I have noticed that the complex kroger app is wearing down not only customers like myself but also the employees who have to help dissatified, frustrated customers. Some of the Kroger employees, out of frustration, are now refusing to help. I am avoiding Kroger as much as possible. Date of experience: February 4, 2025I'm an independent senior citizen and don't drive, living in the NE area of town. Today I contacted Kroger Customer Service@#*******377, after not receiving my delivery order on time and each agent I spoke to wasn't able to offer any resolve for my missing order via Kroger delivery truck, after many calls to the customer service 2hrs post delivery time, and I still hadn't received my food order, I was told my order was cancelled by the Kroger delivery team because driver couldn't deliver the groceries to the leasing office, the delivery instructions printed on my account never requested delivery to the leasing office but instead had precise instructions to call when at gate for gate code and instructions to apt. I've used Kroger delivery multiple times and even considering Boost benefits. But no longer will I be a loyal Kroger Customer! And I will file my complaint of this matter on platforms to share my experience with others in case this is something that frequently happens and I didn't know about. How disappointed I was having been left stranded without food from this delivery and the hold up on my delivery fee for 5 days before the bank will release funds. This should not have happened I've had many previous deliveries to the same address without difficulty or complications. Sincerely Former Kroger Customer Products used:Items never received. Service Shipping Date of experience: December 21, 2024Kroger cancelled our order without notifying us. Now they won't refund my grocery money. The week before Christmas. Shame on you Kroger. Tip for consumers:Crooks. Cancelled my order and kept the money. $350 is a lot to those of us living check to check. So we have no grocery money for the week before Christmas. Pathetic. Products used:Nothing Service Value Shipping Returns Quality Date of experience: December 13, 2024I spent 68. Shopper put back some things omg save me 18. I should be charged 50. The preauth when ordering the 68the night before 2pm shopping done, 4am I'm charged 50 more, the 68.00 is still pending I had 32 or so there for my last bill that will bounce and it all KROGERS Fault how is this legal Let alone right, I was told to wait for the charge to relice my stolen money, Service Value Shipping Returns Quality Date of experience: November 3, 2024I have been a Kroger delivery customer for quite a long while now and I am a Boost member. They just delivered my groceries to the wrong home and they will not re-dispatch my groceries, will only give a refund and a 30-dollar credit. The problem is I am disabled and do not get out of my home so I get my groceries delivered. I get a government check and have paid all my bills, what was left was for the whole month's groceries, and always buy what I need for the month at the first of the month. They will not give my money back for 3-5 days. It is all I had and I am out of groceries. No matter what I said to them they would not transfer me to someone in the US. They said sorry, but in the end, they did not even give me the store credit on my account that they said they would, I have to wait three to five days for the refund and another day for delivery. I am very upset this morning. I will be posting this review to every app I find online line as well as sharing it with my 403 local friends as well as making it public on Facebook and more on Twitter/X, Instagram, Yelp, and as many others as I can find. Tip for consumers:I am very distraught this morning. This is rediculous. Service Value Shipping Returns Quality Date of experience: November 2, 2024My grocer is SMITHS, which belongs to KROGER. 1. At Smiths, I clipped a digital deal (peaches). The app raised a credentials error that could not be resolved while I was shopping.@#$! Finally a customer service person had to escort and assist me at the cash register. The app's error messages are obnoxiously vague. 2. Both apps -- Kroger and Smiths -- provide too much screen info on the dashboard or other screens; and thus, navigation is confusing. When I am_focused to clip a digital deal, this grocer's vast portfolio of services is distracting. 