I have never purchased anything from this company, yet I have somehow ended-up on their mailing lists. Unfortunately, and this should concern anyone dealing with this company, they are sending SPAM through fake email addresses with fake subject lines, pretending to be McAfee antivirus warning you about an expired product. What kind of scam operation does this?Linda is the absolute most friendly and effective rep I have seen! The product is quality and when there is an issue it is resolved quickly and with care! Much appreciated Linda! Service Value Shipping Returns QualityOrdered few shirts in few separate orders. 1 order was charged 2 times and has been pending for 2 weeks. Spoke to the manager who will not take off 1 of the 2 pending changes because the order was on back order and when received in the warehouse a week later -the 2nd charge was made. DUH? So let's remove the duplicate. The answer was NO. Customer service and their management are utterly brainless and worthless.My husband checked out this site to buy a couple new suits for work. The items did not take long to arrive. He was really happy with the quality and fit. They were decently priced. We would definitely use this site again in the future.I am a very discerning customer when it comes to clothing! So far, I only purchased shirts from PF. I find the fit,section and quality of their shirts to be top rate for the prices paid including discounts. I respect other's opinions but, I struggle to understand the amount of negativeity and pessimism the reviews. I admit not having to return any items yet. Products used:Dress shirts Service Value Shipping QualityHere is what their customer service rep Michele reply's when I asked her how do you measure Fit Body Chest vs Shirt Chest as I could not find any help on their website. Reply: Use a measuring tape.Stay far, far away. Absolutely horrific customer service. I purchased an expensive pair of pants that were either mis-sewn or mis-sized and did not fit. I tried to exchange them for a pair of pants that WOULD fit, and my return was refused because I had paid extra to have the pants cuffed. The Paul Frederick customer service rep insisted that I had been informed at the time of ordering that cuffed pants were non-returnable, and would do nothing to help make the situation right. Worst customer experience I have ever had—$146 down the drain for a pair of pants that was mis-constructed.I'm rather surprised to see the negative reviews of Paul Fredrick. I have purchase probably a dozen dress shirts, casual shirts, and slacks from them and all have been very well made with no issues whatsoever. I'm constantly complimented by my students and colleagues as to how nice I look since I've been wearing their clothes, so I'm flatter AND pleased. I've never had to return anything nor have I had the need for any interactions with Paul Fredrick, so I can't speak to those comments. However, I'm 100% satisfied with the quality, feel, fit, and appearance of their clothing. Their customer accounts part of the website is down, otherwise I would have made mention of my orders. I'm a big guy, 5'10" 265lbs with an odd pear shape and am not easy to fit, so this is saying a lot about their great clothes. Paul Fredrick is exclusively mail order, as far as I know, which can be a bit risky for a guy my size, but I've lucked out on every order. Tip for consumers:READ THE FINE PRINT! Hemmed, altered, monogrammed items are simply not returnable/refundable for obvious reasons, so be completely 100% sure that you're ordering precisely want you want. Products used:Several beautiful dress shirts, to pairs of slacks, several short-sleeve casual shirts. All of them were stunningly beautiful and great quality. Value Shipping QualityI bought a sweater from PF, and soon the zipper broke. Their website says "If it doesn't work, we want to fix it. Simply return it for a free exchange or prompt refund." Wrong! When I contacted PF and asked to return it they refused to send me a replacement. They just sent me a $25 gift card. I really don't want to throw good money after bad, especially since their product are wildly over-priced.I read someone had written if you leave a bad review on their website they take it down. He is right they took mine down. They basically took two hundred dollars from me for some pants that didn't come close to fitting. My wife could have got in there with me. I sent them back and they said they don't take returns once they are hemmed but this was no place to be seen on their website. The gal said sorry about that and said my pants got thrown out and there will be no refund. So I told my kids to buy elsewhere after they talked me into trying this site. They do not care about customer service AT ALL. They need a class action lawsuit for deceptive advertising. Tip for consumers:Use another site Products used:Shirts aren't too bad. Pants are terrible. Service Value Shipping Returns QualityI've been a consistent shopper for many years with Paul Fredrick, however, lately the variation of suit fabrics have been defined to only two types; Essential and Sharkskin. The same suit with different colors. Every now and then a different wool piece, but basically all the same. Please return to better choices or I will look elsewhere.Have ordered some shirts and sweaters and they have all been just fine. I haven't had to deal with customer service so far. Everything as far as quality and shipping has been fine. Tip for consumers:They have great sales. Products used:Shirts and sweaters Service Value Shipping QualityTheir products are incredibly overpriced when compared to their absolute poor quality. Worst shirts I have ever ordered. You can shop at Walmart for clothes and receive