I ordered wallets from the official Minecraft store run by Jinx on May 7. It's June 30 and still nowhere to be found. Jinx's partner Newgistics' tracking is fake, every time I open the tab it's a different date for updates. Support says there's nothing they can do and it's cause of the virus. There's no excuse for this broken website, Chinese sellers online ship faster than this. No one should support these kind of awful and deceptive selling practices. Date of experience: June 30, 2020I had a problem with an order not arriving on or immediately after the specified arrival date due to the package being stuck internally, within my country (after having arrived in destination country it took over one month and three days to finally be delivered to my local post office). Jinx customer support guys were friendly and helpful and the issue was solved eventually. They respond fast and don't act like bots, which is a rarity lately, sadly. Recommended. Wholeheartedly Date of experience: May 26, 2016If you want to not only play the video games but wear them too, you are in the right place. They have t-shirts, water bottles, key chains, hats - you name it. They accept new designs by way of a t-shirt challenge which is fun too. Date of experience: April 28, 2014Would love it if you would put measurement on your site please. See my husband bought me a XL woman tee from there it was a wow shirt. I come and it looked like a small no one in my house fits that, so ended up giving to my 12 yr old niece Date of experience: April 7, 2017This website is a scam. Had to blow up their email to get a refund. Phone number doesn't work because it's not real. Was given a "return label" and told to send back the stuff when I got it. Guess what still hasn't arrived after 3 months? Because it never shipped. Please be aware especially if your kids send you a link to this website. Which is the only reason I became a victim of this website because my child sent me the link to buy birthday gifts. Tip for consumers:Just don't. Products used:None because I never received them. Service Value Shipping Returns Quality Date of experience: July 29, 2020Fit finder is probably the most useless sizing tool I've ever encountered, and because of that... I haven't been able to order anything accurately on Jinx. Where is a normal measurements chart? I typically wear a men's XS - using the fit finder, they suggest a M or L. I normally wear a women's L or XL (because your shirts tend to run on the small side), but your site just says, "Sorry, we were unable to find a good match for you for this product" and suggest S or M with a percentage of accuracy (15%/24%) It's a dang t-shirt. Are the sizes different now, or are they the same? Just give me the measurements and I can figure it out for myself. Date of experience: November 12, 2017Ordered item and was advised of shipment with a tracking number on 9/10. Since that time there has been no information regarding the order. I have contacted Jinx quite a few time requesting a status update on the order. They continue to reply with "sorry, it is now on it way". As of today they are no longer even replying to my emails. Date of experience: September 26, 2019Shirt left their shipping warehouse 2 days after placing order. I chose the most economical shipping method and took about 2 weeks to arrive (I live about 6 hours away from the shipping location, by the way). It made stops all over California before it made it to my house. I didn't mind though as I wasn't in a hurry to get it, but just wanted to mention all of that for those who want it quicker than 2 weeks. However, they sent the wrong shirt but a 5 minute phone call fixed the problem. The young lady who answered my call was very nice (being nice to customer service goes a long way, too). They shipped out the correct shirt and I received it in just 3 business days. They also included a prepaid shipping label to ship back the incorrect shirt. If there's a mistake with your order, I recommend that you CALL THEM (do not email). Calling is quick and the problem is taken care of right there and then. Date of experience: May 6, 2014I don't know whether it was a problem on my side on on theirs, but when I contacted the company I experienced that the customer service was very kind and helpful. Seeing reviews here of people who had problems with J! NX made me worry, but everything was fine for me. Response was within 24 hours (which was fortunate because I intended to preorder a limited item :) ). Thanks again to "Crash" Landon from support team:) Can't tell you about the speed of delivery, but I don't expect any problems there, either. Service Date of experience: May 22, 2016I ordered two items on sale and paid the same price for delivery. I did have no tracking number, I saw the letter type in the order details. And after one month I didn't get my order. Support told me that they could reship or refund, but they couldn't reship all items. I have received much more large packages from the USA for less price and with a tracking number. And I could not search for my package with my local post service, cause it's a letter! Date of experience: November 8, 2019I placed an order for PUBG merch back on 5th August 2019 and I paid for international shipping. I still haven't received anything nor am I able to track my order. Don't trust these guys and don't waste your money! I'm currently trying to get a refund.. Date of experience: October 20, 2019I ordered a Cyberpunk 2077 Samurai snapback hat from J! NX exactly three weeks ago, and my order was delivered today. I'm always a tad anxious ordering from American sellers, as they often charge heavy shipping fees for international orders, but I was pleasantly surprised that the shipping was only $5.14 (around £4). I had been waiting for this particular item to come back into stock for weeks, keeping the tab open in my browser and frequently checking it in the hope that they'd restock, so I went ahead and ordered the item despite seeing some negative reviews from fellow international customers. In my opinion, three weeks is a very reasonable amount of time to wait for the order to be processed and shipped from America to England, especially with the current postal delays due to COVID19. The hat arrived undamaged and is good quality. I am very, very satisfied with my order, and would happily order gaming merch from J! NX in the future. Service Value Shipping Quality Date of experience: May 26, 2021Well, quick and perfect delivery from Cali to Spain. Jinx T-shirt cotton is pretty good, the Blizzard one not so mucho haha. Also, I did a change on the order while it stil was on process and no problem at all, pretty nice people if you