Overpriced and poor quality. Barely lasted 200 miles before getting a hole in the top. They are sure cutting corners to save cost but the price keeps going up! Customer service is a joke! Service Value ReturnsI was disheartened when I saw your latest commercial aired in the NCAA Basketball Tournament...I felt your company missed the mark with having a diversified group of individuals in the commercial. I am of the opinion that the group you mostly represented in your ad, is not the only ethnicity that purchases your products and you have an opportunity to market to everyone, so that everyone feels included. I have and do purchase New Balance products, however, if your marketing is implied to be geared towards only one group, I'll be spending my time and money elsewhere. I am of the opinion that I am not the only person that feels that way. Thank you for listening.I made the mistake of ordering so new shoes from new balance while on some meds after leaving the hospital. I transposed the address digits and realized the next day it was headed to the wrong address. I called UPS. They said it has to be done New Balance. Called New Balance they said it should be done by UPS and they've seen it done in the past. Said if not the shoes will have to be returned wait 21 days then refund. This is terrible. I guess I'll have to go back to Nike. I know I made the mistake but some one should be able to do something here. Once refunded I will be taking my business to Nike. I'm sure this is a very common mistake and should me fixable.I've worn my New Balance shoes I got for Christmas a total of 6 times and already have a hole where my big toe is on my left shoe... New balance won't answer my complaint and has completely ignored my emails and concerns. I won't ever buy another pair of New Balance for myself or for any of my kids. Tried uploading photos but my file is over 5mbI ordered a pair of trainers on the 27/12/23. They were suppose to arrive on 03/01/24. They arrived at The UPS Northampton depot on 03/01/24 after being first sent to the wrong destination. They have gone missing at the depot, but good luck getting an answer from customer services. I think it's one guy trying to sort out everything, so they don't bother. I think I am going to lose my money, I would love to review the product,but I don't think I am ever going to receive it or a refund. Avoid ordering from them at all cost! Products used:Shoes Service Shipping ReturnsIf you seek for good runners to jog in th morning, then come to this brand. They know how to produce and design sneakers for specific activities. To be fair, their 540 model is a solution for any kind of activity. You can either jog, run or walk - whatever. That's why I cherish this brand and purchase their sneakers. I wish they had a better website design, as it was a bit confusing for me to make an order.Ordered 327 and UPS claims that they left them on porch. I have no shoes and New Balance will not help out with this situation. Poor Customer Service. I will never order with this company again. I paid for them on credit card and they will not refund! ServiceI agree with those ones who leave angry comments on this brand, because I, as a regular consumer of this brand, so to speak, always acquired shoes from this brand. Nevertheless, last time when I bought a new NB 590, the sole came off within a couple of months. It was a disappointment for me cuz I was trusting this brand and their quality, and as it turned not all models they sell deserve the attention. I used them for running and of course I ran a lot in this pair, but I thought it would be way more durable.Probably the most suitable shoes for jogging. Or I sometimes use my NB for cycling too. I like the feel of the soft sole, although it is recommended to have cycling shoes with a more rigid sole. Anyways NB produces universal footwear for any situation.Ordered baseball jerseys, practice gear, and fan stuff for our sons travel team, 5 weeks ago. Jerseys just shipped from CHINA but customer service will tell your it's from their PA warehouse. Supply is large so there is now a 20 more day delay, this is a travel team no large demand. Worst customer service you can get in business and would highly recommend all teams going elsewhere to get their team needs supplied. Service Value Shipping Returns QualityI got these as a gift and did not wear them for a few months. 4th time I wore them the tongue came right off the shoe. Evidently now sewn properly when made. Warranty had expired, so I sent a request directly to New Balance and got horrible service. Kept wanting more info even after sending all the info they initially asked for and pictures. Tip for consumers:Don't buy New Balance. Poor quality Products used:Shoes Service Value Returns QualityRunners dont last and company wont take back. Not a nice customer experience-stick with Nike or adidas their products are more durable and they value their customers-not fob them off and not even examine the merchandise-shocking service! Tip for consumers:avoid Service Value Shipping Returns QualityI will not be ordering from.new balance canada anymore. Their customer service is awful. Their tracking for orders is horrendous. I've been trying to find out for 3 days what courier they use so I can attempt to properly track my order as the link they gave me simply Says shipped...IF I chose to order anymore new balance products it will be thru a local.shop. Not this joke of a website.My shoes have arrived in good condition. The size is correct, the color is correct and looks just like picture of the new balance website. I was really worried because of all the negative comments and also because the tracking order link does not work which really stressed me out but today my order has arrived so I am happy :) it took a week to arrive which is not bad. Overall, I am glad my shoes arrived