a much better product. Shameful! Tip for consumers:much better products from other sources at reasonable prices Products used:Shirts Value QualityI've purchased many items from Paul Fredrick, great quality always satisfied. However with your pants the problem is that the pockets are so small that they are not usable. In this day and age most people carry cell phones but, your pants do not have regular sized pockets so that even a small cell phone can be put in the pocket anything placed in the pockets falls out because they are so small. I purchased many pants from PF and have always had to have a tailor sew in regular sized pockets.I bought a pair of "Cotton Stretch Twill 5 Pocket pants" from Paul Fredrick, and what I received were pants that had no stretch whatsoever. I contacted their customer service by email (talked to Evvy) and by phone (spoke to Michelle) and they refused to setup a free return under their "Perfect Fit Guarantee" Basically, they sell average clothes that are overpriced, and refuse to honor their "Guarantee" when the garment doesn't match its described quality and characteristics. There are many other better places to shop that include free returns and true customer service. I would recommend going elsewhere based on my recent experience with Paul Fredrick. Tip for consumers:Beware of the false claims about their Perfect Fit Guarantee. If you contact customer service as they request, they will *NOT* make it right. Products used:Cotton Stretch Twill 5 Pocket Pants (PMT700N30934J) Service Value Shipping Returns Quality1. Fast Shipping / I ordered 9 Shirts and within 5 days they were at my door. 2. Pricing / For the quality I felt extremely reasonable. 3. Returns / I ordered 4 shirts trim instead of Regular fit, my fault, They took back NO Questions asked & did not charge me shipping. 4. Extremely Large selection of mens clothing. NOTE TO ALL; If your the type that likes above average quality be prepared to spend to maintain them, by that I mean they Should be DRY CLEANED. Service Value Shipping Returns QualityLike others in this site I bought shirts recently. The shirt length has been reduced by them by 2 to 3 inches compared to shirts from 5 years ago.it guarantees that once you sit or stand the shirt tails will pop out assuring a sloppy unprofessional look. Shirts I bought from Penney's were 20 dollars less and fit well. I will not be buying from Paul Frederick again Products used:Shirts Service Value Shipping Returns QualityI bought 2 shirts from Paul Frederick there was to smalle I returned them and they charge me $30 New paid $15 for shipping and $15 for return they did not return my original amount of my money this company likes to keep money that's not bears if you return their merchandise They do not get full refunds of that you paid for they give you partial refund, some to customer service is rude and will not help you,, there are ready to get of the phone with youI've been doing business with this company for a few years and have never had a complaint. However, my Most recent suit was a disaster. The jacket was ok but the pants we're not Correct. I ordered a 35" W & 29" inseam. The pant I received were marked 35W but we're actually 33W. The length was less than 29". While they say they guarantee the fit they have changed their policy and do not accept returns for pants that are hemmed. So I got screwed on this deal and will not do business with them again. Beware. LarryI bought 4 long sleeved white dress shirts. After only ~10 wearing each they started to fray at both the collar and the cuffs. When I complained, I was told that they only last 2 years, whether you wear them or not. Never again for me…. Products used:Shirts Service Value Shipping Returns QualityI ordered a shirt for my husband from Paul Fredrick. They sent me an email thanking me for choosing Paul Fredrick. Then no shirt ever appeared. Oh, and they did manage to charge me for the no show. I never received any indication that the product had shipped so I'm thinking they just took my money and went to lunch on my $$Great quality men's clothing at decent prices. Their suits and shirts are high quality and well worth the price paid. Shipping rates are a little high but there is always a free shipping or % off coupon to be found in a minute of web search, if it is not actually advertised on the site itself. Superb customer service! Just recently I placed an order and one item was out of stock (a rare occasion so no worries there). Since their shipping rates vary by order total, I realized that my rate should have gone down. I emailed them and in less than an hour got confirmation that the charge was reduced.I purchased two white dress shirts from Paul Fredrick. I have worn the shirts once and they look terrible after washing and ironing. The shirts are wrinkled and looked terrible. Others noticed the same thing. I contacted Customer Care and was advised they would not do anything about the shirts. I have purchased many white shirts from J. Banks and Mens Wear House and they are better quality with better customer care. The shirts are also priced a little better. Tip for consumers:The shirts are not as good as others at Bank or Mens Wearhouse Poor customer service Products used:White dress shirts Service Value Shipping Returns QualityGot a magazine in the mail it' says spend over 350. Which I did was supposed to receive $100 off called in three separate times to make this happen and get a different story each time just returning everything spent too much time calling these people I'm on hold now as I write this review Service Value Shipping Returns QualityIf you have a problem, Paul Federicks leaves you out there hanging! I would never order again from PF.