I purchased Marathon watch from WatchShop. Paid over £700, the watch was advertised as a brand new one.I received clearly used watch with unscrewed crown and the original Marathon box was broken and stained with coffee. My assumption is someone had returned this watch and WhatchShop resold it as a new one. The box had totally broken hinges and had a big dent. WhatchShop returned money after my email but did not even offered to reimburse postage cost or some additional compensation for wasting my time. Now they promised to refund postage costs but I'm yet to receive any money from them. Reviews on trustpilot are mainly positive one but if you read some reviews online on independent forums, there are lots of customers conned by WatchShop in a similar way. WhatShop seems to be sending quite a few used/ broken watches which they advertised as brand new ones. This seems to be some sort of scam they run. Really disappointing.I ordered an automatic watch from them. When it arrived I noticed that it ran too fast, 10 minutes per every hour. Therefore, I sent the watch back to them as faulty. At first they sent the email that they had not received the watch! When I sent them confirmation from royalmail they found it after a week, and told me to wait as they had to test it. After two weeks, in response to my email, they inform me that they had tested it and found no defects and that they could send it back to me. They do everything to not send you a refund! Now I am taking the case to court. This is my last purchase from watch shop, never again!I bought a watch from them which just did not do what it promised, it was a solar powered watch which did not charge enough to last through the night, so was dead by morning, ie NO USE! We sen it back at our expense tk then have it returned and the box was torn and battered. Now it is radio silence! Tip for consumers:They are not even following their own refund policy, let alone the law! Products used:WatchesWon't refund a watch my wife bought me as a Xmas present even though it was never worn or taken out of the original packaging Products used:Watch Service Value Shipping Returns QualityNot happy at all Partner brought a engagement ring from her, site claims it's 925 silver BUT is badly damaged and the silver lining in the back is discoloured AND dirty between the fake diamonds...paid £188 in total for the ring(£180 for the ring itself £8 p&p) for the Thomas Sabo trilogy ring...for the money paid you'd expect a brand new ring not a discoloured ring that looks like it was worn for a time then returned then sold on... Tip for consumers:Dissmal service Products used:N/A Service Value Shipping Returns QualityNo support on 2 month old faulty watch. Rotary Tradition bought but faulty after 2 months. Contacted Watchshop for support (cut off twice before I could speak to anyone) but was simply told to take the issue up with the manufacturer as "they don't do repairs". No empathy help or advice. I don't want a repair, i expect a replacement after just 2 months. Rotary support only open for limited hours so will have to wait until their office is open. I certainly will not use Watchshop again, and won't buy another Rotary watch. This was to replace my previous Rotary watch but at least that one lasted 2 years. Date of experience: 18 May 2023 Tip for consumers:Clarify that this is Watchshop , and NOT Watch Shop. Confusing but 2 very separate companies. Products used:Watch Service Value Shipping Returns QualityI've bought watches from them them was faulty but didn't fix it until now. I'm still waiting may watch since last year can imagine. Tip for consumers:Very bad Products used:Watch Service Value Shipping Returns QualityFast shipping and good quality. I keep ordering sunglasses from here its more than five pairs. Love the website so much and would recommend friends to buy from here.Cancellation of order with imaginary reason "technical problems" on 27th December, still didn't get my money back, contact with shop is a disaster, they answering one for 5 emails. Service Value Shipping Returns QualityOrdered a watch. While they charged my card immediately 10 days later the order still didn't shipped. Went to cancel and was charged an 8% cancellation fee. Utterly absurd. This is not a reputable company. Stay away from this 2 bit operation. Tip for consumers:DON'T BUY HERE. EXCESSIVE RETURN AND CANCELLATION FEES. Products used:watch Service Value Shipping Returns QualityThey say it was returned bent and scratched. They won't refund you. An absolute scam. Believe the other reviews, just don't buy from them. Service Value Shipping Returns QualityFraud website nothing received. Website with Https secured. Not answer to emails. A fraud website side. Tip for consumers:Don't buy ... Products used:Watches Service Value Shipping Returns QualityDO NOT purchase from watchshop! Bought watch 249.04 2 year guarantee but would not fix fault! DISGUSTING! Emailed so many times to resolve STILL NOT RESOLVED! KEEP AWAY from this companyBought womens watch fossil For 179.00 attached to watch was a price tag for 110.00 when I saw this I checked other Webb sites and average price for this watch was 110.00 wrote to customer service several time and get the same response looking into