I tried this company out, with a test domain to see the features and service. Well it was horrible, so I let it expire. A year after everything was off they started trying to bill me, first time six times in the first day. My bank caught it as fraud. I turned off that card, they still try several times a day to bill that card, and send me numerous emails everyday, saying I need to pay. Now they say I am on auto renewal, which I never signed up for. I have sent emails everyday, all of them bounce. I done the live chat, lady told me that she would stop all this. That was a week ago, still happens multiple times a day, everyday. I turned them over to the fraud division at one of my banks. These people are crooks, scammers, never do business with them. Date of experience: June 12, 2019One of the most pathetic hosting sites, i've come across - I have been hosting my website since the last few years with them and the stats of their uptime are pathetic highlight is their customer service is least bothered to rectify. I just didn't have time to move it to another host, but now I am moving on. Just do yourself a favor and don't fall prey to their pathetic service. Date of experience: March 9, 2014Don't waste your money at this company. You can get rid of your money with them, but after that you can no longer reach them. Their friendly 24/7 chat support is just a stupid computer program, that either doesn't answer or doesn't understand your question. Products used:hosting Service Value Shipping Returns Quality Date of experience: April 25, 2023I was with JustHost for over three years and kept waiting for things to get better, but they only deteriorated. First, I could never seem to backup my site for some reason. Customer service was atrocious, always claiming that everything was fine. My site experienced several hours of downtime at least once a month and since it took forever to get in touch with someone from tech support, it was up by the time they answered. How convenient! The final straw was when AT&T blocked the server I shared. JustHost gave me no information or indication that they were trying to work things out. Apparently, this happens a lot and innocent customers are affected because JustHost just doesn't care. I can't believe I stayed with them as long as I did. If you have a website, please go with another host if you rely on the site for your business or income. JustHost has only gotten worse over the years and I wouldn't expect any improvement. Date of experience: August 17, 2013Illegal web hosting site, after you pay they will all your private data like all id information and photo to save on there own server watch out... no mather if pay with paypal or not, they will get your money, block your account and get your photo, id, information etc just for little webhosting... to much risk that hacker get this stuff and i think it much illegal, paypal have there own security, they do not need to do that. Atm realy bad webhost. Watch out guys. Date of experience: April 4, 2014I was very disappointed with the customer service. I had been charged for the service for over 2 years and had not been using it. They had my credit card set up on some type of auto renewal. I was charged in January for a year and found it on my credit card bill on February 8th. I asked for a refund since I had not even used the service for over 2 years. Their solution was to charge me for January and then refund the other 11 months. Even though they could see that my domain was hosted somewhere else for the last 2 years. Very poor customer service. Tip for consumers:Do not use this company. Products used:web site hosting Service Value Returns Quality Date of experience: February 8, 2023JustHost went from one of the best hosting companies to one of the worst in the last three years. I have never dealt with such a dishonest company. I have just transfer all of my files to a new hosting company. Now they do things like shut your site down claiming it is infected with malware. Then send you a list of infected files that have no malware on them and then try to sell you sitelock for an extra $500 per domain. They raise your price with out warning. They add service and charge you with out permission. Date of experience: July 10, 2017A few years ago I cancelled this service with someone on their chat support. They explained that they couldn't refund but would cancel. I chalked it up to my fault. The next year my old site was Chinese adult spam. I explained I had cancelled. They said they couldn't refund but would cancel. Now this year they charged me again! They said they couldn't refund but could cancel my account. This is a scam company now. I would 100 percent avoid at any cost. I had to contact my bank and close the PayPal to prevent further charges. Nightmare company. Avails just host. Tip for consumers:Avoid just host Products used:Just host web hosting Service Value Shipping Returns Quality Date of experience: April 4, 2023Supposed Malware hit our site. Immediate 'upsell' to their internal 'security team' noting viruses hit our website. We cannot get into Justhost as it notes a "bad gateway' due to Cloudflare. The security team tells us to contact Just Host to have the Cloudflare removed we call them and they tell us to contact the security team. Hours later and much wasted time and frustration - our website remains down with us locked out by Justhost. We are being held hostage by Justhost! Given the business they are trying to generate, hackers are their internal friends! Service Value Returns Quality Date of experience: April 6, 2023This site and its hosting business are outrageous. They shut