3. Also distracting -- screen advertisements that change as I use the app._STOP_ redundant advertising! I am already inside the store,_surrounded by physical advertising. IMO -- the monetary value of a confused and distracted buyer has gone way too far. Occasionally, a human staff person acts apologetic about an app's hard sell. Products used:white peaches at $0.99 a pound. Date of experience: September 9, 2024Came home and reviewed my receipt when I noticed I was charged $12 for a bottle of water. Not a gallon. A regular bottle. Now I go to return it and I'm treated like I did something wrong. She said, well someone must've opened a pack and took 1 out because that's a package price I'm sure. I said, I dont know. It was the only single bottle of this brands water on the shelf. So, that means that 11 other people paid $12 a bottle and didn't notice on their receipt. Then she asks what I wanted done. You work at the customer service desk. Did you have training? Come on Kroger. Date of experience: July 25, 2024Tried the large sesame private selection burger buns and they ruined our dinner. First bite and they just broke up and fell to pieces. Nothing worse! Would not recommend this product. Seems that every time I shop at Fred Myers there is a disappointment. Going back to Safeway for good. Date of experience: April 14, 2024Ordered some overnight groceries from Kroger.com. The guys show up but when I don't answer the door they just take my order and leave. No one tells me they need to see ID for some reason. Huh? What the hell for? No one else does. They just take a pic of the deliver and leave. I'll never use them again. What a crap operation. At least TELL people you need to have someone present if that is your policy. Date of experience: February 23, 2024I have ordered 100's of times from Kroger and had my groceries delivered no problem. But for the last 2 months, Kroger tells me they can't find my address and doesn't refund me for my groceries. I spend a total of 2 hrs for 2 separate orders trying to get a refund. Thee most unprofessional company out there. I will never order from Kroger again and I spend $200 a week… Products used:None Service Value Shipping Returns Quality Date of experience: April 10, 2024Today I couldn't believe my eyes! At the Kroger on North Goliad TX at 7:45PM the store only had self checkout. A retired couple, in the kiosk next to me, had a full cart of groceries and were forced to scan every item while an employee stood and watched. Poor service, expired stock and an unwillingness to honor posted prices makes Kroger a very poor choice. Service Value Returns Quality Date of experience: June 11, 2024Waited 3 hours past delivery time them driver showed up sat for 10 minutes with van running and drove off I called they told me van trouble so cancelled order after watching them drive away they cancelled order them held charges. Lied saying van broke down but sat running in front of building and watch them drive away cant reorder or go somewhere else because holding charges. Buyer beware lied and kept charges until they decided to release well after they camcelled order. Supervisor dishonest then said nothing they can do. Tip for consumers:Held charges after they cancelled saying van broke down even though was running and drove away from in front of my house. Products used:Delivery that showed up left and lied saying van broke down after parked in front of house for 10 minutes. Date of experience: February 21, 2024You all think that the consumers are stupid. You go buy two 12 packs. Get two free but each pack is $9.99. That's $20 for two of them. You're paying for the whole for every f****** pack so you guys ain't saving. Nobody y'all need to stop with this. Trying to say you're saving people. You ain't saving nobody nothing. Kroger's is a big ripoff that's why I don't go there. Rip off Tip for consumers:You need to stop lying to the consumers because buying two pop and getting two pop. You're painful all the pop. You know we're not f****** stupid Products used:I got none because your prices are f***** up Service Value Shipping Returns Quality Date of experience: March 11, 2024I tried to get cash back for $370 at customer service. They declined my card even though the money was in my account. They took the money anyway. They refused to give it back. I called my bank and they said that the money was already posted and Kroger should issue a refund and because they refused to do so that it was considered fraud and deactivated my card. I am about to file fraud charges. That was my rent money. They're going to get me evicted. Service Returns Quality Date of experience: February 21, 2024I tentatively tried Kroger delivery, was skeptical. But ever since that first time we have been DELIGHTED! Each delivery is fresh, frozen products still frozen, chilled produce till cold. Kind and helpful employees are always on time. What's not to love? Thank you, Kroger! Tip for consumers:Watch your text the day of delivery. If they're out of stock they will text to ask your advice on substitution. Products used:Over$100 groceries including shrimp beef and chicken, numerous times since August 2022 Service Value Shipping Returns Quality Date of experience: October 29, 2022I worked at the Kroger in Dearborn, MI, ******* Michigan Ave in the bakery department with Laura J. She is the ONLY reason I gave the store 5 stars. She is an excellent trainer. Her customer service skills are phenomenal. She is the best cake decorator I have ever seen. She is very