This was my first time buying from company and will be my last time buying from them. 11 days already that package has been in progress. Tracking never updates, so can't get accurate tracking details. It's supposedly coming from Illinois, so why it would take that long to get to Texas is just ridiculous. There's no customer support to get in touch with, although I did find a form to fill out, so no clue how long it will take to get back to me. Not sure how to even get a refund since there's no actual customer service. Do not recommend this site. Service Value Shipping Returns Quality Date of experience: July 21, 2023I ordered a brass shelf from this website, however, it did not provide the full dimensions and the depth of the shelf ended up being way deeper than the pictures made it appear. On the day I received the product, I requested a return as I knew it would not fit the space I needed. Instead of providing me with the steps to return, they stated that because it is categorized as a "bathroom accessory" it is not eligible for a refund/return. They referenced their return policy, which is poorly written and very confusing, and not something that was referenced during the point of purchase. There was never a notice stating this was a final sale item or that it could not be returned. So now I'm stuck with a $80 shelf that I cannot use and a bad taste in my mouth from this pathetic company. Tip for consumers:Don’t shop here. Products used:I ended up with a shelf I can’t return. Service Value Shipping Returns Quality Date of experience: January 22, 2023I took a chance an ordered a few shirts. The sizing is not even remotely close within several inches for the garment being to small. The website claims to accept returns but does not work. The website does not perform any function of Customer Service and does not allow contacting the company. Actually, the website is dysfunctional for everything except taking your money. There is no phone number and the company does not seem to operate in the US. Save your money and buy from a better retailer. Tip for consumers:The company's' website is a disaster and should be taken down. Products used:None of them fit. Service Value Shipping Returns Quality Date of experience: June 12, 2023Ordered two shirts for my brothers birthday. Shirts were cut poorly and not wearable. I paid $50 for shirts + shipping. Their return policy said i could only return them to China for a full refund after 2-3 months and shipping was over $40 to do that. Or i could get 15% of my purchase price back, but not the shipping i paid in the first place, so 15% was about $14...so basically i lost $36 on the deal. Date of experience: June 20,2023 Tip for consumers:ordered two shirts for my brothers birthday. shirts were cut poorly and not wearable. i paid $50 for shirts + shipping. Their return policy said i could only return them to China for a full refund after 2-3 months and shipping was over $40 to do that. Or i could get 15% of my purchase price back, but not the shipping i paid in the first place, so 15% was about $14....so basically i lost $36 on the deal. Date of experience: June 20, 2023 Service Value Shipping Returns Quality Date of experience: July 17, 2023My review is very simple where's my 4 Smartwatches I ordered last December 16,2022. Why until now I didn't receive yet? It's paid already,but always said waits for blah blah days and Christmas finished, New Year finished, Valentine's day finished now soon to March but nothing just likes gone in the wind. Can you just deliver my ordered please,before I will complaints to consumers rights. You already took the payments but even a Shadow of my 4 smartwatches I haven't seen it. Tip for consumers:Please Miniinthebox be Professional in order Your customer will satisfy and be happy. Also I can recommend t Your shops to my friends then it can helps your company grow and big and successful. Products used:Smartwatches Date of experience: February 20, 2023I ordered in November 2022 I am still being mislead by this dodgy company! After so many request for my order or my money returned all I get are promises that they are giving me a refund, I will never use mininthebox ever again Tip for consumers:Don’t buy from these scammers Products used:Still waiting for my order Date of experience: March 21, 2023I ordered an item and I accidentally forgot to put in a coupon code, I cancelled the order soon after before it was shipped. I went through the cancellation process, at the end they had said "customer service will reply within 1 working day." I cancelled it on the 5th, it is now the 8th with no reply. I'd like to know the status of the refund, since the cancellation was made soon after I assume I should get a full refund as of your policy. Order Number: ************** Tip for consumers:avoid it like the devil Products used:Clothes Service Value Shipping Returns Quality Date of experience: January 8, 2023Size was absolutely HUUUUUGE! I ordered a small and it must have been a size 16 at least! The material is terrible, really cheap and tacky. The Yoga pants description said butt sculpting, there is absolutely no elastic in these yoga pants at all, its more like t-shirt material. Honestly just an enormous disappointment. Delivery time was 2 weeks, yoga pants look absolutely nothing like the picture, there is no sculpting without elastic, the material is shiny (which all yogis know is a no no for yoga as its too slippery) and the sizes must be American! The entire website works accept for the "returns". It will only work if you agree to keep the product and they'll send you a little gift as compensation! Which clearly shows they're fully aware of the tat they're sending out. See photos. SCAM company! Tip for consumers:AVOID this Site its a SCAM! Service Value Shipping Returns Quality Date of experience: March 21, 2023Don't buy from this company they charged me for the product (scarf) and for the delivery and the item was never delivered. They then said that I will need to pay for delivery charge again if I wanted the product to be sent out to me again. Stay away from buying anything from them. Date of experience: February 10, 2023Ordered a dress for a wedding. Says 5-7 days delivery. It's now 15 days later and tracker says delivery between 5th and 22nd of June! I can't cancel order as it's already been dispatched. I'd very much like my money back! Service Value Shipping Returns Date of experience: June 5, 2023This is a strait up fraudulent they ripped me off and now the cowards have blocked communication. It is a federal crime so I will be turning their asses into the FBI Payment Confirmed - MiniInTheBox.com Order #*******. Date of experience: November 11, 2022Send me a different product to what was advertised on there website when I tried to return the shirt it cost $40 aud for return more than what it cost me for the shirt would never ever buy anything from them again Date of experience: December 1, 2022Order processing takes more time than it should. Even during order processing I had to contact customer service. You can't