on time to go watch barbie at the cinema. Service Value Shipping QualityI ordered Interstellar grey fresh foam more trail women's. I received Purple. I made 5 phone calls and sent 3 proof of error pictures. Finally after 18 days (3 weeks of training time) I was given a product return label when I demanded a Supervisor and told that I ordered Purple even though the pictures on website for outfit match were black and white and color was grey. I leave next week for a 190 mile walk and can't even train with the purple shoes. I worry that the shoes are unstable even though advertised as stable. How hard is it to at least make a heel pull that fits at least one person't thumb and a box label that accurately matches the shoe color. Tip for consumers:Lying about the color of the shoes delaying customer service Products used:Shoes Service Value Shipping Returns QualityMy first's time buying New Balance 840 shoes, I went to the store for the right sizing and fitting of the shoe. I have had them less than 3 months, I already have a holes forming in the top front mesh. On the NB website they cover themselves and blame the buyer for not getting the right size, width, toe box etc. I got fitted in the NB store in Victoria. If they know this will happen why don't they change the mesh to something else. My first time and last time getting new balance shoes. I will go back to my Merrell's no holes in them this will be my third pair. QualityI called to inquire whether a shoe that I have purchased many times would be available again in my size. The customer service person did not know and said she had no way of finding out -- nor any telephone numbers for me to call. This is ridiculous. Although I like this shoe I am planning to buy a different brand because I am so disgusted with their customer service.Ryan, are you aware that you have a very flawed business model? Why do you make your shoes so difficult for customers and vendors to obtain? I have travelled the country, visited many tennis sports retailers and they all lament about not being able to obtain New Balance tennis shoes. I live in Boston and can not walk into a New Balance retailer and find the full product line of your tennis shoes (Newbury st., Brighton). I wanted to try your new Coco tennis shoes to check the fit, etc—its not possible, none of your stores carry them. Why do you create so many obstacles to buy your product (and don't give me the line about buying online, when it comes to shoes customers want to them on in a store)? It is no wonder Nike has the biggest market share. Your sales associates are also poorly trained and your website offers no portal for customer suggestions. Poorly run company, even poorer is the sales and marketing department you head. I guess the Kellogg school isn't what it used to be. Service Value Shipping Returns QualityI've tried to get NB to replace my defective shoe but the customer service has ignored me. The sole takes in water like a sponge. I've provided them with all the purchase documentation and photographic evidence they requested and they have failed to get back to me, even after repeated requests for a response (any response).I placed an order 10/21/23 for the 9060 pair and yet have received a tracking number. The first time I called customer service they told me in 2 days I will receive tracking number. The third day I called again they said it will be sent out following day. I called a few minutes ago and now it's 5-7days! I told her I keep hearing this what should I do if this happens again? You won't believe! She said to call back and they will tell us another amount of days! And this is just to receive tracking number! I have NEVER experienced this type of customer service. Dissatisfied is an understatement… This will be a late birthday gift IF it ever comes. Embarrassing! Tip for consumers:They do not send tracking number on time nor ship you the items on time. No one knows nothing! No solution’s, accountability nor urgency. Products used:New balance Service ShippingBe very careful when ordering New Balance shoes online. They must have changed their manufacturing in recent years as their sizing is completely wrong & too small. They are at least one size smaller than they should be. Customer service very unhelpful too. Service ReturnsComfortable shoes for both walking and running. But I have a high foot arch so sometimes I feel discomfort while running. I've tried different lacing options yet somehow I feel that something wrong. But it's better than most others.This company promotes in large letters that they appreciate nurses, college students, and teachers and offer discount codes through ID.me. It is very complicated to create an ID.me account just to be able to get a discount. Yet, although you go through that hassle, you find out that almost everything is excluded from promotion. Very misleading information. Tip for consumers:Before you buy anything, check if the item you would like to purchase is excluded from the discount or not. Other than that mediocre products. Products used:I did not purchase anything because their discounted items policy is very misleading. They offer coupon codes through very difficult processes to find out at the end the item is excluded from the discount.I bought a pair of shoes from new balance last week and I experience the shoes are very comfortable in wearing and you can wear those shoes for a longer period of time also without any itching or pain and most of the amazing thing in this brand is that their shoe looks are very trendy and attractive.These are almost an identical replacement for my NB M450SL2 double E, however they are very narrow and at best I would call them a normal width shoe. I thought it was safe to buy online since I have always had a good fit with NB. I don't know if it was a cost cutting move by NB or if I received counterfeit shoes.