patient and thoughtful with new employees. She did not expect you to learn things overnight that she has practiced for years. I took a picture of her skills in progress. Due to staffing shortage she is not doing special orders but she can write on a cake if you get there early enough. I made sure the bakery was cleaned. You could literally eat off those floors Products used:Cupcakes and crescents Date of experience: May 27, 2022Product says you need a digital coupon, however, when you get to checkout, no one can tell you how to use one. Holding the phone showing I clipped it, people behind you frustrated you're taking too long, and so you check out paying full price. Kroger is always frustrating one way or another Service Value Date of experience: June 15, 2023Kroger claims their produce is always fresh and after multiple chances I have finally given up. Don't waste your money! You would think the employees that stock would only put out the fresh stuff but that is apparently asking too much of them. Service Value Shipping Returns Quality Date of experience: February 4, 2022I bought 2 tubs of ice cream and charged for 3. Customer service only had one person working. I stood in line for an hour to get refund. Also asked for help getting groceries in car and was told they don't do it anymore. Asked for manager and he's at lunch. Customer service has gone out the window. Tip for consumers:To watch person checking you out and don't need help getting groceries to car Products used:Groceries Service Returns Date of experience: December 16, 2022Hollins deli was supposed to slice this on a #3, which is thick. This is thin, broken into pieces and it infuriates me that my husband paid 8.00 for a bag of crap. I have been shopping with Kroger for 48 years and I am going to start shopping elsewhere. Date of experience: May 7, 2023I signed up with high hopes and placed my order for next day delivery. I got a call stating due to driver truck issues my order would be cancelled, not postponed...cancelled. Very little regard for customer service. Since this is how they handle business, I in turn handled it the same way by cancelling my trial membership. First order, bad experience, no thank you! Products used:None Service Shipping Date of experience: October 19, 2023Support small grocery stores. If you keep supporting big box stores you will keep letting them have control. See how they take away employees benefits just because someone won't get a shot for one reason or another. Could be medical or religious reasons but it's still freedom of choice. Kroger is just sheep following a false agenda. Time to find a new store. Date of experience: December 16, 2021Simple Truth (Kroger natural brand) organic milk just had it's notice of (No hormones, antibiotics or pesticides used removed from the new packing. There are only 2 reasons to pay money to change packaging to remove that notice - either it now has been cheapened and contains those things (which I understand is illegal in organic labeled items), or they got caught with those things in there and had to change it. The fact that it happened right during an inflationary period cannot be a coincidence, so it's likely the first reason, but whichever it is, you cannot any longer trust any of their products or labeling. Stay far away from Kroger brands! Shop elsewhere; you're health and your family's depend on it! Tip for consumers:Antibiotics, hormones, and pesticides in the organic Simple Truth products. Products used:Organiic food Value Quality Date of experience: September 24, 2022I need to voice how I feel about the cold and unfriendly feeling I got/get recently at one of the stores: it seemed that every employee I saw was miserable and unhappy - I say this because there were no smiles whatsoever from any of the ones I saw - even if I smiled at them, and for sure no friendly conversation. I realize times are very stressful (for everyone, not just businesses), but as far as Customer Service goes (actually for Kroger in general), it doesn't make the grade at all. I'm very disappointed in this, and would like to know that this issue is being addressed - from the top down. Grocery shopping is difficult enough in these troubled times without feeling like asking a question or asking for help is an inconvenience. Sour faces only make it worse. Service Value Returns Quality Date of experience: October 13, 2023I shop there weekly after defecting from Harris Teeters. Their prices are the best in town. Kroger brand name products are quite good... and chicken prices are the best. The store is a little gloomy looking. My chief complaints are two: They often discontinue one of my regular items without warning -- citing a "corporate decision made in Dayton." The baggers are terrible... they load all the heavy things into one bag... leave items out... and often crush my produce with canned goods. I want to try their online store one of these days. Date of experience: October 16, 2019