down a good website http://thejiannareport.com because they gave in to threats from other individuals. The jiannareport.com admins were not doing anything wrong. They had set up a database which is not illegal. Nor was it against the TOS of JustHost though that was used as an excuse to suspend the site. People who are considering using JustHost need to think about whether they will capitulate every time someone threatens them and not stand up for civil liberties. I give this site a very poor review for performance and would not suggest anyone sign up for webhosting with them. Date of experience: June 13, 2010It took a week, a whole series of contacts and my cancellation for Just Host to find the solution for my web site not displaying properly. Customer service is very poor! I received a message that my account had been automatically renewed. Then some time later I got the message that it was expired and I responded immediately. They did not ensure that there were no problems with my service. First my web mail was inactive and I was able to get that restored after some difficult chats which blamed the domain registrar instead. Then my website went to an earlier version although they were always hosing my website and it had been appearing correctly up until a week before. Just Host staff insisted that Weebly was responsible and after some difficulty in contacting them I was told that they needed to repoint to Weebly. I conveyed this information to staff but they would not act on it. I just gave up and cancelled my account. I have no reason to want to continue with their service after what I have gone through. Date of experience: April 6, 2020I signed up for a simple website with JustHost.com because they advertise Free Instant Set-Up and NO HIDDEN FEES. I worked on my site for 3 days and never could make sense out of their setup features. Never added any services. I got fed-up with it after 4 days and cancelled my agreement with them. That same day they charged my account for a total of $61.54. I wrote them since they also advertise a "Cancel Anytime". What a joke! First of all: I had to have the original Welcome Letter in order to start the refund process. I keep everything, so I had that. They had charged me for "Faster Server". Now, why in the hell would I order a "Faster Server" when I couldn't even build a website? After their "NON-REFUNDABLE fees were deducted I got $7.95 refunded. Stay away from JUSTHOST.COM. They are nothing but RIPOFF ARTIST. Date of experience: February 2, 2010I had no idea, as emails look like they are getting sent normally, but none have been received. Investigations that i have done show Just Host in a ban list and so most email providers will not allow emails through from JH! This is the issue "If your email IP is listed on UCEPROTECT-Level 3, it means your email server's IP address is part of an ASN that has a significant number of IP addresses listed as abusers on UCEPROTECT-Level 1. Consequently, emails you send might be rejected or marked as spam by servers using UCEPROTECT blacklists for filtering." Service Value Shipping Returns Quality Date of experience: February 26, 2024I cancelled my subscription before the renewal date and they charged me anyways! I spoke with the foreign agent who could barely speak English, and they refused to refund my account! Date of experience: August 9, 2023They sell you a lot of things that they will not refund. They have prices that are only good for the first day and then they double. They are difficult to cancel. The site was not as easy to use as they claimed. Date of experience: July 25, 2009I paid for my hosting and then within 2 days they completely deleted me from their system. Very disappointed and can not get hold of anyone. Date of experience: November 3, 2017Low rent company with low rent customer services. If you're looking at getting your pants pulled down when you renew, crack on. Service Value Quality Date of experience: August 24, 2023I had just signed up an account with justhost.com and added a few features to it, since their signup process is very inviting. Anyway, point is, I checked out the live support the same and following day and it was just absolutely aweful. I haven't experienced something so unprofessional in a long time. I actually switched to different representatives because one bad apple doesn't make the whole basket bad, but my experience got even worse with the second representative and the thrid wasn't helpful either. I was just asking simple questions, like "can you confirm the server version my account is running on" or "I have signed up for a dedicated IP, why do I have to upgrade in the cpanel when clicking dedicated IP, when I already paid for it at signup" and other questions. But the biggest stink is that I specifically asked about their cancellation policy and they told me they would refund the full amount, except $20 if I want to keep my domain. Thinking about my experience with live support I decided I'd request a refund and move on... turns out they refunded me roughly 50% of my 1 year prepaid expenses. All the added features are NOT refunded, even though live support tells you they refund everything. During the cancellation process they actually offer you a ton for free to keep you on - but I am sure they will charge you big time after the first year. Anyway, this experience was horrible and I consider justhost.com a scam par excellence. They really have it down to look great at first and then F%#$& you over big time. Date of experience: April 27, 2010Fantastic customer service. Great price for their hosting packages. Date of experience: November 15, 2013