The company promised me a full refund and give me a letter with confirmation reference number. I was told I would receive the refund in 14 days. I made numerous calls and they told me to look for it to show up on your account in 5 to 7 days still no refund. It has been almost 2 years and many calls still no refund. Do not use this site It is a scam. This company is a scam. Call the airline directly. Products used:Airline ticket. Service Value Returns Quality Date of experience: October 31, 2024Kiwi.com - the worst online flight search engine. Thieves, I paid £458.20 for 1 piece of 20 kg luggage, return flight on the London - Larnaca (Cyprus) route. Never book flights with them, they will rob you! Tip for consumers:Don't use , they rob you Products used:Flight tickets Service Value Shipping Returns Quality Date of experience: October 2, 2023Took my payment and never issued my ticket, When I tracked it on there web site it said pending and still says pending after the flight left. I phoned the airline and they told me it was a blank reservation ( no details of my flight included). Have to wait two weeks and dispute the charge with my credit card company. Products used:I bought a new ticket directly from the airline Service Value Shipping Returns Quality Date of experience: September 25, 2023Oct. 1 2022 I booked a flight with Myflightsearch.com. 4 days before departure they cancelled my flight with no reason. I have been waiting for a refund for 13 months now, many emails and phone calls. Always the same lies, " your refund is being processed. Tip for consumers:The flying ticket was cancelled by Myflightsearch and hasn't been refunded yet. Products used:None Returns Quality Date of experience: November 24, 2023Booked my flight a month in advance for them to cancel my flight 4 days before my trip. Then tried to up charge me $300+ more than the original ticket I paid. Also lied about how a supervisor would call me me back. Service Value Quality Date of experience: January 8, 2024I bought an airline ticket on My Flight Search. WestJet cancelled my flight and notified me that they had rejected the confirmation as fraudulent as a stolen credit card had been used to pay them. When I phoned My Flight Search they just played stupid. They said they credited me back the ticket price to my credit card. I have seen nothing on my card. Reading their reviews, this seems to be a common practice. They should be shut down. I only rated them one star as there is nothing lower. Date of experience: January 3, 2024These people, myflightsearch, are scammers. I have been waiting for a refund since they canceled my booking 3 days before my flight was to leave. I ended up paying double. They sent an email and said it would be a 6-8 week wait, then every time I call, am told 8-10 days. Now I just called and was given a number for the billing department. The guy hung up on me when I asked for a timeline. It is my hard earned money they are stealing. Products used:Airline ticket Service Value Returns Quality Date of experience: October 10, 2023I have cancelled my flight on May 11,2023, and I was promised a full refund. I called every other week, and they always say the same: "it will be done in a few days". I waited and waited and never got it... I have been waiting for waiting for 7 MONTHS Date of experience: December 11, 2023Do not use this site to book anything. They took my $1400 and did not book a flight. I am out that money plus more cause I then had to rebook with short notice.They do not answer calls or emails when they owe you. Glenn Putt Date of experience: September 21, 2023Even after contacting the better business bureau, I never received my refund. Will never book with them again, they should not be in business as they are not an ethical company! I had to select a '1' for a rating but it should be a '0'! Products used:Airline ticket Date of experience: October 17, 2023I booked a flight through this company in April 2023 and purchased cancellation insurance. I was unable to take this flight and unable to make any gains on a refund, despite following all procedures and providing required documentation. When I call customer service I am transfered to an agent but the call drops. No one answers my numerous emails to customer service. I wonder if this company really exists? I feel like I have been scamed. Tip for consumers:You can book and pay for your flight online, but you cannot get access to an agent in Customer Service for a refund. I would not recommend using this site for travel. Products used:Air flight and purchased cancellation insurance. Date of experience: November 24, 2023I am very disappointed with the lack of customer service I recieved. I bought refundable booking insurance for my trip that clearly states it covers sickness, accident or injury. When I contacted customer service by telephone the line drops, and when I sent a number of emails requesting answers to clearly stated questions, I receive a one line response, addressed to me as "Dear Passenger." Perhpas it is a robot that answers the questions --AI would do better. The concluding email--a one line response "Need to update you that your booking is non refundable" My conclusing remark: I will never use myflightsearch.com. I recommend NOT wasting your $14.75 on the refundable booking insurance. Tip for consumers:I bought refundable booking insurance that myflightsearch.com will not honour and no customer service in providing an explanation as to why this is the case. Products used:air flight tickets Service Value Returns Quality Date of experience: May 15, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Lynn G. Canada 1 review 0 helpful votes Follow Lynn G. