Placed an order 12/26/20. Charged immediately, yet never received order. Followed up 3 times since then with NO response. Status says items are backordered, yet I can go to their website and order them now and it says "ships same day". Feeling like they are a scam, wishing I had seen all these horrible reviews before placing my order. Off to contact my credit card company... :( Service Value Shipping Returns QualityOrdered a golf bag pull cart which did not arrive within expected ship date of 10 days. Tried multiple times to contact customer service leaving multiple messages and sending multiple emails yet no response. Finally I contacted the BBB. The next day they answered the phone I canceled the order. I never received a refund yet one month later the golf cart arrived: BROKEN! This was a product defect with a broken screw on the handle. Despite this I was told to take pictures so a UPS claim could be filed. STAY AWAYExcellent support and service. Product was NOT released into Australia so after weeks / months of searching and contacting the manufacturer and retailers ITH Golf were kind enough to stay in touch, alert me to availability, and promptly arrange sale and delivery. Price was excellent, and ESPECIALLY International shipping to Australia was best in market. I can only offer praise and support for this company and its team. My sincere thanks Tip for consumers:International Shipping was very reasonable, in fact better than all others. Products used:SENA M1 EVO Cycling Helmet Service Value Shipping QualityI ordered the Bat Caddy xr3. Inthe hole took my payment! I have no tracking number, ive tried to call customer service. Cant get through. Ive disputed it with paypal! This was ordered May 27th! I still have not gotten anything! Not happy at all! Will never buy from this company again! Im out $800!Unit looked Ok on the inside, but the packaging wasn't great. And Oh by the way, the unit only ran 5 times and died. Batcaddy guy said it was probably a return. Not stated when I bought it.Iordered a moto tec pitt bike on Friday night, order was processed and shipped Monday. I received it thrusday at noon.productwas exactly as ordered you can't ask for more. Super happy with product. Douglas KimberlingI spent over $450 on a Voice Caddy. They charged my CC, and even provided a USPS tracking number - which never went beyond 'a label has been created' (red flag). Called them multiple times and got conflicting answers as to the status of my order. Called them to cancel, which they said they would, but did not. Quickly had my CC provider cancel the transaction. I wish I had gone with my first instincts "if it looks too good to be true it probably is", because it is!Easily the worst customer service I have ever dealt with. I know it's a tough time for everyone and we are all dealing with a new normal. But I have sent three seperate emails about an order placed over a month ago with absolutely no response. I never write reviews, ever, I'm only writing this in the hopes that maybe they see this and respond. Don't waste your money here trust meI placed the order on the 3rd of December, did not receive any confirmation that the order was received until December 9th when I had to send an email asking for update. On the 11th an email was sent informing me that it was processed and shipped. The item was received around the 14th or 15th. I was hoping to get it sooner, as it was a gift. I ended up ordering the newer model from Swing Impact, and it only took 3 days, and the newer model works as explained. This one, I have to loosen it up even more, to where the threads are showing to even get it to "click". As I result, I would like to find out how to return this item. Thank you. Martin Wong *******840I read the reviews about response, which seemed a bit tough during the COVID crisis. I order a Clicgear 4.0, which everyone knows is a long lead time frame. Anyway, they got back to me within 4 business hours.I placed an order for an item that they stated was in stock on December 6th. I received an email stating that they received my order and no other correspondence. It is now the week of Christmas and the present I ordered from them will not be received. I tried to contact them because that had (allegedly) the same item in stock in a different color. They never picked up their phone. Sent me a refund of my money with no other correspondence. BAD ServicePlease be careful with this company In The Hole Golf. I have ordered a Mizuno 5 iron beginning of November for US170 with parcel delivery. Order confirmation received but the club was never delivered. I wrote more than 10 emails to therm to see what is going on and they NEVER ANSWERED! It may be a fake company. Too bad! Beat CLERC in SwitzerlandPlaced an order 12/17/2020. It says the order has been processed. No tracking number and no one with customer service can give me an answer or get back to me. I have spoken with 2 people and they were going to do an inquiry and email me back. Go elsewhere as I have done. Called again today to cancel my order. No call back as of yet. Will be calling my credit card company momentarily. Service ShippingThank you for providing the perfect replacement tube for my Sun Mountain golf cart. I received the order in a timely manner. Products used:Tire Service Value Shipping QualityOrdered a Bag Boy Compact golf cart on 5/8/2020. When ordered it said in stock. After placing the order received an order confirmation that then said product backordered with an expected shipping date of 8/2020. It is now Jan 2021 and after several attempts at contacting this company I have not heard one word from them. Now when I look up the status of my order it doesn't exist. I am resigned to the fact that I got ripped off $219.95 from In The Hole golf... What a real $#*!ty thing to do during a real $#*!ty time in all our lives. Tip for consumers:NEVER BUY ANYTHING FROM THIS COMPANY THEY ARE SCUM AS FAR AS I AM CONCERNED Products used:I never received the product after paying for it. Service Value Shipping Returns QualityLess than one week to arrive. Excellent Service and easy to deal with. Garmin product is not only a great piece of kit but it was exceptional value as well. Tip for consumers:If you are shipping Internationally, make certain that it is sent to your stipulated address. Goods are sent out from various locations and instead of double checking everything - some people use the lazy way of sending to the primary PayPal address.I ordered a simple charger, it took weeks to receive only to find it was the wrong one. They said they would send the right one but did not. After following up again with them they said they would send it and that no one did the follow up the last time I called. I asked why it wasn't sent after the last call and I was asked, "have you heard about Covid?" These guys are expensive, glib and unreliable. A bad combination.Product delivered by UPS to their wrong depot. They followed up with a phone call to me and the parcel was redirected correctly. I received it two days later. Good job UPS.I'm really disappointed that the product I ordered well in advance is now two days late. No tracking number so I can't query FedEx. This is a birthday gift and if it doesn't arrive today, I will go ballistic.I ordered a golf glove in July glove did not arrive in three weeks and I sent an email with a photocopy of the invoice asking to please contact me concerning any difficulty they were having delivering the glove. I sent a second email, I called, never receiving an answer And left a voicemail message and emailed once again. It is now November the glove is never arrived and I cannot get anyone to contact me.First time ordering from In The Hole! Golf and it was a great experience. My Bennington golf bag is exactly what I was expecting and was delivered at my door in Canada. This bag was easy to find on the internet but most of the companies didn't deliver to Canada. I was happy when I found In The Hole! Golf, they really delivered in every the sense of the word. Thanks for making me happy.Went on website to buy a few items and found that most items out of stock, the problem being they should say out of stock on the first page but it doesn't you have to click on the item to find out... total waste of time. Then after you order something 3 days later they send me an email stating all the products I ordered are guess? Out of stock.I paid for the shipping option that was supposed to take a minimum of 10 working days and I ended up receiving my product within 6 days! Considering my location in Thailand I think that is fantastic! Ordering the product was also very simple! Thank you guysOrdered a Alphard golf cart replacement battery for my cart almost 4 weeks ago, they charged my card immediatley. I have tried to contact them several times with no response. Looks like I may be out 170.00 What a Rip off! ServiceI purchased an item on 12/4 and it was charged to my credit card. I received the order confirmation but no other correspondence. I began emailing and leaving voice messages on 12/14 and never received a response. On 12/21, I finally called in and someone answered the phone. I was told they should be able to get it to my by Christmas and they would send me tracking info. I never received tracking info and called back on 12/22 and they answered again which was unexpected. They sent me tracking info but my order will not be here until 12/29. They did not even ship it until 12/22,18 days after they charged my credit card. I will never, ever order from this business again.