ask me. Date of experience: June 18, 2014I ordered a sweater from this website at the end of march 2015 and It is may 9 right now and I have not recieved my package. I have contacted them 3weeks ago and they said its been sent out already and I just have to wait. With jinx.com having overpriced shipping that takes over a month to maybe recieve a package is simply insane. Shipping from China or japan takes less time than that and its free shipping. You guys are rip offs and I will be sure to notify everyone I know about your service. Date of experience: May 9, 2015Why does shipping cost so much all of a sudden!? I wanted to order one Commander Jacket during your J! Nx-o-ween sale and almost had a heart attack when I saw the shipping cost! Over 27 euros for the slowest and cheapest option and it's shipped from London. The prices weren't that high last time I ordered. Sort it out J! Nx! Date of experience: October 15, 2015Ordered quite a bit of stuff from here, said it would arrive before 02/01 it is still not here. Gone to log in and there is no recognition of my account but yet I've paid for the items! I have emailed them & also wrote on Facebook & had no reply from either! Stay away! Date of experience: January 7, 2014Nice, quality products. The prices are a bit strong but acceptable if you consider the merchandise unique and of good quality. The shipping, however, is easily the slowest I've ever experienced. I had orders from China that arrived faster than this. I don't know if the tracking is trustworthy, as it states that my package arrived at *destination facility* over 10 days ago and I am yet to receive anything. Still, the products are very nice therefore I will repurchase but I do hope they will find a solution for their snail-slow delivery. Date of experience: January 10, 2014I have made 3 purchases on this site but only received 2. How messed up is that? They will not return any of my emails, calls, or posts to their facebook. I don't understand how a company can take your money and not have to answer to it. Date of experience: March 17, 2012This site has very little help for customers. Their shipping is on average 11-14 days, but you'll pay at least $6.00 for it, it's not even free for having to wait that long! That's also not including the 3-7 days they spend getting it ready to ship. They take forever to answer questions, if they even answer at all. I thought their selection was good, but won't ever be buying from them again. Date of experience: March 7, 2013Due to a glitch in their online purchasing system, I was charged twice and received two items but only received confirmation for one order so I had idea there was two items coming. I called customer service and was asked to send item back at MY charge, my request for a nice gesture (return paid by them) was not approved. So now I paid 2 shipping charges for their mistake. Thank you Jinx. That was the first and last time I am ordering from this website. Date of experience: March 13, 2013Some neat stuff at jinx! I like the user submitted pictures too, a nice way to get people to participate. I've made a few orders with jinx before, good selection, decent prices and neat points system for members of the community. I would have given Jinx a 4/4 if the delivered the goods without dealing with UPS. Date of experience: November 10, 2010While they are a legitimate seller of t-shirts and products (had bought several products in the past with no problems, They have shady business practices. One of their features on the website is a "submit an idea, and we'll pay you $100" sounds great! So I came up with the idea for a "Killer Pacman" shirt. I send it in and I never hear back from them, yet when I checked the new products, they had a new shirt with a "Killer Pacman" design on it. I emailed them to complain and they 'assured me' that everyone who comes up with original ideas that they use get payed- but refused to pay me. I'm not falling for the "someone else happened to came up with the exact same idea as me in such a short period." that they tried to give me- but after this I deleted my account and will never shop there again. Greed has been the downfall of so many good ideas and good companies, and it has taken another victim. Date of experience: April 3, 2010I submitted an order for a Christmas gift in plenty of time for Christmas delivery, but when I checked the tracking number, it was scheduled to arrive after Christmas. I contacted the jinx staff, and they not only immediately responded, they sent me my entire order overnight shipment (free of charge) so it would arrive in time for Christmas! That was awesome- great service! Date of experience: December 23, 2011I ordered a shirt for my son's friend for his birthday. Said it would take 8-12 days to receive order. I thought no way will it take this long as I have done my fair share of ordering from reliable buisnesses and it never takes longer than a week. First of all it took 3 days for the order to ship from the company (I'm assuming California.) Then took another 2 days to arrive in Nevada. Then no other tracking for another couple day. Still has not arrived. I'm sure I will not be receiving this order in 10 days which is when the party is. Think of how many more sales this company could have if they got their act together. Should not take this long. I've even ordered children's clothes from the UK and I get my order in 10 days. Getting orders out as quickly as possible should be a priority of any business. Will not be ordering again from JINX. Date of experience: March 6, 2013I have made a lot of purchases from Jinx and I love their products! But the last item was very faulty! Neither did the tee fit well nor did it have the right colors on the print! But that is okay! Things are sometimes defective and I understand! But what I don't get it why I have to pay for shipping the defective item to me and then back to them as well. Neither of the shipping costs were refunded to me! So I basically just spent around $10 dollars on a defective item along with the time spent in having to ship it back! The dollar amount here isn't the problem but the very fact that they don't really take care of their customers is! Wish it wasn't such a big disappointment! Really love your products! Update: I spoke about the order twice to your customer service stating the defect... And i don't think you would know the tee i am talking about. It was not ordered on my name but a gift for me. I have tees of the same size from you and none of them were so tight on the neck. And the text on the tee was much darker than the pictures. I can provide you the order number on personal message. Date of experience: April 13, 2016