This is my second review here. I live in Australia. I have a friend in northern Russia who was feeling sad. So, I chose to send her a gift to pick her spirits up. I used Pickup Flowers for a second time and there was absolutely no problem. I used the support chat at the website for assistance in the process, and they we great. Flowers and a teddy bear were delivered surprisingly quickly, less than a day. She was so happy with the surprise when she came home from work. Pickup Flowers have proved totally reliable to me, twice. (Apologies for not sharing a photo so as to respect my friend's privacy). Products used:Flowers and a Teddy Bear Service Value Shipping Quality Date of experience: December 30, 2020Scam! Don't use them! Would give zero stars if I could! I've been calling and emailing and trying the live chat…. Nobody's getting back to me and I'm out of pocket and my poor mum didn't get any flowers for Mother's Day! Tip for consumers:Don’t use this site!! Scammers!! Products used:Tried to order flowers- never received Service Value Shipping Returns Quality Date of experience: May 7, 2022Never order from them if you want to avoid dissatisfaction. They send completely different flowers! Missing chocolate and get well note! They don't stand by their policy of full refund or replacing the order. Offer 10 % but going back and forth for at least 50% money back. Extremely difficult to deal with, phone lines do not work, chat cuts off as soon as you tell them the reason. Stay away! I wish i read reviews before! Pictures below is the first one what we order ( tulips and freesias), and not one flower we order was included in thier made up poor quality buqiet. Be aware! Date of experience: March 10, 2021I tried to send my gf flowers on her birthday, however, there has been apparently a problem with the delivery address, but they didn´t notify me about it. After forwarding the address again, I have emphasized to make the delivery before 6pm, cause after she won´t be at the office anymore. They confirmed my request and told me it won´t be a problem. In the end, she got off work and didn´t receive anything. Great job! Later on, they claimed to try contacting me via mail, but I haven´t received any message. Poor customer service and awful order processing. Don´t waste you time with them! Just unprofessional! Date of experience: November 3, 2020Sent a new year gift to my sister in Sweden which was supposed to deliver on dec 30. Today it is jan 2. I've tried to reach out to them by email, chat and phone. They do not reply email, chat is just an automatic service and phone they don't answer or they say "i will check with my team" and dont call back. This is just unbeliavable! Tip for consumers:Don’t use it, it’ll only create inconvenience and frustration Products used:Olivier and co calendar spices and oils Service Value Shipping Returns Quality Date of experience: January 2, 2022My order (flowers) did not reach the venue according to my specified date. I requested the customer care repeatedly, but the order didn't reach even the next day. Then I told the customer care to cancel the delivery and refund the money because there was no point in sending the flowers when the occasion is over. They didn't cancel and send the flowers after 2-3 days of actual delivery date. Moreover, the delivered flowers were entirely different from the ones that I had ordered. They were of low quality. I had very bad experience and I'm highly unsatisfied by their service. Tip for consumers:Please try to find other reliable websites having good reviews. Even if you want to get an experience from Pickupflowers.com, you must order the item well in advance because my order reached after 2-3 days of actual delivery date, and also the flowers were entirely different from the ones that I had ordered. Thanks. Products used:Flowers/bouquet Service Value Quality Date of experience: January 9, 2021I paid a premium for flowers to be delivered to my mum the day before Mother's Day. Unfortunately, the flowers never arrived. Upon multiple follow ups and absolutely no response from them, my mum received old flowers over a week later after I had requested for a refund for my order. Never buy from them. I will be reporting them. Tip for consumers:Don’t even consider buying anything from this site. You won’t get what you ordered and you won’t get your money back. Consider your money going to a criminal organization when you order. Service Value Shipping Returns Quality Date of experience: June 10, 2023Delivery has not been completed, all questions are answered with templates: they have problems, they have updates, give 24-48 hours and we will refund your money... They will not return anything! The money was returned only through the bank through which I made the payment - a refund. Do not trust the scammers and do not waste your time, nerves and money! Date of experience: October 4, 2020I was very impressed with the service. They let me know what was going on at all times. There was a problem with the order which was rectified quickly and was a better product than my original product. Date of experience: November 1, 2021I order flowers from them and had to get them delivered to my girlfriend in the hotel. I was in contact with the company all day and they told me it will be delivered on time for sure. My girlfriend was supposed to check out the next day. At 8:00 PM they tell me nothing can be done and the flowers will arrive after 2 days. After telling them that my GF checks out tomorrow and they would need to return me the money. The reply i got was "It is not possible, we can not return you the money". I was on chat with them for more than 3 hours because they do not have a working phone number! On top of that when i asked for a working number they gave me some random number which no one was answering. In total they costed my more than 150 pounds of damage and wasted my whole day trying to talk to them. DO NOT EVER BUY ANYTHING FROM THEM! Date of experience: July 18, 2020Review: I made the mistake of ordering from here for my fiance on Valentine's Day to go to the Philippines. Flowers were supposed to be in a vase but instead were in a box and 1/2 way dead! Some were tiny others regular sized. I emailed the company and this was their response. What a joke, avoid! Dear Customer, Thank you for your Email. While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist. Regards, Michael Tip for consumers:AVOID!! Service Value Shipping Returns Quality Date of experience: February 16, 2015I ordered and paid for a simple, lovely bouquet of flowers for my wife on Valentines day... waited for her phone call and it didn't happen. A week later and still no delivery. Customer service wont answer my emails but they didn`t hesitate to take the cash from my account. So