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Terrible customer service. I have reported them to BBB and my bank. Do not go near them.” November 29th, 2023 I booked a flight and never got confirmation. Finally I got ahold of someone who refunded my flight and said it would take 21/28 days to be refunded. Never came so I tried contacting them again. No reply and all the numbers I tried were unreachable. Date of experience: November 29, 2023Have been waiting for over 200 days for my refund (purchased in January and it is now August). If you cancel, immediately dispute the charges! Do not give them the 2 to 3 billing cycles to see a credit on your card because then your card company will say it is out of their time scope. Common reasons for delay include a backlog of refund requests, systems being down, having to process them manually and your bank or credit card company not authorizing refund. I think they figure you will let it go eventually but I call them about every 2 weeks at this point. I don't care how good the price is, run from this company. Products used:Purchased air fare but cancelled. Service Value Returns Date of experience: August 24, 2023So my husband and I book our tickets for these flight search people two weeks ago by our tickets were never confirmed recalled and they said something about we didn't book the proper flight so they gave us back our refund in writing only it's been 2 1/2 months have not got our money back $1500. We work so hard for this company is a freaking fraud, I am so pissed off. It makes me never want to book anything online again I really hope you know they give me back my money. I just keep trying. Hopefully somebody can help me. Date of experience: June 14, 2023This flight was booked and cancelled within one hour of booking on Feb 13. It is now May 17th and I still have not received a refund despite being told it would take up to 30 days. They now say it has been issued but still no credit showing up on my CC. Service Value Date of experience: May 17, 2023Arrived at airport for flight on Frontier. Self serve kiosk for boarding pass did not recognise passport, credit card or booking reference. Went to counter, Frontier clerk found no booking for us. Clerk phoned Frontier head office who said this company is a scam. Returned home. Wasted day. Date of experience: November 20, 2019They failed to reserve the ticket I paid them to get, now they won't give me my money back. I've emailed and called them for over 3 months. Poor excuse for a company, these people are criminals. Do yourself a favor and go somewhere else. You're welcome Date of experience: February 18, 2020They advertised 8 seats available on the flight I purchased. When I called looking for ticket info later (after my credit card was charged) they said there were NO seats available and "to retain my booking" I would have to pay nearly as much again as I had already paid. 4 months and several phone calls later I have still not received a refund. Oh and though my round trip flights is all in Canada, the price turned out to be in US funds. Tip for consumers:1) Price quoted was in US funds 2) They act in BAD FAITH a) They should NOT process my payment if no seats are available b) Since I canceled the transaction, my credit card payment should have been refunded immediately. Products used:Purchased flight directly from Westjet, paying separately because I had to travel right away Service Value Returns Date of experience: June 3, 2023I had been planning to arrange a trip to Istanbul for my parents as a wedding anniversary gift. Fortunately, one of my friends refer me to myflightsearch. To my surprise there were so many budget-friendly options available at their site and when I called the customer service, I was not only given some additional senior citizen flight discount but also got the whole itinerary customized as per my budget. I am really thankful for making my wish executed in such a wonderful way. Keep up the good work. Date of experience: April 24, 2020Called from UK for family coming to visit from USA. Could not find number that connected to call centre on website, found it on SiteJabber.com. When did connect to customer service adviser named Jason, very understanding and good security checks before releasing sensitive/personal information. Got needed information. Happy customer. Date of experience: February 12, 2017Recently I had to get a flight cancellation done due to a last-minute change in the travel plan. I was wondering how to go about it but thanks to Mark, he understood my concern and helped me in rescheduling my travel itinerary. Not only this, he went ahead and shared some very cool tips on my future travel as well. I would highly recommend them. Date of experience: April 19, 2020Two months ago I booked a flight that I had to cancel the same day. I received notification saying "Booking cancelled with no cancellation fee" I am yet to receive the fee paid. I have contacted customer reps and sent numerous emails. To date, not one CSR has contacted me. Service Date of experience: May 26, 2023If you just recently booked your flight with them and then decided to read the reviews after the fact, then we're in the same boat. I just called them and told them I need to cancel my reservation after reading these horror stories. The rep tried to lecture me about how their flights were the cheapest flights, and even tried to transfer me to someone else to book a new one. I politely declined everything but the refund. She said I would receive a cancellation email in 5-10 minutes and that my card had not yet been charged. If they try any nonsense, I will report them as fraudulent to my bank IMMEDIATELY. Date of experience: May 26, 2019I made a booking on October 21st then realized we could not travel as planned. I called and cancelled the trip the very same day and was told that the money would be refunded within 3-5 days. On October 22nd, I noticed that, instead of refunding the money, they actually charged me AGAIN (over $1400 US)! I have made numerous phone calls and sent several emails, and have been told 3 more times that the refund would be in my bank in 3-4 days (which it never was). Very frustrating and expensive. Date of experience: November 13, 2019I have an update on my dilemma. The company kept their word and I received a check recently for the amount of the ticket that was incorrectly booked. Thank to MyFlightSearch for giving my money back. Date of experience: August 21, 2018