Ordered some overnight groceries from Kroger.com. The guys show up but when I don't answer the door they just take my order and leave. No one tells me they need to see ID for some reason. Huh? What the hell for? No one else does. They just take a pic of the deliver and leave. I'll never use them again. What a crap operation. At least TELL people you need to have someone present if that is your policy.Kroger's online shopping is the worst experience. They have people answering the phone with attitude and just keep hanging up and put you back in the queue without letting you know. I have called four times and the issue still has not been solved. I am forced to file a chargeback on my credit card because their so-called customer connect has failed me on all levels. What protocol do you have in place if your so calls are being monitored? Disgraceful ZERO stars from meI have ordered 100's of times from Kroger and had my groceries delivered no problem. But for the last 2 months, Kroger tells me they can't find my address and doesn't refund me for my groceries. I spend a total of 2 hrs for 2 separate orders trying to get a refund. Thee most unprofessional company out there. I will never order from Kroger again and I spend $200 a week… Products used:None Service Value Shipping Returns QualityI tried to get cash back for $370 at customer service. They declined my card even though the money was in my account. They took the money anyway. They refused to give it back. I called my bank and they said that the money was already posted and Kroger should issue a refund and because they refused to do so that it was considered fraud and deactivated my card. I am about to file fraud charges. That was my rent money. They're going to get me evicted. Service Returns QualityWaited 3 hours past delivery time them driver showed up sat for 10 minutes with van running and drove off I called they told me van trouble so cancelled order after watching them drive away they cancelled order them held charges. Lied saying van broke down but sat running in front of building and watch them drive away cant reorder or go somewhere else because holding charges. Buyer beware lied and kept charges until they decided to release well after they camcelled order. Supervisor dishonest then said nothing they can do. Tip for consumers:Held charges after they cancelled saying van broke down even though was running and drove away from in front of my house. Products used:Delivery that showed up left and lied saying van broke down after parked in front of house for 10 minutes.You all think that the consumers are stupid. You go buy two 12 packs. Get two free but each pack is $9.99. That's $20 for two of them. You're paying for the whole for every f****** pack so you guys ain't saving. Nobody y'all need to stop with this. Trying to say you're saving people. You ain't saving nobody nothing. Kroger's is a big ripoff that's why I don't go there. Rip off Tip for consumers:You need to stop lying to the consumers because buying two pop and getting two pop. You're painful all the pop. You know we're not f****** stupid Products used:I got none because your prices are f***** up Service Value Shipping Returns QualityYou have already taken my time on the chat for over an hour... problem is not solved. Need I say more. Where are the negative stars I can choose for a review?. You do not value you members ot their time. Switching to Safeway even though they are more expensive. ServiceKroger collects your personal and financial data at check out. On my last shopping trip, I swiped one form of payment at checkout but the Kroger scanner "selected" a different credit card that was still in my wallet for payment. Despite multiple denials from Customer Service, an assistant manager finally admitted this was "a fluke" and refunded my money. I don't know about you but I keep insurance and banking cards in my wallet, too. Who really knows how much personal information Kroger collects from you when you check out? Hollywood Market is right across the street.So I spend about $400 or more per month at Kroger on Summer Avenue. Today I decided since the cashier was not busy, I would get in line and let somebody else pack my groceries. I get in line, unload my grocery cart and wait for the conversation at the end of the line to get finished. No acknowledgement that I exist, no hello, no customer service. I left the cart and the groceries and will no longer be shopping at this store (5 minutes away from home)...if they can't check their prejudice at the door they can check my groceries back to the shelf. Sick of this ***t Tip for consumers:no receipt because I left my purchases there because the customer service just is not worth buying into. Service ValueEvery time it will state delivered when it's not, then tell you it will be late.has happened the last 6 times. Then didn't get alot of the items you ask for. Absolutely terribleGroceries were to arrive between 5 & 8 pm. Got here at midnight with only a third of the items I ordered. Yet original charge is still pending