I can only advise you all... DONT USE THIS COMPANY. They portray themselves as worldwide and professional but at the end of the day they take your money and run. The result... upset customers all around. Tip for consumers:Use another supplier. Date of experience: February 17, 2015I do not understand why so bad reviews are here. For me, these guys did a great job. I've ordered flowers at about 11 am on Saturday for the same day (delivery to Italy, Rimini) and about at 6 pm they delivered very nice roses to my girlfriend! Very good service and price. Support answered all my questions. P.s. I've tried to use local flowers shops - no luck, no delivery for the same day. So PickupFlowers is good option (and cheaper). Best, Nick Date of experience: August 26, 20180 zero rating, i am very upset with the flowers that you've sent to my sister in Saudi, it is old and rotten! Dhs. 320 for sending an old and rotten flowers! Shame on you! I will never use your service again! Tip for consumers:please do not use this company, they thought you will not know how the flowers will look when it is already delivered to the recipient. Shame on you for delivering an old and rotten flower to my sister!!! terrible!!!! Date of experience: November 27, 2014Me and my fiance had the worst Valentine experience with this company. It ruined our day and caused so much sadness. What was promised and advertised was not true. We received a very ugly floral arrangement fit for a funeral service. Satisfaction Guarantee does not work. We just received an explanation after 11 days. Poor customer service and what is worst, they made it look like it is our fault. Tip for consumers:Do not use this online site. A total RIP-OFF no customer service to answer your queries. Service Value Shipping Returns Quality Date of experience: February 24, 2015My order was not only delivered one day later but also the flower bouquet is completely different from the one I ordered. Please see the attached pictures. I cancelled my order this morning because flowers were not delivered on time. I believe that the whole situation has to be addressed as soon as possible according to your policy 'Refund or replace, if not satisfied'! Date of experience: December 22, 2016Terrible service. Took an hour to finally a response from what appear to be automated bots on the Live chat. Then to be told they cant deliver on the day due to high volume. It would of been nice to received prior notification of this. If you cant deliver flowers on Valentines day... whats the point of your service!? I will try get a refund... thankfully I didn't spend too much money. Tip for consumers:Dont Service Value Shipping Returns Quality Date of experience: February 14, 2015I should have checked these reviews before. It would have saved me the humiliating situation of sending probably the worst and most sad flowers ever to my mother's birthday in Brazil. They looked great in the picture and arrived on time. However, when I got the photo of the flowers from my mother, I thought deeply embarrassed. They didn't look anything like what I have ordered. Worst of all, they were all nearly dead, sad and completely inappropriate. These are situations in which I would have even preferred they didn't arrive... Service Value Shipping Returns Quality Date of experience: December 7, 2014I'll confirm what everyone is saying: stay away from this fake company. They're just scammers. I made an order and never delivered. No refund issued. Nothing delivered. They don't even respond anymore. But they charged my card anyway. Contact your bank, FBI IC3 and/or FTC. Date of experience: August 10, 2017What a waste of time. I won't bore you with the details suffice to say that the website checkout process can take half your day, especially if you need to update an expired card details. Don't expect any response from their customer services email address. Their live chat is not really live at all. Some computer says hello. Then silence thereafter. Stay away. Date of experience: August 25, 2015I ordered a combo present for my daughter to be sent to Romania. It was delivered on time. So I'm quite satisfied. These guys are not very professional, it took plenty of time to place to order with sending scans of credit card etc, but they didn't seem to be scammers. I believe, soon they'll improve their service and everything will be just fine. Anyway they offer a good choice at reasonable prices. So I wish them good luck!. Date of experience: March 8, 2019I ordered a bouquet for mother's day shipping to Macau and I was extremely worried due to the high number of bad reviews. The florist called my mother prior to delivery (despite me specifying not to call her and leave it at the entrance of her work place as a surprise) but was nice enough to deliver it to her home instead, as she requested. They delivered on the scheduled day and quite early in the day, which was great. The bouquet wasn't exactly the same as what I had ordered but the flowers were pretty nonetheless (see picture). They made my mother happy and I am relieved that everything went smoothly. Date of experience: May 8, 2020After placing my order... i went to see the reviews and was horrified on the reviews thinking the worst was coming... low and behold... 7,000 miles away... my fiance in Hong Kong received her roses on Valentines Day and on time... not only did it put a smile on her face... but it also got to tell her no matter how far I am how much i love her... high- five pick-up flowers... thank you.. Date of experience: February 14, 2017They Delivered the order 1 day late, my sister finally got the flowers in Oslo Norway. The quality of the flowers was not as in the picture but it was OK not that bad either.AT first I was very scared because I saw all these negative reviews I was thinking I got tricked... but Luckily It turned out to be fine. I'm not sure if this work with everyone though... For next time I would highly recommend websites which have option to pay with Paypal. Stick to them only. It's the safest option. Service Value Shipping Date of experience: March 12, 2016To start off I believe this place should be rated 3-3.5 stars, I'm rating it 5 to help balance the average. Why? Because they ship practically anywhere which is really cool. However I did notice their customer service/communication needs a little work. My first time I missed 2-3 calls and they didn't leave a voicemail message, then I got an email saying they changed my order without giving a reason. However my second order was the 100 roses and that went very smoothly and both flowers looked really really good. This company deserves better reviews. I will shop here again Tip for consumers:Answer your phone when they call Service Value Shipping Returns Quality Date of experience: May 15, 2019