We purchased a Christmas tree from them after Christmas in December of 2024. We assumed it would be as expected so being after the holidays we did not open and put up...we opened the end of November in this past year / 2024 and it was not what we wanted or expected. It is new and we paid $192.00 for it, which is a lot on a fixed income. We contacted Michaels many times before they got back to us...said will not return, sorry 60 days to return or it's yours! No exceptions. This really stinks. So beware of ANYTHING you purchase from this company and learn from what they did to us... Tip for consumers:Michaels will NEVER see us again... Service Value Returns Quality Date of experience: November 27, 2024Unfortunately this location in Hartsdale, NY leaves much to be desired. Limited assortment of items, not well organized and lack of staff to assist with questions. Seem to be hiring more seniors which is great, but need ones with less attitude. I tried to ask a question after inquiring if the person worked there, and was stared down with a look of total distain and dissatisfaction. I was compelled to ask if I was annoying or bothering him, which he did not deny. Totally unacceptable way to treat a customer with a very simple question. Few days later had to go back to the store for a return and the manager was called over. I believe it was the same person….my luck! Once again, the same displeased look and absolutely no customer service abilities. Probably won't go there again unless desperate. Too bad there is no Hobby Lobby near here. Far superior in all ways. Great inventory, staff and terrific return policy if needed. See far too many poor reviews. Time for Michaels to step up their customer service care! Products used:Costume items like felt, face paint Date of experience: November 13, 2024I went to Michael's and was told I could not use my bank card as credit. Cashier said it was a new policy. I cannot remember bank card codes. So Michael's just lost a customer and crafter. Virtually every store let's you use your bank card as credit and without a code. Your will lose alot of older customers because of this policy. Unfortunate I will be one of them. Tip for consumers:It would be helpful if Michael's let you use your card as credit. Products used:None I had to put my items back because they don't let you run your bank card as credit. You need your bank code. Like many older people I'm not good at remembering codes. Service Value Shipping Returns Quality Date of experience: September 21, 2024This business is not about customers. They are not want to accept returns even for a store credit. Very unprofessional and rude staff. I lost $22 since they did not give me money back while I left the product at the store in Richmond Hill. Service Value Shipping Returns Quality Date of experience: December 29, 2023I went to michaels to buy 8 bags of filler for pillows.I spent $60.00 and after I checked myself out I needed a bag so,I asked for a bag and was told it was 99 cents. Are you kidding me? I spent money in your store and have 8 bags of filler and you want me to carry them out which I did and dropped them on the ground. I'll never go there again. I'm so angry