to return the item. You are free to use this item as you see fit, whether that means enjoying them yourself, sharing them with friends or family, or even donating them to a charitable organization if you wish." Tip for consumers:I used Shae Moisture Kids Shampoo and Conditioner 2 times on my 5 years old !!! Conditioner is not coming out of the bottle at all and I did regret a lot after as this is the indication of really being a really low quality product or being out dated ! Products used:Shae Moisture Carrot and Mango Kids Shampoo and Conditioner Service Value Returns Quality Date of experience: February 2, 2024I received the wrong product ( collagen power) Tried 3 xs emailing with pictures. All I receive back are repeated emails for the same request. I am now going to call my credit card Co and dispute the charge for not receiving the correct item. Products used:None Service Shipping Returns Date of experience: July 26, 2023My order was marked delivered but I never received it. You cannot contact them by phone. Their customer service is through an automated chat, and then you have the option to chat with a live agent. Agent told me my order was delivered by my garage door or side door which I have neither. She processed a refund, hopefully I'll receive that. When I placed my order I went by the iherb website reviews, but today I googled the company reviews and were negative stating that the company has gone downhill. I should've done that before. Tip for consumers:Do your company research. Do not go by the company’s website reviews. Products used:Never received my order. Shipping Date of experience: October 2, 2023Dreadful American company with fraudulent practices and awful customer service! Avoid at all costs! I used to be a returning customer and spend over 1000usd in total on orders on the website over the course of the last two years. The issue is that they wouldn't guarantee delivery of international orders so if anything goes wrong with the parcel on the way to its destination they are very likely to brush off refund or reshipping requests. The other day I received a package that was 4 items short and once I reported the issue they fired back with a refusal which they marked as 'friendly fraud'. Are you bloody kidding me? Where do you have the audacity to say such a thing to a loyal customer. I'd avoid them like the plague going forward as they scammed me out of 60 USD worth of goods! I'll have to get in touch with my credit card company to reverse the charges now Service Value Shipping Returns Quality Date of experience: April 26, 2024Their site said ordered December 14,2023 and delivered September 15,2023. Items did not arrive. They told us to check with the neighbors, and then the tracking number said it went to Castle rock Washington. We're in Texas. Pretty sure we know our address. We asked for reorder and we're denied so we're disputing the transaction with our bank. The only way to communicate with them is by chat. Very frustrating. Would give 0 stars but not given the option. Do business elsewhere. Service Quality Date of experience: December 19, 2023I bought 3 bottles each of 2 products. They shipped quickly but one bottle was missing. The only customer support they offer is chatting with an automated Bot. The "missing item" option is not available so I could not get the missing product. They offer reshipping but require you to ship back what you purchased first, absurd! There is no way to talk to a human. I'll never buy from them again. It is borderline a scam operation. Customer service in non-existent. Products used:Jarrows hyaluronic acid and MSM Service Value Shipping Returns Quality Date of experience: July 15, 2023My account was blocked after successfully placing an order and they charged to my Cc. Later they informed me it was due to suspicious login and order rejected yet there no one informed in advance. I requested to place the order again otherwise refund the money back to my account. No Response at all. Meantime dramatic automated emails receiving about they're trying to charge to my card again to place the order yet declined. So Disappointed :( :( :( Tip for consumers:Cannot Trust. Till you order items everything is smooth. once charged you will be happily waiting for the order delivery. then suddenly order is rejected and no more reponses. Service Value Shipping Returns Quality Date of experience: February 21, 2023It's always a waste of at least an hour to navigate the website I'm trying to get a customer service live agent but you're forced to answer the same question that is the time with the virtual agent. What's the point of trying to be healthy environment supplements when these robotic virtual assistant make your blood pressure go up. Equally as frustrating as their new shipping company. Orders are now delayed and getting a refund is time consuming. Tip for consumers:The customer service is so bad. It’s very rare that you get a live agent but if you do you have to fight for it for an hour. It’s an extreme waste of time Products used:Bodybuilding supplements Service Value Shipping Returns Quality Date of experience: April 19, 2023I have been trying to contact iherb for an hour. There is no record of my email or mobile phone yet they are emailing me regularly. There is no one you can talk to and you have to sign in to get a live person. But you can't sign in without your email or phone which they say they don't have. I will never order another thing from this company. It is too hard to get help from them! Tip for consumers:free shipping when you order enough value. I wish I had known I couldn't talk to customer service without all the rigamarole before I ordered. Products used:none. I did not want what they sent. Service Value Shipping Quality Date of experience: May 9, 2023The company lacks the most important element - technical support. After purchasing the goods, it makes no sense to contact them, they shift responsibility to the delivery company in every possible way and do not help the buyer in any way. The refund or resending of the goods was refused for the reason that the parcel was allegedly delivered. In fact, no one contacted me, the package is in an unknown direction. I'm trying to find her, but so far to no avail. All Iherb help is in the photo. Order number *******. Service Value Shipping Returns Quality Date of experience: February 13, 2023Iherb takes your money and does not take any responsibility of your order is not received. I have spent over $200 and a month later still have not received my orders. Iherb took no responsibility and will not reship or refund. Instead they reply with "contact our carriers" Their carriers have NO contact info. And it should not be the responsibility of the customer to track their order. It is iherb who hired them. They need to follow up! There is no number to call iherb nor person to talk to. Do not order from them unless you want your money stolen Tip for consumers:Do not use these thieves Service Shipping Returns Date of experience: February 12, 2023The site said my package was delivered. I didn't get it. I can't figure out how to talk to an actual employee. The refund options don't include package wasn't delivered. Can't get help. No vitamins and they still have my money. Not at all pleased. They should get customer service or shut the doors. Service Shipping Returns Date of experience: June 21, 2023I've had two separate issues with iHerb, neither of which was resolved. Once, I ordered a package with oils which supposedly were damaged during delivery and the package was sent back to the carrier (iHerb). Ive written to them twice to ask about a refund or whether the damaged products would be resent to me. No answer. Recently, I ordered a product I can't find anywhere else online (if I could from another seller…I would) and there is no transaction record anywhere. I closed the confirmation page and went on with my day. Weeks passed and it still have not received my product so I checked my e-mail to see if it had shipped, only to realize then I haven't received a confirmation e-mail or anything. Checked my bank statements and I have been charged for the product. Anyway, he very careful and tread lightly. 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