People don't use Jibjab, they just charged me on my old card from 2018 when I haven't even used Jibjab since 2018. I've just had to report them for fraud. Scam artists. Tip for consumers:they will charge you AGAIN years and years after you bought one product Products used:ecard Service Value Shipping Returns Quality Date of experience: February 5, 2025I thought I was signing up for a month because the ad said 3$ a month and it charged me for a year. Deceptive advertising is not good business practice. Value Quality Date of experience: January 31, 2025This company's customer service team is first rate. They responded to my inquiry within hours and resolved my concern immediately. I was very impressed as it is difficult to find companies these days that respond so efficiently and without hesitation. Products used:Birthday card Date of experience: October 18, 2023JibJab offers such creative videos that are so fun to make with the latest songs for your friends and family! You choose their faces, choose a song, then incorporate them with JibJab's high technology! You'll impress everyone you make a JibJab video for! Their customer support is professional and quickly responds! You won't be sorry and JibJab is worth every penny for their personalized, fun filled videos! Tip for consumers:It takes a bit of time to create the videos having to choose faces then JibJab personalizes their specific faces to the songs you choose! It’s super fantastic! AWESOME SERVICE‼️ Products used:JibJab personalized videos with pictures of your friends/family to create a super funny and fun video that will impress everyone, including yourself! Date of experience: February 8, 2023I signed up for JibJab to send one of their videos and loved what they offered, but had forgotten I'd agreed to an ongoing subscription. So when I was billed for another period, I asked to cancel and get a refund. JibJab responded immediately, put through the cancellation and made the refund. I am impressed by their promptness and their professionalism. Thank you, JibJab. Date of experience: March 29, 2024I signed up with JibJab a few years ago. The Site and cards was a lot of fun. Things change and I stopped using JibJab a couple years ago and forgot that it was on auto renew. Discovered this yesterday and went to contact them this morning. They already had provisions to request a refund online. Within hours I received a email informing me that the refund had been processed and per my request the account was cancelled. Outstanding customer service. Excellent product. Products used:Jib jab Service Value Shipping Returns Quality Date of experience: December 21, 2023Putting yourself, friends & family in creative, fun videos is a great way to spread joy and laughter. Choosing from many scenarios & occasions brings a smile to your face! Whether it's a holiday, someone's birthday or a special occasion JibJab's musical videos & eCards are fun ways to personalize a shout out! Date of experience: March 2, 2024I had realized that my subscription had auto renewed. I didn't intend to renew it. Jibjab is fun. So I sent a request for a refund and in less than 5 minutes, they confirmed refund! Great customer service. Products used:service Service Date of experience: August 23, 2023JibJab is definitely a fun site to make creative cards. When the time had come that I needed to cancel my subscription they were very responsive in assisting me with this process. Thank you JibJab till we meet again! Date of experience: October 22, 2018Your customer support is really excellent! I wrote a couple of days ago saying that in the coming new year I'm going to be retired, so I'd like for the moment being to unsubscribe. I did not intend to be fully refund as by now my subscription had just been renewed, but I was kindly emailed by Renee, who wrote I'd be fully refunded in the next 3/5 working days. I can't say but you're really extremely correct! THANK YOU! I'll be probably back in a near future\ Date of experience: December 20, 2018EXTREMELY entertaining, customizable videos for all occasions! AND, in addition, SUPERIOR customer service. Jib Jab lives up to their promises, and if there is ever a situation to be resolved, they have real human beings - rather than robots - to assist customers. I am truly impressed with their integrity, and highly recommend them to anyone who wants to put smiles on their loved ones and clients. Tip for consumers:Jib Jab has integrity and superior customer service! Products used:Entertaining customizable eCards Date of experience: February 29, 2024From starting to ending m account with JibJab they have not only given me a great product for my business, but also gave me a hassle-free close on my account. So rare today. Keep up the great work JibJab and i wish you all the successes you deserve Date of experience: January 2, 2019This was the best experience Ive ever had with any customer service. The Jib Jab reps were immediately available to resolve my concern. And it was taken care of within less than an hour after I called for assistance. Date of experience: May 1, 2018Jibjab has been a go to place for that sudden remembered birthday so can send on line, which is quicker than the post of course. Your greeting card/ video can be personalised to bring out such humour. My friends and family have enjoyed receiving them. Thank you Jibjab Date of experience: July 29, 2017One day after informing Jib Jab that I could not use the app on my antiquated phone they remedied the issue by refunding the entire subscription payment. This hassle-free, expedited approach, is how every company should respond to their customers. Well done! Date of experience: January 25, 2018I had lots of fun, as usual, making cards for my kids and friends quality and fun keep getting better! -------- but I was so surprised in the short time I've been gone how many not-family-friendly options you have added. This is a favorite pastime for my 5 year old granddaughter and me --- it would nice if those were locked up or something. Date of experience: September 3, 2016Jib Jab gave me a lot of Fun and I am quite happy with it. The photos and video can cause huge Surprise from family and friends and that is the big satisfaction. Please continue to add more new ones, otherwise not enough choice for a certain category like Birthdays. Many Thanks! Johnny Date of experience: April 19, 2017I had to cancel my subscription and it was taken care of immediately, and in a courteous and friendly manner. Thank you! Other companies could definitely benefit if they copied your customer service procedures. Date of experience: June 16, 2018Add another complaint about removing the "fine tune the head shape" option. I won't be renewing. I don't wanna be forced to cut off my friends ears and give them potato shaped heads. Simplified option for those that want it would make a hell of lot more sense. Thanks for screwing up something that functioned perfectly well JibJab. (sigh) Date of experience: November 14, 2013It was not hard to find the buttons/pages to stop my auto renew. Some other companies put up a wall so you almost give up and hand over your money in frustration. I will use jib-jab again simply because they are cool about business and are straight forward. Date of experience: May 13, 2019Had an account for years with JibJab and have enjoyed sending such unique and special "cards" to family members: starring them! Miss the political satire though, as that is what first got my attention to this "stuff"! Date of experience: July 30, 2018This review is not about JibJab products (as unfortunately it was not compatible with my mobile) but for their customer services dept. They were efficient, polite and attentive (very rare these days) and I received a refund almost immediately. Thank you JibJab. Date of experience: December 27, 2017I was looking for online greeting cards to send when I remembered a friend had sent me themselves as the Easter Bunny. Easy decision and much much more fun than other egreetings. Glad you use paypal l Date of experience: May 25, 2016Love jib jab. My only complaint (if I'm being pedantic) is that I really would like to have a larger choice of dance videos that I can put friends' faces on. I used just about all the good ones at least once last year, so need some new choices to avoid sending the same card(s) again this year :) Date of experience: May 22, 2016Really nicely laid out to let even a computer hostile dinosaur put together a fun personalized card. My sister-in-law even claims she enjoyed seeing herself as a dancing candle! Maybe more points for manners than honesty, but I'll take what-ever credit I can get! Date of experience: June 1, 2016