actually track ordered items is there is no information. What customer can understand from "At a pick up point, USA" or any other country? Customer service gives you same answer for all the issues - We try to resolve an issue. Please avoid and don't waste you time. Date of experience: December 16, 2020Don't order from this site! They lock you out of their site if you report damaged merchandise! You can only communicate with their customer service if you log into your account. When I try to log into their account I get an error message that says "Whoa We noticed you've been clicking on the same link a LOT and our other pages are getting a little lonely! To get back on track, please click the input box and type the code you see in the image." When you enter the code it just says invalid code. So there is no way to file a claim for damaged merchandise! Scammers! Service Value Shipping Returns Quality Date of experience: October 14, 2014See the shoes photos after less than 8 hour use. They are still selling it. It was sold before on LightInthebox and now on this site (probably a parent company). LightInthebox would not refund. I do not need their money anymore but want to make sure that people know that this company is a SCAM. Service Value Shipping Returns Quality Date of experience: March 25, 2022MiniIn The Box and parent company Light In the Box are willing to take your Money. BUT, they won't return your requests for return, even if their return directions are followed. Items sent were NOT what was ordered. It took more than 9 weeks to receive the order. Worst company ever. DON'T waste your time or money. FYI - the picture attached was what I ordered, BUT NOT what I received! Tip for consumers:Worst shopping experience - never again! Products used:2 of 5 items ordered were not what was received. Items run large and sizing is not accurate. Earings ordered are okay. Date of experience: January 3, 2024The store informed of shipment on January 11,2018 and promised delivery in 18 business days. Today is February 12, item not delivered. An attempt to inquire triggered a note from them that delivery takes 38 days. Date of experience: February 12, 2018As I suspected, my order placed in June still have yet to receive. This online website is an absolute scam. Don't even try. That's why all the items selling at very low price. They even want to scam you for a few dollars. Date of experience: July 27, 2015Just ordered a simple phone case back in january my payment was received by them january 23 2020. In their site delivery details are 4-7 business days to process. It is now March 2,2020 and still no product. I paid extra to them for insurance and shipping and cant get a tracking order. A month ago after I emailed after the expected delivery date they said sorry theres chinese new year that affects their deliveries. Bull$#*!. They should not put misleading wrongful information on their site. It's called lying to the consumer and in our country is an offence. They should be pulled from advertising on amazon etc. and should have warnings out there for others who will believe their lies. Not a reputable company and probably lead by teenagers who have other careers in online scams as well. Date of experience: March 2, 2020Received order after waiting for months however watch face was cracked and matching band was way too big. Contacted customer service via their website since there is no phone # or address. Closed out my tickets after request for refund in which I have never received money. Merchandise Shipped from China Date of experience: July 7, 2020I get that delivery from China will be slow. But when they say they'll send it with tracking, they don't tell you that it's not INTERNATIONAL tracking. So, you can track your package right to the Chinese distribution center, then once it leaves the country? Her I am, 2 months later... A review of my order also indicates that they've changed the shipping method from "Postal-tracking (11-14 days)" to "Postal-tracking (3-4 days)"... This is 54 days after the order, mind you. Most credit-card companies require a transaction dispute to be filed within 30 days of it appearing on an credit card statement. So, I think there's a strategy in place to make potential customers wait more than 60 days for their item. After that point, there's nothing you can do about it. I doubt I'll ever see the item. Service Value Shipping Date of experience: February 26, 2018I was lucky my order eventually arrived, many customers never received theirs... Took out an insurance to cover customs charges, Light in Box told me on 21 April they were going to refund the costs after asking me for proof of payment. 11 May still no money has been returned to my PayPal account. Impossible to get to their customer service, no email or phone number. They close all the cases you open without resolving them. They only respond to complaints raised through PayPal. Will never order from them again! A dispute was raised with PayPal for non-delivery (the delivery was a lot later than indicated), that case was closed on 9 May and does not mean the customs charges should not be paid. Date of experience: May 10, 2016Not a trustworthy site! I placed an order on November 18 for items I'd planned to give as Christmas gifts. Supposedly the order shipped December 8 (20 days later!) and was sent via 3-5 day expedited shipping. I've still not received it as of January 3. Not only must it be crossing the ocean by boat, but the package (if it ever even existed) must be crossing on a one-person row boat. Like other shoppers, I have tried to contact customer service, but every link the site provides goes back to the same dead end. I've also started the process of contacting them through PayPal (which, fortunately, I used), but the site is giving me the runaround there, too. I'd give them less than one star for service and shipping if doing so were possible. Tip for consumers:Do not order from this site! Service Shipping Date of experience: January 3, 2015I ordered 3 phone cases over a month ago and still have not received them! And sometime within the last month my card info got stolen and was being used in another state across the country, has that happened to anyone else since ordering from there?!?! Horrible will never order from them again! Date of experience: February 29, 2016I placed an order worth about $40 in August. Approximately one month later and my order not even shipped, I wrote a customer service inquiry and quickly received some vague excuse about high demand. Shortly after, my order shipped. Now it is October, and despite their 6-8 day shipping estimate, I still have not received my order. It has taken so long that I've moved since placing the order. Even so, if it had been delivered to our previous address, I would know because we are familiar with the current resident. I've asked for a replacement or compensation for what seems to be a lost order, if they can't find it and tell me why it's taken so long. Needless to say, I won't be ordering from here again. Date of experience: October 3, 2015