My pajamas are great, but even greater is the customer service. I was concerned when there wasn't a phone number to contact them, but I sent the email and was assigned to someone who helped me with a delivery problem.I now have 6 of their onesies, all of which have stayed really soft and washed very well. I have ones made from polar fleece, cotton, and chenille. They are all I want to wear at home. My favourite is the unicorn-and-rainbow-printed one. I'm 5'6" and wear size 8M shoes. I got all of them in size small, which fits me perfectly. Their merchandise is shipped via USPS. I have had no problem whatsoever receiving packages on time. I love that they are constantly running promotions, which keep me coming back for more. Service Value Shipping Quality