it but never getting back to you bad companyItem was damaged and tacky. No ownership taken by the company. The bracelet arrived lose in the box with no protective packaging. Owned for less that 30 days. No refund given, instead was sent back to me in the same poor packaging sounding like a box of screws. Will be advising peers not to waste time/money at the Watch Shop. If you buy something as a gift make sure to INSPECT IT with in the time frame they allow or they will refuse to refund. Never have I had to inspect items before wrapping them up as presents! Tip for consumers:Don’t Products used:None Service Value Shipping Returns QualityI took a long time looking at the watches on sale. I selected the Casio Gold G Shock and was happy with my purchase. I then found out that they cancelled the order, with no word of a refund or any detail. Contacted customer service awaiting reply. Really useless. Tip for consumers:Don't bother, you will spend a long time reviewing & selecting the watch you want & they just cancel it afterwards. POINTLESS WASTE OF TIME. Products used:Tried to buy the Gshock gold, they cancelled the order after purchase & still waiting for refund details. Service Value Shipping Returns QualityI bought a watch from Watchshop and I have to admit that from purchase to delivery everything was absolutely faultless. However, when it comes to Watchshop's false claim that they will price match any offer made by another retailer, well that claim just isn't true. I found the exact same watch for a cheaper price at Ernest Jones. I contacted Watchshop who initially confirmed that if the the watch was the same model and it wasn't secondhand or from Ebay that they would match the price. So when I informed them it was from Ernest Jones I considered that they would uphold their price match claim. After all this wasn't some Mickey Mouse operation, this was Ernest Jones, the high street giant selling the same item cheaper. Alas No! And to top it all, No reason was given for not fulfilling their obligation, I suppose a letter to Trading Standards is required.I had the same standard response as a previous review on here. Their email is set as no reply so you can't challenge their decision. I wanted a ladies Citizen watch which was ‘reduced' to £113. Argos had the same watch on offer at £69.99, they refused to match. Argos gain and last time I bother with this company. Products used:None, bought elsewhere ServiceThis company steals photos from Amazon product listings and then lists them as their own on their site with a 500%+ mark up. They have no products and only exist to rip you off. The attached photo shows my product - a Swiss Legend watch strap that we listed on Amazon for $24.99. They are "selling" it for $129. If you order it from their website, you will not only pay 5x as much but you will never receive it.Ordered what was supposed to be 2 palats of Transformer returns from Amazon. I paid $50 each. What I got were 3 Chinese super cheap rip offs not worth $10. Leason learned, if its to good to be true it probably is. Products used:Toys, collectableMy watch broke shortly after it arrived. I sent it back (as instructed) and asked for a fix/replacement or money back. 8 weeks later and a few emails saying they're looking into the issue' and still nothing has been done. And I've not been told of any progress (other than to confirm they've got the watch) either. Awful customer service.After purchasing an Emporio Armani watch for my wife and I from the watch shop the battery run out. A local high end jewelers had been tasked to renew the battery. The shop manager come out and stated the watches were fake and asked where we had bought them. The manager had said he would report the watch shop for selling the fakes. After contacting the company several times we received bad attitude and no refund. The watch shop are disgusting pieces of $#*!e who's only interest is getting as much money for as much profit on fakes. I'd avoid that shop at all costs! Tip for consumers:Don't use the watch shop, you would be better buying direct from China or Pakistan Service Value Shipping Returns QualityIt is long time ago, back in 2016, I have purchased from watchshop.com my Tissot (invoice *******x). Just now something got broken, so I have visited official TISSOT representative office and service centre here in Vienna (Austria) and they shocked me my TISSOT is fake! And they have rejected to service them. So need to throw them...:-(Awful - cancelled my order without ever communicating. I only found out the day after it was due to be delivered. Offered me 10% on another order when I already had 10% off, not that I would ever consider this company again. Now a week later not even processed my refund, chased and have ignored my emails. Genuinely the worst service I have ever experienced, I'm in to luxury watches so would be a frequent purchaser of high value watches but no. Avoid, avoid, avoid.Brought a Seiko turtle PADI edition and it came in a completely different make watch box so I opened up a case with them through there customer care team and they basically didn't care and didn't offer to sort the matter and just ignored me very disappointed with there customer care I won't be ordering from there again